What users are saying about
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Top Rated
1867 Ratings
18 Ratings

Mailchimp

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Top Rated
1867 Ratings
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Score 8.2 out of 100
18 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Mailchimp

Mailchimp is well suited to a situation where you have a stable or known set of recipients to whom you will be sending email updates on a regular basis. Mailchimp is well suited to situations where a lot of information needs to be sent to a lot of different people and organizations at specified times in the future.Mailchimp is not appropriate for one-to-one communication - the higher the scale of interactions from 1 to many the better the software performs.
Alfred Brock | TrustRadius Reviewer

QuestionPro

QuestionPro is great for forced-choice and Likert-scale data, and it easily turns raw data into readable statistics. The simple interface lacks attractiveness but is easy to learn and use, even for members outside the digital age. QuestionPro is less effective for qualitative data and short answer responses in large quantities. Reporting and analytic features leave this information in the bulky design, clogging the report and preventing cohesive presentation of the data.
Alicia Meyer | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Mailchimp
8.1
QuestionPro
WYSIWYG email editor
Mailchimp
8.5
QuestionPro
Dynamic content
Mailchimp
7.8
QuestionPro
Ability to test dynamic content
Mailchimp
7.9
QuestionPro
Landing pages
Mailchimp
7.6
QuestionPro
A/B testing
Mailchimp
7.8
QuestionPro
Mobile optimization
Mailchimp
8.6
QuestionPro
Email deliverability reporting
Mailchimp
8.8
QuestionPro
List management
Mailchimp
8.3
QuestionPro
Triggered drip sequences
Mailchimp
7.7
QuestionPro

Lead Management

Mailchimp
9.2
QuestionPro
Lead nurturing
Mailchimp
6.9
QuestionPro
Lead scoring and grading
Mailchimp
10.0
QuestionPro
Data quality management
Mailchimp
10.0
QuestionPro
Automated sales alerts and tasks
Mailchimp
10.0
QuestionPro

Campaign Management

Mailchimp
10.0
QuestionPro
Calendaring
Mailchimp
10.0
QuestionPro
Event/webinar marketing
Mailchimp
10.0
QuestionPro

Social Media Marketing

Mailchimp
10.0
QuestionPro
Social sharing and campaigns
Mailchimp
10.0
QuestionPro
Social profile integration
Mailchimp
10.0
QuestionPro

Reporting & Analytics

Mailchimp
7.8
QuestionPro
Dashboards
Mailchimp
7.7
QuestionPro
Standard reports
Mailchimp
8.2
QuestionPro
Custom reports
Mailchimp
7.4
QuestionPro

Platform & Infrastructure

Mailchimp
8.5
QuestionPro
API
Mailchimp
9.0
QuestionPro
Role-based workflow & approvals
Mailchimp
10.0
QuestionPro
Customizability
Mailchimp
6.4
QuestionPro
Integration with Salesforce.com
Mailchimp
8.5
QuestionPro
Integration with Microsoft Dynamics CRM
Mailchimp
8.5
QuestionPro
Integration with SugarCRM
Mailchimp
8.5
QuestionPro

Survey Format & Appearance

Mailchimp
QuestionPro
6.5
Survey templates
Mailchimp
QuestionPro
9.3
Themes
Mailchimp
QuestionPro
5.1
Custom logo/branding
Mailchimp
QuestionPro
5.1

Survey Content

Mailchimp
QuestionPro
8.4
Changes to live survey
Mailchimp
QuestionPro
7.9
Question design help
Mailchimp
QuestionPro
8.6
Multiple question types
Mailchimp
QuestionPro
8.6

Survey Logic

Mailchimp
QuestionPro
8.6
Survey logic flexibility
Mailchimp
QuestionPro
8.6

Survey Reporting & Analytics

Mailchimp
QuestionPro
7.2
Response tracking
Mailchimp
QuestionPro
9.3
Data export
Mailchimp
QuestionPro
7.2
Standard reports
Mailchimp
QuestionPro
7.9
Custom reports
Mailchimp
QuestionPro
4.5
Analytics
Mailchimp
QuestionPro
7.3

Survey Administration & Security

Mailchimp
QuestionPro
6.2
Access controls
Mailchimp
QuestionPro
5.8
Compliance
Mailchimp
QuestionPro
6.5

Survey Distribution

Mailchimp
QuestionPro
6.6
Vendor-offered crowdsourcing
Mailchimp
QuestionPro
6.5
Respondent restrictions
Mailchimp
QuestionPro
6.6

Pros

Mailchimp

  • Easy to use and updates to application have been very customer focused.
  • Love the amount of services you receive from them at absolutely no cost to you. You can add up to 2,000 subscribers for free.
  • Compatibility with our CRM and Hubspot which enables us to target our email marketing efforts.
  • Great customer service. Any time issues arose or questions needed to be addressed, their customer service team was very responsive and helpful.
  • Outstanding email analytics which allows us to measure many metrics for our email marketing campaign.
Ron Rothstain | TrustRadius Reviewer

QuestionPro

  • Before choosing QuestionPro, we evaluated it and Qualtrics, SurveyGizmo, and SurveyMonkey. A committee tested each of 141 key features on all four products. QuestionPro did well in the comparison and we have ended up using even more features that we tested. The summary of that work can be found here: https://oit.utk.edu/research/documentation/qualtrics-to-questionpro/.
  • The way it handles anonymous surveys is particularly good. With most products, you have to remember to check the "anonymous" box to prevent it from saving email addresses or other identifiable data. But if you forget to do so, you can't tell by taking the survey. Question pro uses "Respondent Anonymity Assurance" that must be turned on by the company (a quick request from the chat window will suffice) and then it can never be turned off. This activates a link that appears on the bottom left-hand of each survey page. Clicking it takes the survey participant to a company page which assures them that the anonymous feature is indeed turned on.
  • It has a very nice combination of great power and ease of use.
  • The support we have received from the company has been excellent. Our team has worked with around 30 research software vendors for over 35 years and this company stands out as being extremely responsive to our needs. We told them we needed a migration tool to help us move from Qualtrics to QuestionPro and they created one in just a few weeks. They've added or improved a number of other features for us, at no charge.
Robert Muenchen | TrustRadius Reviewer

Cons

Mailchimp

  • Phone support. While the chat function is extremely effective, it can be helpful with certain questions to speak with someone over the phone.
  • I'd like the ability to unsubscribe someone to all campaigns. Currently, if someone unsubscribes to a campaign, they will never receive that exact campaign again. But if their email address is on multiple lists or gets added on another list by someone who is unaware that they unsubscribed, that person will receive another email. Many recipients have been angered by this, telling me that the unsubscribed - which they did - but I have to explain that the process is not universal, and sometimes we forget to include the "exclude" list.
  • The payment structure goes by the number of email addresses that are stored on Mailchimp, so to stay below a certain billing threshold, I have to periodically delete lists of stored email addresses. This gets to be cumbersome because I regularly need to delete and re-upload many of the same lists of people.
Jason Carlage | TrustRadius Reviewer

QuestionPro

  • Doesn't allow for the level of customization required for a lot of projects
  • Can be a little too simple, not complex enough
  • Can tend to be a little buggy at times -- new features need to be more thoroughly vetted
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Mailchimp

Mailchimp 9.4
Based on 49 answers
Love the product! Easy to use -create fabulous e-mails for our clients which met their needs! Enjoyed using the tools and creating a report for the sales and marketing teams that we work for which helped sharpen their focus and increase their revenue!
Valie Robbins | TrustRadius Reviewer

QuestionPro

QuestionPro 7.6
Based on 6 answers
We are currently reviewing the cost of the license as we are interested in extending the license for the campus, questionpro is not an "inexpensive" option for a publicly funded non-profit Institute.
Anonymous | TrustRadius Reviewer

Usability

Mailchimp

Mailchimp 8.5
Based on 138 answers
The interface is really easy to use. The email editor works great and helps smooth out the issues you have when creating emails for the many different email clients out there. It's also easy to schedule and deploy emails within the platform. Email reporting is also great.
Mike Muller | TrustRadius Reviewer

QuestionPro

QuestionPro 8.6
Based on 2 answers
For the countless surveys I have created over the last four years, I never had a major problem.
John Baumgardner | TrustRadius Reviewer

Reliability and Availability

Mailchimp

Mailchimp 10.0
Based on 8 answers
I have, in the 4+ years that I've used Mailchimp, never seen an issue that restricted the use of their software/tools. I don't know of a single time when they're system crashed or went down. I could be wrong, but I honestly haven't experienced any issues with outages, errors or unplanned downtime
Ben Caplan | TrustRadius Reviewer

QuestionPro

No score
No answers yet
No answers on this topic

Performance

Mailchimp

Mailchimp 10.0
Based on 10 answers
I haven't noticed any slow speeds from Mailchimp or their tools. I think the landing pages load quickly and look nice. The email reports and editing operates smoothly and doesn't take time to load. Additionally, when I use Mailchimp in conjunction with Zapier + Hubspot I don't notice any drag between any of these tools
Ben Caplan | TrustRadius Reviewer

QuestionPro

No score
No answers yet
No answers on this topic

Support Rating

Mailchimp

Mailchimp 10.0
Based on 16 answers
The customer support clients really know about their tool and they were able to help my with all of my questions and problems, which over the years were quite a few. They're even motivated enough to drop a funny line here and there which perfectly matches their corporate language on the website.
Fabian Kuhn | TrustRadius Reviewer

QuestionPro

QuestionPro 7.0
Based on 1 answer
They offer email, chat, and phone support. I have used the chat support several times. Response time was fast, but the rep did not always have the answer. Inquiries are answered quickly and thoroughly.
Scott Johnson | TrustRadius Reviewer

Implementation Rating

Mailchimp

Mailchimp 8.8
Based on 40 answers
It's pretty easy to get up and running! There's a slight learning curve on a few things, but once you find where everything is located, you can import your list and send your first email. It really makes our clients feel great to see how quickly they can get that first email out.
Vicki Lesage | TrustRadius Reviewer

QuestionPro

QuestionPro 9.0
Based on 1 answer
Try every feature and test take your surveys multiple times, running through different scenarios.
Scott Johnson | TrustRadius Reviewer

Alternatives Considered

Mailchimp

The automation features in Mailchimp vastly outrank any other mail service I've tried so far, and seeing as we often try and teach our clients how to utilize it, I also really appreciate their deep and constantly updated tutorials and documentation. Whenever I've had an issue or problem their support staff, whether over chat or phone have been really helpful and invested in helping solve the issue.
Maria Clara Daly | TrustRadius Reviewer

QuestionPro

First of all, QuestionPro has powerful futures when we compare it with others. I am not sure but somehow interface of the product is always important for some more than its functionality. QuestionPro has many features, functionality and has a great interface. It is easy to use and a software that is easy to understand.
Asia Kwiatkowska | TrustRadius Reviewer

Scalability

Mailchimp

Mailchimp 9.3
Based on 4 answers
Mailchimp over the years I've used it has grown in leaps and bounds. They have added so many additional features than were previously available. They are truly an all-in-one marketing platform now.If you're a small operation and just want to add email to your marketing efforts, they're there for you. If you're a larger operation and want to start sending postcard advertisements, they can do that. If you'd good with that and want to kick up your marketing by going social, you can do that on their platform. They are truly able to be as small as you need, but also get quite large in whatever it is you'd like to do through their system.
Ben Caplan | TrustRadius Reviewer

QuestionPro

No score
No answers yet
No answers on this topic

Return on Investment

Mailchimp

  • Its affordability keeps campaign expenditures low. For the first year of the campaign, we were able to utilize the free service which saved us about $400 on administrative costs. We have just recently upgraded to a payment plan.
  • The ease of using saved templates cuts down on staff time, and even if we decide to use a new template, customizing a template is pretty simple.
  • We have been able to raise $5,000+ from our email campaigns, and that was during the time when we weren't paying for the service.
Fredrick Doss, M.A. | TrustRadius Reviewer

QuestionPro

  • QuestionPro has gathered feedback used to shape future policy, increasing customer (student) satisfaction.
  • QuestionPro gathered data useful for communication across departments that often struggle to understand one another. For example, the survey gathered data that enabled IT to pinpoint specific WiFi problems across campus.
  • QuestionPro helps evaluate student staff performance and identify places for growth, enhancing our team’s ability to serve ever-changing students.
Alicia Meyer | TrustRadius Reviewer

Screenshots

Pricing Details

Mailchimp

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mailchimp Editions & Modules

Additional Pricing Details

QuestionPro

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

QuestionPro Editions & Modules

Edition
Free$0
Advanced85/month
EnterpriseContact Vendor
    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    Mailchimp
    8.5
    QuestionPro
    7.9

    Likelihood to Renew

    Mailchimp
    9.4
    QuestionPro
    7.6

    Usability

    Mailchimp
    8.5
    QuestionPro
    8.6

    Reliability and Availability

    Mailchimp
    10.0
    QuestionPro

    Performance

    Mailchimp
    10.0
    QuestionPro

    Support Rating

    Mailchimp
    10.0
    QuestionPro
    7.0

    Implementation Rating

    Mailchimp
    8.8
    QuestionPro
    9.0

    Scalability

    Mailchimp
    9.3
    QuestionPro

    Add comparison