What users are saying about
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Top Rated
228 Ratings
18 Ratings

LogMeIn Rescue

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Top Rated
228 Ratings
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Score 8.2 out of 100
18 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

LogMeIn Rescue

It's well suited for any IT Support organization. Tech support to repair computers. Support role for driver issues such as a printer, scanner, and other hardware. Helping to maintain corporate end-users. Maintaining a sales force that is on the road and not easily accessible. We use it to make firmware updates to copiers, set up drivers for printing, configuring email, and scan-to-folder.
Chip Berg | TrustRadius Reviewer

Zoho Assist

The main scenario used with this software is call resolution through remote listening. More than 95% of calls are resolved without leaving office. Others are required to go to the site to settle in person. Zoho Assist delivers on its promise and its remote access features are great and work very well. I always recommend it to friends of other companies who need such a solution
Camila Yamamoto | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

LogMeIn Rescue
8.1
Zoho Assist
8.8
Screen sharing
LogMeIn Rescue
9.5
Zoho Assist
9.3
File transfer
LogMeIn Rescue
8.6
Zoho Assist
8.2
Instant message
LogMeIn Rescue
8.1
Zoho Assist
9.2
Secure remote access with Smart Card authentication
LogMeIn Rescue
7.2
Zoho Assist
9.9
Access to sleeping/powered-off computers
LogMeIn Rescue
7.2
Zoho Assist
10.0
Over-the-Internet remote session
LogMeIn Rescue
8.9
Zoho Assist
9.2
Initiate remote control from mobile
LogMeIn Rescue
7.5
Zoho Assist
9.9
Remote management of servers & workstations
LogMeIn Rescue
8.4
Zoho Assist
9.9
Remote Active Directory® management
LogMeIn Rescue
7.4
Zoho Assist
9.9
Centralized management dashboard
LogMeIn Rescue
7.7
Zoho Assist
6.0
Session record
LogMeIn Rescue
8.5
Zoho Assist
10.0
Annotations
LogMeIn Rescue
8.1
Zoho Assist
6.0
Monitoring and Alerts
LogMeIn Rescue
7.6
Zoho Assist
6.4
Multi-platform remote control
LogMeIn Rescue
8.6
Zoho Assist
10.0

Pros

LogMeIn Rescue

  • There is virtually no lag when using LogMeIn on a client's workstation.
  • The "start as a service" feature is very helpful for using it while UAC is enabled.
  • It typically requires fewer permissions to run on client workstations than other software.
Amber Lesperance | TrustRadius Reviewer

Zoho Assist

  • Supports varied platforms and devices
  • Pricing for services
  • Plans offer additional features and users as you grow
Lark Ismail | TrustRadius Reviewer

Cons

LogMeIn Rescue

  • Customer Prompting is way too complex. Requires too much of the average user to initiate a clean session.
  • Buggy issue for High DPI desktop settings and / or weir resolution settings
  • Sometimes chat windows becomes unusable and this also kills the ability to enter notes - need a way to edit notes after a session has ended.
Eric and Candace Strickler | TrustRadius Reviewer

Zoho Assist

  • More functionality to adjust screenshare settings if client has multiple monitors.
  • Making it a no-download for the client.
  • Able to easily record sessions and document it back to Zoho CRM (integrations).
Khashi Rahmani | TrustRadius Reviewer

Likelihood to Renew

LogMeIn Rescue

LogMeIn Rescue 8.2
Based on 14 answers
This is a solid product with the idea of getting a technician the data and interface in order to resolve issues for all types of computer support needs and levels via simple tools in a consistent manner. Would recommend this product to anyone looking to provide solutions to Help Desk access concerns and much more
Jason Segale | TrustRadius Reviewer

Zoho Assist

No score
No answers yet
No answers on this topic

Usability

LogMeIn Rescue

LogMeIn Rescue 8.7
Based on 15 answers
LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.
Matt Van Winkle | TrustRadius Reviewer

Zoho Assist

No score
No answers yet
No answers on this topic

Support

LogMeIn Rescue

LogMeIn Rescue 7.8
Based on 27 answers
I have had any easy time calling in to receive help, and every one of their employees are very receptive to the customer's needs. I wouldn't want to speak to any other customer support desk in regards to their remote software, they rock and do an awesome job! I'm so glad to be on the same team as them and provide customers with the LogMeIn experience!
Kellie Myers | TrustRadius Reviewer

Zoho Assist

Zoho Assist 10.0
Based on 2 answers
As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it
Camila Yamamoto | TrustRadius Reviewer

Alternatives Considered

LogMeIn Rescue

The only previous product we used before LogMeIn Rescue for this type of support situation, we would use Remote Desktop through Windows. This option is severely limited and didn't allow us to support remote users or those with different operating systems. LogMeIn Rescue auto configures the setup and makes connections quick and easy
Andrew Seavey | TrustRadius Reviewer

Zoho Assist

Regarding the issue of costs, I think that Zoho Assist is much more accessible and that is a benefit for both me and the customers who request remote assistance
Alexis Correa | TrustRadius Reviewer

Return on Investment

LogMeIn Rescue

  • It allows greater end-user productivity as issues can be addressed while users are away from the work site.
  • It provides desktop support technicians greater flexibility in addressing multiple user requests for assistance.
  • It gives management a snapshot of how technicians are providing service (through monitoring features).
Jonathan Ayers | TrustRadius Reviewer

Zoho Assist

  • We have seen a lot more of our clients responding to our marketing campaign emails.
  • There has been an increase in ROI.
Anonymous | TrustRadius Reviewer

Pricing Details

LogMeIn Rescue

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zoho Assist

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

LogMeIn Rescue
8.4
Zoho Assist
9.5

Likelihood to Renew

LogMeIn Rescue
8.2
Zoho Assist

Usability

LogMeIn Rescue
8.7
Zoho Assist

Reliability and Availability

LogMeIn Rescue
9.1
Zoho Assist

Performance

LogMeIn Rescue
9.1
Zoho Assist

Support

LogMeIn Rescue
7.8
Zoho Assist
10.0

Implementation

LogMeIn Rescue
6.4
Zoho Assist

Scalability

LogMeIn Rescue
9.1
Zoho Assist

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