What users are saying about
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Top Rated
671 Ratings
266 Ratings

NetSuite ERP

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Top Rated
671 Ratings
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Score 7.7 out of 100
266 Ratings
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Score 6.9 out of 100

Feature Set Ratings

    Payroll Management

    1.9

    NetSuite ERP

    19%

    Zuora

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 5/5 features

    Pay calculation

    1.6
    16%
    13 Ratings
    N/A
    0 Ratings

    Benefit plan administration

    1.5
    15%
    10 Ratings
    N/A
    0 Ratings

    Direct deposit files

    2.4
    24%
    9 Ratings
    N/A
    0 Ratings

    Salary revision and increment management

    2.3
    23%
    8 Ratings
    N/A
    0 Ratings

    Reimbursement management

    1.8
    18%
    10 Ratings
    N/A
    0 Ratings

    Customization

    7.6

    NetSuite ERP

    76%

    Zuora

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 2/2 features

    API for custom integration

    6.7
    67%
    63 Ratings
    N/A
    0 Ratings

    Plug-ins

    5.8
    58%
    47 Ratings
    N/A
    0 Ratings

    Security

    6.6

    NetSuite ERP

    66%

    Zuora

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 2/2 features

    Single sign-on capability

    6.6
    66%
    61 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    6.6
    66%
    79 Ratings
    N/A
    0 Ratings

    Reporting & Analytics

    6.2

    NetSuite ERP

    62%

    Zuora

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 3/3 features

    Dashboards

    6.2
    62%
    71 Ratings
    N/A
    0 Ratings

    Standard reports

    6.2
    62%
    70 Ratings
    N/A
    0 Ratings

    Custom reports

    6.1
    61%
    70 Ratings
    N/A
    0 Ratings

    General Ledger and Configurable Accounting

    6.3

    NetSuite ERP

    63%

    Zuora

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 11/11 features

    Accounts payable

    6.1
    61%
    65 Ratings
    N/A
    0 Ratings

    Accounts receivable

    6.0
    60%
    64 Ratings
    N/A
    0 Ratings

    Global Financial Support

    5.9
    59%
    26 Ratings
    N/A
    0 Ratings

    Primary and Secondary Ledgers

    6.5
    65%
    28 Ratings
    N/A
    0 Ratings

    Intercompany Accounting

    5.2
    52%
    30 Ratings
    N/A
    0 Ratings

    Localizations

    6.5
    65%
    22 Ratings
    N/A
    0 Ratings

    Journals and Reconciliations

    6.8
    68%
    41 Ratings
    N/A
    0 Ratings

    Enterprise Accounting

    6.4
    64%
    35 Ratings
    N/A
    0 Ratings

    Configurable Accounting

    6.6
    66%
    35 Ratings
    N/A
    0 Ratings

    Centralized Rules Framework

    6.5
    65%
    24 Ratings
    N/A
    0 Ratings

    Standardized Processes

    5.7
    57%
    37 Ratings
    N/A
    0 Ratings

    Inventory Management

    5.8

    NetSuite ERP

    58%

    Zuora

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 4/4 features

    Inventory tracking

    6.2
    62%
    47 Ratings
    N/A
    0 Ratings

    Automatic reordering

    5.4
    54%
    28 Ratings
    N/A
    0 Ratings

    Location management

    5.9
    59%
    35 Ratings
    N/A
    0 Ratings

    Manufacturing module

    5.7
    57%
    27 Ratings
    N/A
    0 Ratings

    Order Management

    5.3

    NetSuite ERP

    53%

    Zuora

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 7/7 features

    Pricing

    5.2
    52%
    53 Ratings
    N/A
    0 Ratings

    Order entry

    5.3
    53%
    54 Ratings
    N/A
    0 Ratings

    Credit card processing

    4.4
    44%
    37 Ratings
    N/A
    0 Ratings

    Cost of goods sold

    6.0
    60%
    48 Ratings
    N/A
    0 Ratings

    Order Orchestration

    5.5
    55%
    21 Ratings
    N/A
    0 Ratings

    End-to-end order visibility

    5.7
    57%
    27 Ratings
    N/A
    0 Ratings

    Order exception Resolution

    5.1
    51%
    21 Ratings
    N/A
    0 Ratings

    Subledger and Financial Process

    5.5

    NetSuite ERP

    55%

    Zuora

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 14/14 features

    Automated Invoice Processing

    4.8
    48%
    35 Ratings
    N/A
    0 Ratings

    Shared Services Payments

    5.6
    56%
    17 Ratings
    N/A
    0 Ratings

    Billings Management

    5.6
    56%
    30 Ratings
    N/A
    0 Ratings

    Customer Receipt Applications

    5.8
    58%
    29 Ratings
    N/A
    0 Ratings

    Customer Collections

    5.5
    55%
    26 Ratings
    N/A
    0 Ratings

    Revenue Recognition

    5.7
    57%
    35 Ratings
    N/A
    0 Ratings

    Cash Management

    5.9
    59%
    27 Ratings
    N/A
    0 Ratings

    Asset Management

    5.2
    52%
    26 Ratings
    N/A
    0 Ratings

    Travel & Expense Management

    5.0
    50%
    31 Ratings
    N/A
    0 Ratings

    Budgetary Control & Encumbrance Accounting

    5.9
    59%
    27 Ratings
    N/A
    0 Ratings

    Period Close

    6.1
    61%
    35 Ratings
    N/A
    0 Ratings

    Transactions Tax

    5.8
    58%
    28 Ratings
    N/A
    0 Ratings

    Subledger Reconciliations

    6.0
    60%
    24 Ratings
    N/A
    0 Ratings

    3rd Party Accounting Systems

    3.7
    37%
    14 Ratings
    N/A
    0 Ratings

    Project Financial Management

    5.2

    NetSuite ERP

    52%

    Zuora

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 12/12 features

    Budgeting and Forecasting

    5.9
    59%
    26 Ratings
    N/A
    0 Ratings

    Project Costing

    5.6
    56%
    23 Ratings
    N/A
    0 Ratings

    Cost Capture

    5.2
    52%
    22 Ratings
    N/A
    0 Ratings

    Capital Project Management

    5.8
    58%
    14 Ratings
    N/A
    0 Ratings

    Customer Invoicing

    4.2
    42%
    25 Ratings
    N/A
    0 Ratings

    Customer Contract Compliance

    4.7
    47%
    13 Ratings
    N/A
    0 Ratings

    Project Revenue Recognition

    4.3
    43%
    22 Ratings
    N/A
    0 Ratings

    Project Financial Performance Analysis

    5.1
    51%
    23 Ratings
    N/A
    0 Ratings

    Project Financials Dashboard

    5.5
    55%
    24 Ratings
    N/A
    0 Ratings

    Real-time Financial Reporting

    6.4
    64%
    26 Ratings
    N/A
    0 Ratings

    Embedded Business Intelligence

    4.3
    43%
    13 Ratings
    N/A
    0 Ratings

    Project Planning Collaboration

    5.0
    50%
    14 Ratings
    N/A
    0 Ratings

    Project Execution Management

    5.0

    NetSuite ERP

    50%

    Zuora

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 15/15 features

    Project Planning and Scheduling

    4.6
    46%
    14 Ratings
    N/A
    0 Ratings

    Project Manager Dashboard

    5.0
    50%
    14 Ratings
    N/A
    0 Ratings

    Resource Manager Dashboard

    5.2
    52%
    12 Ratings
    N/A
    0 Ratings

    Task Insight for Project Managers

    4.9
    49%
    11 Ratings
    N/A
    0 Ratings

    Project Manager Mobile Functionality

    4.6
    46%
    10 Ratings
    N/A
    0 Ratings

    Team Member Task Collaboration

    4.6
    46%
    12 Ratings
    N/A
    0 Ratings

    Team Member Mobile Functionality

    4.6
    46%
    11 Ratings
    N/A
    0 Ratings

    Project Candidate Search

    4.7
    47%
    8 Ratings
    N/A
    0 Ratings

    Project Candidate Comparison and Analysis

    5.2
    52%
    8 Ratings
    N/A
    0 Ratings

    Defineable Resource Pools

    5.4
    54%
    8 Ratings
    N/A
    0 Ratings

    Defineable Resource Pools

    5.2
    52%
    8 Ratings
    N/A
    0 Ratings

    Talent Profiles

    4.8
    48%
    8 Ratings
    N/A
    0 Ratings

    Real-Time Project Reporting

    5.9
    59%
    13 Ratings
    N/A
    0 Ratings

    Absence Management

    4.7
    47%
    9 Ratings
    N/A
    0 Ratings

    Product Lifecycle Management

    4.9
    49%
    9 Ratings
    N/A
    0 Ratings

    Grants Management

    4.2

    NetSuite ERP

    42%

    Zuora

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 4/4 features

    Award Lifecycle Management

    4.5
    45%
    7 Ratings
    N/A
    0 Ratings

    Spending Control

    3.6
    36%
    9 Ratings
    N/A
    0 Ratings

    Indirect Cost Management

    4.1
    41%
    9 Ratings
    N/A
    0 Ratings

    Billing

    4.5
    45%
    12 Ratings
    N/A
    0 Ratings

    Procurement

    4.5

    NetSuite ERP

    45%

    Zuora

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 19/19 features

    Sourcing Team Collaboration

    4.0
    40%
    12 Ratings
    N/A
    0 Ratings

    Sourcing Analysis

    4.3
    43%
    12 Ratings
    N/A
    0 Ratings

    Bids Analyzed and Compared

    4.5
    45%
    8 Ratings
    N/A
    0 Ratings

    Catalog Shopping E-Commerce for Employees

    3.9
    39%
    7 Ratings
    N/A
    0 Ratings

    Contract Authoring

    3.7
    37%
    10 Ratings
    N/A
    0 Ratings

    Contract Compliance Management

    3.8
    38%
    10 Ratings
    N/A
    0 Ratings

    Contract History

    3.8
    38%
    10 Ratings
    N/A
    0 Ratings

    Contract Renewal Automation

    4.8
    48%
    8 Ratings
    N/A
    0 Ratings

    Contract Repository

    4.7
    47%
    8 Ratings
    N/A
    0 Ratings

    Contract Standardization and Enforcement

    4.6
    46%
    8 Ratings
    N/A
    0 Ratings

    Electronic Signatures

    5.2
    52%
    10 Ratings
    N/A
    0 Ratings

    Invoice Automated Matching

    5.0
    50%
    11 Ratings
    N/A
    0 Ratings

    Purchasing Risk and Compliance Management

    5.2
    52%
    10 Ratings
    N/A
    0 Ratings

    Requisitions-to-Purchase Orders Integrated

    5.1
    51%
    13 Ratings
    N/A
    0 Ratings

    Spend Compliance Management

    4.5
    45%
    12 Ratings
    N/A
    0 Ratings

    Supplier Assessment

    4.7
    47%
    9 Ratings
    N/A
    0 Ratings

    Supplier Communication and Collaboration

    3.8
    38%
    11 Ratings
    N/A
    0 Ratings

    Supplier Management

    4.7
    47%
    12 Ratings
    N/A
    0 Ratings

    Supplier Portal

    4.6
    46%
    8 Ratings
    N/A
    0 Ratings

    Risk Management

    4.4

    NetSuite ERP

    44%

    Zuora

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 9/9 features

    Risk Repository

    4.4
    44%
    8 Ratings
    N/A
    0 Ratings

    Control Management

    3.8
    38%
    11 Ratings
    N/A
    0 Ratings

    Control Mapping

    3.8
    38%
    9 Ratings
    N/A
    0 Ratings

    Control Efficiency Assessments

    4.6
    46%
    7 Ratings
    N/A
    0 Ratings

    Automated Control Assessments

    4.6
    46%
    7 Ratings
    N/A
    0 Ratings

    Assessment Capture

    4.7
    47%
    7 Ratings
    N/A
    0 Ratings

    Issue Detection

    4.5
    45%
    8 Ratings
    N/A
    0 Ratings

    Automatic Notification

    4.6
    46%
    9 Ratings
    N/A
    0 Ratings

    Remediation and Certification

    4.6
    46%
    8 Ratings
    N/A
    0 Ratings

    Logistics

    3.3

    NetSuite ERP

    33%

    Zuora

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 13/13 features

    Transportation Planning and Optimization

    3.5
    35%
    9 Ratings
    N/A
    0 Ratings

    Transportation Sourcing Management

    3.6
    36%
    9 Ratings
    N/A
    0 Ratings

    Transportation Process Integration

    3.6
    36%
    9 Ratings
    N/A
    0 Ratings

    Transportation Execution Management

    3.6
    36%
    8 Ratings
    N/A
    0 Ratings

    Freight Payment Automation

    3.5
    35%
    9 Ratings
    N/A
    0 Ratings

    Trade Management

    3.5
    35%
    8 Ratings
    N/A
    0 Ratings

    Trade Regulatory Compliance Management

    3.6
    36%
    6 Ratings
    N/A
    0 Ratings

    Customs Entry Management

    2.0
    20%
    8 Ratings
    N/A
    0 Ratings

    Customs Document Management

    2.1
    21%
    8 Ratings
    N/A
    0 Ratings

    Customs Document Collaboration

    2.1
    21%
    8 Ratings
    N/A
    0 Ratings

    Fulfillment Management

    4.5
    45%
    13 Ratings
    N/A
    0 Ratings

    Inventory Visibility

    4.8
    48%
    15 Ratings
    N/A
    0 Ratings

    Warehouse Workforce Management

    3.2
    32%
    11 Ratings
    N/A
    0 Ratings

    Manufacturing

    4.8

    NetSuite ERP

    48%

    Zuora

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 9/9 features

    Production Process Design

    5.0
    50%
    12 Ratings
    N/A
    0 Ratings

    Supply Chain Business Flows

    4.8
    48%
    13 Ratings
    N/A
    0 Ratings

    Production Management

    5.1
    51%
    14 Ratings
    N/A
    0 Ratings

    Contracted Manufacturing Management

    4.7
    47%
    12 Ratings
    N/A
    0 Ratings

    Configuration Management

    4.7
    47%
    10 Ratings
    N/A
    0 Ratings

    Work Definition

    5.0
    50%
    14 Ratings
    N/A
    0 Ratings

    Work Execution

    4.5
    45%
    12 Ratings
    N/A
    0 Ratings

    Advanced Fulfillment

    4.9
    49%
    11 Ratings
    N/A
    0 Ratings

    Manufacturing Costs

    4.7
    47%
    14 Ratings
    N/A
    0 Ratings

    Supply Chain

    4.8

    NetSuite ERP

    48%

    Zuora

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 4/4 features

    Forecasting

    4.6
    46%
    17 Ratings
    N/A
    0 Ratings

    Inventory Planning

    4.6
    46%
    18 Ratings
    N/A
    0 Ratings

    Multi-tier Supply Chain Planning

    5.2
    52%
    12 Ratings
    N/A
    0 Ratings

    Performance Monitoring

    5.0
    50%
    14 Ratings
    N/A
    0 Ratings

    Product Lifecycle Management

    4.2

    NetSuite ERP

    42%

    Zuora

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 7/7 features

    Ideation Management

    4.5
    45%
    9 Ratings
    N/A
    0 Ratings

    Requirements Management

    4.3
    43%
    8 Ratings
    N/A
    0 Ratings

    Proposal Management

    3.4
    34%
    10 Ratings
    N/A
    0 Ratings

    Innovation Portfolio Management

    4.1
    41%
    9 Ratings
    N/A
    0 Ratings

    Product Master Data Management

    4.5
    45%
    9 Ratings
    N/A
    0 Ratings

    Vendor Portal

    4.2
    42%
    11 Ratings
    N/A
    0 Ratings

    Project Portfolio Management

    4.0
    40%
    8 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • NetSuite ERP is rated higher in 4 areas: Likelihood to Recommend, Usability, Availability, Online Training
    • Zuora is rated higher in 6 areas: Likelihood to Renew, Performance, Support Rating, In-Person Training, Implementation Rating, Product Scalability

    Likelihood to Recommend

    6.9

    NetSuite ERP

    69%
    130 Ratings
    6.2

    Zuora

    62%
    136 Ratings

    Likelihood to Renew

    8.5

    NetSuite ERP

    85%
    34 Ratings
    8.6

    Zuora

    86%
    13 Ratings

    Usability

    7.9

    NetSuite ERP

    79%
    17 Ratings
    7.6

    Zuora

    76%
    17 Ratings

    Availability

    9.4

    NetSuite ERP

    94%
    26 Ratings
    9.3

    Zuora

    93%
    4 Ratings

    Performance

    7.7

    NetSuite ERP

    77%
    24 Ratings
    9.7

    Zuora

    97%
    6 Ratings

    Support Rating

    6.7

    NetSuite ERP

    67%
    31 Ratings
    7.2

    Zuora

    72%
    24 Ratings

    In-Person Training

    7.3

    NetSuite ERP

    73%
    2 Ratings
    9.3

    Zuora

    93%
    2 Ratings

    Online Training

    7.8

    NetSuite ERP

    78%
    9 Ratings
    7.0

    Zuora

    70%
    2 Ratings

    Implementation Rating

    6.8

    NetSuite ERP

    68%
    27 Ratings
    7.4

    Zuora

    74%
    18 Ratings

    Product Scalability

    8.4

    NetSuite ERP

    84%
    5 Ratings
    10.0

    Zuora

    100%
    2 Ratings

    Likelihood to Recommend

    NetSuite ERP

    NetSuite helps us a lot in managing the expenses we have in our organization. For example, if we do not have the purchase requisition / purchase order in the system, we wont be able to track our expenses. So it really helps us a lot in this scenario. Can't say anything less appropriate for NetSuite aside from being slow when entering or saving the task we have in NetSuite. All in all we love to use it for monitoring expenses.
    Anonymous | TrustRadius Reviewer

    Zuora

    Zuroa is very well-suited for B2B businesses that primarily have a subscription stream of revenue. It is less appropriate for B2C and retail, if you are only selling one-time products or services, this tool would be overkill and confusing instead of helpful. However, if you need to recognize revenue from subscriptions over the service period, Zuora is a lifesaver.
    Chloe Sayers | TrustRadius Reviewer

    Pros

    NetSuite ERP

    • Integration. From Accounting to ERP to CRM, I don't imagine there is much NetSuite can't handle. For a small to medium sized business, and ever for many large organizations, I believe it is entirely possible to put all of the corporate system 'eggs' into one basket - that is on the NetSuite platform.
    • Architecture. The back-end database and inner workings of the NetSuite platform, I would describe as 'different.' Not necessarily better and definitely not worse. However, working in the data is different and maybe not as traditional as when working with a traditional relational database. Because of this, it does take a little bit of getting used to. However, once you are 'used to' it - the ease and simplicity of the back end is a beautiful thing and makes extracting and working with data, again once you cross the learning curve, something to be desired. Took me a few months to get the hang of things, but now, I couldn't imagine a more productive system.
    • Performance. While not lighting fast compared to some on-premise tools, the performance of the NetSuite platform is better that adequate and is quite useable on a day-to-day basis.
    • Consultants. We have had great success working with implementation specialists and consultants directly at Oracle. They are highly knowledgeable and easy to work with. I would highly recommend the native teams for implementation success.
    Mitchel Laman | TrustRadius Reviewer

    Zuora

    • The implementation of Zuora is very helpful. Their interactive training guides are one of the best I've used. It is very thorough and any salesperson can learn how to use it very quickly.
    • Their subscription management offers many ways to sell a subscription. These subscriptions can be evergreen (renewing every month) or termed subscriptions. The subscriptions can be amended to add/remove products very easily.
    • The ability to quickly pass through large amounts of usage data for our clients is allowing us to perform billing in a time-effective manner. Once usage data is loaded, a few clicks and all of the invoices for our client base can be generated. Invoices are clean and detailed which help us maintain a good customer experience even with our somewhat complex billing model. The reporting is extremely helpful in calculating the end of month commissions, recognizing and deferring revenue, and overall bookkeeping.
    Anonymous | TrustRadius Reviewer

    Cons

    NetSuite ERP

    • NetSuite does have great customization capabilities, however, this can also make it difficult to track and maintain custom workflows and scripts as business needs change, especially with different subsidiaries having different process requirements. Essentially, the more you customize the system, the more you need to maintain documentation for reference.
    • NetSuite has a fantastic reporting tool called a "Saved Search." For financial and other similar reports, you must use the NetSuite "Report" feature. This reporting feature is not as flexible as the Saved Search and I have found that certain reports cannot be customized as required using the "Report" feature.
    • The Project Management module still has some work to go before it is flexible enough for companies to use NetSuite for their own customized processes. The module is fairly inflexible, and at a previous company we had around 10-15 enhancement requests alone relating to this module.
    Sonny Spencer, ACA | TrustRadius Reviewer

    Zuora

    • User Interface - Zuora's UI is still a weak point, however, this is negated through the use of its API's. Zuora has done a lot of work in releasing new products to limit its UI experience and the addition of Orders allows for more functionality to reduce the UI issue.
    • Complex system - This is both a pro and a con, but in this instance, it is a con because we may not have taken the time to truly understand the implications of all the options that were available. the Flexibility is great however if you do not take the time to understand the product and what problem you are trying to solve, you can make life difficult for yourself later down the track. Take the time to map out your approach end to end and ensure your assumptions at the start are robust.
    • Reporting - reporting is weak as such we have moved away to our own reporting data warehouse.
    Dirk Miller | TrustRadius Reviewer

    Pricing Details

    NetSuite ERP

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $99 per user per month

    NetSuite ERP Editions & Modules

    Edition
    Base License$9991
    Access Cost$992
    1. per month
    2. per user per month
    Additional Pricing Details

    Zuora

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Zuora Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    NetSuite ERP

    NetSuite ERP 8.5
    Based on 34 answers
    I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
    Billy Barker | TrustRadius Reviewer

    Zuora

    Zuora 8.6
    Based on 13 answers
    Our business is now, more than ever, focused on our core business rather than homegrown support tools for quoting, contracts, billing, invoicing, payments and the rest of the subscription economy. We evaluated other solutions and found this the best and most viable solution given the strong ties to Salesforce and it's integration. Zuora works, and it works well.
    Rob Sherman | TrustRadius Reviewer

    Usability

    NetSuite ERP

    NetSuite ERP 7.9
    Based on 17 answers
    I give Netsuite [CRM] a value of 8 because it's very user friendly IF the user is properly trained and is dedicated to using the system as the administrator and company has intended. There are few items such as overall navigation that could be better but really that's splitting hairs as with any CRM, nothing's perfect.
    Anonymous | TrustRadius Reviewer

    Zuora

    Zuora 7.6
    Based on 17 answers
    I had 20+ years of accounting experience before taking on the revenue role. I had several things to [learn] but was able to easily master the software in a matter of weeks. Zuora is our preferred billing platform that we currently use - very efficient and much more automated than our other platform/process.
    Cynthia Freeman, CPA | TrustRadius Reviewer

    Reliability and Availability

    NetSuite ERP

    NetSuite ERP 9.4
    Based on 26 answers
    It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime
    Anonymous | TrustRadius Reviewer

    Zuora

    Zuora 9.3
    Based on 4 answers
    There have only been a few days/instances in the past 2.5 years of using zuora that I, personally have had issues or been notified of issues relating to Zuora.
    Anonymous | TrustRadius Reviewer

    Performance

    NetSuite ERP

    NetSuite ERP 7.7
    Based on 24 answers
    Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
    Pamela Roberts | TrustRadius Reviewer

    Zuora

    Zuora 9.7
    Based on 6 answers
    Zuora does a superb job for all the tasks I use it for. Billing - it is trustworthy and accurate. Customer data- it holds it and keeps past records for even cancelled accounts, and subscription builds - it has the ability to make very difficult subscriptions seem easy.
    Anonymous | TrustRadius Reviewer

    Support Rating

    NetSuite ERP

    NetSuite ERP 6.7
    Based on 31 answers
    The high technical support is closer to a 9: they are very responsive and provide great examples for you to be able to replicate and resolve any scripting issue. The general support is about an 8: they address the issues relatively quickly and provide appropriate feedback although too often quoting NetSuite Support documents instead of providing relevant examples. For product enhancement issues it's a 5: very little feedback on when or whether they will happen.
    Felix Garbuz | TrustRadius Reviewer

    Zuora

    Zuora 7.2
    Based on 24 answers
    A support request is emailed to their support team, then an automated response is sent to you in a couple hours saying "Hey, someone will take a look at your support request soon". Then somewhere around 12-18 hours later, an actual support member responds with "Have you checked out our tutorials? Here's one that sounds like it might help you". I don't want a tutorial given to me that I've already read through that only exists because of the terrible user design of Zuora's user interface
    Anonymous | TrustRadius Reviewer

    In-Person Training

    NetSuite ERP

    NetSuite ERP 7.3
    Based on 2 answers
    I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot
    Anonymous | TrustRadius Reviewer

    Zuora

    Zuora 9.3
    Based on 2 answers
    The onsite was so helpful and worth the hours spent. All three people that came to represent Zuora had a lot to offer.
    Anonymous | TrustRadius Reviewer

    Online Training

    NetSuite ERP

    NetSuite ERP 7.8
    Based on 9 answers
    Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.
    Anonymous | TrustRadius Reviewer

    Zuora

    Zuora 7.0
    Based on 2 answers
    It was reliable.
    RINKU SINGH | TrustRadius Reviewer

    Implementation Rating

    NetSuite ERP

    NetSuite ERP 6.8
    Based on 27 answers
    Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.

    Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
    Rob Gottschalk | TrustRadius Reviewer

    Zuora

    Zuora 7.4
    Based on 18 answers
    I think Zuora did a great job. However, they could have provided more guidance on how to deal with out Payment Gateway and Processor provider, as well as guidance around providing a Mobile Responsive experience for sites using the Zuora HPM.
    Sri Rajan | TrustRadius Reviewer

    Alternatives Considered

    NetSuite ERP

    I have used simple accounting systems like QuickBooks, and I have used huge outdated systems like SAP. NetSuite is far superior to both of them. I wouldn't say its better than QuickBooks but maybe just for a different audience. QuickBooks is really for small companies. SAP, however, at least the implementation I used, was barely usable and effectively hid the data we needed from us because it was nearly impossible to pull from the system even with dedicated staff to help.
    Chris Snelling, CFA | TrustRadius Reviewer

    Zuora

    For matters such as invoicing the customers, Zuora works very well. It automatically sends out invoices to the person of contact for any organization. you can also set a credit card to be charged in the future which is very handy if the customers need quarterly payments. However, the auto-renew function has not been working well as it does not charge the credit card on file. All it does is invoice them.
    Anonymous | TrustRadius Reviewer

    Scalability

    NetSuite ERP

    NetSuite ERP 8.4
    Based on 5 answers
    We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
    Aaron Kleinhandler | TrustRadius Reviewer

    Zuora

    Zuora 10.0
    Based on 2 answers
    The product is capable of a lot, small companies and large companies can utilize it with ease
    Anonymous | TrustRadius Reviewer

    Return on Investment

    NetSuite ERP

    • Stress levels WAY down since dumping our previous Billing system and installing SuiteBilling. The ease of navigating, viewing data in sensible places, reporting and having more data in one place has made many of my users use words like "amazing" and "what a relief." Don't underestimate worker stress and enjoyment of their tool.
    • Fewer vendors and products to manage and to integrate. I oversee 10+ financially-related applications and their vendors. Dealing with the nuances of the contracts, the products and the people with whom I must deal (sales, support, product management) adds a lot of time and complexity. It also reduces the challenge of my SOX-related efforts.
    • Auditors and those of us supporting SOX-related efforts LOVE NetSuite, especially compared to other systems. The controls and auditing available are indispensable, whether it's to keep us accountable to ourselves or to the auditors.
    Joshua Henke | TrustRadius Reviewer

    Zuora

    • It is automated to an extent that very less manual intervention is required. Which itself is an FTE saver. If on a traditional tool we were employing 5 members, now 1 for half a day for day to billing and subscriptions task suffices. This is just one team. Imagine what impact on the organization it would have brought.
    • If integrations are part of the project where Zuora is connecting the dots with other systems, I will recommend verifying the available tangibility with integrations. Batch runs could be effective in a slow-paced (<10-50 transactions per day) but in voluminous sides (>200-1000 transactions per day) I would encourage going for real-time solutions.
    • Billing's most integral part today is to be able to make swift updates, be it Contact updates, Date changes, Credit/Debit memo creation, and other accounting task. Zuora handles them very effectively and is really quick which is the edge in the fast-paced nature of business today where everything is required to be completed instantly.
    Anonymous | TrustRadius Reviewer

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