What users are saying about
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Top Rated
1822 Ratings
24 Ratings

Marketo

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Top Rated
1822 Ratings
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Score 7.9 out of 100
24 Ratings
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Score 9.4 out of 100

Likelihood to Recommend

Marketo

Marketo is really the only choice for large enterprise Marketing organizations, in my opinion. It scales better than other platforms with similar functionalities and is easier to use. Competitors' products in this space will require more "technical" users with coding and database management backgrounds, or will flat out not handle the volume. Marketo is in the sweet spot. If you have Salesforce or Dynamics and are in a large or medium-sized organization, especially if you are in a B2B oriented industry, Marketo is for you.I am personally currently in the Higher Education industry, and Marketo works well in that space, though we sometimes need to seek workarounds for some areas of functionality that are B2B-focused.Small businesses may price out of Marketo, especially if they have a large database or B2C orientation, but it is still worth a look. That said, I personally implemented Marketo at two different small software and services shops with 100-150 employees, and they both still use the tool 5-10 years later. For organizations that are going to want to do only traditional batch/blast email campaigns and have small databases, Marketo will work, but you'll be paying for leaving a lot of capability on the table.
Matt Gomez | TrustRadius Reviewer

Sendible

We LOVE SENDIBLE!! In addition to their awesome customer support, Sendible's platform has saved our company time in scheduling out posts (either one at at time or in bulk); is easy to collaborate with your team and find relevant useful content. If you are an agency, they also have a white label version available which is pretty cost-effective.
Lee'Ann Burgess | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Marketo
7.6
Sendible
WYSIWYG email editor
Marketo
7.1
Sendible
Dynamic content
Marketo
7.7
Sendible
Ability to test dynamic content
Marketo
7.5
Sendible
Landing pages
Marketo
6.7
Sendible
A/B testing
Marketo
7.4
Sendible
Mobile optimization
Marketo
7.1
Sendible
Email deliverability reporting
Marketo
8.2
Sendible
List management
Marketo
8.4
Sendible
Triggered drip sequences
Marketo
8.4
Sendible

Lead Management

Marketo
8.1
Sendible
Lead nurturing
Marketo
8.1
Sendible
Lead scoring and grading
Marketo
8.2
Sendible
Data quality management
Marketo
8.0
Sendible
Automated sales alerts and tasks
Marketo
8.1
Sendible

Campaign Management

Marketo
7.3
Sendible
Calendaring
Marketo
6.6
Sendible
Event/webinar marketing
Marketo
7.9
Sendible

Social Media Marketing

Marketo
6.6
Sendible
Social sharing and campaigns
Marketo
6.5
Sendible
Social profile integration
Marketo
6.6
Sendible

Reporting & Analytics

Marketo
6.8
Sendible
Dashboards
Marketo
6.7
Sendible
Standard reports
Marketo
7.0
Sendible
Custom reports
Marketo
6.8
Sendible

Platform & Infrastructure

Marketo
7.4
Sendible
API
Marketo
7.9
Sendible
Role-based workflow & approvals
Marketo
7.8
Sendible
Customizability
Marketo
7.6
Sendible
Integration with Salesforce.com
Marketo
8.2
Sendible
Integration with Microsoft Dynamics CRM
Marketo
6.7
Sendible
Integration with SugarCRM
Marketo
6.0
Sendible

Listening/monitoring

Marketo
Sendible
7.4
Boolean keyword searches
Marketo
Sendible
8.2
Filtering out noise/spam
Marketo
Sendible
3.0
Sentiment analysis
Marketo
Sendible
9.0
Broad channel coverage
Marketo
Sendible
9.5

Publishing

Marketo
Sendible
9.6
Content planning and scheduling
Marketo
Sendible
9.8
Audience targeting
Marketo
Sendible
9.4
Content optimization
Marketo
Sendible
9.2
Workflow management
Marketo
Sendible
9.9

Engagement

Marketo
Sendible
9.1
Automated routing and prioritization
Marketo
Sendible
8.6
Customer interaction histories
Marketo
Sendible
9.4
Bulk actions
Marketo
Sendible
9.2

Marketing

Marketo
Sendible
4.8
Lead generation
Marketo
Sendible
8.0
Content marketing
Marketo
Sendible
9.4
Paid media management
Marketo
Sendible
1.0
Campaigns and promotions
Marketo
Sendible
1.0

Channel coverage/integration

Marketo
Sendible
9.8
Twitter
Marketo
Sendible
10.0
Facebook
Marketo
Sendible
9.9
LinkedIn
Marketo
Sendible
9.7
Google+
Marketo
Sendible
9.7
Instagram
Marketo
Sendible
9.7
Pinterest
Marketo
Sendible
10.0
YouTube
Marketo
Sendible
9.8

Reporting/analytics

Marketo
Sendible
8.2
Campaign success analytics
Marketo
Sendible
8.8
Real-time tracking
Marketo
Sendible
8.8
Competitor analysis
Marketo
Sendible
7.0

Account management

Marketo
Sendible
9.5
Role-based user permissions & privileges
Marketo
Sendible
9.2
Mobile access
Marketo
Sendible
9.8

Pros

Marketo

  • Flexibility - It has a lot to offer, but you don't have to have it all. There are a lot of integrations that allow you to set up your MarTech environment however you want.
  • Usability - Marketo is pretty straightforward to use, and there are a lot of resource documents and community available to help mitigate any issues a user might have.
  • Comprehensive - There's a huge range of features that Marketo has built into it that can be bolted on. I accept there are other tools out there there that do "more", but Marketo's features are comprehensive and operate in a local environment.
  • Support - Marketo's support feature and team are fantastic. They've always been willing and able to help with simple and complex queries in a highly professional manner. The Marketo Community backs this up - with both Marketo Support and Marketo Experts providing insight and responses to queries.
Josh Pickles | TrustRadius Reviewer

Sendible

  • Content Calendar. It is easy to filter channels to get an overall look at what content is to post for any given channel.
  • Customer Support. They are quick to respond/alert when something is down or if you need assistance with anything regarding their product.
  • Organization. It is very easy to find what you are looking for. If there was a post that didn't go up, there is a place to find it and report it. If there was a task assigned to me, I know exactly where to go to complete it.
Megan Lemons | TrustRadius Reviewer

Cons

Marketo

  • Pricing -- Marketo is clearly designed for a premium market, and most people will not be able to get in at the price point it starts from. This is a con especially for small businesses who do not always have the resources to invest in a solution like this.
  • Analytic reports within Marketo are not the greatest. I feel that there is more data you can view, and smart lists do not always work as they are supposed to.
  • It must also be said that Marketo does have a steep learning curve, and in some cases, you may need to hire a specialist to help you with the integration process. This can add to your cost.
Nathan Sichilongo | TrustRadius Reviewer

Sendible

  • Tracking PR hits that have come through... it often times sends me articles that are years old... or articles that have nothing to do with the Resort at all.
  • I believe the user interface could be more user friendly.
  • Posting can be confusing for new people to Sendible, but not too bad.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Marketo

Marketo 7.8
Based on 146 answers
The renewal process with Marketo can be very frustrating. The first year I managed the renewal for my company, I received a quote from the rep with additional products that I had not even inquired about. Additionally, as a result of an increased database size that required us to go up one tier level, we saw our price jump by over 25%. This year, we are decreasing our database size by at least two tier levels and so far I'm disappointed to see that there will be very minimal savings, despite having much less data to store.
Valerie Armstrong | TrustRadius Reviewer

Sendible

Sendible 8.0
Based on 4 answers
Though it lacks some of the major functionality (in terms of ability to browse social profiles, time zones, and real-time updates), it is a well-priced solution that allows us to track the multiple businesses throughout North America that we work with. We also believe that the customer support has been quite good, so we are inclined to work with a company and product that have valued us as customers.
Kyle Bella | TrustRadius Reviewer

Usability

Marketo

Marketo 5.4
Based on 88 answers
There's a fair amount of flexibility, but as you start moving beyond the basics and get into more complex programs, it gets a bit cumbersome; for example, flexible drip campaigns that can customize / change content based on triggers after the initial start. Some way of normalizing scoring so older, less intensive users don't overshadow newer, more-intense users. Etc.For a basic setup and taking control of the user flow from contact to lead without leaks, Marketo is awesome, once you've got the core data governance and standardized processes in place.Template design is difficult - designers find it restrictive and there is a LOT of debugging needed, with finished templates sometimes behaving very oddly in some environments - adding / deleting code snippets, disabling some scripts - not enough to break it, but definitely some odd behaviors
Ashish Tewari | TrustRadius Reviewer

Sendible

No score
No answers yet
No answers on this topic

Reliability and Availability

Marketo

Marketo 8.2
Based on 46 answers
There are performance issues that make it seem like it's down sometimes. The backlog of campaign triggers etc. can be a real issue. The issue is probably more around performance than uptime.
Jennifer Robertson | TrustRadius Reviewer

Sendible

No score
No answers yet
No answers on this topic

Performance

Marketo

Marketo 7.6
Based on 56 answers
There are times when it is slightly slow for us, where we sit on a screen waiting for it to load. This could be our internet since we have had the same issue occasionally with other systems, but it is enough to make you crazy.
Amber Hobson | TrustRadius Reviewer

Sendible

No score
No answers yet
No answers on this topic

Support Rating

Marketo

Marketo 7.3
Based on 154 answers
On multiple occasions we've had Marketo support (technical and license based) issues. Technical issues were minor and resolved within a day. License based issues (even things encouraged by Marketo for partners, like provisioning another license) took WEEKS. They actually took so long to respond that the client we were working with withdrew from the contract because they were no longer convinced Marketo was capable of supporting their business. As an agency trying to sell the software, you can only explain away so much before they just made us look silly.
Emilee Anderson | TrustRadius Reviewer

Sendible

No score
No answers yet
No answers on this topic

In-Person Training

Marketo

Marketo 7.4
Based on 11 answers
Our account rep stopped out in Lincoln, NE to ensure we were properly set up and running. This was very much appreciated. I was very, very new at this point, so I can't comment very much on the extent of what was taught because I was still brand new to the company and the system
Kristi Eide | TrustRadius Reviewer

Sendible

No score
No answers yet
No answers on this topic

Online Training

Marketo

Marketo 5.2
Based on 27 answers
I had never used Marketo prior to taking this job so online training was my starting point. I was able to follow along, it was interesting and quickly and efficiently taught me what I needed to know without a lot of fluff. It was far from boring and really helped me get my hands dirty with Marketo.
Robert Barrett, MBA | TrustRadius Reviewer

Sendible

No score
No answers yet
No answers on this topic

Implementation Rating

Marketo

Marketo 7.3
Based on 108 answers
1. Have a content marketing plan to run in parallel with the marketing automation installation--you'll need a lot of content to make full use of Marketo's capabilities.2. Work with sales (and ISRs) to define and document a workflow--build your Marketo installation around how you do business--not figure out how to apply your business to the tools3. Spend time of data cleaning--both an initial project as well as a strategy for ongoing data management. We found some change manaement issues (no more appending ZZZ to the first name to identify contacts who have left the company, for example, or prohibiting the entry of "info@company.com" email addresses).4. Find some champions in the sales and ISR teams. You'll have both fans and detractors--work with the fans to build some success stories
Steve Susina | TrustRadius Reviewer

Sendible

No score
No answers yet
No answers on this topic

Alternatives Considered

Marketo

Honestly, they are the industry leader for a reason. Their database like approach in interface and the way the product functions could be confusing or intimidating for some people, but once you see the power it has, and get the hang of it - you'll never look back. We honestly couldn't do some of the things we do without Marketo, and they probably have ME as a customer for life. If I'm consulting with other companies, honestly, it depends on what you're looking for. If you have a simple use case, a simple solution like Pardot or Act-On will probably suffice. If you want advanced targeting capabilities, data cleanliness and automation, advanced segmenting, form completion actions, and industry leading scoring, then I wouldn't look further than Marketo. More of a steep learning curve, but trust me - it's absolutely worth it!
Ian Nate | TrustRadius Reviewer

Sendible

Sendible totally knocks the rest of the competition out of the water. I have literally tried every single other scheduling app that out there and this platform is the best to view and keep scheduled posts up with ease. You can read and respond to messages right from the home screen and organize how you want to see your feed.
olivia lori | TrustRadius Reviewer

Scalability

Marketo

Marketo 8.3
Based on 9 answers
As we have grown, Marketo has grown with us. We started with simple single email campaigns and are now doing complex campaigns with multiple emails and tracks that we send a contact to if they take certain actions within our emails. We also have a complex integration with several systems and have the visibility into our marketing activities throughout our organization.
Amber Hobson | TrustRadius Reviewer

Sendible

No score
No answers yet
No answers on this topic

Return on Investment

Marketo

  • Massive increase in efficiency for sales/service/customer success reps -- automation manages their workflow and communication letting them focus on what they do best and increase customer satisfaction.
  • Much faster deployment of programs and campaigns.
  • Big gains in conversion and revenue through better nurturing, lead scoring, lead management.
Justin Norris | TrustRadius Reviewer

Sendible

  • Our case study on the Pinterest side of things was remarkable. Allowing us to schedule our pins in advance meant we could publish at a higher frequency and also at more meaningful times. It impacted our Pinterest growth and conversions from Pinterest very noticeably.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Marketo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
TBD*

* depends on scope and complexity

Sendible

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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