What users are saying about
15 Ratings
11 Ratings
15 Ratings
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Score 8.1 out of 100
11 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer

SnapSurveys

I think it is very important to go through their training videos and user guides. Devote the time to learning it correctly from the beginning. In the long run you will enjoy it much more than plowing right into it and then trying to find out if you did it right. Also, while you are not required to buy the annual maintenance contract, I think if you are going to use the program, don't skimp, buy the annual maintenance contract. The free technical support is necessary, especially when you are up against deadlines.
Phil Kopel | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

NICE Satmetrix
8.0
SnapSurveys
6.3
Survey templates
NICE Satmetrix
8.0
SnapSurveys
6.0
Themes
NICE Satmetrix
8.0
SnapSurveys
6.0
Custom logo/branding
NICE Satmetrix
8.0
SnapSurveys
7.0

Survey Content

NICE Satmetrix
8.0
SnapSurveys
7.0
Changes to live survey
NICE Satmetrix
8.0
SnapSurveys
8.0
Question design help
NICE Satmetrix
8.0
SnapSurveys
7.0
Multiple question types
NICE Satmetrix
8.0
SnapSurveys
6.0

Survey Logic

NICE Satmetrix
8.0
SnapSurveys
7.0
Survey logic flexibility
NICE Satmetrix
8.0
SnapSurveys
7.0

Survey Reporting & Analytics

NICE Satmetrix
8.0
SnapSurveys
7.4
Response tracking
NICE Satmetrix
8.0
SnapSurveys
8.0
Data export
NICE Satmetrix
8.0
SnapSurveys
8.0
Standard reports
NICE Satmetrix
8.0
SnapSurveys
9.0
Custom reports
NICE Satmetrix
8.0
SnapSurveys
8.0
Analytics
NICE Satmetrix
8.0
SnapSurveys
4.0

Survey Administration & Security

NICE Satmetrix
8.0
SnapSurveys
8.5
Access controls
NICE Satmetrix
8.0
SnapSurveys
8.0
Compliance
NICE Satmetrix
8.0
SnapSurveys
9.0

Pros

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

SnapSurveys

  • The training helped me to customize surveys for the different departments that the office of IR served.
  • Surveys were easy to create and gathering information was made easy because SnapsSurveys worked well with SPSS.
  • Once surveys were created I could scan them and have the results to my boss in less than an hour depending on the size of the survey group.
  • Snaps customer service reps were always willing to help.
Christina O'Steen | TrustRadius Reviewer

Cons

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer

SnapSurveys

  • Though the user interface is easy to navigate, it would be nice to see is design updated to something more aesthetically pleasing.
Casey Iannone | TrustRadius Reviewer

Likelihood to Renew

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Anonymous | TrustRadius Reviewer

SnapSurveys

SnapSurveys 9.3
Based on 6 answers
The main reason we will renew is that it does the job, it supports our system, and we have budgeted for it so why change?
Jonathan Crane | TrustRadius Reviewer

Usability

NICE Satmetrix

No score
No answers yet
No answers on this topic

SnapSurveys

SnapSurveys 7.0
Based on 1 answer
Snap's usability is fine given the wide ranging functionality the survey software offers
Tamara Gooderham | TrustRadius Reviewer

Alternatives Considered

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Anonymous | TrustRadius Reviewer

SnapSurveys

It is an in between option. The options we evaluated were Qualtrics and SurveyGizmo. It's cheaper than Qualtrics and easier to design surveys than SurveyGizmo. Nonetheless it's not the worst option out there like SurveyMonkey.
Anonymous | TrustRadius Reviewer

Return on Investment

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer

SnapSurveys

  • Our aim is to create surveys that are easy to use from the respondents perspective. Snap helps us do that.
  • Snap allows us to be more creative and push the limits with surveys in a way that we could not do with paper surveys.
Naomi Tyler | TrustRadius Reviewer

Pricing Details

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SnapSurveys

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NICE Satmetrix
4.0
SnapSurveys
6.0

Likelihood to Renew

NICE Satmetrix
5.1
SnapSurveys
9.3

Usability

NICE Satmetrix
SnapSurveys
7.0

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