What users are saying about
16 Ratings
14 Ratings
16 Ratings
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Score 8 out of 100
14 Ratings
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Score 7.7 out of 100

Feature Set Ratings

  • NICE Satmetrix and SnapSurveys are tied in 5 feature sets: Survey Format & Appearance, Survey Content, Survey Logic, Survey Reporting & Analytics, Survey Administration & Security

Survey Format & Appearance

8.0

NICE Satmetrix

80%
8.0

SnapSurveys

80%
NICE Satmetrix ranks higher in 3/3 features

Survey templates

8.0
80%
2 Ratings
8.0
80%
2 Ratings

Themes

8.0
80%
2 Ratings
8.0
80%
2 Ratings

Custom logo/branding

8.0
80%
2 Ratings
8.0
80%
2 Ratings

Survey Content

8.0

NICE Satmetrix

80%
8.0

SnapSurveys

80%
NICE Satmetrix ranks higher in 3/3 features

Changes to live survey

8.0
80%
2 Ratings
8.0
80%
2 Ratings

Question design help

8.0
80%
2 Ratings
8.0
80%
2 Ratings

Multiple question types

8.0
80%
2 Ratings
8.0
80%
2 Ratings

Survey Logic

8.0

NICE Satmetrix

80%
8.0

SnapSurveys

80%
NICE Satmetrix ranks higher in 1/1 features

Survey logic flexibility

8.0
80%
2 Ratings
8.0
80%
2 Ratings

Survey Reporting & Analytics

8.0

NICE Satmetrix

80%
8.0

SnapSurveys

80%
NICE Satmetrix ranks higher in 5/5 features

Response tracking

8.0
80%
2 Ratings
8.0
80%
2 Ratings

Data export

8.0
80%
2 Ratings
8.0
80%
2 Ratings

Standard reports

8.0
80%
2 Ratings
8.0
80%
2 Ratings

Custom reports

8.0
80%
2 Ratings
8.0
80%
2 Ratings

Analytics

8.0
80%
2 Ratings
8.0
80%
2 Ratings

Survey Administration & Security

8.0

NICE Satmetrix

80%
8.0

SnapSurveys

80%
NICE Satmetrix ranks higher in 2/2 features

Access controls

8.0
80%
2 Ratings
8.0
80%
2 Ratings

Compliance

8.0
80%
2 Ratings
8.0
80%
2 Ratings

Survey Distribution

NICE Satmetrix

Feature Set Not Supported
N/A
8.0

SnapSurveys

80%
SnapSurveys ranks higher in 2/2 features

Vendor-offered crowdsourcing

N/A
0 Ratings
8.0
80%
1 Rating

Respondent restrictions

N/A
0 Ratings
8.0
80%
1 Rating

Attribute Ratings

  • SnapSurveys is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

Likelihood to Recommend

4.0

NICE Satmetrix

40%
7 Ratings
8.0

SnapSurveys

80%
8 Ratings

Likelihood to Renew

5.1

NICE Satmetrix

51%
5 Ratings
9.3

SnapSurveys

93%
6 Ratings

Usability

NICE Satmetrix

N/A
0 Ratings
8.0

SnapSurveys

80%
2 Ratings

Support Rating

NICE Satmetrix

N/A
0 Ratings
8.0

SnapSurveys

80%
1 Rating

Likelihood to Recommend

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer

SnapSurveys

I think it is very important to go through their training videos and user guides. Devote the time to learning it correctly from the beginning. In the long run you will enjoy it much more than plowing right into it and then trying to find out if you did it right. Also, while you are not required to buy the annual maintenance contract, I think if you are going to use the program, don't skimp, buy the annual maintenance contract. The free technical support is necessary, especially when you are up against deadlines.
Phil Kopel | TrustRadius Reviewer

Pros

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

SnapSurveys

  • The training helped me to customize surveys for the different departments that the office of IR served.
  • Surveys were easy to create and gathering information was made easy because SnapsSurveys worked well with SPSS.
  • Once surveys were created I could scan them and have the results to my boss in less than an hour depending on the size of the survey group.
  • Snaps customer service reps were always willing to help.
Christina O'Steen | TrustRadius Reviewer

Cons

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer

SnapSurveys

  • Though the user interface is easy to navigate, it would be nice to see is design updated to something more aesthetically pleasing.
Casey Iannone | TrustRadius Reviewer

Pricing Details

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

NICE Satmetrix Editions & Modules

Additional Pricing Details

SnapSurveys

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$695 per year

SnapSurveys Editions & Modules

Edition
Online/Mobile$6951
Paper Scanning$2,3951
Online/Mobile - Perpetual License$5,995
Paper Scanning - Perpetual License$3,995
  1. per year
  2. none
Additional Pricing Details

Likelihood to Renew

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Anonymous | TrustRadius Reviewer

SnapSurveys

SnapSurveys 9.3
Based on 6 answers
The main reason we will renew is that it does the job, it supports our system, and we have budgeted for it so why change?
Jonathan Crane | TrustRadius Reviewer

Usability

NICE Satmetrix

No score
No answers yet
No answers on this topic

SnapSurveys

SnapSurveys 8.0
Based on 2 answers
I think as an organization there is always room to grow, however, this application has really helped us with our dilemma with offline, online, and paper surveys. We are able to make our surveys fun and engaging and the interface for the person creating the survey is user-friendly. Customer service is very helpful if you need additional support.
Paola Cedeno | TrustRadius Reviewer

Alternatives Considered

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Anonymous | TrustRadius Reviewer

SnapSurveys

It is an in between option. The options we evaluated were Qualtrics and SurveyGizmo. It's cheaper than Qualtrics and easier to design surveys than SurveyGizmo. Nonetheless it's not the worst option out there like SurveyMonkey.
Anonymous | TrustRadius Reviewer

Return on Investment

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer

SnapSurveys

  • Using a professional survey package enhances my reputation as a research professional.
  • I have been able to use the software's functionality to exceed my clients expectations.
Tamara Gooderham | TrustRadius Reviewer

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