What users are saying about
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135 Ratings
1 Ratings
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Score 7 out of 100

DemandTools

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135 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Claude Phan | TrustRadius Reviewer

DemandTools

DemandTools is a great resource for everything from mass upserting records, matching a spreadsheet of records to existing records, and de-duplication of records (including any custom object). I tend to use the Data Loader when I'm executing simple mass inserts or exports instead of DemandTools.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactability
6.3
DemandTools
Customer data management / contact management
Contactability
6.0
DemandTools
Workflow management
Contactability
7.0
DemandTools
Territory management
Contactability
7.0
DemandTools
Opportunity management
Contactability
7.0
DemandTools
Integration with email client (e.g., Outlook or Gmail)
Contactability
6.0
DemandTools
Contract management
Contactability
5.0
DemandTools
Quote & order management
Contactability
6.0
DemandTools
Interaction tracking
Contactability
7.0
DemandTools
Channel / partner relationship management
Contactability
6.0
DemandTools

Customer Service & Support

Contactability
4.3
DemandTools
Case management
Contactability
4.0
DemandTools
Call center management
Contactability
5.0
DemandTools
Help desk management
Contactability
4.0
DemandTools

Marketing Automation

Contactability
6.0
DemandTools
Lead management
Contactability
6.0
DemandTools
Email marketing
Contactability
6.0
DemandTools

CRM Project Management

Contactability
6.7
DemandTools
Task management
Contactability
6.0
DemandTools
Billing and invoicing management
Contactability
7.0
DemandTools
Reporting
Contactability
7.0
DemandTools

CRM Reporting & Analytics

Contactability
6.3
DemandTools
Forecasting
Contactability
6.0
DemandTools
Pipeline visualization
Contactability
7.0
DemandTools
Customizable reports
Contactability
6.0
DemandTools

Customization

Contactability
7.0
DemandTools
Custom fields
Contactability
7.0
DemandTools
Custom objects
Contactability
8.0
DemandTools
Scripting environment
Contactability
6.0
DemandTools

Security

Contactability
6.5
DemandTools
Single sign-on capability
Contactability
7.0
DemandTools
Role-based user permissions
Contactability
6.0
DemandTools

Social CRM

Contactability
7.0
DemandTools
Social data
Contactability
6.0
DemandTools
Social engagement
Contactability
8.0
DemandTools

Integrations with 3rd-party Software

Contactability
7.0
DemandTools
Marketing automation
Contactability
6.0
DemandTools
Compensation management
Contactability
8.0
DemandTools

Platform

Contactability
6.0
DemandTools
Mobile access
Contactability
6.0
DemandTools

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Claude Phan | TrustRadius Reviewer

DemandTools

  • Our event management teams have really powerful tools to ensure delegates are cared for by ensuring the right people are always updated with the right information.
  • Our sales teams trust us to always delivery leads to them on time with the right information in the right places.
  • Our IT teams trust marketing to update and look after their data without the need for input and oversight, really speeding up the time and effort taken to perform updates.
Simon Allen | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Claude Phan | TrustRadius Reviewer

DemandTools

  • I wish the Find ID reports didn't list the results in columns, but in rows below the match, or if it was at least an option. Like if it listed Match1 and Match1a, Match1b, Match1c. Sort of how the dedupe file has Masters and NonMasters.
Sarah Oden Fite | TrustRadius Reviewer

Likelihood to Renew

Contactability

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 8.2
Based on 13 answers
It's a great product. The only thing that holds us back is it was frustrating working with their sales team. We also don't like that when Validity purchased DemandTools they immediately started charging us quite a bit while it had been free for non-profit users when CRMFusion owned it. They also don't let you buy it for just 1 or 2 seats, you have to pay, I believe, in batches of 100 seats.
Anonymous | TrustRadius Reviewer

Usability

Contactability

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 7.3
Based on 5 answers
Allows for control in uploading lists, saved processes for checking duplicate records.

Allows for backup files and quick reverts if something goes wrong.

Extends reporting when Salesforce.com cannot support specific pieces of info being put together in a report.

Automated processes for set and forget hygiene tasks
Anonymous | TrustRadius Reviewer

Support Rating

Contactability

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 9.0
Based on 10 answers
Their support is fantastic. Very responsive and helpful. Never had an issue with them that wasn't resolved withing 2 business days.
Jared Wacht | TrustRadius Reviewer

Online Training

Contactability

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 8.5
Based on 2 answers
The trainings are free live webinars that give you a solid base for getting started with the program. The only weakness is they don't have any advanced classes.
Steven Steier | TrustRadius Reviewer

Implementation Rating

Contactability

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 5.0
Based on 8 answers
I had just started using Salesforce about 3 months before I did the implementation myself, and it was easy to do just following their step-by-step instructions.
Steven Steier | TrustRadius Reviewer

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Claude Phan | TrustRadius Reviewer

DemandTools

I have also used the free Salesforce tools (Workbench and Apex Data Loader). The only thing those tools provide (that I use) over DemandTools is querying (Workbench) and exporting (Apex Data Loader) of deleted records. DemandTools is a superior tool in terms of features and usability for uploading new or manipulating existing data. (It obviously also includes dupe management tools that Workbench and ADL don't, but I don't use those features personally).
Brian Degon | TrustRadius Reviewer

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Claude Phan | TrustRadius Reviewer

DemandTools

  • Saves hours of work per week when it comes to data imports / updates.
  • Allows my org to centralize responsibility and set standards for data integrity.
  • Automating monthly updates to custom fields on contacts that we use to target our mailing lists has vastly improved our email marketing metrics.
Anonymous | TrustRadius Reviewer

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

DemandTools

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Contactability
7.0
DemandTools
8.7

Likelihood to Renew

Contactability
DemandTools
8.2

Usability

Contactability
DemandTools
7.3

Reliability and Availability

Contactability
DemandTools
8.2

Performance

Contactability
DemandTools
5.5

Support Rating

Contactability
DemandTools
9.0

Online Training

Contactability
DemandTools
8.5

Implementation Rating

Contactability
DemandTools
5.0

Scalability

Contactability
DemandTools
5.5

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