What users are saying about
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Top Rated
1740 Ratings
49 Ratings
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Score 6.9 out of 100

TeamViewer

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Top Rated
1740 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Cisco Webex Events

WebEx is well suited for a no hassle way to do an online training or tutorial that requires users to learn about software or a website on the computer. WebEx is not really suited for a simple meeting that only requires voice (phone call). It is also not suited if participants need to share a mobile application from a mobile device.
Marcus Manderson | TrustRadius Reviewer

TeamViewer

TeamViewer covers all situations where maintenance sessions need to be recorded because there is no internet connection and they need to be reviewed. It is suitable for meetings of any scale, which is excellent in the case of large companies. It is also useful for personal sessions that do not require any of the above mentioned elements.
Murray Clear | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

Cisco Webex Events
5.6
TeamViewer
Dashboards
Cisco Webex Events
5.9
TeamViewer
Data exportability
Cisco Webex Events
5.3
TeamViewer

Performance & Compatibility of Online Events Software

Cisco Webex Events
6.2
TeamViewer
High quality audio
Cisco Webex Events
7.3
TeamViewer
Mobile support
Cisco Webex Events
5.2
TeamViewer

Online Meetings / Events

Cisco Webex Events
7.0
TeamViewer
Calendar integration
Cisco Webex Events
7.0
TeamViewer
Record meetings / events
Cisco Webex Events
6.6
TeamViewer
Slideshows
Cisco Webex Events
7.2
TeamViewer
Event registration
Cisco Webex Events
7.4
TeamViewer

Online Events Collaboration

Cisco Webex Events
6.7
TeamViewer
Audience polling
Cisco Webex Events
6.9
TeamViewer
Q&A
Cisco Webex Events
6.4
TeamViewer

Online Events Security

Cisco Webex Events
7.1
TeamViewer
Participant roles & permissions
Cisco Webex Events
7.0
TeamViewer
Confidential attendee list
Cisco Webex Events
7.3
TeamViewer

Online Events Marketing

Cisco Webex Events
6.0
TeamViewer
Branding options
Cisco Webex Events
5.8
TeamViewer
Integration to Marketing Automation
Cisco Webex Events
6.1
TeamViewer

Remote Administration

Cisco Webex Events
TeamViewer
8.3
Screen sharing
Cisco Webex Events
TeamViewer
8.9
File transfer
Cisco Webex Events
TeamViewer
8.2
Instant message
Cisco Webex Events
TeamViewer
7.9
Secure remote access with Smart Card authentication
Cisco Webex Events
TeamViewer
7.9
Access to sleeping/powered-off computers
Cisco Webex Events
TeamViewer
7.0
Over-the-Internet remote session
Cisco Webex Events
TeamViewer
8.9
Initiate remote control from mobile
Cisco Webex Events
TeamViewer
8.1
Remote management of servers & workstations
Cisco Webex Events
TeamViewer
8.7
Remote Active Directory® management
Cisco Webex Events
TeamViewer
8.5
Centralized management dashboard
Cisco Webex Events
TeamViewer
8.4
Session record
Cisco Webex Events
TeamViewer
8.7
Annotations
Cisco Webex Events
TeamViewer
8.7
Monitoring and Alerts
Cisco Webex Events
TeamViewer
8.3
Multi-platform remote control
Cisco Webex Events
TeamViewer
8.6

Pros

Cisco Webex Events

  • For users that have never used WebEx, the interface is very user-friendly and easy to adopt.
  • WebEx allows for both facilitators and attendees to engage with one another via various methods (chat, questions, surveys, etc.).
  • The ability to record your session for those unable to attend is excellent. The videos that are captured are high quality.
  • WebEx integrates directly with a large number of learning management systems, which is great for tracking training items for attendees.
Brennan Andrews | TrustRadius Reviewer

TeamViewer

  • The platform does not use a lot of system resources both when being used and not being used. This is really good to help not interfere with someone trying to be productive when working on their computer.
  • It is really easy to install from an install standpoint. It doesn't really require much in the way of in-depth configuration to get the platform up and running.
  • It provides timely updates to the platform, whether these be patches, or regular platform updates. Also, updates are pushed down to the desktop platform in an efficient manner, meaning it really doesn't require much on the user's part to be too involved in running these updates.
Anonymous | TrustRadius Reviewer

Cons

Cisco Webex Events

  • It would be nice if Cisco Webex Events allows us to playback the seminar on mobile devices.
  • And the booting time is high compared to Cisco Webex Meetings. Depending on the internet speed and other factors, it varies. Sometimes it takes 2minutes, which is frustrating.
Anonymous | TrustRadius Reviewer

TeamViewer

  • Quality/performance while remoting into a device playing videos or running games
  • Maybe allow an option to make VPN necessary for companies that want it to be like that
  • Sometimes I can't access devices that are asleep, despite having that feature enabled
Marcelo Davis | TrustRadius Reviewer

Likelihood to Renew

Cisco Webex Events

Cisco Webex Events 8.0
Based on 1 answer
It is a great and reliable platform
Marcus Manderson | TrustRadius Reviewer

TeamViewer

TeamViewer 9.3
Based on 41 answers
As long as I continue to provide remote support for my clients, it's a no brainier. For what I pay out, I probably make it back tenfold in the ability to provide remote support from wherever and whenever. Not to mention the saved gas money for a fix that only takes 5 minutes but it takes you 20 minutes to get there. As my business continues to grow, and I support more and more clients, my need for TeamViewer will only grow.
Justin Kuhlman | TrustRadius Reviewer

Usability

Cisco Webex Events

Cisco Webex Events 8.2
Based on 5 answers
The product is stable and provides great meeting experience during large events or corporate town halls. Users can join instantly from any device without any hassle and bustle. This is quite convenient currently since many employees are on the move or work form home.
Anonymous | TrustRadius Reviewer

TeamViewer

TeamViewer 8.9
Based on 20 answers
I do not have complaints with the product. In fact, TeamViewer is used by some of our support companies (tech support, accounting, software, etc.), and it performs well. It is simply more product than we needed in our application, and more money than we can justify budgeting.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Cisco Webex Events

Cisco Webex Events 10.0
Based on 2 answers
WebEx is available 24/7, as long as the user has a reliable internet connection and the WebEx servers are up (they are typically up when we need it).
Marcus Manderson | TrustRadius Reviewer

TeamViewer

TeamViewer 8.0
Based on 2 answers
It's usually without problem, but we have had connectivity issues on occasion.
Mike Robinson | TrustRadius Reviewer

Performance

Cisco Webex Events

Cisco Webex Events 10.0
Based on 2 answers
Fast, reliable, and consistent performance
Marcus Manderson | TrustRadius Reviewer

TeamViewer

TeamViewer 9.0
Based on 2 answers
The application is built on VNC which is a very stable technology.
Mike Robinson | TrustRadius Reviewer

Support Rating

Cisco Webex Events

Cisco Webex Events 8.6
Based on 6 answers
Since it is cloud hosted, it stays in Cisco data centers, and they have been very reliable. That doesn't mean they don't have issues--all services do--but when they have, we had lots of communication and they were very proactive and made sure all of our issues were resolved.
Anonymous | TrustRadius Reviewer

TeamViewer

TeamViewer 6.8
Based on 34 answers
I have not needed to contact TeamViewer support much in regards to the software not performing like it is supposed to. The only reason that we contact support is to get the license keys for our updated software. We always get a response in a very reasonable amount of time with the new license keys included.
Jordan Paquette | TrustRadius Reviewer

Online Training

Cisco Webex Events

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 8.9
Based on 2 answers
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Jordan Paquette | TrustRadius Reviewer

Implementation Rating

Cisco Webex Events

Cisco Webex Events 8.0
Based on 2 answers
The implementation process was fairly simple and straightforward
Marcus Manderson | TrustRadius Reviewer

TeamViewer

TeamViewer 10.0
Based on 6 answers
Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Webex Events

We have now started using Zoom as it is relatively cheaper and also people are now more used to it as for small group meetings, this is preferred tool in our company. License to host Cisco Webex Events is limited to only HR department or senior executives in our company, hence for more formal events this is preferred tool.
Anonymous | TrustRadius Reviewer

TeamViewer

TeamViewer is far superior to LogMeIn Pro for file transfers and
remote copy and paste. I believe LogMeIn Pro has the same capabilities, but using
them is awkward and not intuitive. TeamViewer's screen scaling, display quality, and multiple monitor support is far better than LogMeIn Pro and VNC Connect, especially
for large, 4K displays.
Anonymous | TrustRadius Reviewer

Scalability

Cisco Webex Events

Cisco Webex Events 9.0
Based on 1 answer
The scalability is really easy
Marcus Manderson | TrustRadius Reviewer

TeamViewer

TeamViewer 10.0
Based on 2 answers
I've rarely had problems with the product.
Mike Robinson | TrustRadius Reviewer

Return on Investment

Cisco Webex Events

  • We are currently only using Webex Events for webinars with external clients or stakeholders, since it is too cost prohibitive to use it internally.
  • Webex Events is cost prohibitive even for use with only external users, given that there are similar tools with similar functionality at lower price points.
  • Webex Events has enabled us to reach users far and wide, but is not unique in its ability to do this.
Anonymous | TrustRadius Reviewer

TeamViewer

  • Reduces our travel cost significantly, especially for quick trips.
  • Enables our company to support clients regardless of location which means we win business against local competitors.
  • We can provide 24/7 support as a service when bidding projects to clients. Using TeamViewer reduces the burden on our engineers, too.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Webex Events

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex Events Editions & Modules

Edition
Starter$13.501
Business$26.951
  1. Per User Per Month
Additional Pricing Details

TeamViewer

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TeamViewer Editions & Modules

Edition
Business50.901
Premium102.901
Corporate206.901
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Webex Events
6.4
TeamViewer
7.9

Likelihood to Renew

Cisco Webex Events
8.0
TeamViewer
9.3

Usability

Cisco Webex Events
8.2
TeamViewer
8.9

Reliability and Availability

Cisco Webex Events
10.0
TeamViewer
8.0

Performance

Cisco Webex Events
10.0
TeamViewer
9.0

Support Rating

Cisco Webex Events
8.6
TeamViewer
6.8

In-Person Training

Cisco Webex Events
TeamViewer
5.0

Online Training

Cisco Webex Events
TeamViewer
8.9

Implementation Rating

Cisco Webex Events
8.0
TeamViewer
10.0

Scalability

Cisco Webex Events
9.0
TeamViewer
10.0

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