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BILL

BILL
Formerly Bill.com

Overview

What is BILL?

BILL is an online service for SMBs which provides a central dashboard for managing Accounts Receivable, Accounts Payable, and cash flow management. It syncs with all major accounting systems like QuickBooks, Sage, Intaact, and NetSuite.

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Recent Reviews

TrustRadius Insights

Bill.com has proven to be an invaluable tool for organizations looking to streamline their financial operations. Customers have praised …
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TrustRadius Insights
TrustRadius Insights

Horrible Experience

3 out of 10
August 17, 2022
We subscribed to Bill.com to complement our Quickbooks.com accounting system and use mainly the Accounts Payable and Receivable features. …
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Bill.com

6 out of 10
July 14, 2022
We needed a solution for our payables and bill.com fit the bill. The volume that we process (800+ per week) seems to cause problem with …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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PC
Patrick Coelho
CFO (Chief Financial Officer)
Evangelical Presbyterian Church (Non-profit Organization Management, 11-50 employees)
Verified User
Director in Corporate
Health, Wellness and Fitness Company, 1-10 employees
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Pricing

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Essentials

$45

Cloud
per user/per month

Team

$55

Cloud
per user/per month

Corporate

$79

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bill.com/product/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $45 per month
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Product Details

What is BILL?

BILL (NYSE: BILL) is a financial operations platform for small and midsize businesses (SMBs). For SMBs, BILL automates finance so businesses can thrive. The integrated platform helps businesses to more efficiently control their payables, receivables and spend and expense management. Businesses can use BILL’s proprietary member network of millions to pay or get paid faster. Headquartered in San Jose, California, BILL is a partner of U.S. financial institutions, accounting firms, and accounting software providers.

BILL Features

  • Supported: AP and AR Automation

BILL Screenshots

Screenshot of BILL’s central dashboard, which displays upcoming bills, invoices, and ingoing and outgoing payments.Screenshot of BILL automatically pulls in bills via email and automatically starts the process. It also checks for duplicate invoices by looking at the invoice numbers and payment amounts to flag questionable invoices.Screenshot of BILL's desktop and mobile applications so users' teams can review invoices and send payments on-the-go.Screenshot of BILL’s mobile app, which can be used to review invoices, add comments, and approve from anywhere.Screenshot of The overview screen, where the status of invoices can be reviewed to get a bird’s eye view of tasks.

BILL Integrations

BILL Competitors

BILL Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States

Frequently Asked Questions

BILL is an online service for SMBs which provides a central dashboard for managing Accounts Receivable, Accounts Payable, and cash flow management. It syncs with all major accounting systems like QuickBooks, Sage, Intaact, and NetSuite.

BILL starts at $45.

Melio, AvidXchange, and Tipalti are common alternatives for BILL.

Reviewers rate Payment Audit Trail highest, with a score of 3.6.

The most common users of BILL are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(290)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Bill.com has proven to be an invaluable tool for organizations looking to streamline their financial operations. Customers have praised the software for its ability to serve as a central repository for all documents and information related to vendors, providing easy access to cash flow and remittance details. With its seamless integration with popular accounting systems like QuickBooks, NetSuite, and Xero, users can easily transfer data between platforms, eliminating the need for manual entry and saving time.

One of the key use cases of Bill.com is its ability to automate the entire accounts payable process. Users have found that they can easily scan vouchers to the website, assign them to vendors, and code them to the appropriate chart of accounts. The software also offers automated approvals, a voucher image library, and the option to facilitate ACH payments or cut physical checks. By digitizing the entire AP process, organizations have successfully moved their entire Accounts Payable function to the cloud using Bill.com, eliminating the need for a physical AP department.

In addition to accounts payable functionality, Bill.com also supports accounts receivable functions. Users have found value in being able to create invoices, route them to clients for approval, and receive payments directly through the platform. This streamlined approach not only simplifies the invoicing process but also allows for more accurate cash forecasting when both AP and AR functions are managed on the same system.

Overall, Bill.com has proven to be a versatile tool that addresses various financial challenges faced by organizations. From automating the invoice approval workflow and enabling a paperless process to providing transparency in check approvals and serving as a central hub for managing accounts payable, this software offers a range of practical solutions. Whether it's eliminating manual processes, improving cash flow management, or ensuring timely payments, Bill.com has emerged as a go-to solution for organizations looking to optimize their financial operations.

Seamless integration with major accounting systems: Users have praised the seamless integration of BILL with major accounting systems, stating that it reduces duplication of work and eliminates approval steps and payment processing delays. Several reviewers have highlighted how this integration feature ensures easy data transfer between different platforms, enhancing efficiency and productivity.

Single repository for vendor invoice submission: The single repository for vendor invoice submission in BILL is highly valued by users. They appreciate the unlimited storage for documents, which assists with audit and control review, making it easier to track and manage financial records. Multiple reviewers have mentioned how this feature improves organization and helps them stay on top of their financial documentation.

Good reporting capability: Users find the reporting capability of BILL to be good. They appreciate how it helps them track and analyze financial data, providing valuable insights for better decision-making. Many customers have expressed satisfaction with this feature, emphasizing its usefulness in managing their finances effectively.

Limited Report Customization: Some users have expressed dissatisfaction with the limited options for customizing reports in Bill.com, stating that they are not robust enough.

Difficulties with Integration: Several users have mentioned difficulties when integrating Bill.com with other systems, such as AP systems integrating to Fixed Assets or GL systems. They feel that the integration capabilities are limited and could be improved.

Slow Problem Resolution and Support Response Time: A number of users have reported that problem resolution and support response time from the software provider are not considered timely. They feel that their issues were not addressed promptly and found the support to be lacking at times.

Users have made several recommendations based on their experience with .com. The three most common recommendations are as follows:

  1. Improve handling of credit card transactions: Some users suggest enhancing the functionality of .com when it comes to dealing with credit card transactions. They believe that by making improvements in this area, the software can become even more versatile and useful for businesses.

  2. Switch to a different format suitable for cell phones: Several users have recommended switching to a different format that is more mobile-friendly and better suited for use on cell phones. This change would allow users to access and utilize .com's features more conveniently while on the go.

  3. Integrate with Quickbooks for better payment management: Many users recommend integrating .com with Quickbooks in order to enhance payment management capabilities. By doing so, businesses can streamline their financial processes and have a more efficient system for managing payments.

Overall, these recommendations highlight ways in which .com can further enhance its functionality and convenience for users.

Attribute Ratings

Reviews

(26-50 of 64)
Companies can't remove reviews or game the system. Here's why
January 16, 2020

A simple but effective system

Verified User
Director in Finance and Accounting
Financial Services Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Bill.com is well suited for organizations that have a small finance team where the majority of approvals are managed by one individual. It is well suited for organizations that wish to limit the manual processing of payments and do not require a complex payment process for processing invoices. Bill.com has been one of the most reliable software systems that I have used and the integrations with our GL system (Intacct) have never been an issue. The payment processing is incredibly reliable as well and while we have largely migrated from Bill.com for invoice processing, we continue to utilize Bill.com's payment system as it continues to provide significant value to our organization.

Bill.com is less suited for organizations that have a more robust procurement process as approvals are limited to a few individuals based on dollar thresholds. Bill.com is most lacking in the ability to create customized approval workflows enabling different departments or users to approve invoices.
November 06, 2019

Efficient and Effective Software for Small Businesses

Edison Rose | TrustRadius Reviewer
Edison Rose
Operations Director
Edison School of Innovation (Primary/Secondary Education, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is well suited for small businesses to track approval processes for vendor payments. It creates a system of checks and balances with accounts payable and the staff responsible for managing the vendor(s).
September 07, 2019

Bill.com covers your paperless AP needs

SK
Stephen Kirschenmann
Financial Analyst
Huneeus Vintners (Food & Beverages, 51-200 employees)
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Bill.com is good for efficiently managing the entire AP process, creating accountability within the organization, and paperlessly storing all data. However, Bill.com is lacking in the areas of reporting on the data that's actually stored in the system, exporting the data to another system for reporting, and integrating with enterprise-level ERPs.
June 12, 2019

Reliable, electronic employee reimbursements

Verified User
Strategist in Product Management
Computer Software Company, 201-500 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I'm simply a user who receives reimbursements and can't speak to bill.com's effectiveness for admins, but bill.com seems perfectly fine for this medium-sized company's needs. I'm not sure why our company chose to use bill.com only for reimbursement payments (not submitting and approving the reimbursements) and only for US employees. We switched to bill.com after changing our external tax consultants in the US, so if your external tax consultant uses bill.com, it seems like an appropriate scenario to switch as well.
May 23, 2019

Bill.com has allowed us to scale up our affiliate program without scaling up the workload.

Verified User
C-Level Executive in Corporate
Financial Services Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Bill.com is well suited for payables. We use it specifically for payables only. It probably does an ok job at receivables, but we were a QuickBooks user first so we haven't looked at using Bill.com for that. Bill.com is also well suited for scaling up your business without scaling up the work load.
May 01, 2019

Easy, Efficient, Integrated. Perfect for small businesses

ER
Edison Rose
Operations Director
Edison School of Innovation (Education Management, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is very well suited for our small organization as it provides the level of accountability and documentation that we need. It is very affordable and integrates well with our software and our financial policy. It may not be as useful on the enterprise level.
January 04, 2019

Bill.com is a good way to engage invoicing with Contractors

Carl Grivakis | TrustRadius Reviewer
Carl Grivakis
Business Owner, Graphic Designer, Visual Design Mentor
Holy Carp Design (Professional Training & Coaching, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Very easy and straightforward in its use. I appreciate my clients that do use Bill.com. As an end user, I like the service it provides but have never been contacted/introduced to a sales rep from there for how I might be able to use it with my own clients or service providers.
February 22, 2018

Wanna pay bills while sitting by the pool? Bill.com is the answer!

Alicia Gates, CPA | TrustRadius Reviewer
Alicia Gates, CPA
Bookkeeper
Two Roads (Accounting, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
For cloud-based firms or paperless firms, Bill.com is necessary. Not only can you easily view, approve, pay, track payments, and sync the information with QuickBooks Online, but you can also see all of the historical data in Bill.com for any vendor, at any time. Once it's in Bill.com, you can throw away that bill!

If you have remote employees or complex approval processes, Bill.com excels at addressing those needs. If on the other hand you have a very small office and everyone is in the same building, and you like hand writing checks and manually entering them into whatever accounting software you use, then Bill.com isn't necessary. Likewise, if you only have a few vendors and you're able to set up them for automatic payment through the vendor websites, you don't need Bill.com.
August 30, 2015

Optimizing Bill.com in Accounting Systems

Tina Gregory | TrustRadius Reviewer
Tina Gregory
Senior Accountant
Early Growth Financial Services (Accounting, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Bill.com is well-suited to firms of all sizes who are looking for single-portal solutions to invoice approval and processing, with embedded integration to accounting systems. The system enables visibility into vendor activity and liabilities, enables more rapid audit support and provides "review anywhere" work capability. Because vendors are instructed to send invoices to a central repository and built-in workflow routes approvals as designated, efficiency can be significantly improved and fraud prevention processes are supported.
August 19, 2015

In love with bill.com

Verified User
Professional in Finance and Accounting
Accounting Company, 1-10 employees
Score 10 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
Bill.com is well suited for a business that pays many vendors. It is not well suited for a business that processes 15 or less vendor payments per month; however, using the A/R side to invoice clients and get paid electronically can more than make up for that shortfall.
April 06, 2015

Bill.com Vendor Bills & Payments

Verified User
Professional in Finance and Accounting
Building Materials Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If using QuickBooks Online, ensure you are only using sub-customers within customer accounts and not projects below the sub-customers. They have submitted a request to try to resolve this issue with the updated version of the sync with QuickBooks online that is currently in process.
April 06, 2015

Bill.com review

Claire Auslen, QuickBooks Expert | TrustRadius Reviewer
Claire Auslen, QuickBooks Expert
Accounting Software Trainer
Claire Up Your Books (Financial Services, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Wrike is probably not well suited for interior designers. They write most checks in showrooms. It is well suited for businesses that enter and pay bills monthly from their offices or from their off site bookkeepers' offices.
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