What users are saying about
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Top Rated
245 Ratings
29 Ratings

LogMeIn Rescue

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Top Rated
245 Ratings
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Score 8.4 out of 100
29 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

LogMeIn Rescue

It's well suited for any IT Support organization. Tech support to repair computers. Support role for driver issues such as a printer, scanner, and other hardware. Helping to maintain corporate end-users. Maintaining a sales force that is on the road and not easily accessible. We use it to make firmware updates to copiers, set up drivers for printing, configuring email, and scan-to-folder.
Chip Berg | TrustRadius Reviewer

Zoho Assist

If you troubleshoot remote machines, this is an excellent alternative software to Rescue Me, Log Me In, Join Me, or Team Viewer. There is nothing those softwares offer that Zoho Assist does not offer, or at least the Zoho suite of products does not offer. I highly recommend Zoho Assist and we will not go without it.
Logan Baker | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

LogMeIn Rescue
8.6
Zoho Assist
8.1
Screen sharing
LogMeIn Rescue
9.7
Zoho Assist
8.9
File transfer
LogMeIn Rescue
8.7
Zoho Assist
7.4
Instant message
LogMeIn Rescue
8.4
Zoho Assist
7.9
Secure remote access with Smart Card authentication
LogMeIn Rescue
8.7
Zoho Assist
10.0
Access to sleeping/powered-off computers
LogMeIn Rescue
8.4
Zoho Assist
7.7
Over-the-Internet remote session
LogMeIn Rescue
9.1
Zoho Assist
8.7
Initiate remote control from mobile
LogMeIn Rescue
7.7
Zoho Assist
10.0
Remote management of servers & workstations
LogMeIn Rescue
9.1
Zoho Assist
8.3
Remote Active Directory® management
LogMeIn Rescue
8.6
Zoho Assist
6.3
Centralized management dashboard
LogMeIn Rescue
8.0
Zoho Assist
7.0
Session record
LogMeIn Rescue
8.9
Zoho Assist
10.0
Annotations
LogMeIn Rescue
8.6
Zoho Assist
5.4
Monitoring and Alerts
LogMeIn Rescue
7.1
Zoho Assist
5.9
Multi-platform remote control
LogMeIn Rescue
8.9
Zoho Assist
10.0

Pros

LogMeIn Rescue

  • There is virtually no lag when using LogMeIn on a client's workstation.
  • The "start as a service" feature is very helpful for using it while UAC is enabled.
  • It typically requires fewer permissions to run on client workstations than other software.
Amber Lesperance | TrustRadius Reviewer

Zoho Assist

  • Remote assistance
  • Remotely view a mobile device for guided assistance
  • Unattended access. This one is a very powerful feature.
  • Invitation link for start a session make it more easy to start.
Alexis Correa | TrustRadius Reviewer

Cons

LogMeIn Rescue

  • Customer Prompting is way too complex. Requires too much of the average user to initiate a clean session.
  • Buggy issue for High DPI desktop settings and / or weir resolution settings
  • Sometimes chat windows becomes unusable and this also kills the ability to enter notes - need a way to edit notes after a session has ended.
Eric and Candace Strickler | TrustRadius Reviewer

Zoho Assist

  • Wake on LAN is very unreliable.
  • Zoho Assist service will stop workstations automatically sleeping (unless overridden) - this was done deliberately by their development team as they aware (and unable to fix) their issues with WOL.
  • Support is terrible - very quick response initially - but it can take weeks to get any actual support or solution. I currently have outstanding tickets over 2 months old with no response.
  • File transfer clunky, slow and inconsistent.
  • Clients often show offline when actually available and online.
  • Copy/paste inconsistent (clipboard).
  • Initially slow to connect to clients.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

LogMeIn Rescue

LogMeIn Rescue 9.0
Based on 15 answers
This is a solid product with the idea of getting a technician the data and interface in order to resolve issues for all types of computer support needs and levels via simple tools in a consistent manner. Would recommend this product to anyone looking to provide solutions to Help Desk access concerns and much more
Jason Segale | TrustRadius Reviewer

Zoho Assist

No score
No answers yet
No answers on this topic

Usability

LogMeIn Rescue

LogMeIn Rescue 8.5
Based on 16 answers
LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.
Matt Van Winkle | TrustRadius Reviewer

Zoho Assist

Zoho Assist 9.0
Based on 2 answers
Zoho Assist has served our main purpose as we needed additional remote software assistance when our company had to shut down during COVID-19 in March 2020. I have tested all main major name brands available and Zoho Assist has the easiest web interface and overall is easy to use. Its connection is very fast and stable; the quality is great.
Anonymous | TrustRadius Reviewer

Support Rating

LogMeIn Rescue

LogMeIn Rescue 7.7
Based on 36 answers
It is a good program overall. It has some features (such as the many prompts) that can be confusing to customers. But it allows us to do our job in an efficient manner and our company would not use another program.
Dianna Farrell | TrustRadius Reviewer

Zoho Assist

Zoho Assist 8.1
Based on 5 answers
As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it
Camila Yamamoto | TrustRadius Reviewer

Alternatives Considered

LogMeIn Rescue

The only previous product we used before LogMeIn Rescue for this type of support situation, we would use Remote Desktop through Windows. This option is severely limited and didn't allow us to support remote users or those with different operating systems. LogMeIn Rescue auto configures the setup and makes connections quick and easy
Andrew Seavey | TrustRadius Reviewer

Zoho Assist

Zoho Assist is often compared to screen sharing programs for meetings but its value is in the remote control and technical support functions. LogMeIn offers a similar function but at many times the monthly cost. They also charge extra monthly to use the software on mobile. Zoho allows you to use the program on all devices they support in their professional plan, which is a fraction of the cost. We are talking about a nearly $100 difference. They even offer a free plan for those starting out.
Lark Ismail | TrustRadius Reviewer

Return on Investment

LogMeIn Rescue

  • Without travel costs, I was able to recoup my investment in less than 3 months.
  • I am able to provide faster support to my customers without scheduling an onsite visit.
  • I only wish it would allow me to install hardware. That is the only thing I have to go onsite for anymore.
David Rowley | TrustRadius Reviewer

Zoho Assist

  • Postive ROI by replacing a previous remote assist software that was more expensive.
  • Solving client issues within minutes vs. verbal talk-throughs asking for client to do tasks.
  • Cost-friendly for small businesses as it's subscription based.
Khashi Rahmani | TrustRadius Reviewer

Screenshots

Pricing Details

LogMeIn Rescue

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LogMeIn Rescue Editions & Modules

Additional Pricing Details

Zoho Assist

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Zoho Assist Editions & Modules

Edition
Remote Support - Standard$81
Remote Support - Professional$131
Remote Support - Enterprise$211
Unattended Access - Standard$82
Unattended Access - Professional$132
  1. per technician/per month
  2. 25 unattended computers/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

LogMeIn Rescue
8.4
Zoho Assist
7.7

Likelihood to Renew

LogMeIn Rescue
9.0
Zoho Assist

Usability

LogMeIn Rescue
8.5
Zoho Assist
9.0

Reliability and Availability

LogMeIn Rescue
9.1
Zoho Assist

Performance

LogMeIn Rescue
9.1
Zoho Assist

Support Rating

LogMeIn Rescue
7.7
Zoho Assist
8.1

Implementation Rating

LogMeIn Rescue
6.4
Zoho Assist

Scalability

LogMeIn Rescue
9.1
Zoho Assist

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