Cloudingo vs. DemandTools

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cloudingo
Score 8.9 out of 10
N/A
Cloudingo - a cloud-based SaaS, connects to salesforce.com and allows system administrators to scan their entire database for similar or duplicate records. Cloudingo was launched in late 2011. It is well known for its ease-of-use and rich user experience.
$83
per month
DemandTools
Score 9.4 out of 10
N/A
DemandTools for AppExchange is a data quality toolset for Salesforce.com CRM centric customers. The product comprises 11 individual modules to control, standardize, verify, deduplicate, import and manipulate Salesforce and/or Force.com data.N/A
Pricing
CloudingoDemandTools
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CloudingoDemandTools
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
CloudingoDemandTools
Considered Both Products
Cloudingo
Chose Cloudingo
We considered DemandTools CRMFusion. As a small company with a limited budget, it was considerably more expensive than Cloudingo. It also was an installable, on-premise piece of software which is a big drawback. While the reviews of CRMFusion on TrustRadius were very positive, …
Chose Cloudingo
I selected Cloudingo because I wanted a cloud-based solution and the user-interface was so easy to understand. It actually out-performed the other tools I evaluated by quite a large margin but more than anything the company as a whole treated me better throughout the process. I …
DemandTools
Chose DemandTools
Cloudingo is great for de-duping, particularly automated de-duping, but doesn't have the same quality of data maintenance capabilities. Because it's done in the cloud, it can be a little slow to use and the interface can get confusing and hard to understand what you're …
Chose DemandTools
We considered Cloudingo - however we found DemandTools performed better in terms of handling our records in terms of volume.
Chose DemandTools
Cloudingo was purchased previously to me joining the team. I have only worked with DemandTools.
Chose DemandTools
We only stayed with DemandTools because we had too many implementations this year
Chose DemandTools
We tried these products, and also Duplicate Check for Salesforce from Plauti. All of these are great tools but for us specifically DemandTools worked the best and fastest.
Chose DemandTools
Regardless of how outdated the user interface is, for me DemandTools has been so straightforward to use and the number of resources at hand when onboarding yourself is enough to master it. The only thing the other tools have that are better are strictly the user interface of …
Chose DemandTools
Best in class for data mass update and dedupe. At the time of selection, this was the most cost-effective. May not be the case in the future with the new pricing strategy. Working with large data sets seems to be best when using a GUI program like this. Compared to Apex Data …
Chose DemandTools
DemandTools is no frills power. The top of the line tool, best suited for moderate to experienced admins

Jitterbit is an incredibly intuitive tool, easy to use and map. Not quite as powerful as DemandTools and doesn't handle the de-duping process.
Top Pros
Top Cons
Best Alternatives
CloudingoDemandTools
Small Businesses
Dataloader.io
Dataloader.io
Score 8.9 out of 10
Dataloader.io
Dataloader.io
Score 8.9 out of 10
Medium-sized Companies
IBM InfoSphere Information Server
IBM InfoSphere Information Server
Score 8.1 out of 10
IBM InfoSphere Information Server
IBM InfoSphere Information Server
Score 8.1 out of 10
Enterprises
IBM InfoSphere Information Server
IBM InfoSphere Information Server
Score 8.1 out of 10
IBM InfoSphere Information Server
IBM InfoSphere Information Server
Score 8.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CloudingoDemandTools
Likelihood to Recommend
8.7
(7 ratings)
8.7
(117 ratings)
Likelihood to Renew
10.0
(1 ratings)
9.9
(16 ratings)
Usability
8.0
(2 ratings)
7.8
(6 ratings)
Availability
-
(0 ratings)
9.8
(2 ratings)
Performance
-
(0 ratings)
8.5
(3 ratings)
Support Rating
8.0
(3 ratings)
9.0
(5 ratings)
Online Training
-
(0 ratings)
8.5
(2 ratings)
Implementation Rating
10.0
(1 ratings)
6.9
(6 ratings)
Configurability
-
(0 ratings)
7.5
(2 ratings)
Ease of integration
-
(0 ratings)
9.0
(1 ratings)
Product Scalability
-
(0 ratings)
8.5
(2 ratings)
Vendor post-sale
-
(0 ratings)
9.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
CloudingoDemandTools
Likelihood to Recommend
Symphonic Source
Cloudingo is great at mass merging account and contact records based off a specific criteria instead of having to do it manually within the record in SF. It also is easy to analyze a record while in a mass merge to see if you need to edit some values. However, having other standard objects would be very beneficial and even having it for custom objects could be helpful.
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Validity
DemandTools is perfect for any system that constantly adds new records to its database. For example, in higher education, we are constantly purchasing search names from various vendors and DemandTools allows us to make sure we are not doubling up on the same records. It saves us money in the long run as we are not mailing out multiple copies of our brochures to the same person.
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Pros
Symphonic Source
  • Cloudingo displays a single dashboard view of the quality of data you have in Salesforce. You no longer have to guess how much of your CRM is "clean" or "dirty".
  • Cloudingo allows you to test functionality in Salesforce Sandbox prior to conducting changes in Salesforce Production. I highly recommend thoroughly testing functionality prior to making changes in your live CRM.
  • Cloudingo allows you to mass merge and converts records automatically and manually either individually or in groups. This saves a lot of manual time in trying to keep your CRM's data clean.
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Validity
  • PowerGrid can review and make the updates simultaneously.
  • Single Table Dedupe makes merg[ing] the records easy and can make updates at the same time.
  • BulkBackup [is] just one click, majority data got updated.
  • Scenarios save a lot of time for similar working load.
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Cons
Symphonic Source
  • I would love to have a multi-user mode. I realize this very difficult though given I as an admin can see records my peers cannot.
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Validity
  • I wish I could make changes to my existing scenarios using save rather than having to create a whole new scenario. Maybe you can, I just haven't been able to.
  • Some features aren't user intuitive and it takes a while to learn.
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Likelihood to Renew
Symphonic Source
We spend enough money on Salesforce that the cost of Cloudingo when compared with its benefits is extremely small. We've been able to see measurable KPIs move as a result of the work we've done with Cloudingo
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Validity
It's a great product. The only thing that holds us back is it was frustrating working with their sales team. We also don't like that when Validity purchased DemandTools they immediately started charging us quite a bit while it had been free for non-profit users when CRMFusion owned it. They also don't let you buy it for just 1 or 2 seats, you have to pay, I believe, in batches of 100 seats.
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Usability
Symphonic Source
Very usable. I have not spent enough time to fully grasp the capabilities. The interface is fairly intuitive, and I think with more time, I would grasp it very well.
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Validity
Allows for control in uploading lists, saved processes for checking duplicate records.

Allows for backup files and quick reverts if something goes wrong.

Extends reporting when Salesforce.com cannot support specific pieces of info being put together in a report.

Automated processes for set and forget hygiene tasks
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Reliability and Availability
Symphonic Source
No answers on this topic
Validity
There has not been a time since I started 9 months ago that I've encountered any kind of downtime.
Read full review
Performance
Symphonic Source
No answers on this topic
Validity
DemandTools is a bit clunky and slow at times
Read full review
Support Rating
Symphonic Source
I have had to reach out to Cloudingo support several times. They almost always respond that same day. Often times they will call me directly to fix the problem or walk me through best practices. They even reach out after the fact to make sure that everything worked okay. They are also kind and personable.
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Validity
Support can be slow so do not expect quick turn for urgent issues.
Help for specific queries not not there. Product tech support is offered. It would be great if query support, even if paid, was offered
The training webinars help with the basics but not much if you need advanced functionality.
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Online Training
Symphonic Source
No answers on this topic
Validity
The trainings are free live webinars that give you a solid base for getting started with the program. The only weakness is they don't have any advanced classes.
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Implementation Rating
Symphonic Source
For us it was just a matter of committing the 10 minutes to install it from the AppExchange. It automatically builds out a dashboard based on standard filters and you get a lot of insight from them. We then copied some of the standard ones and pulled two from a filter library that rounded out what we needed. I wish I had done this months before given how little of my time it actually took.
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Validity
I had just started using Salesforce about 3 months before I did the implementation myself, and it was easy to do just following their step-by-step instructions.
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Alternatives Considered
Symphonic Source
We considered DemandTools CRMFusion. As a small company with a limited budget, it was considerably more expensive than Cloudingo. It also was an installable, on-premise piece of software which is a big drawback. While the reviews of CRMFusion on TrustRadius were very positive, it appeared to have a steeper learning curve as well. So the combination of cloud-based, easier-to-use, and lower price led us to select Cloudingo over CRMFusion.
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Validity
Though RingLead has much more to offer in terms of automation (and it is in Salesforce rather than a separate program), DemandTools still has our heart. DemandTools is very cost-friendly and we were able to increase the value of DemandTools by programming in additional saved scenarios. I decreased admin time in the DemandTools suite by approximately 25% after implementing saved scenarios for every reoccurring update or list upload.
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Scalability
Symphonic Source
No answers on this topic
Validity
It's done everything we've needed it to do.
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Return on Investment
Symphonic Source
  • Neglected and not used due to destructive automation
  • Fear of cleaning up data
  • Not wanting a human to do proper cleansing
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Validity
  • It is a tremendous time saver. It does things Salesforce doesn't even have the capability to do. Tasks that would take hours to manually complete.
  • We can process a tremendous amount of data daily through one person, vs. weeks for the data to be cleaned, reviewed, routed and input.
  • Saves on headcount by allowing a dedicated user to set up batches and jobs for other teams to ensure their data integrity.
  • The return on investment isn't easily quantifiable but it is FELT in our department.
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ScreenShots

DemandTools Screenshots

Screenshot of DemandTools Home ScreenScreenshot of Modify FormulaScreenshot of Data Quality Automation