Gong vs. worxogo Nudge Coach

Gong is a super useful tool to help me improve my conversations with customers. I work fully remotely, so it's difficult to know what my teammates are doing, what decks they are using, what messaging they're using to sell value, and what questions they are asking since we're not all on a sales floor together. With Gong, I can easily listen to and get best practices from top reps on my team so replicate in my own conversations.

Incentivized

The worxogo Nudge Coach (the way we have looked at it) seems suitable for almost all sales and service related scenarios across industries. However we feel there could be integrations or applicability which may need to be tweaked or created to adapt to new / old enterprise software. We believe it may have challenges to monitor and nudge folks in highly mobile situations (delivery folks, drivers, etc.)

• Recommendations to improve (silence time, speaking ratio, etc.)
• Source of absolute truth! So easy to see what meetings have been done, and how it was done. No more he says she says
• Transcription - it has been accurate, and helps when trying to learn how to handle rejections

Incentivized

• Individual personalised KPI report
• Continuously tracks KPI performance, including variance, trends, upward/ downward movements
• Targeted, data driven intervention for team leaders - fact based, transparent, and eliminates biases, perceptions, leading to a healthy work environment

• Would like to have Gong use AI to alert me when a customer is at risk for attrition
• Would like to make it easier to search on Accounts. When I type into the search field, sometimes multiple accounts appear, and when I click on one, there's an error.

Incentivized

• Nudges in different languages will make Worxogo Sales Nudge Coach more versatile
• The UI can still be improved even though it has improved significantly over the last one year
• Offline version where internet connectivity is suspect or poor like in rural India could help

It's an amazing tool that's an integral part of the sales org, and I can't think of any other tool that compares to quality of Gong.

Incentivized

Positive experience overall with no downside, especially for a larger organization, even a 1% increase is a huge contribution to the bottomline.

Gong is very easy to use! You can easily access a representatives call by just searching for their name. You have many filters to use if you are looking for a specific call. You can also search for specific words within a call. For example, at one point we wanted to see how many calls talk about someone being a cash buyer. We were able to search the word "cash" and find these calls

Incentivized

There is literally no expertise required to start using and reaping the benefits

I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt

Incentivized

Great team of consultants and professionals, especially with presence in US and Canada for seamless support

Not involved directly, but great feedback

Incentivized

Smooth integration with no data entry and no major changes to the existing system

We used to use Zoom recordings but they don't compare, we also had to spend a ton on extra storage while Gong is unlimited. In my opinion, Zoom/etc. provides no insights, no ability to score calls, no collaboration, poor sharing, etc.

Incentivized

There are task productivity measurement tools available in the market but they don't use behavior modeling to identify areas of improvement.

I was not involved with the process

Incentivized

I was not involved with the process

Incentivized

• Greater collaboration across internal teams
• Improved presentation and conversation skills, based on manager feedback and individual assessment
• Improved patience (must fewer instances of interrupting customers thanks to Gong)
• Customers are more confident in their decisions (when they can rewatch demos)
• Better alignment with customers, since we can be truly present on the call then listen to the recording later instead of taking notes in real-time

Incentivized

• Productivity push of 25-30%
• Increase in focus product sales by 20%
• ROI is realized in the 1st year, shorter for a larger organization