What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
408 Ratings
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5.7 out of 100

Workday HCM

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
408 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

Calabrio Teleopti WFM

Teleopti WFM is very well suited for call center environments where every minute of your team members' time needs accounting for. If you manage 50+ employees, Teleopti is a good tool to make sense of it all, especially when you need to address various business needs at different times of day.
Anonymous | TrustRadius Reviewer

Workday HCM

Workday Human Capital Management is well suited for day-to-day human resources tasks as well a future planning regarding goals, quarterly check-ins, and career growths. It is useful to have multiple features and available tasks in the overall dashboard. It is helpful that learning paths and courses are also integrated in the platform.
Jill Dickert | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Calabrio Teleopti WFM
Workday HCM
8.4
Employee demographic data
Calabrio Teleopti WFM
Workday HCM
8.2
Employment history
Calabrio Teleopti WFM
Workday HCM
8.5
Job profiles and administration
Calabrio Teleopti WFM
Workday HCM
8.4
Workflow for transfers, promotions, pay raises, etc.
Calabrio Teleopti WFM
Workday HCM
8.6
Organizational charting
Calabrio Teleopti WFM
Workday HCM
8.9
Organization and location management
Calabrio Teleopti WFM
Workday HCM
8.6
Compliance data (COBRA, OSHA, etc.)
Calabrio Teleopti WFM
Workday HCM
7.6

Payroll Management

Calabrio Teleopti WFM
Workday HCM
8.4
Pay calculation
Calabrio Teleopti WFM
Workday HCM
8.6
Support for external payroll vendors
Calabrio Teleopti WFM
Workday HCM
8.1
Off-cycle/On-Demand payment
Calabrio Teleopti WFM
Workday HCM
8.6
Benefit plan administration
Calabrio Teleopti WFM
Workday HCM
8.1
Direct deposit files
Calabrio Teleopti WFM
Workday HCM
8.1
Salary revision and increment management
Calabrio Teleopti WFM
Workday HCM
8.7
Reimbursement management
Calabrio Teleopti WFM
Workday HCM
8.6

Leave and Attendance Management

Calabrio Teleopti WFM
Workday HCM
8.7
Approval workflow
Calabrio Teleopti WFM
Workday HCM
9.0
Balance details
Calabrio Teleopti WFM
Workday HCM
8.5
Annual carry-forward and encashment
Calabrio Teleopti WFM
Workday HCM
8.6

Employee Self Service

Calabrio Teleopti WFM
Workday HCM
8.4
View and generate pay and benefit information
Calabrio Teleopti WFM
Workday HCM
8.9
Update personal information
Calabrio Teleopti WFM
Workday HCM
8.9
View company policy documentation
Calabrio Teleopti WFM
Workday HCM
8.1
Employee recognition
Calabrio Teleopti WFM
Workday HCM
7.8
View job history
Calabrio Teleopti WFM
Workday HCM
8.4

Asset Management

Calabrio Teleopti WFM
Workday HCM
8.0
Tracking of all physical assets
Calabrio Teleopti WFM
Workday HCM
8.0

HR Reporting

Calabrio Teleopti WFM
Workday HCM
7.8
Report builder
Calabrio Teleopti WFM
Workday HCM
8.0
Pre-built reports
Calabrio Teleopti WFM
Workday HCM
7.7
Ability to combine HR data with external data
Calabrio Teleopti WFM
Workday HCM
7.5

Onboarding

Calabrio Teleopti WFM
Workday HCM
8.7
New hire portal
Calabrio Teleopti WFM
Workday HCM
8.7
Manager tracking tools
Calabrio Teleopti WFM
Workday HCM
8.6

Performance and Goals

Calabrio Teleopti WFM
Workday HCM
8.0
Corporate goal setting
Calabrio Teleopti WFM
Workday HCM
8.2
Individual goal setting
Calabrio Teleopti WFM
Workday HCM
8.3
Line-of sight-visibility
Calabrio Teleopti WFM
Workday HCM
7.2
Performance tracking
Calabrio Teleopti WFM
Workday HCM
8.1

Performance Management

Calabrio Teleopti WFM
Workday HCM
8.5
Performance plans
Calabrio Teleopti WFM
Workday HCM
8.4
Performance improvement plans
Calabrio Teleopti WFM
Workday HCM
8.3
Review status tracking
Calabrio Teleopti WFM
Workday HCM
8.8
Review reminders
Calabrio Teleopti WFM
Workday HCM
8.5
Multiple review frequency
Calabrio Teleopti WFM
Workday HCM
8.4

Succession Planning

Calabrio Teleopti WFM
Workday HCM
8.3
Create succession plans/pools
Calabrio Teleopti WFM
Workday HCM
8.7
Candidate ranking
Calabrio Teleopti WFM
Workday HCM
8.0
Candidate search
Calabrio Teleopti WFM
Workday HCM
8.3
Candidate development
Calabrio Teleopti WFM
Workday HCM
7.9

Recruiting / ATS

Calabrio Teleopti WFM
Workday HCM
8.3
Job Requisition Management
Calabrio Teleopti WFM
Workday HCM
8.3
Company Website Posting
Calabrio Teleopti WFM
Workday HCM
8.5
Publish to Social Media
Calabrio Teleopti WFM
Workday HCM
9.1
Job Search Site Posting
Calabrio Teleopti WFM
Workday HCM
8.8
Duplicate Candidate Prevention
Calabrio Teleopti WFM
Workday HCM
7.2
Applicant Tracking
Calabrio Teleopti WFM
Workday HCM
8.3
Notifications and Alerts
Calabrio Teleopti WFM
Workday HCM
8.2

Pros

Calabrio Teleopti WFM

  • Shift bids. It has a tremendous number of options for ranking agents bye seniority, quality scores, and other factors.
  • Customer service has always been a strong point with Teleopti. There's never a problem getting help with use of the system or technical issues.
  • User interface. Our agents really enjoy using their schedule portal and find it seamlessly integrates with their other software.
  • The installation and onboarding process was pretty smooth considering other launches we've had.
Clinton Verley | TrustRadius Reviewer

Workday HCM

  • Groups employees in management hierarchies and creates Org Charts that are easy to navigate and allow for visualizing management chains regardless of employee locations
  • Intuitive and easy to use. The Workday search functionality works very much like Google; one can search for anything that they have access to in the database and drill down into the various details. All information is connected through hyperlinks and users can easily keep digging into the details for as far as their security access would take them.
  • Tasks such as to do, review or approve items are sent to the user's Workday Inbox, very much resembling email. Notifications about outstanding "to do" items are also sent to each the user's work email address on a daily basis.
Monika Ganeva | TrustRadius Reviewer

Cons

Calabrio Teleopti WFM

  • Sometimes the features can look very similar or can be very minimal in the requests tools so it is very easy to make user mistakes (not swapping a field from the default or forgetting to check a box)
  • I tried integrating this calendar with Google Calendar and it never updates the same day when changes are made. It seems like it always take 24 hours to update in other interfaces.
Kayla Gillespie | TrustRadius Reviewer

Workday HCM

  • The web interface is awful
  • Terrible, terrible, UI. No modern features like auto-save. I can't count the times I have lost work.
  • Their UX team (if it even exists) must be aliens, because I can't see how humans would have come up with the UI conventions they have.
  • Who creates a website application where you can't open stuff in multiple browser windows and tabs easily?
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Calabrio Teleopti WFM

No score
No answers yet
No answers on this topic

Workday HCM

Workday HCM 10.0
Based on 18 answers
It is work to make one system the source of truth for our data, but now that it is done, there is less work involved in staying on this path. This means for us that maintaining and/or implementing new modules like performance, finance, talent, etc. is simple. It's a no-brainer
Anonymous | TrustRadius Reviewer

Usability

Calabrio Teleopti WFM

No score
No answers yet
No answers on this topic

Workday HCM

Workday HCM 8.6
Based on 12 answers
Workday's on a great path in terms of user experience. Their goals is to deliver a use experience that doesn't require training or instruction, like Amazon on the consumer side for example. That's hard to do when you're talking about complex business processes and important and sensitive employee information, but they're doing it well
Amanda Easton | TrustRadius Reviewer

Reliability and Availability

Calabrio Teleopti WFM

No score
No answers yet
No answers on this topic

Workday HCM

Workday HCM 10.0
Based on 18 answers
In 2014, Workday has changed the update process. There will be two updates a year; the updates will be delivered to customers typically in a 24 hour window during these two weekends a year. They also keep the Community up-to-date about any planned outages, etc. There is weekly scheduled downtime on Friday night.
Jeff Greening | TrustRadius Reviewer

Performance

Calabrio Teleopti WFM

No score
No answers yet
No answers on this topic

Workday HCM

Workday HCM 10.0
Based on 16 answers
From my perspective, the system runs like a well oiled machine and I have not had any issues with customers complaining about speed. If a report is taking long to run, the report can run in the background and you can go about your business. For larger enterprises, there is additional space and machines to process the application in what Workday refers to it as Extended Configuration Tenant
Jeff Greening | TrustRadius Reviewer

Support Rating

Calabrio Teleopti WFM

No score
No answers yet
No answers on this topic

Workday HCM

Workday HCM 8.2
Based on 44 answers
Workday is still learning about the needs of higher education. I have seen rapid improvement in support and knowledge over the last year so am confident this will continue to improve. Overall however, I have found the Support Team to be extremely responsive and Workday offers the advantage of having support across several timezones so that we never wait more than a few hours for a response.
Linda Buckley | TrustRadius Reviewer

In-Person Training

Calabrio Teleopti WFM

No score
No answers yet
No answers on this topic

Workday HCM

Workday HCM 9.6
Based on 6 answers
Some training is offered online. Cost is per-person. This also gets quite expensive. Training doesn’t follow a logical path A to B. Starts in middle. When you try to do it afterwards at your desk, difficult.
• Training scenarios are not very real
Anonymous | TrustRadius Reviewer

Online Training

Calabrio Teleopti WFM

No score
No answers yet
No answers on this topic

Workday HCM

Workday HCM 7.0
Based on 7 answers
I have done for report writing and mass imports (EIBs). They give materials and you run through examples, i.e. you don’t just watch them do tasks, so that is helpful. Training is expensive – a single reporting writing class is $600 per person for virtual training
Anonymous | TrustRadius Reviewer

Implementation Rating

Calabrio Teleopti WFM

No score
No answers yet
No answers on this topic

Workday HCM

Workday HCM 10.0
Based on 36 answers
It was implemented before my joining the company. At my last company, we used Workday professional services.

Based upon my experience at my last company, I would rate the implementation experience an 8/10. There are different ways to set things up and we had different people telling us different things. It set us back a couple of times.

Regarding configuration advice, we could set things up where every manager has supervisory organizations, or have it financially based i.e. aligned to cost center/department. We chose the individual manager path and I think we should have chosen a department route. Going down the individual manager path, to maintain the information, we have to inactivate a supervisory org whenever a manager changes/leaves.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Calabrio Teleopti WFM

We previously used Wisdom WFM, but it didn't accomplish nearly as much as Teleopti WFM has for us.
Anonymous | TrustRadius Reviewer

Workday HCM

Its core strengths met our functional, technical and implementation requirements, getting in early saved us money without putting it off and waiting until we HAD to select and implement. SAP doesn't stack up well and we wanted a US system. The cloud and its excellent functionality benefits for the Human Resources and Payroll departments was clear, and the users appreciate its generally good user interfaces and ease of movement within the system.
Anonymous | TrustRadius Reviewer

Scalability

Calabrio Teleopti WFM

No score
No answers yet
No answers on this topic

Workday HCM

Workday HCM 10.0
Based on 2 answers
Workday has released Financials and is continuing to develop it's Human Capital Management footprint with the addition of Workday Recruiting. I think customers will find that is easy to add on additional functionality in the system.Workday does make it easy for customers to make changes without relying on IT resources. The Business Process framework is a visual tool that allows functional resources to make changes and see the flow of the transaction
Jeff Greening | TrustRadius Reviewer

Return on Investment

Calabrio Teleopti WFM

  • It has saved us a ton of time and money on the WFM management side by optimizing schedule creation and break placement.
  • Unfortunately the rash of technical issues have been a downside from an ROI side, every minute we are offline is lost revenue.
  • We saved a ton of money because of their excellent training and customer service offerings, there was no need for a laborious install process or protracted training.
Clinton Verley | TrustRadius Reviewer

Workday HCM

  • Gave us almost 4 hours per HR rep back on new hire day 1. We have a start date every 4 weeks and the manual entry of paperwork that was able to be eliminated with Workday has allowed us to put more HR reps in the classroom to aid with more important day 1 tasks.
  • Simplified search - the backend information is now housed in a simple database that allows me to pull with employee first or last name, or user ID.
  • We paid more for this solution, but we've seen a 33% increase in employee interaction since doing so.
Zach Wasson | TrustRadius Reviewer

Pricing Details

Calabrio Teleopti WFM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Workday HCM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Calabrio Teleopti WFM
7.8
Workday HCM
8.3

Likelihood to Renew

Calabrio Teleopti WFM
Workday HCM
10.0

Usability

Calabrio Teleopti WFM
Workday HCM
8.6

Reliability and Availability

Calabrio Teleopti WFM
Workday HCM
10.0

Performance

Calabrio Teleopti WFM
Workday HCM
10.0

Support Rating

Calabrio Teleopti WFM
Workday HCM
8.2

In-Person Training

Calabrio Teleopti WFM
Workday HCM
9.6

Online Training

Calabrio Teleopti WFM
Workday HCM
7.0

Implementation Rating

Calabrio Teleopti WFM
Workday HCM
10.0

Scalability

Calabrio Teleopti WFM
Workday HCM
10.0

Add comparison