DCDial vs. Khoros Care
DCDial vs. Khoros Care
Product | Rating | Most Used By | Product Summary | Starting Price |
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DCDial | Small Businesses (1-50 employees) | DCDial is a cloud call center provider located in Atlanta, GA USA. As a full-featured call center platform, DCDial renders a spectrum of services. DCDial offers solutions for a number of industries including but not limited to e-commerce, financial, healthcare, real estate, travel, insurance industries. DCDial allows integration facilities into existing CRMs as well as its own Cloud API to run with existing system. The vendor states that DCDial offers affordable and flexible pricing plans… | N/A | |
Khoros Care | Enterprise companies (1,001+ employees) | Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers: Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram,… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | Pricing is variable based on the needs of the customer. | ||||||||||||||
More Pricing Information |
DCDial | Khoros Care | |
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Top Pros |
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Top Cons |
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DCDial | Khoros Care | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.8 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
DCDial | Khoros Care | |
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Likelihood to Recommend | 9.5 (3 ratings) | 7.7 (110 ratings) |
Likelihood to Renew | - (0 ratings) | 7.6 (77 ratings) |
Usability | - (0 ratings) | 6.5 (8 ratings) |
Availability | - (0 ratings) | 9.0 (2 ratings) |
Performance | - (0 ratings) | 9.0 (2 ratings) |
Support Rating | 10.0 (1 ratings) | 8.2 (10 ratings) |
In-Person Training | - (0 ratings) | 9.0 (2 ratings) |
Online Training | - (0 ratings) | 7.3 (1 ratings) |
Implementation Rating | - (0 ratings) | 7.3 (69 ratings) |
Ease of integration | - (0 ratings) | 6.4 (1 ratings) |
Product Scalability | - (0 ratings) | 8.0 (75 ratings) |
DCDial | Khoros Care | |
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Likelihood to Recommend | DCDial | Khoros (Formerly Spredfast + Lithium) |
Pros | DCDial | Khoros (Formerly Spredfast + Lithium) |
Cons | DCDial | Khoros (Formerly Spredfast + Lithium) |
Likelihood to Renew | DCDial No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Usability | DCDial No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Reliability and Availability | DCDial No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Performance | DCDial No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Support Rating | DCDial | Khoros (Formerly Spredfast + Lithium) |
In-Person Training | DCDial No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Implementation Rating | DCDial No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Alternatives Considered | DCDial | Khoros (Formerly Spredfast + Lithium) |
Scalability | DCDial No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Return on Investment | DCDial | Khoros (Formerly Spredfast + Lithium) |
ScreenShots | DCDial Screenshots | Khoros Care Screenshots |