What users are saying about
7 Ratings
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Top Rated
1308 Ratings
7 Ratings
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Score 8.9 out of 101

TeamViewer

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
1308 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.5 out of 101

Likelihood to Recommend

FixMe.IT

Best for support, demos. Don't think there is a conference number to call so if you want to demo to multiple locations we would need to conference the users in with our phone system.
Mark Fredericks profile photo

TeamViewer

Teamviewer is best suited for any team who can afford their commercial licensing costs and have a good enough bandwidth to support its connection for a seamless work experience. It could be a bit pocket heavy for small team sizes where budget is stringent and if budget is a problem, then one should look at other cheaper options
Rahul Dhangar profile photo

Feature Rating Comparison

Remote Administration

FixMe.IT
8.1
TeamViewer
8.5
Screen sharing
FixMe.IT
8.9
TeamViewer
9.2
File transfer
FixMe.IT
8.0
TeamViewer
8.6
Instant message
FixMe.IT
8.1
TeamViewer
8.3
Access to sleeping/powered-off computers
FixMe.IT
4.0
TeamViewer
7.5
Over-the-Internet remote session
FixMe.IT
9.1
TeamViewer
9.1
Remote management of servers & workstations
FixMe.IT
8.1
TeamViewer
8.9
Session record
FixMe.IT
10.0
TeamViewer
8.4
Annotations
FixMe.IT
9.0
TeamViewer
7.9
Secure remote access with Smart Card authentication
FixMe.IT
TeamViewer
8.5
Initiate remote control from mobile
FixMe.IT
TeamViewer
8.6
Remote Active Directory® management
FixMe.IT
TeamViewer
8.7
Centralized management dashboard
FixMe.IT
TeamViewer
7.8
Monitoring and Alerts
FixMe.IT
TeamViewer
7.9
Multi-platform remote control
FixMe.IT
TeamViewer
8.9

Pros

FixMe.IT

  • Unattended access always works
  • Deployment through MSI to all PCs in the company
  • Stable and dependable. The app never has issues.
  • Option to follow users' mouse if they have more than one screen but you are only using one screen to display their computer. It allows them to show you things without fighting for the mouse or having our view of their screen be too small.
  • Lightweight. The app for on-demand remote controll, unattended access, and even the expert are all very small and not resource intentsive
Justin Bongard profile photo

TeamViewer

  • It allows you to do effective demonstrations & presentations specifically when the team is distributed. We use team viewer to record our meetings & even use the remote screen like a whiteboard when there is need to explain some diagram or architecture.
  • Excellent tool for screen sharing as there is no lag observed during screen sharing
  • It allows you to copy files back and forth & even allows you to copy text or graphics to the clipboard on one machine and paste it on the other m/c.
  • TeamViewer is quite secure & safe as your sessions are always encrypted & it had 2-factor authentication system. Every time you make a connection with other equipment, the systems generate a password for this session which makes it secure than other tools available.
  • You can make a video call through this, the quality is really superb. Also Supports chat (text and voice over IP).
  • Remote sessions can be recorded to a video file so you can easily review it later.
  • Files can also be transferred through TeamViewer directly from online storage services like Google Drive, OneDrive, and Box
  • The interface of Team Viewer is good, compact, organizes all its characteristics and factors very well and organizes the remote connection and conferences very well.
  • It allows multiple users to connect to a remote computer at once which is very useful when any infra associate is not able to resolve the issue & he can request another associate to connect to resolve the issue.
Sourav Singla ,Safe Agilist, CSP,  ICP-ACC, CSM, CSPO, SSM, LSSG profile photo

Cons

FixMe.IT

  • Needs to be able to be used in a MAC environment
  • That is only thing I would love for to be added to it
  • Great Product
Nick Tietjen profile photo

TeamViewer

  • The constant updates that I have to do to keep versioning of remote client and support client.
  • Sometimes the remote TeamViewer Client doesn't start when Windows starts.
  • TeamViewer has been used by some bad actors to scam people. I think TeamViewer could be a bit better at mitigating this.
Brandon Holbrook profile photo

Likelihood to Renew

FixMe.IT

FixMe.IT 10.0
Based on 1 answer
Great product for the price. I would buy it again. We now have 6 licenses of it and it's completely worth the investment.
Justin Bongard profile photo

TeamViewer

TeamViewer 9.2
Based on 39 answers
We are very happy with TeamViewer and its ease of use. The functionality provided is just right for our organization and its users.
Clint Freeman profile photo

Usability

FixMe.IT

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.4
Based on 17 answers
TeamViewer is a system that is very easy to understand and grasp the concept of which is a very nice thing because users that don't have much technology and computer background can use the system easily. While being easy to understand for the average user, it doesn't lose the functionality and features that IT people love to see with software that makes it easier for us to do our jobs.
Jordan Paquette profile photo

Reliability and Availability

FixMe.IT

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 8.0
Based on 2 answers
It's usually without problem, but we have had connectivity issues on occasion.
Mike Robinson profile photo

Performance

FixMe.IT

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.0
Based on 2 answers
The application is built on VNC which is a very stable technology.
Mike Robinson profile photo

Support

FixMe.IT

FixMe.IT 9.0
Based on 1 answer
It is all just done through email so there is no tracking of tickets but there is not much need since they will respond multiple times a day if needed. I never have any issue with them though. They are very well trained.
Justin Bongard profile photo

TeamViewer

TeamViewer 9.3
Based on 13 answers
Updates come regularly, and the management of admin users is done completely on our end. It's very nice and easy to use and implement.
Alan Gadbois profile photo

In-Person Training

FixMe.IT

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 5.0
Based on 1 answer
I gave this a 5 rating as I'm thinking that is as close to neutral as I can get. I have never used the in-person training but to complete this review I need to answer this question. As I already answered I learned the software on my own without the help of any resources at TeamViewer.
Jordan Paquette profile photo

Online Training

FixMe.IT

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 8.9
Based on 2 answers
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Jordan Paquette profile photo

Implementation

FixMe.IT

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.4
Based on 6 answers
The implementation was really straight forward and didn't give us any trouble.
Clint Freeman profile photo

Alternatives Considered

FixMe.IT

TeamViewer I use for Mac clients, I like fixme.it better because of ease of client to get me a client id
Nick Tietjen profile photo

TeamViewer

I'm very comfortable with TeamViewer and I've used them for a long time. I moved from LogMeIn before and I moved to TeamViewer because of the ease of use that TeamViewer provided. The customer facing experience for TeamViewer was also a big factor as to why I chose TeamViewer over the others.
Brandon Holbrook profile photo

Scalability

FixMe.IT

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 10.0
Based on 2 answers
I've rarely had problems with the product.
Mike Robinson profile photo

Return on Investment

FixMe.IT

  • I am paying for this app personally and it is well worth it.
Todd Cason profile photo

TeamViewer

  • People are able to address technical issues without physically going to the PC in question.
  • Working from home is a possibility.
Mallesh Kanakam profile photo

Pricing Details

FixMe.IT

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FixMe.IT Editions & Modules

Edition
Monthly subscription$301
Yearly subscription$3001
  1. per seat
Additional Pricing Details

TeamViewer

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TeamViewer Editions & Modules

Additional Pricing Details

Add comparison