What users are saying about
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Top Rated
1077 Ratings
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Top Rated
608 Ratings

HubSpot CRM

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Top Rated
1077 Ratings
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Score 8.4 out of 100

Quickbase

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Top Rated
608 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

HubSpot CRM

The best CRM out there. Easy to use, very intuitive. Perfect for someone that doesn't know anything about coding. I love that everything is drag and drop. I can't think of a scenario where HubSpot wouldn't be a good option for any company (capability-wise). When it comes to cost, it can be extremely expensive for small/medium companies. The free/cheaper options are too limited for the small companies, so there aren't a lot of reasons to choose HubSpot when what they'll be receiving is basically nothing.
Manuela Murillo Jaramillo | TrustRadius Reviewer

Quickbase

To this day, I have not found a use case where Quick Base was not a contender. If someone asks for a solution, I find a way to make it work in Quick Base. The true challenge is to ensure documentation is always created for every application. Data Dictionaries are extremely useful for future developers when application ownership is handed off.
Gilbert Spigelman MPM, CSM | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

HubSpot CRM
8.0
Quickbase
Customer data management / contact management
HubSpot CRM
8.7
Quickbase
Workflow management
HubSpot CRM
7.8
Quickbase
Territory management
HubSpot CRM
7.2
Quickbase
Opportunity management
HubSpot CRM
8.1
Quickbase
Integration with email client (e.g., Outlook or Gmail)
HubSpot CRM
8.4
Quickbase
Contract management
HubSpot CRM
7.8
Quickbase
Quote & order management
HubSpot CRM
7.8
Quickbase
Interaction tracking
HubSpot CRM
8.3
Quickbase
Channel / partner relationship management
HubSpot CRM
7.5
Quickbase

Customer Service & Support

HubSpot CRM
7.3
Quickbase
Case management
HubSpot CRM
7.3
Quickbase
Call center management
HubSpot CRM
7.1
Quickbase
Help desk management
HubSpot CRM
7.6
Quickbase

Marketing Automation

HubSpot CRM
8.6
Quickbase
Lead management
HubSpot CRM
8.5
Quickbase
Email marketing
HubSpot CRM
8.6
Quickbase

CRM Project Management

HubSpot CRM
7.6
Quickbase
Task management
HubSpot CRM
8.2
Quickbase
Billing and invoicing management
HubSpot CRM
6.7
Quickbase
Reporting
HubSpot CRM
7.9
Quickbase

CRM Reporting & Analytics

HubSpot CRM
7.8
Quickbase
Forecasting
HubSpot CRM
7.9
Quickbase
Pipeline visualization
HubSpot CRM
8.0
Quickbase
Customizable reports
HubSpot CRM
7.5
Quickbase

Customization

HubSpot CRM
7.7
Quickbase
Custom fields
HubSpot CRM
8.2
Quickbase
Custom objects
HubSpot CRM
7.7
Quickbase
Scripting environment
HubSpot CRM
6.8
Quickbase
API for custom integration
HubSpot CRM
7.9
Quickbase

Security

HubSpot CRM
8.3
Quickbase
Single sign-on capability
HubSpot CRM
8.3
Quickbase
Role-based user permissions
HubSpot CRM
8.3
Quickbase

Social CRM

HubSpot CRM
7.8
Quickbase
Social data
HubSpot CRM
7.7
Quickbase
Social engagement
HubSpot CRM
7.8
Quickbase

Integrations with 3rd-party Software

HubSpot CRM
7.9
Quickbase
Marketing automation
HubSpot CRM
8.2
Quickbase
Compensation management
HubSpot CRM
7.7
Quickbase

Platform

HubSpot CRM
6.7
Quickbase
Mobile access
HubSpot CRM
6.7
Quickbase

Low-Code Development

HubSpot CRM
Quickbase
7.6
Visual Modeling
HubSpot CRM
Quickbase
7.1
Drag-and-drop Interfaces
HubSpot CRM
Quickbase
7.0
Platform Security
HubSpot CRM
Quickbase
8.5
Platform User Management
HubSpot CRM
Quickbase
7.2
Reusability
HubSpot CRM
Quickbase
7.7
Platform Scalability
HubSpot CRM
Quickbase
7.9

Pros

HubSpot CRM

  • Ease of use in the beginning - Not a steep learning curve to start using it.
  • The free version surprisingly includes a lot of features.
  • It can grow with you as your company / client base grows.
  • Has increasingly improved its available integrations with other software.
  • Surprisingly a lot of great features that integrate with Gmail (what our company uses). Other CRM software are more geared towards Outlook.
Fatima Trapaga | TrustRadius Reviewer

Quickbase

  • Create reports on the fly to know what's happening in the company.
  • Build dashboards for users in different roles so they can focus on their specific tasks.
  • Mobile apps let people use Quick Base anywhere they have Internet access.
  • Automatically send notifications based on criteria.
  • Powerful form design.
Anonymous | TrustRadius Reviewer

Cons

HubSpot CRM

  • I wish that contact details could be edited from the main contact page (in more of a spreadsheet style), rather than having to individually click into each contact or preview a contact to change data
  • A/B testing for emails or steps within sequences would be helpful
  • Currently, the details of each step in a sequence can only be viewed if you click "edit", but if would be nice to be able to read the emails that are contained within a sequence without having to go into edit mode.
Anonymous | TrustRadius Reviewer

Quickbase

  • It would be nice to have a more interactive UI in line with the kanban report that was released. Things such as drag and drop records to update data.
  • More flexibility with purchasing options, such as any number of users and less expensive space options.
  • Being able to view multiple levels of cascading children in a single form.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

HubSpot CRM

HubSpot CRM 9.1
Based on 4 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Greg Linnemanstons | TrustRadius Reviewer

Quickbase

Quickbase 1.5
Based on 40 answers
With Salesforce being such a presence in business operations, we've had to "fend off" being asked to replace our QB apps with in-house/out of the box apps from Salesforce. With the cost of Quick Base and having to justify keeping it instead of Salesforce, it's been a challenge we've been fighting.
Stephen Morrell | TrustRadius Reviewer

Usability

HubSpot CRM

HubSpot CRM 8.5
Based on 135 answers
Hubspot CRM is a perfect performing CRM, from the collecting of clients information, the storage of it, and the constant update when required. Besides, there is proper online training, to individuals who want to run the usability of the program. Finally, Hubspot CRM design is intuitive and precise for every device, hence compatible.
Brenda Fassie | TrustRadius Reviewer

Quickbase

Quickbase 8.7
Based on 31 answers
Quick Base has done everything we have asked it to do and then some. Our original goal was to have one system for CRM that encompassed both the sales process and the customer management. We have gone w-a-y beyond that with analytics, project management, system bug logging, and historical effort reporting.
Beth Hilleke | TrustRadius Reviewer

Reliability and Availability

HubSpot CRM

No score
No answers yet
No answers on this topic

Quickbase

Quickbase 8.4
Based on 23 answers
Once we did get Quick Base configured and customized it was reliably available when we needed it. We may have had one or two occasions when the product was inaccessible but those were few. The greatest challenge with its availability was its difficulty with integrating with our systems.
Richard (Ric) Hazel | TrustRadius Reviewer

Performance

HubSpot CRM

No score
No answers yet
No answers on this topic

Quickbase

Quickbase 6.5
Based on 21 answers
Some of our tables that hold over a million records are starting to perform poorly, with some summaries taking over 20 seconds to load. This may be an indication that it is best to archive old data when reaching large volumes like this.
Anonymous | TrustRadius Reviewer

Support Rating

HubSpot CRM

HubSpot CRM 8.3
Based on 18 answers
HubSpot has a very good customer support, one can chat in real time by phone or text, or send an email. I have not had to use their support very much, but when I have they have been very professional and quick to respond to address my needs and concerns.
Anonymous | TrustRadius Reviewer

Quickbase

Quickbase 9.8
Based on 55 answers
The help and documentation are top notch and available 24/7. The community also provides an additional layer of assistance and creativity in problem solving. For bugs and support the QuickBase team themselves are second to none. Immediate response with a case number and personalized support. They do not quit until they've solved your issue - even if your issue is that you're confused about how something works and misinterpreted or couldn't find the documentation. They'll helpfully and knowledgeably walk you through any problem from the syntax of a difficult formula to enterprise level governance and data management issues.
Alex Molochko | TrustRadius Reviewer

In-Person Training

HubSpot CRM

No score
No answers yet
No answers on this topic

Quickbase

Quickbase 9.1
Based on 2 answers
It is very easy to get training from their University portal and still if we don't know their, then we can ask their support too.
Krunal Thakkar | TrustRadius Reviewer

Online Training

HubSpot CRM

No score
No answers yet
No answers on this topic

Quickbase

Quickbase 9.1
Based on 3 answers
Quick Base already is having a separate portal of providing training to customers and it is very easy to use and updates as per the new features added in to the application
Krunal Thakkar | TrustRadius Reviewer

Implementation Rating

HubSpot CRM

HubSpot CRM 9.1
Based on 10 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons | TrustRadius Reviewer

Quickbase

Quickbase 8.5
Based on 37 answers
I was not directly involved with the initial account implementation, only a bystander. For the app I directly implemented for my department only, I wish I had know to create an app diagram first. I don't remember if that was suggested. I think that would be a great help tip tool when a new app is created, to have a page with a check list of what is needed or how to get started. If you are a regular app builder, then you can bypass it or have the ability to turn it off in the app settings.
Anonymous | TrustRadius Reviewer

Alternatives Considered

HubSpot CRM

HubSpot CRM is much more user-friendly and intuitive than Salesforce. The reporting feature is prominently featured vs. having to go to a separate tab. The email integration with Gmail is much easier to be set up by the user vs relying on someone else internally to arrange. Metric tracking for sales management is also readily available and visible to the sales reps on a daily basis.
Matt Stafford | TrustRadius Reviewer

Quickbase

We like Quickbase because it is truly low code and easy to learn. We are able to quickly get new staff up to speed using the Quickbase University. The price is also much more reasonable than other options.
Anonymous | TrustRadius Reviewer

Scalability

HubSpot CRM

No score
No answers yet
No answers on this topic

Quickbase

Quickbase 7.1
Based on 12 answers
It has evolved really well with our company, but there is a hard limit to the table size that has begun to affect us and not let us grow. The table size limit is set at 500 MB and we have had to jump through quite a few hoops to be able to get by.
Jesus Mata | TrustRadius Reviewer

Return on Investment

HubSpot CRM

  • Success with Initial Contact has gone up without question. We immediately get in touch with virtually every client we follow up with.
  • Average Meetings Booked has greatly increased thanks to the Meetings tool. I'm able to book meetings literally in my sleep.
  • Decreased Sales data entries have gone down significantly. Thanks to HubSpot, we simply spend way less time manually inputting things and more time selling.
  • Customer Satisfaction and Online Reviews are certainly way up. Nearly half of our online reviews are all from the last 18 months and I think HubSpot had a role in that positive customer response.
Joey Harman | TrustRadius Reviewer

Quickbase

  • Improved Customer Satisfaction by reducing time to market that too with a product with a great user experience.
  • Huge Cost Saving by FTEs reduction and Improved productivity
  • Added efficiencies
  • The client asking for QuickBase but having a huge user base, due to licensing cost we have to offer another alternative solution.
Amit Chawla | TrustRadius Reviewer

Screenshots

Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot CRM Editions & Modules

Edition
Free Forever$01
  1. Per Month [Unlimited Users]
Additional Pricing Details

Quickbase

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Quickbase Editions & Modules

Edition
TeamStarting at $6001
EnterpriseContact sales team
BusinessStarting at $20003
  1. per month/billed annually
  2. per month/billed annually
Additional Pricing Details
Flexible licensing options across all three plans, per user and usage-based. Any annual account will receive the Basic Enablement Services Package as part of their subscription. In addition to the basic support included with every Quickbase subscription, we offer several advanced support packages available for purchase (Essential Package, Premium Package, and Ultimate Package).

Rating Summary

Likelihood to Recommend

HubSpot CRM
8.5
Quickbase
8.4

Likelihood to Renew

HubSpot CRM
9.1
Quickbase
1.5

Usability

HubSpot CRM
8.5
Quickbase
8.7

Reliability and Availability

HubSpot CRM
Quickbase
8.4

Performance

HubSpot CRM
Quickbase
6.5

Support Rating

HubSpot CRM
8.3
Quickbase
9.8

In-Person Training

HubSpot CRM
Quickbase
9.1

Online Training

HubSpot CRM
Quickbase
9.1

Implementation Rating

HubSpot CRM
9.1
Quickbase
8.5

Scalability

HubSpot CRM
Quickbase
7.1

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