JazzHR vs. Paycor

Since it allows you to tag candidates based on their level of talent or potential utility to the company, it is best used to identify the best prospects in large operations, such as multi-franchise oriented businesses that cover all kinds of sales. It can be used to make periodic assessments of the level of employee growth in certain departments, and based on the results let us know if certain employees would do better working in another type of area, so that the overall work operations are more uniform. JazzHR could excel in departments that use a high level of reporting, as its administrative tools provide high content reports with statistics on the performance of each employee or candidate at different levels.

Incentivized

Paycor is probably pretty good for small businesses, but the larger you grow, the more difficult it is to use. Their analytics tool provides inconsistent data as compared to our payroll journals, probably as a result of the multiple payrolls we have to maintain as a larger organization. The system doesn't properly allow for the use of "contingent" labor as a separate population of non-employees, meaning you have to make up phony social security numbers and other details in order to get them into the system for time card tracking. In our case, Paycor has set up different "payrolls" for each staffing agency that we use, and we have to maintain separate cost centers for them in every part the business where they work. This is resulting in a very cluttered system, and accurate reporting is difficult.

Incentivized

• Customizable fields for the applicant/candidate process.
• Easily tag managers on comments for candidates.
• Send emails to candidates easily through the system.
• Easy to see duplicate candidates and delete or merge their files.
• Can assign stars to candidates and managers can vote on a candidate through the system.
• Can set up Questionnaires to help screen candidates.

Incentivized

• Paycor listens to their customers needs very well and addresses concerns immediately.
• Paycor is continuously looking for Innovative ways to improve their platforms. For example the new tracking system for Paycor Support.
• Paycor communicates and updates customers on upcoming updates often.

Incentivized

• The integration of the other systems such as Payroll, HR systems and operations are not easy to set and not all systems are compatible.
• Should improve compatibility with Microsoft Teams
• Some processes require more steps and become more tedious than in other solutions

Incentivized

• Customer service, especially post-COVID
• There was a recent change to the time off accrual system, which we weren't aware of, and everyone's PTO balances were wiped out overnight.
• The updates don't seem to benefit functionality much, are simply different, not really improved

Incentivized

It worked well for the majority of our needs and is still in use even though I've left the company. The Resumator was an interim solution until we found a system that integrated with all our other internal systems. However, we ended up staying with it because of ease of use

The product is really good overall. The customer service is not the best and the benefits administration is kind of painful. However, the good outweighs the bad. We might get a different benefit admin system that can be integrated into Paycor. My controller doesn't want to switch anything for a [long] time.

Incentivized

It's not a 10 due to the eTemplates. If those were less time-consuming to set up and if some common forms were available to select from already set up, then I would give it a 10.

Incentivized

I think it is pretty straightforward. It is not a bad thing to say that it is similar to a lot of products in a lot of ways. That's not what this question is asking, though. It's about usability, and I feel that it carries on the easy usability that a lot of other products similar to it have.

Incentivized

We have not experienced any availability issues

Incentivized

All processes work quickly

Incentivized

Each person I've spoken to have been helpful, positive and encouraging. Once you begin using JazzHR, they have intervals in which they reach out to you to see how you're doing or if you have any questions. When you're setting up, they review what you've done and offer praise as well as suggestions on how to make it work better for you. They offer webinars and online training videos to walk you through every process.

Incentivized

I'd give a zero if that were an option. I currently have multiple requests for support that have not been answered in over a week. I have called their support phone line and usually hung up after waiting for 45 minutes for someone to answer. It is unlikely to get a quick response, EVER, even to urgent problems that effect taxes and benefit submission.

The training was easy to understand, and the Paycor tutorials are a great, easy reference.

Incentivized

A solutions consultant walked me through each step. It was easy. As I progressed in setting things up, their support contacted me to set a time to walk through any possible issues and make suggestions on a better way to set it up. At any time, if I had a question, they were available and there are also training documents and videos available.

Incentivized

Implementation of any new software is going to be challenging, especially if you are maintaining an existing program concurrently. When it is time for dual-processing (both old and new software) prior to going live, be prepared to be stressed. But trust the process and it will be over soon.

Incentivized

Both Greenhouse and Lever at least seemed to have great products and great teams; they simply weren't worth 2-5X the cost for us. Now, let's be clear - a platform that helps you hire the best people is a certainly worth 2-5X (or perhaps 10X) the cost. However, for most small and medium businesses, the three platforms are very similar. Once you have ~100s of different positions or ~100,000 applicants, then a more advanced ATS could be worth the cost. For us, Jazz is excellent. We have about 8 types of roles and 250 employees, and we see the Jazz system working very well for us even as we grow to 1,000+ employees.

Paycor definitely has a leg up on Paychex Flex. This is the system we went from to Paycor and it is much more basic with not as much opportunity for bundling data together and tracking information. Paychex did provide a dedicated customer service rep, which was very helpful, and I do miss that with Paycor. Paylocity is a company I've also used for over 7 years it does have some really good features. I feel Paylocity is more user-friendly but Paycor has more in-depth options and software features that are very helpful.

Incentivized

We haven't needed to scale

Incentivized

• This cuts down immensely on staff time needed in the total recruiting process. Has probably saved at least 1/2 person.
• Trees are being saved since we don't have to print as much! :)
• Consistency is so important in the HR field. Jazz HR makes this easy.

Incentivized

• Cut processing payroll by 10+ hours each time!
• Electronic onboarding cut down on paper costs and having to scan or keep in paper files.
• Reporting and analytics are simple and easy to work with, allowing for easy audits and tracking.
• 401k Integration eliminates errors and saves us from costly mistakes.
• State and Federal taxes are being taken out correctly and sent timely.
• On Demand/ Advanced pay is right within the Paycor app, so employees can get advanced pay with just a few clicks. And it automatically deducts from their next paycheck without any manual work from HR.

Incentivized