What users are saying about
19 Ratings
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95 Ratings
19 Ratings
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Score 7.8 out of 100

DemandTools

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95 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Cloudingo

Cloudingo is a Salesforce deduping and cleaning tool. I highly recommend that someone in your company who works with Salesforce data also work within Cloudingo. Cloudingo, also allows you to import leads and contacts into Salesforce in the same document, which is a huge time saver. It is not a segmentation or "missing" data finding tool, like some of their competitors
Rachel Green | TrustRadius Reviewer

DemandTools

The tool is absolutely sufficient for accomplishing data manipulation tasks. I can't think of an example of a task I wanted to but could not execute within Demand =Tools. However, due to some of the issues with UI and the need for a VM to use the tool, I am incredibly hesitant to roll this out to other users. As a result, until there is a large need for someone to operate with their own license, all work is funneled through me. This is less than preferable, but I ran into so many issues with our Marketing Ops person when getting him set up with the tool that I'm wary to do it again.
Anonymous | TrustRadius Reviewer

Pros

Cloudingo

  • The automation engine is extremely powerful. I have over 500 fields on some objects and I want to do different things with that data depending on what the master record is. I was able to configure Cloudingo do all this. i.e. set it and forget it and I just get an emailed report.
  • Visualization of the problem areas is completely unique. Cloudingo has a dashboard concept with tiles and those tiles represent ways of looking at the data and potential duplicate records.
  • Innovate - every suggestion I've given them they have implemented and then some. Cloudingo really pushes the pace and I am always thankful when new releases come out because they put in cool stuff that I would have never thought of.
James Winslow | TrustRadius Reviewer

DemandTools

  • Report/Find IDs is the hidden gem of DemandTools. It is basically a super fast vlookup against your entire database. Easily add data to a report or find the records that match a list. I used this feature extensively when migrating data to a new org to do a compare numbers.
  • Data export by object is so easy and the ability to pull data from any related object is powerful. I find myself using data export more then running reports in SF because it's so much faster and hugely flexible.
  • Every module has clear steps and in-line help.
Laura Straub | TrustRadius Reviewer

Cons

Cloudingo

  • I wish there were a few more merge operators. You can set merge rules based on "equals", "oldest date", etc., but there is no "contains" operator.
  • Hard to use. The platform is just very complex. Not sure how you'd get around this though since this type of mass action is very involved.
  • The price difference between the standard package and the pro package is a very big jump. But it has to be since the pro uses a REST API.
Parker O'Very | TrustRadius Reviewer

DemandTools

  • Information overload for new users, due to the large number of things DemandTools can do (not inherently a bad thing, but still a challenge early-on).
  • In a similar fashion, it's hard to determine what DemandTools can and can't do out-of-the-box.
  • Hard to find documentation that gives a high-level overview of whether DemandTools can do what you want to attempt or not.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cloudingo

Cloudingo 10.0
Based on 1 answer
We spend enough money on Salesforce that the cost of Cloudingo when compared with its benefits is extremely small. We've been able to see measurable KPIs move as a result of the work we've done with Cloudingo
James Winslow | TrustRadius Reviewer

DemandTools

DemandTools 7.7
Based on 12 answers
It's a great product. The only thing that holds us back is it was frustrating working with their sales team. We also don't like that when Validity purchased DemandTools they immediately started charging us quite a bit while it had been free for non-profit users when CRMFusion owned it. They also don't let you buy it for just 1 or 2 seats, you have to pay, I believe, in batches of 100 seats.
Anonymous | TrustRadius Reviewer

Usability

Cloudingo

Cloudingo 10.0
Based on 1 answer
UI/UX blows everyone else out of the water. It is super easy to use and intuitive. I've got two paralegals that jumped right in and were able to figure it out within minutes. This was good in that I felt confident Cloudingo would prevent them from doing dangerous things (which it does) and it also gave them the confidence to start digging into our data and finding other areas that we could improve upon
James Winslow | TrustRadius Reviewer

DemandTools

DemandTools 7.3
Based on 5 answers
Allows for control in uploading lists, saved processes for checking duplicate records.

Allows for backup files and quick reverts if something goes wrong.

Extends reporting when Salesforce.com cannot support specific pieces of info being put together in a report.

Automated processes for set and forget hygiene tasks
Anonymous | TrustRadius Reviewer

Reliability and Availability

Cloudingo

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 8.2
Based on 1 answer
have not had any issues
Anonymous | TrustRadius Reviewer

Performance

Cloudingo

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 5.5
Based on 2 answers
DemandTools is a bit clunky and slow at times
Anonymous | TrustRadius Reviewer

Support Rating

Cloudingo

Cloudingo 10.0
Based on 2 answers
I have had to reach out to Cloudingo support several times. They almost always respond that same day. Often times they will call me directly to fix the problem or walk me through best practices. They even reach out after the fact to make sure that everything worked okay. They are also kind and personable.
Parker O'Very | TrustRadius Reviewer

DemandTools

DemandTools 9.0
Based on 10 answers
Support can be slow so do not expect quick turn for urgent issues.
Help for specific queries not not there. Product tech support is offered. It would be great if query support, even if paid, was offered
The training webinars help with the basics but not much if you need advanced functionality.
Anonymous | TrustRadius Reviewer

Online Training

Cloudingo

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 8.5
Based on 2 answers
The trainings are free live webinars that give you a solid base for getting started with the program. The only weakness is they don't have any advanced classes.
Steven Steier | TrustRadius Reviewer

Implementation Rating

Cloudingo

Cloudingo 10.0
Based on 1 answer
For us it was just a matter of committing the 10 minutes to install it from the AppExchange. It automatically builds out a dashboard based on standard filters and you get a lot of insight from them. We then copied some of the standard ones and pulled two from a filter library that rounded out what we needed. I wish I had done this months before given how little of my time it actually took.
James Winslow | TrustRadius Reviewer

DemandTools

DemandTools 5.0
Based on 8 answers
I had just started using Salesforce about 3 months before I did the implementation myself, and it was easy to do just following their step-by-step instructions.
Steven Steier | TrustRadius Reviewer

Alternatives Considered

Cloudingo

We considered DemandTools CRMFusion. As a small company with a limited budget, it was considerably more expensive than Cloudingo. It also was an installable, on-premise piece of software which is a big drawback. While the reviews of CRMFusion on TrustRadius were very positive, it appeared to have a steeper learning curve as well. So the combination of cloud-based, easier-to-use, and lower price led us to select Cloudingo over CRMFusion.
Anonymous | TrustRadius Reviewer

DemandTools

It has been years since we looked at other tools, and while I know we reviewed four different solutions when we picked Demand Tools, it has been so long I don't remember who. We are so happy with the product, we have not gone to search for any other alternatives since we started using it over 5 years ago.
Anonymous | TrustRadius Reviewer

Scalability

Cloudingo

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 5.5
Based on 1 answer
it has worked just fine for our purposes, but I can not speak to its scalability
Anonymous | TrustRadius Reviewer

Return on Investment

Cloudingo

  • Neglected and not used due to destructive automation
  • Fear of cleaning up data
  • Not wanting a human to do proper cleansing
Anonymous | TrustRadius Reviewer

DemandTools

  • A positive impact that I see from using DemandTools is that we have less of a need for man-power. Before DemandTools, I deduped records and changed records using native Salesforce products. I just deleted 100,000 records in 5 minutes with DemandTools and to duplicate that function in Salesforce would take much longer and would actually be a more troublesome task to complete.
  • A negative impact that I see is that there are several bundled products that come with the package that we do not need. When we first signed on with DemandTools several years ago, the price was much more reasonable. Since being bought by Validity, DemandTools is now bundled into a larger package with other products and the price more than doubled. We've expressed that we have no need for additional products at this time, but everything is within a bundle. I've utilized multiple packages where those add-on functions can be purchased for an additional price and that's what I think Validity should go back to for their customers.
  • All-in-all, I'm a big advocate of DemandTools and I think it is a vital package for our institution. I personally could not do my job as efficiently as I do without this product.
Anonymous | TrustRadius Reviewer

Pricing Details

Cloudingo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

DemandTools

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

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