What users are saying about
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Top Rated
2178 Ratings

TeamViewer

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Top Rated
2178 Ratings
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Score 8.3 out of 100
30 Ratings
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Score 8.4 out of 100

Feature Set Ratings

    Remote Administration

    8.2

    TeamViewer

    82%

    TeamViewer Meeting

    Feature Set Not Supported
    N/A
    TeamViewer ranks higher in 14/14 features

    Screen sharing

    9.0
    90%
    293 Ratings
    N/A
    0 Ratings

    File transfer

    8.2
    82%
    276 Ratings
    N/A
    0 Ratings

    Instant message

    7.9
    79%
    253 Ratings
    N/A
    0 Ratings

    Secure remote access with Smart Card authentication

    8.2
    82%
    77 Ratings
    N/A
    0 Ratings

    Access to sleeping/powered-off computers

    7.3
    73%
    192 Ratings
    N/A
    0 Ratings

    Over-the-Internet remote session

    9.0
    90%
    288 Ratings
    N/A
    0 Ratings

    Initiate remote control from mobile

    8.1
    81%
    234 Ratings
    N/A
    0 Ratings

    Remote management of servers & workstations

    8.4
    84%
    248 Ratings
    N/A
    0 Ratings

    Remote Active Directory® management

    8.4
    84%
    80 Ratings
    N/A
    0 Ratings

    Centralized management dashboard

    7.8
    78%
    187 Ratings
    N/A
    0 Ratings

    Session record

    8.0
    80%
    182 Ratings
    N/A
    0 Ratings

    Annotations

    7.7
    77%
    90 Ratings
    N/A
    0 Ratings

    Monitoring and Alerts

    8.4
    84%
    111 Ratings
    N/A
    0 Ratings

    Multi-platform remote control

    8.4
    84%
    229 Ratings
    N/A
    0 Ratings

    Performance & Compatibility of Online Events Software

    TeamViewer

    Feature Set Not Supported
    N/A
    7.5

    TeamViewer Meeting

    75%
    TeamViewer Meeting ranks higher in 4/4 features

    High quality audio

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    High quality video

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Mobile support

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Screen Sharing

    TeamViewer

    Feature Set Not Supported
    N/A
    8.5

    TeamViewer Meeting

    85%
    TeamViewer Meeting ranks higher in 2/2 features

    Desktop sharing

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Whiteboards

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Online Meetings / Events

    TeamViewer

    Feature Set Not Supported
    N/A
    8.0

    TeamViewer Meeting

    80%
    TeamViewer Meeting ranks higher in 5/5 features

    Calendar integration

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Meeting initiation

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Integrates with social media

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Record meetings / events

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Slideshows

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Online Events Collaboration

    TeamViewer

    Feature Set Not Supported
    N/A
    7.0

    TeamViewer Meeting

    70%
    TeamViewer Meeting ranks higher in 2/2 features

    Live chat

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Audience polling

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Online Events Security

    TeamViewer

    Feature Set Not Supported
    N/A
    8.0

    TeamViewer Meeting

    80%
    TeamViewer Meeting ranks higher in 3/3 features

    User authentication

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Attribute Ratings

    • TeamViewer is rated higher in 1 area: Likelihood to Recommend
    • TeamViewer Meeting is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    8.3

    TeamViewer

    83%
    335 Ratings
    8.0

    TeamViewer Meeting

    80%
    11 Ratings

    Likelihood to Renew

    9.1

    TeamViewer

    91%
    59 Ratings

    TeamViewer Meeting

    N/A
    0 Ratings

    Usability

    9.1

    TeamViewer

    91%
    58 Ratings

    TeamViewer Meeting

    N/A
    0 Ratings

    Availability

    9.5

    TeamViewer

    95%
    6 Ratings

    TeamViewer Meeting

    N/A
    0 Ratings

    Performance

    9.5

    TeamViewer

    95%
    6 Ratings

    TeamViewer Meeting

    N/A
    0 Ratings

    Support Rating

    8.2

    TeamViewer

    82%
    69 Ratings
    9.0

    TeamViewer Meeting

    90%
    2 Ratings

    In-Person Training

    5.0

    TeamViewer

    50%
    1 Rating

    TeamViewer Meeting

    N/A
    0 Ratings

    Online Training

    6.0

    TeamViewer

    60%
    3 Ratings

    TeamViewer Meeting

    N/A
    0 Ratings

    Implementation Rating

    10.0

    TeamViewer

    100%
    14 Ratings

    TeamViewer Meeting

    N/A
    0 Ratings

    Product Scalability

    9.5

    TeamViewer

    95%
    4 Ratings

    TeamViewer Meeting

    N/A
    0 Ratings

    Likelihood to Recommend

    TeamViewer

    We plan to integrate TeamViewer with Microsoft Intune for better support assistance, asset inventory, third-party updates, and pushing Windows Update and versions. We are currently using both LogMeIn and TeamViewer but looking to move fully move over to TeamViewer, but we have both for redundancy in case one of the applications crashes, which it does happen. Especially with Apple devices, LogMeIn seems to have an easier time using un-attended access compared to TeamViewer, as well as being able to hear the audio.
    Anonymous | TrustRadius Reviewer

    TeamViewer Meeting

    Blizz is great for any kind of video conferencing call, it brings a lot to the table and manages to execute its service very well. I would recommend it to anyone that is looking for an affordable and solid video conferencing experience. In my opinion, it would suit both medium and small teams the most.
    Anna Abalyan | TrustRadius Reviewer

    Pros

    TeamViewer

    • Teamviewer has the ability to set up a Quick Support option so that you do not need to permanently install anything on a user's computer. The user clicks the link you send them and a temp program is installed to help with access.
    • TeamViewer's list of options, once in a session, is the best I have seen. The automatic ability to reconnect when you reboot a user's PC is particularly helpful.
    • Teamviewer easily supports multiple monitors so if on with someone that has 3 monitors you can easily click through each view.
    • Since the application has matured over the years, it has great support both from the publisher and general internet support.
    Anonymous | TrustRadius Reviewer

    TeamViewer Meeting

    • Very effective linking of different devices. Easy to join from anywhere/any device by just entering the meeting ID.
    • Minimal, intuitive interface that takes very little getting used to. I skipped the help section and still figured everything out within a couple of minutes.
    • Pairs with Outlook so you can view all your existing contacts from within Blizz. Really saves time and stops anyone being missed out.
    • Can support up to 300 participants.
    • Reasonable pricing structure. Free for personal use and still good value for the higher-level packages. You can also add local numbers for free.
    • Live text chat for use during a meeting if you have something to say but don’t want to interrupt the presenter.
    • A secured connection so there are no issues sending sensitive documents etc.
    • The audio and video quality has always been excellent (although I’ve come to expect this from any conferencing software nowadays).
    Tom Foster | TrustRadius Reviewer

    Cons

    TeamViewer

    • TeamViewer is very difficult to set up initially when trying to set up a permanent remote connection. It requires several steps that have to be done just right, or else it won't work, and doesn't give any indication of why it won't work.
    • TeamViewer is slow to make the initial connection.
    • Compared to other remote support products we use, TeamViewer lacks several features, such as the ability to see detailed information about a given computer without logging into the computer.
    Richard Hogan | TrustRadius Reviewer

    TeamViewer Meeting

    • I tried adding new people to the meeting and if they are not already part of my contact list, I could not search for them easily during the meeting. There were no error messages when searching for non-existing users in my contact list. I expected a message stating that no contacts were found.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    TeamViewer

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $24.9 per month (billed annually)

    TeamViewer Editions & Modules

    Edition
    Business$50.901
    Premium$102.902
    Corporate$206.903
    Remote Access$24.904
    1. per month (billed annually) 1 Licensed User
    2. per month (billed annually) 15 Licensed Users
    3. per month (billed annually) 30 Licensed Users
    4. per month (billed annually) 1 Licensed User
    Additional Pricing Details

    TeamViewer Meeting

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    TeamViewer Meeting Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    TeamViewer

    TeamViewer 9.1
    Based on 59 answers
    TeamViewer is everything we're looking for in a support tool, the cost for the tool is negligible with the value we receive from the tool. TeamViewer has saved us many times and continues to provide functionality and support for our devices like we haven't seen before in other tools. The ability to use TeamViewer quick connect provides efficient and non-technical ways for our non-tech-savvy end-users to get the assistance that they need while IT has the visibility and control over all of its' computer assets.
    Anonymous | TrustRadius Reviewer

    TeamViewer Meeting

    No score
    No answers yet
    No answers on this topic

    Usability

    TeamViewer

    TeamViewer 9.1
    Based on 58 answers
    Although the program is simple to operate on its own, determining how simple it is to use TeamViewer is extremely subjective and dependent on the particular use case. The transfer of files is also supported, and the company boasts that its transfer rate is far faster than that of any of its rivals. On-the-fly compression, which was a feature exclusive to TeamViewer, was responsible for this accomplishment.
    Jerica Gilley | TrustRadius Reviewer

    TeamViewer Meeting

    No score
    No answers yet
    No answers on this topic

    Reliability and Availability

    TeamViewer

    TeamViewer 9.5
    Based on 6 answers
    No single outage till now.
    Vinayak Kadam | TrustRadius Reviewer

    TeamViewer Meeting

    No score
    No answers yet
    No answers on this topic

    Performance

    TeamViewer

    TeamViewer 9.5
    Based on 6 answers
    Steady connection and easy quick connect and disconnect
    Jackie Ramos | TrustRadius Reviewer

    TeamViewer Meeting

    No score
    No answers yet
    No answers on this topic

    Support Rating

    TeamViewer

    TeamViewer 8.2
    Based on 69 answers
    I was able to talk to sales about our problem (of being charged for an additional year subscription when we had asked to cancel), and Sales and I had a nice conversation. But when I contacted TeamViewer Support by email to request that our subscription be canceled, they very "nicely" told me by email that I should have read the "fine print". And that they can "Automatically Renew" a subscription for a year if they do not receive a cancellation request a month before the expiration of the current subscription. (When I called Support, I was put on hold; and I held, and held, and held, etc.) Admittedly, part of the problem was mine. I sent in my cancellation request after the deadline that TeamViewer outlines in their "fine print". But, I still feel that TeamViewer could have or should have a policy of refunding at least a large percentage of the "Automatic Renewal" charge, especially if the customer is not utilizing the subscription.
    Anonymous | TrustRadius Reviewer

    TeamViewer Meeting

    TeamViewer Meeting 9.0
    Based on 2 answers
    The last time I had interaction with Blizz by TeamViewer support was directly on their website in the Help option, I sent them a written message, and in a few minutes, they had already answered me.I think the technical service is efficient.
    Denise Heaton | TrustRadius Reviewer

    Online Training

    TeamViewer

    TeamViewer 6.0
    Based on 3 answers
    I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
    Jordan Paquette | TrustRadius Reviewer

    TeamViewer Meeting

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    TeamViewer

    TeamViewer 10.0
    Based on 14 answers
    Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
    Anonymous | TrustRadius Reviewer

    TeamViewer Meeting

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    TeamViewer

    TeamViewer is a great tool with a well-respected name and a foundation of trust with advanced and intermediate users. We used to have BeyondTrust (Bomgar) in our office and it provided equivalent feature sets but had a dated appearance. Performance with both products is exceptional, and we could only ask for TeamViewer to have a mandatory recording feature.
    Anonymous | TrustRadius Reviewer

    TeamViewer Meeting

    Previously, our sister company [didn't] want to invest [in] meeting software, so we were only using free version software, which has limits, like meeting time limit, file sharing limit, and [the] audio and video [were] not clear [as] it depended upon internet connectivity. [However,] when we changed to TeamViewer Meeting, we have seen immense change in the above features.
    Mohammed Ashfaq Hussain | TrustRadius Reviewer

    Scalability

    TeamViewer

    TeamViewer 9.5
    Based on 4 answers
    I've rarely had problems with the product.
    Mike Robinson | TrustRadius Reviewer

    TeamViewer Meeting

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    TeamViewer

    • Since I started using TeamViewer, the number of times I have to visit clients to update our programs on the PC has been visibly reduced, which is very helpful.
    • TeamViewer not only improves work efficiency and productivity, but also contributes to work-life balance and, above all, to fast customer service.
    • It is also recommended for system administrators who cover several offices with a small number.
    Manuel Hernandez | TrustRadius Reviewer

    TeamViewer Meeting

    • Using the Blizz app for my growing business, I’ve saved lots of money just from not having to spend on gas to meet in person or spend on getting other more expensive apps.
    • Eventually, as my business grows (partially also thanks to Blizz), I’ll have to upgrade the app, but the upgrade doesn’t concern me, as I’ll still be saving more money than I was before having Blizz.
    • Since communication is made easy with this app, it also saves me time - time that can now be spent investing in my business.
    G. Scot Robinson | TrustRadius Reviewer

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