189 Ratings
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Score 7.3 out of 100
47 Ratings
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Score 7.1 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

WORKetc

If you are looking for a way to organize customer data and projects across regions, then WORK[etc] will get the job done. For our company, the country is divided into 3 regions and each region has a team of workers in charge of providing ongoing support services to that region. WORK[etc] has organized our company exponentially and given us a solid database to pull from to ensure we're meeting contractual requirements, providing timely deliverables and staying ahead of the game. Because I only work in a service industry, I don't know if WORK[etc] would be appropriate for product based companies, However, if you were offering anything [product or service] that required online support, the system will function well.
Melissa Bailey | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
WORKetc
7.9
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
WORKetc
8.6
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
WORKetc
8.3
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
WORKetc
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
WORKetc
7.8
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
WORKetc
7.9
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
WORKetc
7.3
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
WORKetc
8.1
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
WORKetc
7.8
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
WORKetc
7.3

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
WORKetc
8.3
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
WORKetc
9.0
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
WORKetc
7.3
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
WORKetc
8.5

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
WORKetc
7.4
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
WORKetc
7.7
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
WORKetc
7.1

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
WORKetc
8.1
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
WORKetc
8.7
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
WORKetc
7.9
Billing and invoicing management
Oracle CX Sales (formerly Oracle Engagement Cloud)
WORKetc
7.8

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
WORKetc
7.3
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
WORKetc
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
WORKetc
7.5
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
WORKetc
7.2

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
WORKetc
8.0
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
WORKetc
8.4
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
WORKetc
8.2
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
WORKetc
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
WORKetc
7.3

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
WORKetc
8.9
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
WORKetc
9.1
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
WORKetc
8.8

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
WORKetc
7.3
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
WORKetc
7.3
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
WORKetc

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
WORKetc
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
WORKetc
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
WORKetc

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
WORKetc
7.5
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
WORKetc
7.5

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

WORKetc

  • Connecting all the different methods of communicating with our clients into one place is the best part of the application to us. The Google Apps integration lets us update all of our WORK[etc] details directly from our email page which saves a huge amount of time. It lets us move back and forth freely between WORK[etc] tools and our Google Apps email, documents, calendar, etc. with ease.
  • Breaking work according to what we are doing helps us group and ungroup things as needed. Since we do tech support and so much more having the ability to connect projects, support cases, to dos, documents, discussions, and more all together makes it easy to work with the relationships of all the different activity.
  • We have found the discussion tool to be vital to moving things through quickly. There are many discussions that are just FYI while others really need a decision or answer form the team members. Discussions allows us to quickly note the people we need to answer us and what is there as an FYI. It keeps all that history so our decision process become documented easily and not lost in email chains.
Donna Grindle, CHPSE, CHPC | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

WORKetc

  • The one key issue that it doesn't solve is resource utilisation. You are able to add the number of hours that each "to do" will take but you can't allocate that to an employee and then aggregate all that up to show how much capacity you are using or have left.
  • One if its great benefits is its flexibility but that is also a drawback because there are multiple ways to do the same thing. This means that to ensure consistency across all employees having your own business procedures on how to use WORKetc is vital.
  • Some of the financial processes don't fully reflect UK practice currently. For instance it doesn't deal with VAT on expenditure well. However we have been assured that this is being resolved.
Ian Nicholson | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

WORKetc

WORKetc 8.2
Based on 30 answers
We, as a company, have put a lot of time and energy into building the system to where it is for us today. With its constant improvements and our continually learning and developing, I couldn't imagine moving away from WORKetc to try a different system out. This really does give us everything that we've wanted/needed in a system without having to utilize 2-3 different products. The part that makes this so unique compared to other systems that we've used in the past is the fact that it has a project management piece built in, and that in itself is a huge driving point in why we will continue to use this.
Deanna Perkins | TrustRadius Reviewer

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

WORKetc

WORKetc 8.2
Based on 5 answers
My staff hates it, our clients require transparency and you manual have to enter notes, billing is horrific, as it does not subtotal by type - so as a T&M shop there is no way to easily see how much was spent to each matter or service type.
Marc Korody | TrustRadius Reviewer

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

WORKetc

WORKetc 9.1
Based on 3 answers
It never let me down. The support team never let me down.
Runy Calmera | TrustRadius Reviewer

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

WORKetc

WORKetc 8.2
Based on 4 answers
WORKetc compares well in regards to speed and reliability to other cloud-based products we use such as Google for Work. Compared to our old in-house based CRM, it is a superstar; faster, more reliable and easily run on a variety of browsers and smart phones. The program loads fast as do data screens for contacts, projects, invoices and more
William Mullane | TrustRadius Reviewer

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

WORKetc

WORKetc 8.2
Based on 5 answers
WORKetc offers maybe the best support in the business. Product documentation and training resources are outstanding. Support tickets or inquiries are answered quickly. If you do need to address an issue in person, it is easy to schedule a 15 or 30 minute live call with their fantastic support staff who are fast, friendly and skilled
William Mullane | TrustRadius Reviewer

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

WORKetc

No score
No answers yet
No answers on this topic

Online Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 2 answers
They know their stuff. They listen to your use cases. They get back to you.
Runy Calmera | TrustRadius Reviewer

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

WORKetc

WORKetc 9.1
Based on 2 answers
The implementation of the system was fairly easy. Because of our previous experience with a similar system, we were ready and working on the product as soon as we announced the switch. The system also allowed us to simplify our processes by integrating timesheets and project management directly into our CMS.
Jonathan Hickman | TrustRadius Reviewer

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

WORKetc

We needed a CRM that would work with US. We found WORK [etc] was exactly what we needed. being able to customize the CRM around our company and further change as we go has been the best thing about it. We haven't been locked into how it is set up and can change it very quickly.
Regan Barrett | TrustRadius Reviewer

Scalability

Oracle CX Sales (formerly Oracle Engagement Cloud)

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 2 answers
Everything is related. You can scale up your team rapidly.
Runy Calmera | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

WORKetc

  • Setting up project templates is time-consuming - if you want to do it right. Nevertheless, it is well worth it! Routine complex projects that used to require at least six people and at least as many "silos of information" are now done with two or three people, and - at most - 2 or 3 silos of information. And that's only because I haven't fully integrated the program with our Accounting programs (and there is an API for Quickbooks). I'd say the initial investment of perhaps 80 hours on my part was saved five or ten times over during our first six months, with better accuracy, accountability, and documentation. Since then, the ROI is at least 20 or 30 times annually of my time...the one thing I can't buy more of.
Keith Klein | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Oracle CX Sales (formerly Oracle Engagement Cloud) Editions & Modules

Additional Pricing Details

WORKetc

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

WORKetc Editions & Modules

Edition
Starter Edition$781
Team$1952
Foundations$3953
  1. Per Month for up to 2 Users
  2. Per month for up to 3 Users (Each extra user + $49/month)
  3. Per month for up to 5 Users (Each extra user + $59/month)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
WORKetc
7.8

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
WORKetc
8.2

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
WORKetc
8.2

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
WORKetc
9.1

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
WORKetc
8.2

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
WORKetc
8.2

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
WORKetc

Online Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
WORKetc
8.2

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
WORKetc
9.1

Scalability

Oracle CX Sales (formerly Oracle Engagement Cloud)
WORKetc
8.2

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