What users are saying about
417 Ratings
260 Ratings
417 Ratings
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Score 7.5 out of 100
260 Ratings
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Score 5.9 out of 100

Likelihood to Recommend

NetSuite ERP

Cloud computing, in my opinion, is the future. Just like we pay for electricity as we use it, and do not have our own power generation plants, I believe the future of enterprise computing is a pay-as-you-use service. And other companies agree (Sage Intacct, SAP Business One, Microsoft Dynamics 365). NetSuite has been doing it since 1998. They clearly have a leg-up over all of these other companies.Perhaps a highly specialized organization with lots of custom software might not be a good fit. Customization of the platform is robust to an extend and there are many tools available for customization. However, native support for common languages like Python do not exist and the back-end totally customizable JavaScript platform does require some advanced skills. In fairness, we have not encountered a situation yet that the standard cloud customization tools were unable to solve so for us, this description is a problem we just don't have.
Mitchel Laman | TrustRadius Reviewer

Zuora

Zuroa is very well-suited for B2B businesses that primarily have a subscription stream of revenue. It is less appropriate for B2C and retail, if you are only selling one-time products or services, this tool would be overkill and confusing instead of helpful. However, if you need to recognize revenue from subscriptions over the service period, Zuora is a lifesaver.
Chloe Sayers | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

NetSuite ERP
7.7
Zuora
Pay calculation
NetSuite ERP
6.8
Zuora
Benefit plan administration
NetSuite ERP
7.2
Zuora
Direct deposit files
NetSuite ERP
7.6
Zuora
Salary revision and increment management
NetSuite ERP
8.9
Zuora
Reimbursement management
NetSuite ERP
7.8
Zuora

Customization

NetSuite ERP
7.2
Zuora
API for custom integration
NetSuite ERP
7.1
Zuora
Plug-ins
NetSuite ERP
7.3
Zuora

Security

NetSuite ERP
7.9
Zuora
Single sign-on capability
NetSuite ERP
8.1
Zuora
Role-based user permissions
NetSuite ERP
7.8
Zuora

Reporting & Analytics

NetSuite ERP
7.5
Zuora
Dashboards
NetSuite ERP
7.9
Zuora
Standard reports
NetSuite ERP
7.7
Zuora
Custom reports
NetSuite ERP
6.9
Zuora

General Ledger and Configurable Accounting

NetSuite ERP
7.2
Zuora
Accounts payable
NetSuite ERP
7.8
Zuora
Accounts receivable
NetSuite ERP
8.2
Zuora
Global Financial Support
NetSuite ERP
7.7
Zuora
Primary and Secondary Ledgers
NetSuite ERP
8.1
Zuora
Intercompany Accounting
NetSuite ERP
7.7
Zuora
Localizations
NetSuite ERP
8.3
Zuora
Journals and Reconciliations
NetSuite ERP
7.7
Zuora
Enterprise Accounting
NetSuite ERP
8.1
Zuora
Configurable Accounting
NetSuite ERP
8.0
Zuora
Centralized Rules Framework
NetSuite ERP
7.7
Zuora
Standardized Processes
NetSuite ERP
7.8
Zuora

Inventory Management

NetSuite ERP
6.8
Zuora
Inventory tracking
NetSuite ERP
6.7
Zuora
Automatic reordering
NetSuite ERP
7.0
Zuora
Location management
NetSuite ERP
7.2
Zuora
Manufacturing module
NetSuite ERP
6.5
Zuora

Order Management

NetSuite ERP
7.6
Zuora
Pricing
NetSuite ERP
8.0
Zuora
Order entry
NetSuite ERP
7.7
Zuora
Credit card processing
NetSuite ERP
7.0
Zuora
Cost of goods sold
NetSuite ERP
8.1
Zuora
Order Orchestration
NetSuite ERP
7.7
Zuora
End-to-end order visibility
NetSuite ERP
7.6
Zuora
Order exception Resolution
NetSuite ERP
7.1
Zuora

Subledger and Financial Process

NetSuite ERP
7.5
Zuora
Automated Invoice Processing
NetSuite ERP
7.5
Zuora
Shared Services Payments
NetSuite ERP
7.6
Zuora
Billings Management
NetSuite ERP
7.7
Zuora
Customer Receipt Applications
NetSuite ERP
7.5
Zuora
Customer Collections
NetSuite ERP
7.8
Zuora
Revenue Recognition
NetSuite ERP
7.6
Zuora
Cash Management
NetSuite ERP
7.5
Zuora
Asset Management
NetSuite ERP
7.0
Zuora
Travel & Expense Management
NetSuite ERP
7.4
Zuora
Budgetary Control & Encumbrance Accounting
NetSuite ERP
7.1
Zuora
Period Close
NetSuite ERP
7.8
Zuora
Transactions Tax
NetSuite ERP
7.6
Zuora
Subledger Reconciliations
NetSuite ERP
7.3
Zuora
3rd Party Accounting Systems
NetSuite ERP
7.1
Zuora

Project Financial Management

NetSuite ERP
7.3
Zuora
Budgeting and Forecasting
NetSuite ERP
6.9
Zuora
Project Costing
NetSuite ERP
6.8
Zuora
Cost Capture
NetSuite ERP
7.0
Zuora
Capital Project Management
NetSuite ERP
8.2
Zuora
Customer Invoicing
NetSuite ERP
7.6
Zuora
Customer Contract Compliance
NetSuite ERP
7.8
Zuora
Project Revenue Recognition
NetSuite ERP
6.9
Zuora
Project Financial Performance Analysis
NetSuite ERP
7.4
Zuora
Project Financials Dashboard
NetSuite ERP
7.5
Zuora
Real-time Financial Reporting
NetSuite ERP
7.4
Zuora
Embedded Business Intelligence
NetSuite ERP
7.2
Zuora
Project Planning Collaboration
NetSuite ERP
6.6
Zuora

Project Execution Management

NetSuite ERP
7.5
Zuora
Project Planning and Scheduling
NetSuite ERP
6.8
Zuora
Project Manager Dashboard
NetSuite ERP
6.9
Zuora
Resource Manager Dashboard
NetSuite ERP
7.2
Zuora
Task Insight for Project Managers
NetSuite ERP
7.7
Zuora
Project Manager Mobile Functionality
NetSuite ERP
7.5
Zuora
Team Member Task Collaboration
NetSuite ERP
7.4
Zuora
Team Member Mobile Functionality
NetSuite ERP
7.3
Zuora
Project Candidate Search
NetSuite ERP
7.7
Zuora
Project Candidate Comparison and Analysis
NetSuite ERP
7.7
Zuora
Defineable Resource Pools
NetSuite ERP
8.3
Zuora
Defineable Resource Pools
NetSuite ERP
8.1
Zuora
Talent Profiles
NetSuite ERP
7.1
Zuora
Real-Time Project Reporting
NetSuite ERP
8.1
Zuora
Absence Management
NetSuite ERP
7.6
Zuora
Product Lifecycle Management
NetSuite ERP
7.8
Zuora

Grants Management

NetSuite ERP
7.5
Zuora
Award Lifecycle Management
NetSuite ERP
7.1
Zuora
Spending Control
NetSuite ERP
7.4
Zuora
Indirect Cost Management
NetSuite ERP
8.1
Zuora
Billing
NetSuite ERP
7.4
Zuora

Procurement

NetSuite ERP
7.7
Zuora
Sourcing Team Collaboration
NetSuite ERP
7.3
Zuora
Sourcing Analysis
NetSuite ERP
6.2
Zuora
Bids Analyzed and Compared
NetSuite ERP
7.6
Zuora
Catalog Shopping E-Commerce for Employees
NetSuite ERP
7.1
Zuora
Contract Authoring
NetSuite ERP
7.3
Zuora
Contract Compliance Management
NetSuite ERP
7.9
Zuora
Contract History
NetSuite ERP
8.1
Zuora
Contract Renewal Automation
NetSuite ERP
8.4
Zuora
Contract Repository
NetSuite ERP
7.9
Zuora
Contract Standardization and Enforcement
NetSuite ERP
7.9
Zuora
Electronic Signatures
NetSuite ERP
8.3
Zuora
Invoice Automated Matching
NetSuite ERP
7.5
Zuora
Purchasing Risk and Compliance Management
NetSuite ERP
7.4
Zuora
Requisitions-to-Purchase Orders Integrated
NetSuite ERP
7.9
Zuora
Spend Compliance Management
NetSuite ERP
7.6
Zuora
Supplier Assessment
NetSuite ERP
8.3
Zuora
Supplier Communication and Collaboration
NetSuite ERP
8.0
Zuora
Supplier Management
NetSuite ERP
8.3
Zuora
Supplier Portal
NetSuite ERP
7.8
Zuora

Risk Management

NetSuite ERP
7.9
Zuora
Risk Repository
NetSuite ERP
7.3
Zuora
Control Management
NetSuite ERP
7.6
Zuora
Control Mapping
NetSuite ERP
7.9
Zuora
Control Efficiency Assessments
NetSuite ERP
7.8
Zuora
Automated Control Assessments
NetSuite ERP
8.1
Zuora
Assessment Capture
NetSuite ERP
8.6
Zuora
Issue Detection
NetSuite ERP
8.0
Zuora
Automatic Notification
NetSuite ERP
8.0
Zuora
Remediation and Certification
NetSuite ERP
7.8
Zuora

Logistics

NetSuite ERP
7.0
Zuora
Transportation Planning and Optimization
NetSuite ERP
6.4
Zuora
Transportation Sourcing Management
NetSuite ERP
7.0
Zuora
Transportation Process Integration
NetSuite ERP
7.4
Zuora
Transportation Execution Management
NetSuite ERP
6.9
Zuora
Freight Payment Automation
NetSuite ERP
6.9
Zuora
Trade Management
NetSuite ERP
6.4
Zuora
Trade Regulatory Compliance Management
NetSuite ERP
7.8
Zuora
Customs Entry Management
NetSuite ERP
6.9
Zuora
Customs Document Management
NetSuite ERP
6.6
Zuora
Customs Document Collaboration
NetSuite ERP
6.8
Zuora
Fulfillment Management
NetSuite ERP
7.3
Zuora
Inventory Visibility
NetSuite ERP
7.2
Zuora
Warehouse Workforce Management
NetSuite ERP
6.6
Zuora

Manufacturing

NetSuite ERP
6.3
Zuora
Production Process Design
NetSuite ERP
6.8
Zuora
Supply Chain Business Flows
NetSuite ERP
6.1
Zuora
Production Management
NetSuite ERP
6.1
Zuora
Contracted Manufacturing Management
NetSuite ERP
6.0
Zuora
Configuration Management
NetSuite ERP
6.9
Zuora
Work Definition
NetSuite ERP
6.1
Zuora
Work Execution
NetSuite ERP
6.0
Zuora
Advanced Fulfillment
NetSuite ERP
6.6
Zuora
Manufacturing Costs
NetSuite ERP
6.2
Zuora

Supply Chain

NetSuite ERP
7.0
Zuora
Forecasting
NetSuite ERP
7.1
Zuora
Inventory Planning
NetSuite ERP
6.8
Zuora
Multi-tier Supply Chain Planning
NetSuite ERP
7.3
Zuora
Performance Monitoring
NetSuite ERP
7.0
Zuora

Product Lifecycle Management

NetSuite ERP
6.8
Zuora
Ideation Management
NetSuite ERP
6.7
Zuora
Requirements Management
NetSuite ERP
7.2
Zuora
Proposal Management
NetSuite ERP
5.9
Zuora
Innovation Portfolio Management
NetSuite ERP
6.8
Zuora
Product Master Data Management
NetSuite ERP
6.8
Zuora
Vendor Portal
NetSuite ERP
7.1
Zuora
Project Portfolio Management
NetSuite ERP
7.1
Zuora

Pros

NetSuite ERP

  • Custom records, fields and forms
  • Workflow automation
  • Mass updates and CSV imports making data management easy
  • Suitescript offers powerful ways to customize
  • Many modules available to a wide variety of business
  • Several bundles available that integrate with other services or add functionality to NetSuite
Anonymous | TrustRadius Reviewer

Zuora

  • The implementation of Zuora is very helpful. Their interactive training guides are one of the best I've used. It is very thorough and any salesperson can learn how to use it very quickly.
  • Their subscription management offers many ways to sell a subscription. These subscriptions can be evergreen (renewing every month) or termed subscriptions. The subscriptions can be amended to add/remove products very easily.
  • The ability to quickly pass through large amounts of usage data for our clients is allowing us to perform billing in a time-effective manner. Once usage data is loaded, a few clicks and all of the invoices for our client base can be generated. Invoices are clean and detailed which help us maintain a good customer experience even with our somewhat complex billing model. The reporting is extremely helpful in calculating the end of month commissions, recognizing and deferring revenue, and overall bookkeeping.
Anonymous | TrustRadius Reviewer

Cons

NetSuite ERP

  • NetSuite does have great customization capabilities, however, this can also make it difficult to track and maintain custom workflows and scripts as business needs change, especially with different subsidiaries having different process requirements. Essentially, the more you customize the system, the more you need to maintain documentation for reference.
  • NetSuite has a fantastic reporting tool called a "Saved Search." For financial and other similar reports, you must use the NetSuite "Report" feature. This reporting feature is not as flexible as the Saved Search and I have found that certain reports cannot be customized as required using the "Report" feature.
  • The Project Management module still has some work to go before it is flexible enough for companies to use NetSuite for their own customized processes. The module is fairly inflexible, and at a previous company we had around 10-15 enhancement requests alone relating to this module.
Sonny Spencer, ACA | TrustRadius Reviewer

Zuora

  • User Interface - Zuora's UI is still a weak point, however, this is negated through the use of its API's. Zuora has done a lot of work in releasing new products to limit its UI experience and the addition of Orders allows for more functionality to reduce the UI issue.
  • Complex system - This is both a pro and a con, but in this instance, it is a con because we may not have taken the time to truly understand the implications of all the options that were available. the Flexibility is great however if you do not take the time to understand the product and what problem you are trying to solve, you can make life difficult for yourself later down the track. Take the time to map out your approach end to end and ensure your assumptions at the start are robust.
  • Reporting - reporting is weak as such we have moved away to our own reporting data warehouse.
Dirk Miller | TrustRadius Reviewer

Likelihood to Renew

NetSuite ERP

NetSuite ERP 8.0
Based on 22 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Billy Barker | TrustRadius Reviewer

Zuora

Zuora 8.6
Based on 13 answers
Our business is now, more than ever, focused on our core business rather than homegrown support tools for quoting, contracts, billing, invoicing, payments and the rest of the subscription economy. We evaluated other solutions and found this the best and most viable solution given the strong ties to Salesforce and it's integration. Zuora works, and it works well.
Rob Sherman | TrustRadius Reviewer

Usability

NetSuite ERP

NetSuite ERP 9.0
Based on 11 answers
Through creation of various dashboards and KPIs the user does not really need to get very technically involved. They simply need to understand how to fill out a form, and through proper workflow creations they can be alerted when it is time to provide the necessary information or perform a necessary action to complete the next phase of the business process.
Felix Garbuz | TrustRadius Reviewer

Zuora

Zuora 7.6
Based on 17 answers
I had 20+ years of accounting experience before taking on the revenue role. I had several things to [learn] but was able to easily master the software in a matter of weeks. Zuora is our preferred billing platform that we currently use - very efficient and much more automated than our other platform/process.
Cynthia Freeman, CPA | TrustRadius Reviewer

Reliability and Availability

NetSuite ERP

NetSuite ERP 9.4
Based on 26 answers
It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime
Anonymous | TrustRadius Reviewer

Zuora

Zuora 9.3
Based on 2 answers
There have only been a few days/instances in the past 2.5 years of using zuora that I, personally have had issues or been notified of issues relating to Zuora.
Anonymous | TrustRadius Reviewer

Performance

NetSuite ERP

NetSuite ERP 7.7
Based on 24 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Pamela Roberts | TrustRadius Reviewer

Zuora

Zuora 9.7
Based on 3 answers
Zuora does a superb job for all the tasks I use it for. Billing - it is trustworthy and accurate. Customer data- it holds it and keeps past records for even cancelled accounts, and subscription builds - it has the ability to make very difficult subscriptions seem easy.
Anonymous | TrustRadius Reviewer

Support Rating

NetSuite ERP

NetSuite ERP 1.0
Based on 20 answers
In my opinion, the best place to go to answer your NetSuite functionality questions is their Online Help. It is excellent. For true support questions, NetSuite offers a Knowledgebase to its customers. Also, for ERP, NetSuite has licensed accountants that provide support. With any support organization, you must be thorough in describing your issue though.

NetSuite has several different support levels - http://www.netsuite.com/portal/services/support_main.shtml
Rob Gottschalk | TrustRadius Reviewer

Zuora

Zuora 7.2
Based on 12 answers
A support request is emailed to their support team, then an automated response is sent to you in a couple hours saying "Hey, someone will take a look at your support request soon". Then somewhere around 12-18 hours later, an actual support member responds with "Have you checked out our tutorials? Here's one that sounds like it might help you". I don't want a tutorial given to me that I've already read through that only exists because of the terrible user design of Zuora's user interface
Anonymous | TrustRadius Reviewer

In-Person Training

NetSuite ERP

NetSuite ERP 7.3
Based on 2 answers
I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot
Anonymous | TrustRadius Reviewer

Zuora

Zuora 9.3
Based on 2 answers
The onsite was so helpful and worth the hours spent. All three people that came to represent Zuora had a lot to offer.
Anonymous | TrustRadius Reviewer

Online Training

NetSuite ERP

NetSuite ERP 8.0
Based on 7 answers
Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.
Anonymous | TrustRadius Reviewer

Zuora

Zuora 7.0
Based on 2 answers
It was reliable.
RINKU SINGH | TrustRadius Reviewer

Implementation Rating

NetSuite ERP

NetSuite ERP 7.3
Based on 18 answers
Implementation was fine but could have gone quicker.

NetSuite provided me a implementation guide who I did not think was very knowledgeable.

I recommend that you make sure the organization knows how they are going to use the software and come up with an implementation plan before importing all of the data.
Anonymous | TrustRadius Reviewer

Zuora

Zuora 7.4
Based on 9 answers
I think Zuora did a great job. However, they could have provided more guidance on how to deal with out Payment Gateway and Processor provider, as well as guidance around providing a Mobile Responsive experience for sites using the Zuora HPM.
Sri Rajan | TrustRadius Reviewer

Alternatives Considered

NetSuite ERP

I have used simple accounting systems like QuickBooks, and I have used huge outdated systems like SAP. NetSuite is far superior to both of them. I wouldn't say its better than QuickBooks but maybe just for a different audience. QuickBooks is really for small companies. SAP, however, at least the implementation I used, was barely usable and effectively hid the data we needed from us because it was nearly impossible to pull from the system even with dedicated staff to help.
Chris Snelling, CFA | TrustRadius Reviewer

Zuora

For matters such as invoicing the customers, Zuora works very well. It automatically sends out invoices to the person of contact for any organization. you can also set a credit card to be charged in the future which is very handy if the customers need quarterly payments. However, the auto-renew function has not been working well as it does not charge the credit card on file. All it does is invoice them.
Anonymous | TrustRadius Reviewer

Scalability

NetSuite ERP

NetSuite ERP 8.4
Based on 5 answers
We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
Aaron Kleinhandler | TrustRadius Reviewer

Zuora

Zuora 10.0
Based on 2 answers
The product is capable of a lot, small companies and large companies can utilize it with ease
Anonymous | TrustRadius Reviewer

Return on Investment

NetSuite ERP

  • Stress levels WAY down since dumping our previous Billing system and installing SuiteBilling. The ease of navigating, viewing data in sensible places, reporting and having more data in one place has made many of my users use words like "amazing" and "what a relief." Don't underestimate worker stress and enjoyment of their tool.
  • Fewer vendors and products to manage and to integrate. I oversee 10+ financially-related applications and their vendors. Dealing with the nuances of the contracts, the products and the people with whom I must deal (sales, support, product management) adds a lot of time and complexity. It also reduces the challenge of my SOX-related efforts.
  • Auditors and those of us supporting SOX-related efforts LOVE NetSuite, especially compared to other systems. The controls and auditing available are indispensable, whether it's to keep us accountable to ourselves or to the auditors.
Joshua Henke | TrustRadius Reviewer

Zuora

  • Positive impact: we're able to invoice our customers timely and correctly.
  • Positive impact: recurring payments are simple and accurate.
  • Negative impact: Zuora and the Customer Management System that my organization use are no longer integrated because of some issues in the past with double billing and things of that nature.
Anonymous | TrustRadius Reviewer

Pricing Details

NetSuite ERP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSuite ERP Editions & Modules

Edition
Base License$9991
Access Cost$992
  1. per month
  2. per user per month
Additional Pricing Details

Zuora

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zuora Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

NetSuite ERP
6.5
Zuora
5.5

Likelihood to Renew

NetSuite ERP
8.0
Zuora
8.6

Usability

NetSuite ERP
9.0
Zuora
7.6

Reliability and Availability

NetSuite ERP
9.4
Zuora
9.3

Performance

NetSuite ERP
7.7
Zuora
9.7

Support Rating

NetSuite ERP
1.0
Zuora
7.2

In-Person Training

NetSuite ERP
7.3
Zuora
9.3

Online Training

NetSuite ERP
8.0
Zuora
7.0

Implementation Rating

NetSuite ERP
7.3
Zuora
7.4

Scalability

NetSuite ERP
8.4
Zuora
10.0

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