Cisco Jabber vs Google Chat | TrustRadius

What users are saying about

Score 8.2 out of 10

Based on 282 reviews and ratings

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Score 8.5 out of 10

Based on 27 reviews and ratings

Feature Rating Comparison

Cisco Jabber

Google Chat

Task Management

Gantt Charts

Scheduling

Workflow Automation

Mobile Access

Search

Visual planning tools

Cisco Jabber

Google Chat

Chat

Notifications

Discussions

Surveys

Internal knowledgebase

Integrates with GoToMeeting

Integrates with Gmail and Google Hangouts

Integrates with Outlook

Cisco Jabber

Google Chat

Versioning

Video files

Audio files

Document collaboration

Access control

Advanced security features

Integrates with Google Drive

Device sync

Pros

As an on-prem solution is possible to have voice access to the organization co workers and the PSTN, using the own extension number, even when connected from internet (using Expressway - no need to have a vpn or lan connection) from any device.
Easy to collaborate from any device (mobile and personal computers). Multiplatform.
Administrators able to customize the application's features as much as they need.
Easy to integrate with Active Directory and Outlook. Unique user and password.
Voice calls and messaging completely secure.
Persistence chat for mobile.

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Leonardo Gonzalez

Arquitecto en Soluciones de Colaboracion Cisco

DIRECTV Latin AmericaEntertainment, 1001-5000 employees

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Free to use
Tight Google integration
Minimal setup required

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Sizwe Mlotshwa, CSAE

IT Technician and Security Analyst

MEDITECH South AfricaComputer Software, 51-200 employees

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Cons

There is some brand confusion that exists between Cisco communication products. This is more relevant to the support personnel and engineers that would be making decisions to implement the product. Cisco has their Spark/WebEx platform that provides collaboration/communication functionality and more to the end users. Cisco has stated at some conferences that I attended that they are committed to maintaining and developing the Cisco Jabber platform still so that is very promising since the product serves different needs.
Cisco Jabber is a little complex to implement properly in your environment. The larger the communication cluster the more complicated it can become. There are also some additional features like persistent chat that require extra resources like a standalone database for persistent chat.

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VoIP Network Administrator

Penn State UniversityHigher Education, 10,001+ employees

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When I use the iPhone app, my phone gets overheated
Performance optimization
Bring some fun AR filters to video calls

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Verified User

Engineer in Engineering

Information Technology & Services Company, 201-500 employees

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Likelihood to Renew

Cisco Jabber 9.9

Based on 3 answers

We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.

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Programmer / Analyst

Tennessee Housing Development AgencyGovernment Administration, 201-500 employees

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No score

No answers yet

No answers on this topic

Usability

Cisco Jabber 9.0

Based on 6 answers

There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically

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Communications Coordinator

Chastain-Skillman,IncCivil Engineering, 51-200 employees

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Google Chat 8.0

Based on 2 answers

It's not perfect. There are occasional glitches, drop-outs, and it takes a bit to get everything loaded and working. But it is significantly better than Zoom or GoToMeeting when you're in instructional settings. I know my teacher friends here like it and the administrators and parents seem to be satisfied too.

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Kristi R-C, CTS, CQT

Electrician/Props/Wardrobe/Makeup Artist/Wigs

IATSEInformation Technology & Services, 11-50 employees

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Support Rating

Cisco Jabber 8.6

Based on 24 answers

Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.

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Systems Administrator

Gentry LockeLaw Practice, 51-200 employees

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Google Chat 7.0

Based on 3 answers

I haven't used that so far, so that's a plus point that I don't have to contact the support team.

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Verified User

Engineer in Engineering

Information Technology & Services Company, 201-500 employees

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Alternatives Considered

Cisco Jabber as a direct competitor to Skype in the world of audio conferencing offers comparable features and also presents hardware to emphasize an ideal experience. The Jabber app gives unifying communication spread over a number of platforms, ipads, and phones, like Skype for Business. It lets you send instant messages, tells you when colleagues are available or even not at work on a given day. Jabber offers audio, video, desktop sharing, and conferencing. Skype for Business does have a few features such as "Rate my Call", "Call Monitor", and the option to link with Skype's vast conduit on contacts. Jabber, overall, including the features is the better package to purchase based on the return on investment.

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Verified User

Manager in Quality Assurance

Civil Engineering Company, 51-200 employees

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Prior to Google Hangouts, our company used Spark. Spark was not integrated into our email, therefore it couldn't be easily accessed in the same browser. With Spark we also couldn't search our emails for keywords in a conversation, searching had to be done manually. The one feature I enjoyed about Spark was a request to get a user's attention: If I had an urgent question and I wanted to ensure the recipient saw my message/question, I would request their attention and the message screen would pop up on their screen.

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Verified User

C-Level Executive in Customer Service

Hospital & Health Care Company, 51-200 employees

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Return on Investment

Jabber has provided a very functional alternative to our company to Lotus Sametime. We had been using Sametime for years, and as we were moving out of the Lotus/Domino ecosystem, Jabber has provided a replacement with the chat system, but also means to do voice and video calls.
Although handy, intensive usage of Jabber can be a curse for a company (including ours). Every information stored in Jabber is only available to the two people involved in the conversation. Without a proper knowledge management strategy, this can mean that a lot of valuable information can be shared privately as peer-to-peer conversations, and not available to people who need it.
Another downside of Jabber is that it can multiply stress for some people, who can be contacted very often, and be interrupted at critical moments. This can introduce additional context switching, and reduce the productivity of some people.

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Verified User

Engineer in Engineering

Information Technology and Services Company, 10,001+ employees

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Enables quick communications.
Free to use, so no monetary investment.
Quick to set up. Therefore minimal investment on time.

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Sizwe Mlotshwa, CSAE

IT Technician and Security Analyst

MEDITECH South AfricaComputer Software, 51-200 employees

View all 4 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Cisco Jabber Editions & Modules

Edition

Jabber for Desktop	$50.00¹

Per License

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Google Chat Editions & Modules

—

Additional Pricing Details

—

Rating Summary

Cisco Jabber

Google Chat

Cisco Jabber

Google Chat

Cisco Jabber

Google Chat

Cisco Jabber

Google Chat

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