TrustRadius Insights
Easy to Use: Many users have found Coupa to be easy to use, with an intuitive user interface that makes it straightforward to navigate and …
Overview
What is Coupa?
Coupa’s cloud-native Business Spend Management (BSM) platform provides end-to-end processes that helps drive collaboration across for every business leader from supply chain, procurement, finance, treasury, compliance, and IT and supply chain leaders to help their companies to get the visibility and control they need…
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What is Coupa?
Coupa’s cloud-native Business Spend Management (BSM) platform provides end-to-end processes that helps drive collaboration across for every business leader from supply chain, procurement, finance, treasury, compliance, and IT and supply chain leaders to help their companies to get the visibility…
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Procurify?
Procurify is a cloud-based purchase order approval workflow software. It is used by organizations of all sizes to track purchase orders from creation to final delivery.
What is Acquirell?
Acquirell is a SaaS procurement technology suite solution tailored to SMBs. Acquirell enables businesses to save the time of their procurement teams by eliminating manual workflow and automating the procurement process. The E-Sourcing module of Acquirell enables the companies to attain more savings…
Product Demos
Coupa Data Assure + iFrame Demo
YouTube
Coupa Video Blog: No-Click Requisition
YouTube
Finance Automations - Procure to Pay with Coupa and NetSuite
YouTube
First Coupa Demo
YouTube
PunchOut2Go for Magento 2 + Demo of PunchOut from Coupa
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Coupa?
Coupa’s cloud-native Business Spend Management
(BSM) platform provides end-to-end processes
that helps drive collaboration
across for every business leader from supply chain, procurement,
finance, treasury, compliance, and IT and supply chain
leaders to help their companies to get the visibility and control they need to
spend smarter, mitigate risk, and improve
resilience. A
unified platform approach frees up IT from complex integrations to help
leaders deliver on these goals.
Coupa Features
- Supported: Electronically Manage the Entire Source-to-Pay Process: from spend analysis to risk vetting, sourcing, contracting, purchasing, invoicing, working capital programs, digital payments, and automatic reconciliations—covering all types of goods and services, all on the same unified platform.
- Supported: Collaborate with Suppliers: starting with the millions of suppliers already transacting digitally, and engaging others with no fees and instant visibility to POs, invoices, and payment status via the platform for more effective relationships.
- Supported: Mitigate Risk: with comprehensive third-party risk management across many tiers of the supply chain, continuous community-powered risk and performance monitoring, and real-time fraud detection .
- Supported: Optimize Travel and Expense Management: with booking, continual price monitoring, expense reporting and employee reimbursements.
- Supported: Optimize the Supply Chain: with the ability to model the entire supply chain as a “digital twin” and move to continuous design.
Coupa Screenshots
Coupa Videos
Coupa | Behold the Power of Spend
When it comes to procurement, software and needs can be massively varied. From large and complex needs like larger enterprises to smaller and simpler processes - tools like Procurify, Coupa, GEP Smart, or SAP Ariba can meet and exceed business needs.
Coupa Integrations
Coupa Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Reviews and Ratings
(123)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Easy to Use: Many users have found Coupa to be easy to use, with an intuitive user interface that makes it straightforward to navigate and perform tasks quickly. The software's simplicity has reduced the need for extensive training for buyers and procurement teams.
Configurability: Users appreciate the ability to configure and manipulate the system to suit their needs without the need for ongoing training. This flexibility allows businesses to customize Coupa according to their specific requirements, making it adaptable for almost any business need.
Stability: Coupa's stability has been highly praised by users, with no reported downtime or catastrophic failures. This reliability ensures uninterrupted access and smooth operations, instilling confidence in the system's performance.
Difficult Integration with NetSuite: Some users have found it difficult to accomplish dynamic integration with NetSuite, leading them to hire another company for real-time integration. This additional step in the process can be time-consuming and costly.
Missing Ability for Self-Service Supplier Maintenance and Onboarding: A common concern among users is the absence of a self-service supplier maintenance and onboarding feature in Coupa. This limitation requires businesses to rely on manual processes or seek alternative solutions for managing their suppliers effectively.
Slow Support Team and Difficulty Identifying Issues: Users have expressed frustration with the support team's slow response times and their struggle to identify the root causes of certain issues. These delays can hinder problem resolution and impact overall user experience negatively.
Reviews
(1-25 of 25)Companies can't remove reviews or game the system. Here's why
- Easy to use interface
- Intuitive design
- Good balance of graphics
- Aesthetically better designed than Ariba
- Direct procurement does not work out of the box
Score 1 out of 10
Vetted Review
Verified User
- In my experience with the latest version of Coupa the UI is a disaster
- With one particular customer I have had about 40 emails to be accepted as a vendor. With other customers before Coupa became horrendous I had no problems. As an existing Coupa user why do I have to create a new profile?
- I have been accepted as a user 3 times then a day later Coupa wants the same form filled again and again.
- Help is only on a chat line. You cannot speak to anyone and in my opinion they are not helpful. Their suggstions have gotten me nowhere. They refer me to talk with my customer to straighten out the problem. My cusotmer doesn't have a clue.
- I'm considering not to accept purchase orders that require invoicing through Coupa.
June 17, 2022
Payment Portal Pains and Pleasures
Score 6 out of 10
Vetted Review
Verified User
- It's easy to create customer invoices against purchase orders.
- Please make merging user accounts more streamlined.
- Please give existing users the option to log in to their account when a new customer requests to connect directly in the email invitation.
April 26, 2022
Expense reporting made simple
- Simple user interface
- Easy to upload supporting documents
- Recurring expense reports are the best thing about it.
- I would like to see an image of my uploaded documents. I see the success message but always have to check it after to make sure it is the right one. A preview of that image would help. One that I can click on and view.
August 19, 2021
Intuitive Procurement Software which saves money
- Sourcing events can be conducted on Coupa. While conducting the event, each sourcing event has the flexibility to have its own team. An Evaluator can also be added to the sourcing event. In our company different teams do sourcing events and coupa accommodates the sourcing event with its own team.
- There is a facility to add project and task related information to the sourcing events. This is a good feature.
- Request for Information, Request for Quotation, Request for Proposal can be created in Coupa sourcing. Coupa has the facility to conduct auctions too.
- The user experience is great on Coupa. Buyers or procurement team need less training as the software is intuitive.
- There is a facility to add attachments and text messages in sourcing events for suppliers to see and respond.
- As I hear from finance department, Coupa does not support full-fledged accounting.
- Coupa does not have projects accounting suite. For project driven organizations, this may be a challenge.
July 27, 2021
Coupa Review
- Customized approval flow processes
- Self serve reporting and analytics
- Sourcing
- Automated reminders and messaging
- SIM (supplier information management) on boarding
- Better staffing to support scoping new business.
- Better and faster ticket issuing/closing process
- Great UI
- Fantastic UX
- Guided entering of expenses--takes the guesswork away
- Transparency from entering expenses to payment
March 02, 2020
Coupa for Procurement is the way to go!
- Efficient with placing orders.
- Ease of placing orders through the app.
- Cannot use the app for expense reports. Only good for taking pictures of receipts.
- App is not user friendly for expense report creation.
February 06, 2020
Coupa Review
- A consistent format is helpful because if you learn the tool once, then you should be set for long term success.
- Straightforward with some of the fields (not all), but for some pieces of work. It is easy enough due to the direct nature of the tool.
- Many parts of Coupa are unclear, especially in the "how to create a PO," as the wording is confusing.
- Adding a vendor, sometimes the directions pop up immediately but not always creating a poor user experience.
January 24, 2020
Great tool for a growing company
- Expense Reporting
- Requisition Creation
- Buggy Android App
- Mobile version isn't helpful as well
January 17, 2020
Coupa is Cool
- Tracking invoice status
- View payment date
- Clunky user interface
- Very difficult to update remittance information
December 25, 2019
Coupa - The best choice for all of your electronic invoicing needs!
- It is easily configurable and has great customer support.
- It can connect to multiple ERP tools.
- It takes time for any new organization to get on-boarded.
- Not so user-friendly at first glimpse. It could be made more appealing to users.
October 14, 2019
Not great end user expense experience
- Clear lines of approval
- Permissioning
- App - ability to scan in receipts
- Receipt scanner always has issues so isn't really worth it as I usually have to enter in the information
- Ability to send receipts to an email address and scan these into your report
- Smarter functionality to predict/save previous expense info to use in future expenses
June 23, 2019
Coupa rocks!
- User-friendly.
- Fast and efficient.
- Customer support is awesome!
- I wish within the invoice settings it would allow you to code multiple items at a time.
May 21, 2019
Great AP Software!
- Invoicing
- Expense Reports
- Mileage Reimbursements
- Hard to filter through personal expense reports for end user; easier for different credentials types
- The system is highly configurable to almost any business need.
- The mobile app is extremely valuable for an organization that is spread across California and staff that are constantly traveling.
- The Coupa expense system can integrate with nearly any software tool allowing for the great change management that exists in our organization.
- Implementation using a third-party consultant was a mistake. Maybe we had the wrong consultants assigned to us but make sure you understand who is doing the implementation. Implementation is costly but extremely important.
- We often can have small issues with approval chains and they are hard to figure out. If there was more information on how to understand approval chains without reaching out to support, it would help.
April 29, 2019
Good product but challenging usability
- Track current status of expense reports
- Quick access to shop online at approved stores
- Offers an online tour of the tool
- The usability is fairly outdated, making it a bit confusing to navigate and find what you need
December 12, 2018
Coupa - great for employers but tedious for employees
- Coupa is great at ensuring employees follow company policies for generating and processing purchase orders
- Coupa is great at providing approvers with a synopsis of the details of a purchase order
- Coupa's UI is not intuitive
- Coupa has far too many notification options for users to manage
- Coupa's support is extremely limited and slow
June 06, 2018
Coupa: Mobile App is a Highlight
- The mobile app is great!
- The user interface is intuitive
- While the mobile app is super convenient, it can be a little laggy.
May 21, 2018
Indirect Tax Manager
- Coupa's user interface is easy to navigate
- The ability to search for transactions by multiple data points is key for use tax review
- The expense reporting feature could be improved, specifically relating to itemizing portions of expenses.
- The ability to batch download invoices would be great
August 01, 2017
Coupa Review
- Mobile App - you can quickly put together an expense report in real time so you don't forget about it or lose a receipt.
- Easy to use - walks you through the process.
- Updates you along the way when things have been approved.
- Attaching certain files doesn't always work (emails). The website is glitchy sometimes and you can't attach anything at all without having to work around the system.
- Being able to edit the name of your expense report later if you forgot to do it the first time. I can't do this on the mobile app.
March 02, 2017
Coupa really delivers value as a service
- Coupa is easy to use, however, we had to teach our end users about procurement. They are not used to conducting an RFP, onboarding a supplier, or preparing a PO. This is the change management that our employees had to be prepared to understand. The Shelby Group helped us with the implementation.
- The hardest part was the integration between NetSuite and Coupa. We wanted to have a dynamic tight integration between the two solutions. If we adjusted the chart of accounts or added a new supplier we wanted it to be able to done in both systems and be available immediately in both systems. We used a partner called SuiteSkies to accomplish this dynamic integration.
- We’ve been able to manage the implementation and maintenance with a very lean IT group.
- Coupa supports flat file integration out of the box, but we wanted dynamic integration with NetSuite. This was not easily accomplished and we needed to hire another company called SuiteSkies to handle this real time integration.
- Coupa was missing the ability self service supplier maintenance and onboarding. Coupa was willing to listen to me and several other customers. They asked me to join a Customer Advisory Board that helped provide feedback and ideas on how to deliver a new module called Supplier Information Management.
November 28, 2016
Coupa is here to resolve your PO mismanagement
- The interface is fairly intuitive and easy to navigate through.
- Most options are plug and play since we have a pre-populated list of authorized suppliers to select from. All necessary fields are available to complete purchases.
- Coupa allows you to document line by line any and all changes that have occurred on a purchase order. We found this very helpful if we ever needed to look back at the change history.
- Coupa currently lacks a bulk import option which makes it difficult for importing several rows of POs.
November 18, 2016
Coupa gets the job done!
- Key feature for our organization is to control and manage spend.
- Tracking budget and seeing insights into how our organization is spending money is critical.
- Ease of use was crucial for all end users. I can submit invoices and track where they are in the process easily.
- Seeing individual spend history can be difficult.
- System is slow. It takes several seconds to search for different items in our instance of Coupa.
- Configuration is is not there yet.
November 09, 2016
Quite a cup of Coupa
- Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
- No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
- Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
- SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
- Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.
- Support Team - A little slow in responding. I think the tool is so configurable that they struggle with figuring out what is causing certain issues that are being submitted on the portal.
- I'd love for the Sourcing Module to be able to support larger events. There seems to be a limit on the number of lines each event can support and as a growing retailer, our store count dictates we have room to grow and that each store is represented in the bid process.
- Would like to see the ability to issue multiple POs for a single item to multiple locations. The tool may do this but I know I can't and it may be due to how we interface with our ERP.