Likelihood to Recommend LogMeIn Pro is very well suited for small-to-medium sized organisations. The pricing is affordable and the implementation is easier. There are some concerns related to data privacy and security, hence I would not advise this to be used when your session handles PHI and PII kind of data, just to be compliant.
Read full review VMware is well suited to a business where there will be many remote users needing to connect to the companies desktop. The installation on a remote computer is simple and is easy to use remotely but can be complicated to set up on the back end on the office system. It may not be worth the effort for a company that has few people who need remote access.
Read full review Pros Ease of connection. You can use their web login and connection through there. You can also install the client app and connect via it. Easy and fast. Remote Control is fantastic. It scales the screens great. There is no lag in the screen refreshes. Remote printing is good. You can be working on your PC at the office via LogMeIn and print to your local PC at your current location with ease. Read full review It provides a robust, secure, rich desktop environment that is able to access all internal network resources. Addresses security and compliance concerns as all data resides within the internal network. All data accessed stays within the internal network and does not need to traverse a VPN to the local desktop where it may be cached, etc. The connection is thin client that does not require large amount of bandwidth. Client application is available for all common devices and O/S’s. No need to install, configure and maintain applications on local desktop. Read full review Cons Slow customer service - we know more about their product than whoever we talk to whenever we call in It does not always keep the settings during session unless we disconnect and reconnect with the new settings. Troubleshooting using LogMeIn is minimal. It either works or doesn't, there is not a backup/alternative method for connectivity. Read full review Move away from Adobe Flash version in UI, currently on the path but they need to hurry up Speed up the boot process of the environment when servers need maintenance Provide clear steps on what should be upgrade path in terms of components, the order price! A bit too much Read full review Likelihood to Renew It works great
Read full review We are committed to VMware Horizon and we plan to stick with it for the future unless something drastically changes.
Read full review Usability Only giving a 9 rather than 10 due to the occasional issue after LogMeIn runs updates, and sometimes I have to walk end-user (on Macs) through "allowing" access to services - have not encountered that on PCs
Read full review VMware Horizon is very easy to use. It is very easy and quick to log in remotely. It is very easy to install remotely. It is usable easily on many different operating systems. It is easy to set up which tools are available to each remote user so that each user has just what they need to perform their work without any extra tools cluttering up their space or bogging down the system.
Read full review Reliability and Availability Always there as long as there is an internet connection
Read full review Performance It loads quickly,
Read full review Performance is excellent of you provide the needed hardware to support the sessions/connections. Pages load very quickly at the client end as the thin client application does a very good job and requires very little bandwidth. All applications function well, as they are running on a session on an internal server that is accessing data directly on the network
Read full review Support Rating My calls and e-mails to tech support have been few and far between, but those rare interactions were always pleasant and handled professionally. Most support can be accessed electronically, but when the need arises to actually speak to a human being, LogMeIn's customer service reps are clearly well-trained and knowledgeable. Another plus: there isn't the language barrier that I've experienced with other technology companies' support centers.
Read full review It is surely way better than Citrix, but it could improve a bit. Usually, they send us the solution without saying what was the root cause so we can avoid breaking something in the future. Besides that, VMWare support answers in an OK time-frame and even speaks our language (Portuguese).
Read full review Implementation Rating Be aware if you have dual monitors on the host, you can only view one at a time on remote, but it is easy to toggle back and forth
Read full review Alternatives Considered ConnectWise is a much easier program to use. The end-user either types in a code or you send an email with a link to the session. A small applet is installed on their computer so you can connect. And this applet is removed when the session is over. Constant remote access capabilities are about the same since both programs allow you to install a program that runs as a service on the client system. This gives you access to that system at any time.
Read full review Although I really prefer Microsoft Remote Desktop for accessing Windows servers (from Windows machines especially), and this can be done from off-site with a VPN, this entails much more effort, namely getting everyone's Active Directory in the correct group to have access. VMWare Horizon is a much simpler solution in terms of granting access.
Chrome Remote Desktop and
TeamViewer are really not viable solutions for remotely accessing servers in business settings, although they work alright for home servers and such, especially from off-site.
Read full review Scalability The view is a little blurry. The resolution could be better
Read full review Return on Investment Save time Improve customer satisfaction as we can involve the entire team any time and from any place to solve clients' problems It effects clients' satisfaction negatively if the internet is not strong enough, as we can't connect to solve their problems Read full review Saved money on PC purchases. Save a lot of man hours by not having to image new PCs. We just create one Template VM and clone the others from that. Bit of a learning curve to get the deployment right for the environment. Ability to make sure VMs always turn back on once they are shutdown. This speeds up load times for users. Less management for our PCs. If one gets a virus or something corrupts we just refresh it and within 5 minutes the user is back to work. Read full review ScreenShots