What users are saying about
64 Ratings
8 Ratings
64 Ratings
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Score 8.6 out of 100
8 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Laserfiche

Laserfiche is perfect for businesses that need a place to appropriately store their documents digitally and want an environment to grow from. Adding Laserfiche Forms helps grow a business' ability to process their work and reach their customers easier. Laserfiche could be used for all sizes of businesses but may not be as worth it for very small businesses.
Angela Jordan | TrustRadius Reviewer

ProntoForms

ProntoForms is well suited when it is important to quickly collect data in real-time. It does this excellently and helps to simplify the whole process of capturing data.
Frank William | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

Laserfiche
8.8
ProntoForms
Content capture & imaging
Laserfiche
9.3
ProntoForms
File sync, storage & archiving
Laserfiche
9.4
ProntoForms
Document management
Laserfiche
9.5
ProntoForms
Records management
Laserfiche
9.4
ProntoForms
Content search & retrieval
Laserfiche
8.8
ProntoForms
Enterprise content collaboration
Laserfiche
8.2
ProntoForms
Content publishing & creation
Laserfiche
8.5
ProntoForms
Security, risk management & information governance
Laserfiche
9.1
ProntoForms
Contract lifecycle management
Laserfiche
8.1
ProntoForms
Automated workflows
Laserfiche
9.1
ProntoForms
Mobile support
Laserfiche
8.2
ProntoForms
Integration
Laserfiche
8.2
ProntoForms

Pros

Laserfiche

  • Electronic content management- it provides backup, versioning, access controls, retention policies, powerful search, metadata, and routing. It provides several facilities for importing scanning documents including OCR.
  • Business Process Automation via workflow. Built on Microsoft WWF technology, Laserfiche provides a developer studio (designer) for rapid, visual development. It contains dozens of pre-built objects to accomplish numerous tasks, including document routing, rules, and web API integrations.
  • Electronic Forms- an easy to use interface for creating input forms which can be routed, saved to the repository, and integrated into a workflow.
  • Robotic Process Automation- Laserfiche has put an emphasis on developing their RPA solution to be a serious player in this space. Their RPA bots can be easily integrated into business process automation (BPAs).
Anonymous | TrustRadius Reviewer

ProntoForms

  • Out of the box integrations.
  • Simple user interface (not much coding experience needed).
  • Enablement of OCR scanning, telemetry and camera data.
Anonymous | TrustRadius Reviewer

Cons

Laserfiche

  • Quick Fields, the tool for automatically importing and processing scans by Zone OCR, is primitive and out of date. The user interface is terrible, and the program can behave in unexpected ways. The OCR module from Nuance has a high error rate.
  • Security and access rights are finely grained, and quite powerful, but there isn't a way to get a report of access rights and where they've been set. If a document repository is very large, and was not properly planned out and documented, untangling user rights issues can be a real mess.
  • Most of the modules are intuitive and easy to use. This is a double-edged sword. Forms and workflows are quick and easy to create, but it's possible for a non-programmer to create a workflow or forms process with hundreds of copy-pastes of the same activities where someone with some practical programming experience will create a loop of a dozen activities.
Glen Murie | TrustRadius Reviewer

ProntoForms

  • Customer facing forms so that the user does not need a subscription to fill it out. As of now, I have no ability to send a customer a form to fill out, so we have to use other methods to do so.
  • Tools that give account owner ability to create custom outputs. Being that I have design and development experience and would be more than capable to design and launch my own custom outputs, I do not have the access to do so.
Glenn Wanamaker | TrustRadius Reviewer

Likelihood to Renew

Laserfiche

Laserfiche 8.6
Based on 16 answers
We plan on renewing Laserfiche for the coming year but also have been considering a scanning and document management solution that can be purchased from our new accounting system company, we are implementing the accounting system this year. It will be a couple years before we make a decision to stay with Laserfiche or change.
Judy Nie | TrustRadius Reviewer

ProntoForms

No score
No answers yet
No answers on this topic

Usability

Laserfiche

Laserfiche 10.0
Based on 6 answers
It has an intuitive design that feels very natural to any user that has ever used Outlook or Windows Explorer. There are multiple ways to perform every action in order to help users with various software experiences find the shortcuts and actions they seek quickly and effectively.
Ramsey Oklah | TrustRadius Reviewer

ProntoForms

ProntoForms 9.3
Based on 3 answers
ProntoForms is user friendly and very intuitive. It doesn't take much time to learn how to use it. Customization is also a breeze.
Frank William | TrustRadius Reviewer

Reliability and Availability

Laserfiche

Laserfiche 10.0
Based on 2 answers
I am very satisfied with Laserfiche. I have found that certain larger jobs may are slow. This may also be related to our infrastructure environment. We have been able to tune Laserfiche to increase performance on larger jobs.
Tim Nolan | TrustRadius Reviewer

ProntoForms

No score
No answers yet
No answers on this topic

Performance

Laserfiche

Laserfiche 9.0
Based on 1 answer
Performance, of course, is largely dependent on the underlying environment. Laserfiche does its part with multi-threading, taking advantage of multi-core servers on scanning, workflows, and bots. A SQL-Server back-end is suitable for small to medium-sized company, but may not scale to large, where Oracle would be the better choice. Workflows can be poorly written and perform recursive work slowing down the system. It's better to run batch type workflows at night when possible.
Anonymous | TrustRadius Reviewer

ProntoForms

No score
No answers yet
No answers on this topic

Support Rating

Laserfiche

Laserfiche 9.4
Based on 9 answers
I have never had to wait for help from Laserfiche. If I cannot find the answer online, I can easily send an email to a customer support representative. I have always been helped the same day and my questions have always been resolved. The Empower conference is always a great learning opportunity and the online resources and webinars are top-notch.
Alexa Siebert | TrustRadius Reviewer

ProntoForms

ProntoForms 9.4
Based on 5 answers
The customer support for pronto forms was great for me in the only instance that I have had to use it. I called the phone number for ProntoForms customer support, they were quick with the correct answer for me and very reassuring.
Anonymous | TrustRadius Reviewer

Online Training

Laserfiche

Laserfiche 10.0
Based on 1 answer
Easily accessible 24/7 so am able to complete courseware whenever time allows: Commute to work; waiting for friends or family; at night while relaxing [with a delicious glass of wine!]; whenever and wherever time and circumstances permit.Courseware is well written and presented in an easy to follow and understand format.
Sheree Montgomery | TrustRadius Reviewer

ProntoForms

No score
No answers yet
No answers on this topic

Alternatives Considered

Laserfiche

Laserfiche is the leader in the ECM industry, and I believe will stand toe to toe with any competitor on the market. Not only is it on of the most advanced systems for an enterprise wide solution, but the cost is also very competitive. I also do not believe there is any competitor with an integrated forms module.
Mark Ellickson | TrustRadius Reviewer

ProntoForms

We looked for versatility of product and cost effectiveness when trying to choose vendors. Even though the product can be set up by the user or administrator, the more complex parts of the form required help to be done right. Vendors needed to be able to offer their services to get this done in a timely fashion. ProntoForms hit all the marks. We looked at other vendors and they just couldn't replicate or form closely enough.
Terrance J. Ranney | TrustRadius Reviewer

Return on Investment

Laserfiche

  • Better customer service- if it's in laserfiche you can reproduce a document immediately.
  • Better use of office space as my old fashioned file cabinets that used to take up wall space have decreased in size as I use my Laserfiche filing system instead. Only when necessary is a 'hard copy' kept in a file cabinet such as legal documents, original certificates, permits, etc.
  • Employee empowerment- staff can research a particular subject by reviewing the files in laserfiche. Reading/skimming several pages is easier and you don't clutter your desk with old, dusty manila folders!
Sheila Cruz | TrustRadius Reviewer

ProntoForms

  • Return on Investment is immediate and possible from the first submission.
  • Saved us hours when it came to implementing forms on websites
Medline Masson | TrustRadius Reviewer

Screenshots

Pricing Details

Laserfiche

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Laserfiche Editions & Modules

Additional Pricing Details
To learn more about pricing, please visit https://www.laserfiche.com/pricing to get in touch with a Laserfiche professional.

ProntoForms

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

ProntoForms Editions & Modules

Edition
Essentials$151
Advanced$451
EnterpriseContact Us2
  1. Monthly per user
  2. Volume discounts available
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Laserfiche
8.6
ProntoForms
8.8

Likelihood to Renew

Laserfiche
8.6
ProntoForms

Usability

Laserfiche
10.0
ProntoForms
9.3

Reliability and Availability

Laserfiche
10.0
ProntoForms

Performance

Laserfiche
9.0
ProntoForms

Support Rating

Laserfiche
9.4
ProntoForms
9.4

Online Training

Laserfiche
10.0
ProntoForms

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