Gong vs. worxogo Nudge Coach

I think that it's excellent for any company, mainly growing and scaling up start-ups. For smaller startups, it can be kind of complicated in terms of cost, but if any company could invest in it, I suggest they do it.

Incentivized

The worxogo Nudge Coach (the way we have looked at it) seems suitable for almost all sales and service related scenarios across industries. However we feel there could be integrations or applicability which may need to be tweaked or created to adapt to new / old enterprise software. We believe it may have challenges to monitor and nudge folks in highly mobile situations (delivery folks, drivers, etc.)

• Transcribing meetings
• Summarising key messages and next actions
• Giving statistics on the amount of time each person spoke, whether you as the host left sufficient time (pauses) for others to answer
• Getting feedback on how you as host could have been even better
• Being able to click on key points in the conversation to rewatch and get continual value from the recorded asset

Incentivized

• Individual personalised KPI report
• Continuously tracks KPI performance, including variance, trends, upward/ downward movements
• Targeted, data driven intervention for team leaders - fact based, transparent, and eliminates biases, perceptions, leading to a healthy work environment

• Ensure that you stop a call after finished, versus staying on the zoom for the next client call, so you can separate the two
• automatically create tasks or to do lists within CRM
• have the ability to capture a call even when you are not the organizer

Incentivized

• Nudges in different languages will make Worxogo Sales Nudge Coach more versatile
• The UI can still be improved even though it has improved significantly over the last one year
• Offline version where internet connectivity is suspect or poor like in rural India could help

We love Gong and our customers like it too. We can bring additional value by being to provide a dialogue of all our customer conversations.

Incentivized

Positive experience overall with no downside, especially for a larger organization, even a 1% increase is a huge contribution to the bottomline.

It’s a unique and automated way to improve your sales process while keeping your sales team sharp with real-time feedback. It’s amazing for call centers with a lot of users. Gong helps centralize sales functions and gives managers more control over the process and conversations. Highlighting key points that are usually missed in conversation and deal management.

Incentivized

There is literally no expertise required to start using and reaping the benefits

I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt

Incentivized

Great team of consultants and professionals, especially with presence in US and Canada for seamless support

This is nothing something I'm able to answer

Incentivized

Smooth integration with no data entry and no major changes to the existing system

Our reps preferred Gong; they were more familiar with it and found it easier to use. Gong was more expensive by far, and there were many more affordable options on the market, but at the time, we also considered switching costs and decided to stay with Gong. The mobile app was also a factor in this decision.

Incentivized

There are task productivity measurement tools available in the market but they don't use behavior modeling to identify areas of improvement.

I was not involved with the process

Incentivized

I was not involved with the process

Incentivized

• Time savings on email recaps and meeting notes; fully automated if you let the team lean into these features!
• It saves me time from having to attend every client call, especially since most of my team is 3 hours ahead of me, so I have limited time to join their calls to begin with.
• Specific feedback about a moment vs. generic feedback.

Incentivized

• Productivity push of 25-30%
• Increase in focus product sales by 20%
• ROI is realized in the 1st year, shorter for a larger organization