TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Webex Meetings

    Score8.7 out of 10
    N/AWebex Meetings is a video conferencing solution powering hybrid work. It enables a seamless collaboration experience and better results with meetings that are designed to give everyone the ability to engage no matter their location, language, or communication style.

    $14.50

    per month per user

    Zoom Events & Webinars

    Score8.8 out of 10
    N/AZoom Events and Webinars are part of Zoom’s event solutions that uses existing Zoom products to produce interactive and engaging virtual experiences. It combines Zoom Meetings, Chat, and Video Webinars in one solution that enables event organizers to produce ticketed, live events for internal or external audiences of any size.

    $89

    per month 300 attendees

    Pricing
    Webex MeetingsZoom Events & Webinars
    Editions & Modules
    Webex Meet
    $14.50
    per month per user
    Webex Suite: Meet + Call
    $25
    per month per user
    Enterprise
    Contact Sales
    Zoom Webinars
    starting at $89
    per month starting with 300 attendees
    Zoom Events
    starting at $149
    per month starting with 100 attendees
    Zoom Webinars Plus
    starting at $99
    per month starting with 100 attendees
    Offerings
    Pricing Offerings
    Webex MeetingsZoom Events & Webinars
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsDiscount available for annual pricing.Plans supporting up to 10k attendees available. Discount available for annual billing. Pay-per-attendee available for Zoom Webinars Plus and Zoom Events.
    More Pricing Information
    Community Pulse
    Webex MeetingsZoom Events & Webinars
    Considered Both Products
    Cisco
    Chose Webex Meetings
    Webex Meetings had the immediate call functionality, where this functionality is lagging in GMeet and Zoom, where it stands on top among its competitors. Webex Meetings has good-quality audio and video. The screensharing option in Webex Meetings is also really good. The …
    Incentivized
    Chose Webex Meetings
    We are using Webex Meetings from last few years. Webex emphasizes data security and offers a stable connection, which is crucial for enterprise communications. Webex offers a suite of tools including screen sharing, virtual backgrounds, breakout rooms, real-time captions, and …
    Incentivized
    Chose Webex Meetings
    Over the years following the COVID-19 pandemic, we have sustained a constant remote/hybrid presence using the Webex platform. We've learnt new remote ways to comply with safeguarding pupils at home, allowing staff to obtain a more excellent work/life balance and improve our …
    Incentivized
    Chose Webex Meetings
    It's better, according to me, because first of all, it has better audio and video quality, and I think it's more secure than Zoom as it's a security services company, so they know what they are doing.
    Incentivized
    Chose Webex Meetings
    Webex Meetings is one of its kind and always stands out of them. As it has a very unique software and user interface which is again very user friendly and easy to use even if you are a first time user of the product . Hence I always prefer Webex Meetings over others even after …
    Incentivized
    Chose Webex Meetings
    I Believe both ZOOM and Webex are comparable, however, I am of the opinion that Webex excels in terms of video and audio quality. it is not a big difference but it is better. Additionally, I find it to be more user-friendly, with tools that are easier to access and utilize.
    Incentivized
    Chose Webex Meetings
    Zoom is also a group product that offers different applications and is effective in its own term but recently or in the past there have been certain security concerns with Zoom so my personal choice is that I go with WebEx from the security standpoint.
    Incentivized
    Chose Webex Meetings
    This is all about preference. For me Webex Meetings has everything you need, easy to use and can be downloaded quickly. I can use it on my PC or my mobile phone and move between devices. Security is important for me and the ability to lock my meeting for that added security …
    Incentivized
    Chose Webex Meetings
    Webex is better than BlueJeans, Google Meet, and perhaps matches up with Teams in terms of ease-of-use and getting meetings started on time. Our company uses Webex because it’s a Microsoft Outlook company and many of the execs and tech teams prefer Webex. Cost-wise, Zoom may be …
    Incentivized
    Chose Webex Meetings
    Webex is very fast in integration with other software. It is very fast in delivering both video and audio information. Navigation is easy.
    Incentivized
    Chose Webex Meetings
    Webex Meetings certainly competes with Zoom as a leader in the online meeting/cloud software space. Some features and tools of Webex Meetings are superior to Zoom. Overall, Zoom's platform is a bit more user-friendly and makes it a bit easier for internal and external …
    Incentivized
    Chose Webex Meetings
    The screen-sharing along with whiteboard to configure and build datacenter with teammates remotely is very easy using Webex Meetings platform.
    Incentivized
    Chose Webex Meetings
    It is in every way better. Better audio quality, better video quality, and more reliable.
    Incentivized
    Chose Webex Meetings
    [Cisco Webex Meetings] still has an edge on being a front runner of web conferencing tool[s]. I like the ease of use and the built-in feature to allow collaboration during the meeting. [A] security feature in place is such an important aspect now to provide the peace of mind …
    Incentivized
    Chose Webex Meetings
    It easier for me to use Cisco Webex Meetings, you might say that I'm just used to it, since is the tool we use in our office, but I have the same feedback from customers.
    Incentivized
    Chose Webex Meetings
    Webex has better integration capabilities than Zoom, including with other Cisco collaboration tools that we also use. It’s also more visually simple, which makes onboarding easier for new users, and encourages further use among existing colleagues. Webex meetings are also …
    Incentivized
    Chose Webex Meetings
    I would say that I like WebEx much better than Adobe Connect, but not as much as Zoom. Zoom is fairly easier to use and has great features that are a little more student-friendly than Zoom. Adobe Connect on the other hand, is not as user friendly and definitely not as student …
    Incentivized
    Chose Webex Meetings
    Webex Meetings was much more feature-rich and easier to use than any of the other platforms I've used or evaluated.
    Incentivized
    Chose Webex Meetings
    While I am not a constant user of Zoom conference suite, I have used this method for different companies, and compared to Webex it is extremely clunky when joining a meeting. In the past, it has frequently frozen, or I have had to run an additional or temporary program in order …
    Incentivized
    Zoom
    Chose Zoom Events & Webinars
    Zoom is a cut above the other tools because it just works, the mobile app is excellent across all platforms, it integrates very well with calendars of any kind, Apple CarPlan, and the two license models work as tiered licensing should. The other platforms are okay, but haven't …
    Incentivized
    Chose Zoom Events & Webinars
    Zoom is easier to use from a technical and administrative level. The A/V quality is just much better and more stable.
    Incentivized
    Key User Insights
    Would buy again
    92%
    Would buy again
    609 Answers
    98%
    Would buy again
    44 Answers
    Delivers good value for the price
    96%
    Delivers good value for the price
    517 Answers
    100%
    Delivers good value for the price
    37 Answers
    Happy with the feature set
    94%
    Happy with the feature set
    622 Answers
    98%
    Happy with the feature set
    44 Answers
    Lived up to sales and marketing promises
    96%
    Lived up to sales and marketing promises
    380 Answers
    94%
    Lived up to sales and marketing promises
    34 Answers
    Implementation went as expected
    97%
    Implementation went as expected
    452 Answers
    97%
    Implementation went as expected
    34 Answers
    Features
    Webex MeetingsZoom Events & Webinars
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Webex Meetings and Zoom Events & Webinars
    Feature
    Webex Meetings
    8.7
    845 Ratings
    9% above category average
    Zoom Events & Webinars
    -
    Ratings
    High quality audio9.0840 Ratings00 Ratings
    High quality video9.0832 Ratings00 Ratings
    Low bandwidth requirements8.0800 Ratings00 Ratings
    Mobile support8.6762 Ratings00 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Webex Meetings and Zoom Events & Webinars
    Feature
    Webex Meetings
    8.5
    830 Ratings
    7% above category average
    Zoom Events & Webinars
    -
    Ratings
    Desktop sharing8.8829 Ratings00 Ratings
    Whiteboards8.1721 Ratings00 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Webex Meetings and Zoom Events & Webinars
    Feature
    Webex Meetings
    8.6
    838 Ratings
    5% above category average
    Zoom Events & Webinars
    -
    Ratings
    Calendar integration8.7795 Ratings00 Ratings
    Meeting initiation8.5825 Ratings00 Ratings
    Integrates with social media8.4351 Ratings00 Ratings
    Record meetings / events8.9783 Ratings00 Ratings
    Slideshows8.7708 Ratings00 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Webex Meetings and Zoom Events & Webinars
    Feature
    Webex Meetings
    8.8
    793 Ratings
    8% above category average
    Zoom Events & Webinars
    -
    Ratings
    Live chat8.8772 Ratings00 Ratings
    Audience polling9.0682 Ratings00 Ratings
    Q&A8.6691 Ratings00 Ratings
    Online Events Security
    Comparison of Online Events Security features of Webex Meetings and Zoom Events & Webinars
    Feature
    Webex Meetings
    8.8
    787 Ratings
    8% above category average
    Zoom Events & Webinars
    -
    Ratings
    User authentication8.8740 Ratings00 Ratings
    Participant roles & permissions8.8767 Ratings00 Ratings
    Confidential attendee list9.0475 Ratings00 Ratings
    Online Events Marketing
    Comparison of Online Events Marketing features of Webex Meetings and Zoom Events & Webinars
    Feature
    Webex Meetings
    -
    Ratings
    Zoom Events & Webinars
    9.9
    33 Ratings
    10% above category average
    Branding options00 Ratings10.033 Ratings
    Virtual Event
    Comparison of Virtual Event features of Webex Meetings and Zoom Events & Webinars
    Feature
    Webex Meetings
    -
    Ratings
    Zoom Events & Webinars
    9.2
    7 Ratings
    12% above category average
    Registration, RSVP, and ticketing00 Ratings8.77 Ratings
    Email marketing00 Ratings9.35 Ratings
    Livestreaming00 Ratings9.55 Ratings
    Audience engagement00 Ratings9.77 Ratings
    Event recording00 Ratings9.17 Ratings
    Virtual booths00 Ratings8.02 Ratings
    Networking00 Ratings9.94 Ratings
    Event analytics00 Ratings9.56 Ratings
    Best Alternatives
    Webex MeetingsZoom Events & Webinars
    Small Businesses
    ClickMeeting
    Score9.5 out of 10
    BigMarker
    Score6 out of 10
    Medium-sized Companies
    JioMeet
    Score9.8 out of 10
    RingCentral Events
    Score8.6 out of 10
    Enterprises
    Google Meet
    Score8.4 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Webex MeetingsZoom Events & Webinars
    Likelihood to Recommend
    8.8
    (864 ratings)
    8.8
    (87 ratings)
    Likelihood to Renew
    8.5
    (58 ratings)
    2.0
    (3 ratings)
    Usability
    8.0
    (117 ratings)
    9.7
    (13 ratings)
    Availability
    9.0
    (441 ratings)
    -
    (0 ratings)
    Performance
    9.5
    (416 ratings)
    -
    (0 ratings)
    Support Rating
    7.8
    (116 ratings)
    7.2
    (7 ratings)
    In-Person Training
    8.8
    (6 ratings)
    -
    (0 ratings)
    Online Training
    8.5
    (6 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.7
    (22 ratings)
    10.0
    (1 ratings)
    Configurability
    7.2
    (15 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    7.3
    (10 ratings)
    -
    (0 ratings)
    Ease of integration
    10.0
    (10 ratings)
    -
    (0 ratings)
    Product Scalability
    8.2
    (412 ratings)
    -
    (0 ratings)
    Professional Services
    8.9
    (9 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.6
    (12 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.9
    (13 ratings)
    -
    (0 ratings)
    User Testimonials
    Webex MeetingsZoom Events & Webinars
    Likelihood to Recommend
    Cisco
    The first reason is the ease of use and availability, which makes WebEx work for all. The quality of audio and video is adorable. As a business development associate, I must make an impression on the other side, and WebEx helps me make first impressions. A few features are complex for new users but can be resolved.
    Incentivized
    Read full review
    Zoom
    Zoom is well-suited for all companies. The functionality can range from basic to supercharged with all the bells and whistles; it is just a matter of what package level works best for you and your company. Having used multiple iterations of Zoom, it really relies on you and your company’s use case.
    Incentivized
    Read full review
    Pros
    Cisco
    • Anywhere at anytime virtual meetings and conferences.
    • Secure collaboration end-to-end.
    • Webex Assistant, I like this feature every much.
    • Customizable layouts as needs arise.
    • Great User Interface (UI).
    • Historical capture of meetings.
    • The shape and gesture recognition features using AI.
    • Note-taking.
    • Close Captioning in various languages.
    Incentivized
    Read full review
    Zoom
    • Zoom calendar integration is a great way to see what calls are upcoming
    • Ease of use for screen sharing and video call settings
    • Zoom Workplace is reliable at blocking out external noise that should be muted from actual conversation taking place in calls
    Incentivized
    Read full review
    Cons
    Cisco
    • Only a few options are there for non-verbal feedback like hand raising or emoji reactions. They should work on it as expressing understanding or agreement would help collaborate with the cross-functional teams.
    • More options for creating custom workflows and integrations with internal tools would be helpful and the whiteboard also looks basic compared to other similar tools. I think, adding features like sticky notes and freehand drawing would be a great boost.
    • The mobile app is functional but I find it less intuitive and feature-rich compared to the desktop version. Should have parity in features and a more user-friendly interface will become more helpful for mobile users like me who sometimes conduct or attend meetings on the go.
    Incentivized
    Read full review
    Zoom
    • I wish there were more polling options available in Zoom in general, and this extends to both webinar polling and post-webinar surveys. Could certainly do with a more robust polling feature set.
    • Setting up Registration for Zoom webinars can be very tricky, and I usually advise against webinar registration. The fact that users have to manually download an .ics to add it to their O365 calendars after registering means lots of issues with users attempting to join after registering early.
    • I would have complained about lack of breakout rooms for webinars, or the fact that the practice room can't be turned back on after it was turned off, but Zoom recently implemented webinar breakout rooms plus the Backstage feature, so both of these common complaints are now fully addressed!
    Incentivized
    Read full review
    Likelihood to Renew
    Cisco
    Because Webex Meetings is known for its consistent performance, with high quality audio and video that works well even in low bandwidth situations. This makes it a dependable tool for both small and large meetings without worrying about technical glitches. Also, the platform is easy to navigate, both for meeting hosts and participants. Features like screen sharing, chat, and breakout rooms are intuitive
    Incentivized
    Read full review
    Zoom
    We will be renewing with Zoom as long as it continues to meet our needs for client and lead outreach needs in a robust manner. With little error and an easy to use interface, Zoom has met our needs and exceeded our expectations. The cost is right and with a short learning curve, Zoom has been an easy decision to make and maintain.
    Incentivized
    Read full review
    Usability
    Cisco
    Webex Meetings does not provide enough audio feedback for users with visual disabilities to properly navigate the tool. Students, faculty, and staff who are blind or have low vision may not be able to use Webex Meetings. Users with motor disabilities that navigate via keyboard, may not be able to navigate the web conferencing session enough to participate fully.
    Incentivized
    Read full review
    Zoom
    Zoom Events is complex, but gets "almost easy" with experience and good guidance. I tell people, "Hosting a meeting is like driving a car; hosting a webinar is like driving an 18-wheeler; and hosting a Zoom Event is like flying a commercial airliner." You need experience, training, and ongoing guidance to be good at Zoom Events. Zoom has staff that knows everything there is to know about Zoom Events, but finding them and reaching them isn't easy. There aren't many consultants out there that are affordable and experienced.
    Incentivized
    Read full review
    Reliability and Availability
    Cisco
    So personally I have never faced any kind of meeting unavailability issue while scandaling meeting with WebEx the bandwidth is really good and in terms of application performance the same is my opinion what I mentioned for availability it is good and the objective of communication is quite fruitfully achieved with a simple and effective product like WebEx which is often bundled with the purchase of course which is which we have at our company and great discount is being offered so it is easy on our pocket. I really don't have any specific errors which have faced I should mention over here the operation or application uses is quite smooth.
    Incentivized
    Read full review
    Zoom
    No answers on this topic
    Performance
    Cisco
    We use browsers to join Webex Meetings and it is very good no issue also appears from Webex APP is very organized and does not consume more resources of PC so no issues appeared. We join audio and video in many ways, all of which are good. We integrated it with active Microsoft Exchange with easy deployment.
    Read full review
    Zoom
    No answers on this topic
    Support Rating
    Cisco
    The support cases can be opened instantly. The support engineers can support you via Telephone, E-Mail, WebEx Meetings, and My favorite WebEx application.24X7 Availability of the engineers. Step-by-step guidance is available by an engineer. https://help.webex.com/ - Great Site for instant FAQ's. https://status.webex.com/ - Is helpful to identify the updated schedule of WebEx or to know the server status of WebEx services.
    Incentivized
    Read full review
    Zoom
    Zoom [Video Webinar] has online web portal where user can take control of the meetings and their settings. It provides details of all the meeting happened and also provides participants list. It has support for webinars and recording also. Zoom [Video Webinar] gave special cloud permissions for paid users also from web portal and that can help in saving disk space.
    Read full review
    In-Person Training
    Cisco
    It was straight to the point and very informative. effective training often includes clear explanations, hands-on practice opportunities, time for questions and answers, real-world examples, and follow-up support. If you're trying to assess the quality of a specific training session, you might consider these factors. For organizations looking to assess the quality of their in-person training, it's best to solicit feedback directly from the participants. This can be done through anonymous surveys or feedback sessions, enabling the organization to gather firsthand information and improve future training sessions accordingly.
    Incentivized
    Read full review
    Zoom
    No answers on this topic
    Online Training
    Cisco
    It was very interactive and well explained. The trainor is very much knowledgeable of the product. He was able to answer all of our inquiries in a timely and professional manner. There were lots of exercises done during the duration of the training to ensure that we have a better view on what to expect from the product.
    Incentivized
    Read full review
    Zoom
    No answers on this topic
    Implementation Rating
    Cisco
    That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.
    Incentivized
    Read full review
    Zoom
    Implementation was very feasible during our initial usage of the Zoom after COVID-19.
    Incentivized
    Read full review
    Alternatives Considered
    Cisco
    The ability to transfer multimedia files directly into the platform and a very robust free plan helped me make the decision to try out Webex Meetings. Easy to set up in a company environment and accessible once the learning curve and sign up process are complete. In-platform web navigating is also a nice feature when onboarding new staff or doing market research.
    Incentivized
    Read full review
    Zoom
    Zoom Workplace stacks up better than Microsoft Teams in terms of general meeting capabilities, webinar and live event capabilities, user experience, and how slick it is generally - it's a nicer environment where things feel more intuitive and professional. Teams is laggy and slow, feels outdated. Google Meet doesn't have as many filtering options and nuanced capabilities. Zoom integrates well with a wider tech stack.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Cisco
    We use the free version of Webex Meetings to allow us to connect with suppliers/vendors that demand Webex Meetings be used for collaboration.
    Incentivized
    Read full review
    Zoom
    No answers on this topic
    Scalability
    Cisco
    I work for a Fortune 500 company with many employees so I can testify to its usability for large corporations. In addition, I use the software within my small team of sales reps so it is always usable on a small scale as well. In my eyes, this tool is scalable for businesses of all sizes without any hiccups or issues.
    Incentivized
    Read full review
    Zoom
    No answers on this topic
    Professional Services
    Cisco
    It is a user friendly application. We have had no adoption problems within the company.
    Incentivized
    Read full review
    Zoom
    No answers on this topic
    Return on Investment
    Cisco
    • The costly nature of individual accounts across multiple schools made it difficult to maintain the budget when our student population grew exponentially.
    • Often communicated to clients and stakeholders that we were a trustworthy and elevated provider.
    • Limited engagement and interactive features with students often contributed to complaints around student engagement and buy-in.
    Incentivized
    Read full review
    Zoom
    • Being able to quickly set up and run webinars for our teammates using the templates saves us time which equals money.
    • Using our saved Webinar templates ensures we are keeping on brand and adding the items requested by our legal and branding teams which saves time and frustration for all involved.
    • Webinars allow us to upskill our teammates faster without having to create a stand alone training. We can invite them to a hot topic webinar where they can learn, ask questions, and immediately take action on the topic.
    Incentivized
    Read full review
    ScreenShots

    Zoom Events & Webinars Screenshots

    Screenshot of features available for Zoom Events & WebinarsScreenshot of features available for Zoom EventsScreenshot of new and enhanced features