What users are saying about
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Top Rated
192 Ratings
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Top Rated
209 Ratings

monday.com

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Top Rated
192 Ratings
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Score 8.5 out of 100

Pipedrive

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Top Rated
209 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

monday.com

I enjoy the ease of use of the system from logging in to inputting your information. The ability to be able to tag an employee if they are waiting on a task to be completed is a nice function. Previously we were tracking this in excel and only one person could be in the checklist at a time without causing errors. With Monday.com, multiple users can be in the checklist at any given time with no issues.
Brian Goldrick | TrustRadius Reviewer

Pipedrive

Pipedrive is well suited for small to mid-size companies that are in need of an inexpensive customer relationship management tool. If users within an entity are struggling to keep up communication between their organization and an outside (or internal) entity, the tool offers a great amount of easily accessed visibility. I've been told that some of the more robust platforms would better suit larger companies. For example, a large marketing firm might be better off with one of Pipedrive's more robust competitors. That said, my team and myself have been extremely satisfied with Pipedrive.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

monday.com
8.2
Pipedrive
Task Management
monday.com
9.2
Pipedrive
Resource Management
monday.com
8.3
Pipedrive
Gantt Charts
monday.com
8.3
Pipedrive
Scheduling
monday.com
8.1
Pipedrive
Workflow Automation
monday.com
8.0
Pipedrive
Team Collaboration
monday.com
9.1
Pipedrive
Support for Agile Methodology
monday.com
8.0
Pipedrive
Support for Waterfall Methodology
monday.com
7.0
Pipedrive
Document Management
monday.com
7.7
Pipedrive
Email integration
monday.com
7.9
Pipedrive
Mobile Access
monday.com
7.9
Pipedrive
Timesheet Tracking
monday.com
8.1
Pipedrive
Change request and Case Management
monday.com
8.3
Pipedrive

Professional Services Automation

monday.com
8.1
Pipedrive
Quotes/estimates
monday.com
8.2
Pipedrive
Project & financial reporting
monday.com
8.0
Pipedrive

Sales Force Automation

monday.com
Pipedrive
6.3
Customer data management / contact management
monday.com
Pipedrive
6.5
Workflow management
monday.com
Pipedrive
7.8
Territory management
monday.com
Pipedrive
6.6
Opportunity management
monday.com
Pipedrive
8.6
Integration with email client (e.g., Outlook or Gmail)
monday.com
Pipedrive
7.9
Contract management
monday.com
Pipedrive
3.0
Quote & order management
monday.com
Pipedrive
5.1
Interaction tracking
monday.com
Pipedrive
7.1
Channel / partner relationship management
monday.com
Pipedrive
4.3

Customer Service & Support

monday.com
Pipedrive
2.9
Case management
monday.com
Pipedrive
4.7
Call center management
monday.com
Pipedrive
1.1
Help desk management
monday.com
Pipedrive
3.1

Marketing Automation

monday.com
Pipedrive
8.2
Lead management
monday.com
Pipedrive
7.7
Email marketing
monday.com
Pipedrive
8.7

CRM Project Management

monday.com
Pipedrive
6.3
Task management
monday.com
Pipedrive
8.0
Billing and invoicing management
monday.com
Pipedrive
4.1
Reporting
monday.com
Pipedrive
6.9

CRM Reporting & Analytics

monday.com
Pipedrive
5.0
Forecasting
monday.com
Pipedrive
5.1
Pipeline visualization
monday.com
Pipedrive
8.1
Customizable reports
monday.com
Pipedrive
1.7

Customization

monday.com
Pipedrive
6.1
Custom fields
monday.com
Pipedrive
8.3
Custom objects
monday.com
Pipedrive
7.7
Scripting environment
monday.com
Pipedrive
1.0
API for custom integration
monday.com
Pipedrive
7.5

Security

monday.com
Pipedrive
7.2
Single sign-on capability
monday.com
Pipedrive
6.1
Role-based user permissions
monday.com
Pipedrive
8.3

Social CRM

monday.com
Pipedrive
1.1
Social data
monday.com
Pipedrive
1.1
Social engagement
monday.com
Pipedrive
1.1

Integrations with 3rd-party Software

monday.com
Pipedrive
3.6
Marketing automation
monday.com
Pipedrive
3.6
Compensation management
monday.com
Pipedrive
3.5

Platform

monday.com
Pipedrive
8.1
Mobile access
monday.com
Pipedrive
8.1

Pros

monday.com

  • Easily move columns and rows to customize your view.
  • Easily update progress status with the click of a button, and assign a task owner.
  • The bright color coding makes it easy to visually organize information and track progress at a glance.
Nichole Pelaez | TrustRadius Reviewer

Pipedrive

  • Visibility: I can know in one view, at any given time exactly where every opportunity is, why it's there or why/where it may be stuck.
  • Priorities: 'Closest to the close', 'older is colder' are spot-on truisms. In a world of competing priorities, for both you and the customer, choices are made, more often because the solution is a perfect match AND, the sales team follows up in an intelligent & respectfully, timely manner. (not just when it's month-end. So this Actions Today or Overdue visual reminders are what moves opportunities to closure, and create repeat and referral revenues too.
  • Call Center features: great customer support is a key differentiator these days. Customers value knowing they can reach anyone they call in customer support without having to go through their entire account history, only to be transferred to someone else, and start all over. CS can immediately see and understand the why and the where of each customer, in an easy to comprehend visual display - get up-to-speed quickly and answer their query well-informed.
  • Insights: Every customer action/interaction is recorded, providing tremendous insights into purchase (or non-purchase) patterns. That real-time analytics can accelerate sales and potentially drive new market or new product development opportunities.
  • Mobile: Salespeople are mobile. Having full access to Pipedrive on any mobile device lets salespeople do what they do best: listen to what customers are asking for, follow-up and get things done. It makes them want to use the tool, rather than avoid it.
Jackie Bassett | TrustRadius Reviewer

Cons

monday.com

  • This may already exist - but I would love a video that tells us about all the latest features.
  • I would recommend a cheaper plan for single-person use (or perhaps for a family?) I could see a teacher using this for their classroom planning.
  • A group for similar companies to connect with each other and share their use-cases would be awesome! I haven't seen any other property mgmt companies on here, but I would love to chat with any that might also be using Monday.
  • The ability to upload an excel spreadsheet *after* you've made the board and set up the automation & integrations. This would be a great time-saver for us.
Karen Mulford | TrustRadius Reviewer

Pipedrive

  • Personally, I would like for their reporting functionality to be a little more robust and easier to use. It looks like they are improving it on a regular basis, but with out using some other data visualization or business intelligence tools, it can be tough to get granular data. For us, not even close to a deal breaker.
  • I would like to see them expand their telephony integrations to include more providers. Specifically DIalpad (hint-hint) - however, since our company doesn't have a call center sales operation maybe this is just me being too picky.
  • I would like for them to an easier to use goal setting and daily activity counter type feature. For example I want to see quickly that each day I need to call 25 leads, set 5 appointments, hold X number of demos etc.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Likelihood to Renew

monday.com

monday.com 9.4
Based on 2 answers
It solves all our needs the exact way we imagined it. coming across monday gave us the feeling that we designed the program ourselves to work for the use cases we had in mind.
Joseph Madere | TrustRadius Reviewer

Pipedrive

Pipedrive 8.2
Based on 2 answers
Unless I find something better...
Anonymous | TrustRadius Reviewer

Usability

monday.com

monday.com 8.9
Based on 6 answers
The UI makes the app feel like it is a less capable system, most controls and interfaces seem unprofessional.Several features make no impact on my workflow, namely the inbox. Some of the UI elements take more screen real estate than they need. The sidebar for example: I'm on a project with 5 boards and I really don't think an entire sidebar is needed to display those, I usually collapse the sidebar because it gets in my way.The task detail view is also a bit odd to me. The only relevant information on it is the task title, but if you want to know the status, ID, author, or anything else about a task you will have to go back to the board view because the detailed view won't have those fields available.
Hernán Silva | TrustRadius Reviewer

Pipedrive

Pipedrive 10.0
Based on 2 answers
Pipedrive is an amazingly excellent CRM and I definitely recommend that all sales people use it. It is extremely versatile both in its day to day use as well as reporting. It has helped me gather insight into the overall progress of certain pipelines in my business. It has been worth every cent spent
Nick Thomson | TrustRadius Reviewer

Support Rating

monday.com

monday.com 7.9
Based on 29 answers
We didn't actively ask for support for monday.com, but they had automated emails with tools and things for us to consider as we started monday.com. Other than that, I wouldn't be able to speak into the overall support of monday.com. They weren't really proactive during the trial period, but rather were trying to get me to sign up for a monthly plan.
Brian Chung | TrustRadius Reviewer

Pipedrive

Pipedrive 8.2
Based on 2 answers
Excellent support but had one issue that I was told was not an issue by later discovered to be a bug.
Ed Juline | TrustRadius Reviewer

Implementation Rating

monday.com

monday.com 9.4
Based on 2 answers
We signed up for the accounts. Created the accounts. Ran the trial version and tested it live while we were running multiple projects and found that it was fitting our needs perfectly. When the trial ended and we were asked to purchase the full version, we did. We have found other ways to use it and it's a breeze.
Joseph Madere | TrustRadius Reviewer

Pipedrive

Pipedrive 8.2
Based on 2 answers
Experiment is the only way to start
Ed Juline | TrustRadius Reviewer

Alternatives Considered

monday.com

ClickUp is a competitor but Monday's design is much better and user experience is superior. Also, export functions are a class above those of ClickUp. Asana is trying to compete with a lot more project management apps by picking the best features and making them available to users. In this regard, it is somewhat better than Monday and can perform most if not all the functions of Monday but it comes down to personal preference and pricing in the end.
Nathan Sichilongo | TrustRadius Reviewer

Pipedrive

  • Convenient user interface for our staff to work with.
  • Easy to train the Sales staff for the sales manager.
  • Better pricing and features when compared to other alternatives.
  • Dedicated to sales management, not mixed up, and no confusion.
  • Great automation & integration. It was easy for our Technical Team to do Slack integration.
Gamidu Wickramaarachchi | TrustRadius Reviewer

Return on Investment

monday.com

  • I truly live in Monday.com. It's the first thing I look at when I start my day, even before emails.
  • It helps me stay organized and the rest of my team stay organized and in the loop
  • no negatives so far
Jen Sheppard | TrustRadius Reviewer

Pipedrive

  • Keeping everything organized has been a huge plus
  • By having organized records, different sales reps can take over opportunities easily
  • As other CRMs came on the market, I feel like Pipedrive is falling behind on their feature set, making it have a worse ROI over time
Stephen Steinberg | TrustRadius Reviewer

Screenshots

Pricing Details

monday.com

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

monday.com Editions & Modules

Edition
Basic$51
Standard$81
Pro$121
Enterprise$241
  1. per user
Additional Pricing Details
Yearly plan: Save 18% Two yearly plan: 32% Monthly plan also available

Pipedrive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pipedrive Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

monday.com
8.4
Pipedrive
8.1

Likelihood to Renew

monday.com
9.4
Pipedrive
8.2

Usability

monday.com
8.9
Pipedrive
10.0

Reliability and Availability

monday.com
Pipedrive
8.2

Support Rating

monday.com
7.9
Pipedrive
8.2

Implementation Rating

monday.com
9.4
Pipedrive
8.2

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