What users are saying about
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Top Rated
282 Ratings
27 Ratings

Cisco Jabber

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Top Rated
282 Ratings
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Score 8.2 out of 100
27 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Cisco Jabber

[Cisco Jabber] is very
much reasonable in price and if you are seeking a platform where you can carry
out effective communication while being at work, then this is the most suitable
tool for you. I will surely recommend it to all of the businesses which are especially working on a remote base, as it will help you to stay in touch
and being more productive. Cisco Jabber is very effective for project handling.
Magreat Wilson | TrustRadius Reviewer

Google Chat

I would highly recommend Google hangouts. It is extremely helpful in increasing communication, especially in an environment like the one we have here. We are a mobile workplace, with a lot of employees that work from home or in the field, and Google Hangouts helps connect everyone. It is the easiest way for people to quickly get answers or to make others aware of breaks, etc. As someone who hates talking on the phone, Google Hangouts is my preferred method of communication.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Jabber
6.6
Google Chat
7.5
Task Management
Cisco Jabber
8.2
Google Chat
Gantt Charts
Cisco Jabber
5.0
Google Chat
Scheduling
Cisco Jabber
6.8
Google Chat
6.0
Workflow Automation
Cisco Jabber
6.1
Google Chat
Mobile Access
Cisco Jabber
8.2
Google Chat
8.3
Search
Cisco Jabber
7.8
Google Chat
8.3
Visual planning tools
Cisco Jabber
4.3
Google Chat

Communication

Cisco Jabber
6.4
Google Chat
8.4
Chat
Cisco Jabber
8.6
Google Chat
8.7
Notifications
Cisco Jabber
8.4
Google Chat
8.2
Discussions
Cisco Jabber
7.2
Google Chat
8.0
Surveys
Cisco Jabber
6.5
Google Chat
7.5
Internal knowledgebase
Cisco Jabber
6.1
Google Chat
8.0
Integrates with GoToMeeting
Cisco Jabber
4.7
Google Chat
Integrates with Gmail and Google Hangouts
Cisco Jabber
2.2
Google Chat
10.0
Integrates with Outlook
Cisco Jabber
7.8
Google Chat

File Sharing & Management

Cisco Jabber
6.9
Google Chat
6.3
Versioning
Cisco Jabber
6.9
Google Chat
5.0
Video files
Cisco Jabber
7.1
Google Chat
5.0
Audio files
Cisco Jabber
7.4
Google Chat
6.0
Document collaboration
Cisco Jabber
7.0
Google Chat
6.0
Access control
Cisco Jabber
7.6
Google Chat
6.5
Advanced security features
Cisco Jabber
7.5
Google Chat
5.6
Integrates with Google Drive
Cisco Jabber
5.1
Google Chat
8.3
Device sync
Cisco Jabber
6.7
Google Chat
8.3

Pros

Cisco Jabber

  • As an on-prem solution is possible to have voice access to the organization co workers and the PSTN, using the own extension number, even when connected from internet (using Expressway - no need to have a vpn or lan connection) from any device.
  • Easy to collaborate from any device (mobile and personal computers). Multiplatform.
  • Administrators able to customize the application's features as much as they need.
  • Easy to integrate with Active Directory and Outlook. Unique user and password.
  • Voice calls and messaging completely secure.
  • Persistence chat for mobile.
Leonardo Gonzalez | TrustRadius Reviewer

Google Chat

  • Free to use
  • Tight Google integration
  • Minimal setup required
Sizwe Mlotshwa, CSAE | TrustRadius Reviewer

Cons

Cisco Jabber

  • There is some brand confusion that exists between Cisco communication products. This is more relevant to the support personnel and engineers that would be making decisions to implement the product. Cisco has their Spark/WebEx platform that provides collaboration/communication functionality and more to the end users. Cisco has stated at some conferences that I attended that they are committed to maintaining and developing the Cisco Jabber platform still so that is very promising since the product serves different needs.
  • Cisco Jabber is a little complex to implement properly in your environment. The larger the communication cluster the more complicated it can become. There are also some additional features like persistent chat that require extra resources like a standalone database for persistent chat.
Eric Taylor | TrustRadius Reviewer

Google Chat

  • When I use the iPhone app, my phone gets overheated
  • Performance optimization
  • Bring some fun AR filters to video calls
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Jabber

Cisco Jabber 9.9
Based on 3 answers
We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.
Ray Levron | TrustRadius Reviewer

Google Chat

No score
No answers yet
No answers on this topic

Usability

Cisco Jabber

Cisco Jabber 9.0
Based on 6 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Google Chat

Google Chat 8.0
Based on 2 answers
It's not perfect. There are occasional glitches, drop-outs, and it takes a bit to get everything loaded and working. But it is significantly better than Zoom or GoToMeeting when you're in instructional settings. I know my teacher friends here like it and the administrators and parents seem to be satisfied too.
Kristi R-C, CTS, CQT | TrustRadius Reviewer

Support Rating

Cisco Jabber

Cisco Jabber 8.6
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

Google Chat

Google Chat 7.0
Based on 3 answers
I haven't used that so far, so that's a plus point that I don't have to contact the support team.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Jabber

Cisco Jabber as a direct competitor to Skype in the world of audio conferencing offers comparable features and also presents hardware to emphasize an ideal experience. The Jabber app gives unifying communication spread over a number of platforms, ipads, and phones, like Skype for Business. It lets you send instant messages, tells you when colleagues are available or even not at work on a given day. Jabber offers audio, video, desktop sharing, and conferencing. Skype for Business does have a few features such as "Rate my Call", "Call Monitor", and the option to link with Skype's vast conduit on contacts. Jabber, overall, including the features is the better package to purchase based on the return on investment.
Anonymous | TrustRadius Reviewer

Google Chat

Prior to Google Hangouts, our company used Spark. Spark was not integrated into our email, therefore it couldn't be easily accessed in the same browser. With Spark we also couldn't search our emails for keywords in a conversation, searching had to be done manually. The one feature I enjoyed about Spark was a request to get a user's attention: If I had an urgent question and I wanted to ensure the recipient saw my message/question, I would request their attention and the message screen would pop up on their screen.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Jabber

  • Jabber has provided a very functional alternative to our company to Lotus Sametime. We had been using Sametime for years, and as we were moving out of the Lotus/Domino ecosystem, Jabber has provided a replacement with the chat system, but also means to do voice and video calls.
  • Although handy, intensive usage of Jabber can be a curse for a company (including ours). Every information stored in Jabber is only available to the two people involved in the conversation. Without a proper knowledge management strategy, this can mean that a lot of valuable information can be shared privately as peer-to-peer conversations, and not available to people who need it.
  • Another downside of Jabber is that it can multiply stress for some people, who can be contacted very often, and be interrupted at critical moments. This can introduce additional context switching, and reduce the productivity of some people.
Anonymous | TrustRadius Reviewer

Google Chat

  • Enables quick communications.
  • Free to use, so no monetary investment.
  • Quick to set up. Therefore minimal investment on time.
Sizwe Mlotshwa, CSAE | TrustRadius Reviewer

Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

Google Chat

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Google Chat Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Jabber
8.5
Google Chat
8.0

Likelihood to Renew

Cisco Jabber
9.9
Google Chat

Usability

Cisco Jabber
9.0
Google Chat
8.0

Support Rating

Cisco Jabber
8.6
Google Chat
7.0

Add comparison