NetSuite ERP vs. Zuora

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NetSuite ERP
Score 8.0 out of 10
N/A
NetSuite is a suite of ERP and accounting modules which is sold in various editions aimed at different size customers. The multi-country, multi-currency version is an additional module called OneWorld. Netsuite is a SaaS system and is not offered in an on-premise edition.N/A
Zuora
Score 6.2 out of 10
N/A
Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome ERP (enterprise resource planning) systems that does not focus exclusively on billing.N/A
Pricing
NetSuite ERPZuora
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
NetSuite ERPZuora
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsUsers subscribe to NetSuite for an annual license fee. The license is made up of three main components: core platform, optional modules and the number of users. There is also a one-time implementation fee for initial setup. New modules and users and can be added as a business grows.
More Pricing Information
Community Pulse
NetSuite ERPZuora
Considered Both Products
NetSuite ERP
Chose NetSuite ERP
Zuora - does one thing and not that well. The best thing about it is consolidated invoicing. It's a point solution that thinks it's a platform. It's difficult to navigate, the navigation doesn't make much sense, and any customization is really just a deceptive crutch. NetSuite …
Chose NetSuite ERP
NetSuite is significantly more intuitive and user friendly than SAP. SAP navigation was slow and difficult to find what you're looking for without backend codes. With NetSuite, there's a useful global search feature to quickly find what you need and robust capabilities for …
Zuora
Chose Zuora
Zuora provides way more functionality than Recurly or SaaSOptics as a billing engine. However, it is not a general ledger system like NetSuite ERP, it is still designed to be primarily a billing function that feeds into a general ledger via automated general entries. It has …
Chose Zuora
In its focused area of subscription management, Zuora does well against competitors. There are some aspects of the tool that appear to attempt to be more "platform" oriented, but fall off quickly. NetSuite and SFDC are not reporting tools, but they look great when compared to …
Chose Zuora
Zuora is great for recurring payments and automated billing. For usage based subscriptions, it was not as strong as NetSuite as a solution. For accounting close, Zuora offers great reporting, though we are still learning how to best utilize the customization options for our …
Chose Zuora
Zuora provides a good buffer between Salesforce and NetSuite. It is primarily used by our billing team, so our accounting team can use it with NetSuite to leverage their reports. However, revenue recognition is still a manual process since the integration between Zuora and NetSu…
Chose Zuora
Against Workday, Zuora does have quite a few limitations. Because of Zuora's limitations for a business like ours which is high in volume, with a variety of billing models, and global, we have a lot of manual intervention in the daily and month end processes.
Chose Zuora
Invoice management is useful but once again if an invoice had been created by error it is impossible to fix it. Automated billing has made collection efforts easier but at the same time entering billing information sometimes does not work seemlessly with the other software …
Chose Zuora
Zuora was by far the superior product and most reputable. It gave us the best opportunity to scale quickly without causing the business to slow. We felt Zuora was the right fit for our 300k+ subscribers worldwide and could help solve our decline rates.
Chose Zuora
We have had many issues with communication between our credit processors and NetSuite which resulted in a large loss of income on our part. We have not had any issues what so ever with Zuora in regards to this.
Chose Zuora
Stripe is far easier to implement with a much lower price threshold to use. It allows easier implementation for the end user and offers far more flexibility than what Zuora can offer.
Chose Zuora
As NetSuite is our accounting system we evaluated their subscription billing platform and it wasn't able to accomplish the things we needed it to and didn't have near the features that Zuora had. As mentioned earlier, the Accounting functions in Zuora do not appear to be useful …
Chose Zuora
We use Zuora primarily for invoicing, we have another actual accounting software that does our accounting close. We generate and send all invoices from Zuora and allow half of our batches to run automated; the other half we manually work with them as they are more complicated …
Chose Zuora
Zuora is quite flawless in our recurring billing and the BI info we are able to extract from zuora allows us to be very dynamic. It seems to sync seamlessly with netsuite which manages our finances. These capabilities allow us to maximize cash flow and revenue and any other …
Chose Zuora
I haven't used other products or solutions since I started working at Bandwidth.com, or at previous jobs before this one.
Chose Zuora
Zuora offers better volume recurring billing than NetSuite. We had to copy and paste from the previous monthly billing when doing new monthly billing in NetSuite which was very manual and time consuming. With Zuora we simply do a batched bill run for all clients on a billing …
Chose Zuora
Zuora is incredibly effective, and much more detailed than any other billing platform when it comes to invoice creation and management. With a business of our size, growth and change, there aren't many systems that can counted on with 100% certainty. Zuora is one platform that …
Chose Zuora
Netsuite is good too, Great Plains is clunky but it gets the job done. Zuora is my favorite of the three.
Top Pros
Top Cons
Features
NetSuite ERPZuora
Payroll Management
Comparison of Payroll Management features of Product A and Product B
NetSuite ERP
1.1
15 Ratings
147% below category average
Zuora
-
Ratings
Pay calculation1.013 Ratings00 Ratings
Benefit plan administration1.010 Ratings00 Ratings
Direct deposit files1.39 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
NetSuite ERP
9.1
74 Ratings
23% above category average
Zuora
-
Ratings
API for custom integration9.264 Ratings00 Ratings
Plug-ins9.547 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
NetSuite ERP
9.2
81 Ratings
12% above category average
Zuora
-
Ratings
Single sign-on capability9.262 Ratings00 Ratings
Role-based user permissions9.280 Ratings00 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
NetSuite ERP
9.2
72 Ratings
28% above category average
Zuora
-
Ratings
Dashboards9.271 Ratings00 Ratings
Standard reports9.270 Ratings00 Ratings
Custom reports9.270 Ratings00 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
NetSuite ERP
7.7
257 Ratings
1% above category average
Zuora
-
Ratings
Accounts payable8.3251 Ratings00 Ratings
Accounts receivable8.3232 Ratings00 Ratings
Global Financial Support9.526 Ratings00 Ratings
Primary and Secondary Ledgers9.528 Ratings00 Ratings
Journals and Reconciliations9.141 Ratings00 Ratings
Configurable Accounting9.435 Ratings00 Ratings
Standardized Processes9.437 Ratings00 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
NetSuite ERP
8.8
48 Ratings
11% above category average
Zuora
-
Ratings
Inventory tracking9.847 Ratings00 Ratings
Automatic reordering8.628 Ratings00 Ratings
Location management9.335 Ratings00 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
NetSuite ERP
8.8
206 Ratings
12% above category average
Zuora
-
Ratings
Pricing9.253 Ratings00 Ratings
Order entry8.1202 Ratings00 Ratings
Credit card processing8.537 Ratings00 Ratings
Cost of goods sold8.848 Ratings00 Ratings
Order Orchestration9.521 Ratings00 Ratings
Subledger and Financial Process
Comparison of Subledger and Financial Process features of Product A and Product B
NetSuite ERP
7.4
198 Ratings
0% below category average
Zuora
-
Ratings
Billing Management8.3187 Ratings00 Ratings
Cash and Asset Management9.427 Ratings00 Ratings
Travel & Expense Management8.531 Ratings00 Ratings
Budgetary Control & Encumbrance Accounting8.527 Ratings00 Ratings
Period Close9.435 Ratings00 Ratings
Project Financial Management
Comparison of Project Financial Management features of Product A and Product B
NetSuite ERP
6.4
32 Ratings
17% below category average
Zuora
-
Ratings
Budgeting and Forecasting5.926 Ratings00 Ratings
Project Costing5.923 Ratings00 Ratings
Cost Capture5.922 Ratings00 Ratings
Capital Project Management4.014 Ratings00 Ratings
Customer Contract Compliance9.513 Ratings00 Ratings
Project Revenue Recognition6.722 Ratings00 Ratings
Project Execution Management
Comparison of Project Execution Management features of Product A and Product B
NetSuite ERP
4.1
17 Ratings
50% below category average
Zuora
-
Ratings
Project Planning and Scheduling8.614 Ratings00 Ratings
Task Insight for Project Managers3.311 Ratings00 Ratings
Project Mobile Functionality3.010 Ratings00 Ratings
Definable Resource Pools3.68 Ratings00 Ratings
Grants Management
Comparison of Grants Management features of Product A and Product B
NetSuite ERP
3.1
12 Ratings
84% below category average
Zuora
-
Ratings
Award Lifecycle Management3.57 Ratings00 Ratings
Procurement
Comparison of Procurement features of Product A and Product B
NetSuite ERP
3.3
19 Ratings
71% below category average
Zuora
-
Ratings
Bids Analyzed and Compared3.58 Ratings00 Ratings
Contract Authoring2.010 Ratings00 Ratings
Contract Repository3.58 Ratings00 Ratings
Requisitions-to-Purchase Orders Integrated3.613 Ratings00 Ratings
Supplier Management9.513 Ratings00 Ratings
Risk Management
Comparison of Risk Management features of Product A and Product B
NetSuite ERP
3.1
11 Ratings
71% below category average
Zuora
-
Ratings
Risk Repository3.58 Ratings00 Ratings
Control Management2.011 Ratings00 Ratings
Control Efficiency Assessments3.57 Ratings00 Ratings
Issue Detection3.58 Ratings00 Ratings
Remediation and Certification3.58 Ratings00 Ratings
Logistics
Comparison of Logistics features of Product A and Product B
NetSuite ERP
3.0
17 Ratings
78% below category average
Zuora
-
Ratings
Transportation Planning and Optimization2.89 Ratings00 Ratings
Transportation Execution Management2.88 Ratings00 Ratings
Trade and Customs Management2.88 Ratings00 Ratings
Fulfillment Management9.514 Ratings00 Ratings
Warehouse Workforce Management2.511 Ratings00 Ratings
Manufacturing
Comparison of Manufacturing features of Product A and Product B
NetSuite ERP
9.0
16 Ratings
18% above category average
Zuora
-
Ratings
Production Process Design8.612 Ratings00 Ratings
Production Management8.614 Ratings00 Ratings
Configuration Management9.510 Ratings00 Ratings
Work Execution9.512 Ratings00 Ratings
Manufacturing Costs8.614 Ratings00 Ratings
Supply Chain
Comparison of Supply Chain features of Product A and Product B
NetSuite ERP
7.9
132 Ratings
9% above category average
Zuora
-
Ratings
Forecasting7.817 Ratings00 Ratings
Inventory Planning7.3129 Ratings00 Ratings
Performance Monitoring8.614 Ratings00 Ratings
Product Lifecycle Management
Comparison of Product Lifecycle Management features of Product A and Product B
NetSuite ERP
3.8
13 Ratings
63% below category average
Zuora
-
Ratings
Proposal Management2.610 Ratings00 Ratings
Product Master Data Management3.29 Ratings00 Ratings
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NetSuite ERPZuora
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Score 8.7 out of 10
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User Ratings
NetSuite ERPZuora
Likelihood to Recommend
8.5
(355 ratings)
1.0
(134 ratings)
Likelihood to Renew
9.2
(49 ratings)
1.0
(14 ratings)
Usability
8.6
(231 ratings)
7.6
(17 ratings)
Availability
9.0
(16 ratings)
9.3
(2 ratings)
Performance
8.0
(15 ratings)
9.7
(3 ratings)
Support Rating
7.1
(215 ratings)
1.0
(13 ratings)
In-Person Training
7.3
(2 ratings)
9.3
(2 ratings)
Online Training
6.4
(10 ratings)
7.0
(2 ratings)
Implementation Rating
6.4
(17 ratings)
7.4
(9 ratings)
Configurability
8.7
(5 ratings)
6.6
(3 ratings)
Ease of integration
7.3
(3 ratings)
6.0
(3 ratings)
Product Scalability
9.0
(8 ratings)
10.0
(2 ratings)
Vendor post-sale
4.8
(2 ratings)
10.0
(2 ratings)
Vendor pre-sale
5.0
(1 ratings)
10.0
(2 ratings)
User Testimonials
NetSuite ERPZuora
Likelihood to Recommend
NetSuite
Really in this hybrid environment, being up in the cloud and being able to securely access the data and work from anywhere, I think it's a real game changer for my team. So I really like the fact that NetSuite keeps up with security features and allows users to access it from anywhere.
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Zuora
Zuroa is very well-suited for B2B businesses that primarily have a subscription stream of revenue. It is less appropriate for B2C and retail, if you are only selling one-time products or services, this tool would be overkill and confusing instead of helpful. However, if you need to recognize revenue from subscriptions over the service period, Zuora is a lifesaver.
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Pros
NetSuite
  • NetSuite does analytics very well.
  • They do reporting very well. I love the ability to have control over how the information flows through my NetSuite, my user roles, and my responsibilities. I can assign certain tasks to certain people, and they do that and then also have the control to approve that and make sure it's done correctly.
  • Just being able to drill down into a particular GL account or into a particular line item and see what really makes that up and what's driving our certain costs.
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Zuora
  • The implementation of Zuora is very helpful. Their interactive training guides are one of the best I've used. It is very thorough and any salesperson can learn how to use it very quickly.
  • Their subscription management offers many ways to sell a subscription. These subscriptions can be evergreen (renewing every month) or termed subscriptions. The subscriptions can be amended to add/remove products very easily.
  • The ability to quickly pass through large amounts of usage data for our clients is allowing us to perform billing in a time-effective manner. Once usage data is loaded, a few clicks and all of the invoices for our client base can be generated. Invoices are clean and detailed which help us maintain a good customer experience even with our somewhat complex billing model. The reporting is extremely helpful in calculating the end of month commissions, recognizing and deferring revenue, and overall bookkeeping.
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Cons
NetSuite
  • Honestly, right now, my biggest pain point is kind of our own doing, but I would appreciate a little bit more support and help in the area of performance management and kind of understanding how our application is built, what are the best choices for customizing or solving a problem in terms of performance, because our company is rather large, we have a lot of data coming in and out, and that has been an issue for us recently.
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Zuora
  • User Interface - Zuora's UI is still a weak point, however, this is negated through the use of its API's. Zuora has done a lot of work in releasing new products to limit its UI experience and the addition of Orders allows for more functionality to reduce the UI issue.
  • Complex system - This is both a pro and a con, but in this instance, it is a con because we may not have taken the time to truly understand the implications of all the options that were available. the Flexibility is great however if you do not take the time to understand the product and what problem you are trying to solve, you can make life difficult for yourself later down the track. Take the time to map out your approach end to end and ensure your assumptions at the start are robust.
  • Reporting - reporting is weak as such we have moved away to our own reporting data warehouse.
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Likelihood to Renew
NetSuite
NetSuite is able to cover all of our needs, spanning multiple departments and managerial levels. We use it daily for a multitude of functions, including creating promotions, estimating inventory, pulling historical reports, forecasting sales, and more. Overall, we're very satisfied with NetSuite as an ERP solution and recommend it to medium to large businesses.
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Zuora
Our business is now, more than ever, focused on our core business rather than homegrown support tools for quoting, contracts, billing, invoicing, payments and the rest of the subscription economy. We evaluated other solutions and found this the best and most viable solution given the strong ties to Salesforce and it's integration. Zuora works, and it works well.
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Usability
NetSuite
I have given this rating due to below use cases: - Order Management - Advanced Revenue Management - Invoicing - Automated Billing - Inbound and Outbound Integrations with applications such as Salesforce, Zip, Stripe, Mavenlink, Avalara, Floquast - Project management and billing - Training -Customer Support - Knowledge Article Support
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Zuora
I had 20+ years of accounting experience before taking on the revenue role. I had several things to [learn] but was able to easily master the software in a matter of weeks. Zuora is our preferred billing platform that we currently use - very efficient and much more automated than our other platform/process.
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Reliability and Availability
NetSuite
It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime
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Zuora
There have only been a few days/instances in the past 2.5 years of using zuora that I, personally have had issues or been notified of issues relating to Zuora.
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Performance
NetSuite
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
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Zuora
Zuora does a superb job for all the tasks I use it for. Billing - it is trustworthy and accurate. Customer data- it holds it and keeps past records for even cancelled accounts, and subscription builds - it has the ability to make very difficult subscriptions seem easy.
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Support Rating
NetSuite
The account rep changes quite often, which requires restarting. Suite Answers is a very good tool but can be hard to use for somebody who is not fully confident with Netsuite. Asking questions that are not already answered in Suite Answers can be rough. Training is readily available, but most of the time stays on the surface and doesn't answer medium to more advanced questions.
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Zuora
A support request is emailed to their support team, then an automated response is sent to you in a couple hours saying "Hey, someone will take a look at your support request soon". Then somewhere around 12-18 hours later, an actual support member responds with "Have you checked out our tutorials? Here's one that sounds like it might help you". I don't want a tutorial given to me that I've already read through that only exists because of the terrible user design of Zuora's user interface
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In-Person Training
NetSuite
I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot
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Zuora
The onsite was so helpful and worth the hours spent. All three people that came to represent Zuora had a lot to offer.
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Online Training
NetSuite
Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.
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Zuora
It was reliable.
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Implementation Rating
NetSuite
I felt NetSuite Professional Services did an excellent job of guiding us in the implementation. I also felt our internal teams were a little resistant to the change and engagement of new software. Had we performed better engaging and buying into the new software, I would be able to rate the implementation better. Therefore, the lower number should not be viewed as a deficiency with the software or the professional services teams, but as an reminder of how important complete buy-in from the local users is.
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Zuora
I think Zuora did a great job. However, they could have provided more guidance on how to deal with out Payment Gateway and Processor provider, as well as guidance around providing a Mobile Responsive experience for sites using the Zuora HPM.
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Alternatives Considered
NetSuite
Well, the reason why I'm with NetSuite is because obviously it beats out those other options quite considerably. It gave us the whole ecosystem that gave us everything we needed. I didn't need a dedicated administrator whose full-time job is to deal with it like our current system would need to really be useful. I can find people or train people how to use it right away. So for us, that really beats it out compared to the Sage and QuickBooks where we were looking at it from a perspective of, yeah, we can find people who are experts in those fields. They don't scale up to the size that we need as we're going to really quickly go from R&D company into doing tens of millions of dollars a year in revenue and activities. So that's where it beats us out over say Sage or QuickBooks is it's got that complete scalability. We can go to multiple subsidiaries, foreign currency, not a problem. It's got that full functionality.
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Zuora
In its focused area of subscription management, Zuora does well against competitors. There are some aspects of the tool that appear to attempt to be more "platform" oriented, but fall off quickly. NetSuite and SFDC are not reporting tools, but they look great when compared to Zuora in this regard. Zuora has scripting capabilities thru REST and SOAP (deprecated), but I have found it to be confusing and not particularly useful; much of the documentation and KB seems out-of-date or just plain wrong.
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Scalability
NetSuite
We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
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Zuora
The product is capable of a lot, small companies and large companies can utilize it with ease
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Return on Investment
NetSuite
  • Positive impact, again, it's our source of truth, so we are able to not have questions about how much money we have in the bank or do we have enough material to build this job. Being able to know those things immediately is super valuable.
  • I mean it's the grease that skids the wheels that gets us to accomplish the things that we do in our business.
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Zuora
  • Poor support has slowed down our implementation of features and resolution of issues
  • Lack of flexibility has led to some complex and unwieldy workaround solutions
  • No useful built in AR reporting so we had to come up with our own solution
  • Challenges with finance due to unreliability of Salesforce sync
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ScreenShots

NetSuite ERP Screenshots

Screenshot of one view into the most critical business processes.Screenshot of Mobile-friendly design