What users are saying about
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Top Rated
426 Ratings
Cisco Jabber
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Top Rated
426 Ratings
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Based on 426 reviews and ratings
Google Chat
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104 Ratings
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Based on 104 reviews and ratings
Feature Set Ratings
- Google Chat ranks higher in 3 feature sets: Project Management, Communication, File Sharing & Management
Project Management
6.5
Cisco Jabber
65%
8.8
Google Chat
88%
Google Chat ranks higher in 7/7 features
Google Chat ranks higher in 7/7 features
Task Management
7.3
73%
69 Ratings
8.7
87%
8 Ratings
Gantt Charts
5.7
57%
10 Ratings
8.8
88%
5 Ratings
Scheduling
7.0
70%
78 Ratings
8.7
87%
11 Ratings
Workflow Automation
6.0
60%
17 Ratings
8.3
83%
7 Ratings
Mobile Access
8.1
81%
119 Ratings
9.3
93%
16 Ratings
Search
7.3
73%
110 Ratings
9.0
90%
14 Ratings
Visual planning tools
4.1
41%
17 Ratings
8.6
86%
7 Ratings
Communication
6.1
Cisco Jabber
61%
9.1
Google Chat
91%
Google Chat ranks higher in 8/8 features
Google Chat ranks higher in 8/8 features
Chat
8.6
86%
148 Ratings
9.3
93%
17 Ratings
Notifications
8.3
83%
148 Ratings
8.9
89%
17 Ratings
Discussions
7.6
76%
126 Ratings
8.3
83%
15 Ratings
Surveys
5.0
50%
15 Ratings
8.6
86%
10 Ratings
Internal knowledgebase
5.3
53%
20 Ratings
9.3
93%
8 Ratings
Integrates with GoToMeeting
4.0
40%
12 Ratings
9.4
94%
7 Ratings
Integrates with Gmail and Google Hangouts
2.0
20%
12 Ratings
9.8
98%
15 Ratings
Integrates with Outlook
7.8
78%
58 Ratings
9.0
90%
6 Ratings
File Sharing & Management
6.7
Cisco Jabber
67%
8.5
Google Chat
85%
Google Chat ranks higher in 8/8 features
Google Chat ranks higher in 8/8 features
Versioning
7.5
75%
69 Ratings
8.4
84%
11 Ratings
Video files
6.9
69%
101 Ratings
7.6
76%
14 Ratings
Audio files
7.6
76%
106 Ratings
8.0
80%
13 Ratings
Document collaboration
7.4
74%
87 Ratings
8.7
87%
14 Ratings
Access control
6.9
69%
31 Ratings
8.5
85%
11 Ratings
Advanced security features
6.7
67%
33 Ratings
8.0
80%
12 Ratings
Integrates with Google Drive
5.0
50%
10 Ratings
9.2
92%
15 Ratings
Device sync
5.7
57%
22 Ratings
9.1
91%
15 Ratings
Attribute Ratings
- Cisco Jabber is rated higher in 2 areas: Usability, Support Rating
- Google Chat is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
Likelihood to Recommend
8.1
Cisco Jabber
81%
156 Ratings
8.7
Google Chat
87%
17 Ratings
Likelihood to Renew
5.6
Cisco Jabber
56%
6 Ratings
10.0
Google Chat
100%
1 Rating
Usability
9.0
Cisco Jabber
90%
8 Ratings
8.0
Google Chat
80%
2 Ratings
Support Rating
7.9
Cisco Jabber
79%
24 Ratings
7.2
Google Chat
72%
3 Ratings
Likelihood to Recommend
Cisco Jabber
I believe that Cisco Jabber performs exceptionally well in team-based workplaces where various communication tools within the app enable team coordination, project planning, and data-sharing, all within the platform whilst remaining lightweight & easy-to-use even among the less tech-literate employees. However, given that this is premium software that's paid, I think that many schools & colleges conducting online classes may feel less inclined to spend money on the platform & instead resort to free alternatives, such as Google Meet & Microsoft Teams.
Structural Engineer
MaisonComputer Software, 1-10 employees
Google Chat
Well suited for businesses of all sizes. HOWEVER, I would say keep the chat groups limited at the departmental level, ensure that your moderator or the individual responsible for the group keeps it on topic, and have your IT team monitor it from time to time. Google Chat gets used so much in our organization that we have rules and regs in our Employee Handbook regarding its proper use (and when used PROPERLY, it can be very effective).
Division Manager
Heartland Payment SystemsFinancial Services, 5001-10,000 employees
Pros
Cisco Jabber
- Easy connection with internal and external colleagues via syncing with Outlook contacts.
- Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
- Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.

Verified User
Analyst in Quality Assurance
Medical Device Company, 10,001+ employeesGoogle Chat
- Google Hangouts Chat allows you to send and receive messages real time with emoticons that can help you express your mood.
- You can download and upload image file that can be use for business process and more.
- Google Hangouts Chat also allows you to make a calls to reach other users.What I like the most is the awesome screen sharing while on call.

Verified User
Advisor in Customer Service
Consumer Services Company, 10,001+ employeesCons
Cisco Jabber
- Stability depends on internet connection more than it needs to
- Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
- Expensive pricing and pricing model for big organizations (per license)
Senior IT Infrastructure Specialist
HiltiConstruction, 201-500 employees
Google Chat
- I wish it was easier to turn the sound off, I hate being in meetings and my chat is blowing up.
- Needing to "accept" a chat invite from someone within my org seems counter-intuitive.
- Some people have trouble getting their notifications before midnight, somehow?
- Prior to downloading the app, group messages didn't come up for me on my computer.

Verified User
Team Lead in Other
Non-profit Organization Management Company, 11-50 employeesPricing Details
Cisco Jabber
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$50 Per License
Cisco Jabber Editions & Modules
Edition
Jabber for Desktop | $50.001 |
---|
- Per License
Additional Pricing Details
—Google Chat
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Google Chat Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Cisco Jabber
Cisco Jabber 5.6
Based on 6 answers
I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
Software Engineer
Jaypee University of Information TechnologyComputer Software, 201-500 employees
Google Chat
Google Chat 10.0
Based on 1 answer
No answer on this topic is available.
Usability
Cisco Jabber
Cisco Jabber 9.0
Based on 8 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Communications Coordinator
Chastain-Skillman,IncCivil Engineering, 51-200 employees
Google Chat
Google Chat 8.0
Based on 2 answers
It's not perfect. There are occasional glitches, drop-outs, and it takes a bit to get everything loaded and working. But it is significantly better than Zoom or GoToMeeting when you're in instructional settings. I know my teacher friends here like it and the administrators and parents seem to be satisfied too.
Electrician/Props/Wardrobe/Makeup Artist/Wigs
IATSEInformation Technology & Services, 11-50 employees
Support Rating
Cisco Jabber
Cisco Jabber 7.9
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Systems Administrator
Gentry LockeLaw Practice, 51-200 employees
Google Chat
Google Chat 7.2
Based on 3 answers
I have not needed to contact the support folks for Google Hangouts Chat, so I can't speak to this with any accuracy. The online instructions are fairly clearly written, so it is fairly intuitive to start with. I did not feel the need to use the support people anyway.
Electrician/Props/Wardrobe/Makeup Artist/Wigs
IATSEInformation Technology & Services, 11-50 employees
Alternatives Considered
Cisco Jabber
In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.
Service Support Analyst
NSC GlobalInformation Technology & Services, 501-1000 employees
Google Chat
Prior to Google Hangouts, our company used Spark. Spark was not integrated into our email, therefore it couldn't be easily accessed in the same browser. With Spark we also couldn't search our emails for keywords in a conversation, searching had to be done manually. The one feature I enjoyed about Spark was a request to get a user's attention: If I had an urgent question and I wanted to ensure the recipient saw my message/question, I would request their attention and the message screen would pop up on their screen.

Verified User
C-Level Executive in Customer Service
Hospital & Health Care Company, 51-200 employeesReturn on Investment
Cisco Jabber
- Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
- More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
VoIP Network Administrator
Penn State UniversityHigher Education, 10,001+ employees
Google Chat
- In my work it allows us to report troubles that may cost loss of investment thru Google Hangouts Chat we were able to communicate on how to fix it.
- I hope we can make it on our own choice of colors to heightened workers vibe
- It is connected to your email
Agent
Sykes AsiaTelecommunications, 10,001+ employees