Review of Cvent Event Management
Cvent provides a seamless registration- register online, selecting sessions, making payments, etc. The event app provides conference info, …
Overview
What is Cvent Event Management?
Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email marketing,…
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Popular Features
- Attendee list export (42)8.686%
- Registration, RSVP, and ticketing (43)8.686%
- Event analytics (43)8.282%
- Email marketing (44)7.979%
Reviewer Pros & Cons
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What is Cvent Event Management?
Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email…
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What is Cvent Event Management?
Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email marketing, and attendee engagement. Cvent's suite of products automate and simplify the planning process to maximize the impact of events. Cvent provides hoteliers with an integrated platform, enabling properties to increase business demand through targeted advertising and improve conversion through proprietary demand management and business intelligence solutions.
Cvent solutions aim to optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events.
Cvent Event Management Features
- Supported: Designed to help meeting and event planners more easily navigate every aspect of the event process.
- Supported: Increase attendance and engagement by using Cvent event management software to create multifaceted marketing campaigns surrounding your events.
- Supported: Create organization-wide event success with powerful reporting, strategic integrations, and award-winning, 24/7 customer service.
Cvent Event Management Video
Cvent Event Management Integrations
Cvent Event Management Competitors
Cvent Event Management Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
Frequently Asked Questions
Eventbrite, Certain Event Automation Software, and Aventri are common alternatives for Cvent Event Management.
Reviewers rate Record meetings / events highest, with a score of 8.9.
The most common users of Cvent Event Management are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Extensive and Customizable Reporting: Users have praised Cvent for its extensive and customizable reporting capabilities, allowing them to access the data they need for informed decision-making. Several reviewers have mentioned that this feature has been crucial in analyzing event metrics and making strategic improvements.
User-Friendly Design Options: The design options provided by Cvent have received positive feedback from users for being easy to learn and navigate. This aspect of the platform enhances the overall user experience by ensuring a smooth workflow. Many reviewers appreciated how intuitive the interface is, as it allows them to quickly adapt to using Cvent.
All-in-One Event Management: Cvent's all-in-one nature has been highly appreciated by users, saving them time and effort in managing different aspects of an event. Numerous reviewers have expressed their satisfaction with being able to handle everything related to an event within one system. This integrated approach streamlines processes and promotes efficiency in event management tasks.
Confusing and Clunky User Interface: Many users have expressed frustration with Cvent's user interface, describing it as confusing, not intuitive, and clunky. They have mentioned a steep learning curve and difficulties in navigating the system.
Challenges with Customization Options: Several reviewers have reported challenges with customization options in Cvent. Users have mentioned limitations in HTML editing, limited flexibility, and a lack of customization options for their specific needs.
Difficulty Importing Information: Importing information into Cvent has been described as difficult and cumbersome by some users. They have encountered issues when trying to import data, which has resulted in additional time and effort required for data entry.
Attribute Ratings
Reviews
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April 14, 2022
Cvent for the Win!
I have used Cvent Event Management for 10 plus years and continue to use it. It has been pleasant to watch Cvent grow over the years. In my current role, I use Cvent Event Management for reporting and communications as well as Cvent on Arrival. I have been extremely happy with Cvent and the products that they offer and continue to offer.
- Cvent on Arrival is easy to use and helps the onsite registration process move quickly.
- Using the communications function of Cvent Event Management is easy to set up and use.
- Conditional logic is an important part of my registration sites and Cvent Event Management's ease of set up removes the headache.
- Report - The updated reporting function with Flex is at times frustrating or cumbersome.
April 13, 2022
Easy to Learn/Use One Stop Shop
Our department is Event Services and we are tasked with being the One-Stop Shop for the University for any meeting, gathering, conference, training seminar, wedding, student event, or party on campus. We used another event management software previous to Cvent, and it was a very challenging system to learn and explain to new employees. It was not user-friendly at all. That's what we love about Cvent is that it is very user-friendly and the customer service team is amazing!
- Combines multiple systems into one place - Registration, Abstract Management, Speaker Management, Travel/Hotel.
- Ability to create flexible event types such as In-Person, Virtual, or Hybrid.
- Provides excellent customer service to help make event planning run smoother.
- Improving the badge, invoice, and certificate template designer. It is very clunky at the moment.
- Create a double-check tool that runs through an event after it has been set up but before it is made life that will check all the settings to make sure there aren't any conflicting things so that launch runs smoothly and you avoid having to make huge changes after the event is made live.
- The ability to combine Registrant information and question answers into one report rather than having to combine multiple spreadsheets.
April 13, 2022
The Magic Pill for Event Planners!
Cvent Event Management is critical for planning our internal events as well as our external customer events. Cvent helps our team to manage every detail of our events, from dietary needs to travel booking. With so many moving pieces, Cvent allows us to collect every single detail and roll-up reporting to our senior leadership team at a moment's notice (yay for reporting and planner alerts!).
- Reporting
- Ease of use when creating registration sites
- Simple registration process for registrants
- Even more reporting would be great (being able to share dynamic report links without having to add non-users to the user portal).
April 13, 2022
Enhance Your Guest’s Experience!
Score 10 out of 10
Vetted Review
Verified User
Utilizing Cvent Event Management has been a valuable tool for our professional services firm. We leverage it to enhance the client experience and simplify our processes. It’s a “one stop” shop for our events- website, registration, mobile app”. In addition, I use the Cvent supplier network to source almost 500 meetings per year. This is a huge asset and time saver. The Cvent tools help elevate our meetings & events!
- User friendly
- Enhance your client experience
- Streamline processes
- Copying communications from list to list
- Hotels need to keep their information up to date on the CSN
- Responses from non-hotel venues can be lacking
April 12, 2022
All about customers
Score 8 out of 10
Vetted Review
Verified User
We use Cvent Event Management to manage orientation reservations. We use it to manage course registration sessions and we integrate it with our university student info system so that academic units have visibility on orientation reservations. I hope to see Cvent Event Management enhance more of its higher ed usage and features. For instance, it would be helpful to incorporate more flexibility in guest options and registration options.
- Emails
- Registration
- Website
- Email templates
- Registration types
- Admission items
April 12, 2022
Excellent Event Management
Score 10 out of 10
Vetted Review
Verified User
We use Cvent mainly for registration, attendee management, and sharing information and meeting details with all of our attendees. We also send out feedback surveys to our attendees, manage sessions and speakers, and add graphics and documents to our event registration websites. We use Cvent for virtual, hybrid, and in-person meetings.
- Feedback surveys
- Registration
- Attendee tracking
- Some functions are a little confusing
- Some things change every so often, so they can be hard to find
April 12, 2022
Phenomenal Customer Support
We currently use Cvent to design websites for events and conferences hosted by my organization, as well as for clients hosting in our event space. We mostly use this in-house for our department since we are new users, but intend to one day use it more for the latter mentioned reason.
- They have an incredible customer service database.
- The website build is fairly user-friendly.
- There are quite a few reporting options that are very useful.
- The process of using the conference builder takes a minute to learn.
- It can be costly for smaller organizations.
April 12, 2022
Event Management Made Virtual, Engaging and Fun !!!
[Cvent Event Management] is one of the tools we have used to bring large groups together. Especially in these trying times of the Pandemic[.] Town halls have been held through the platform and we've been pretty pleased with the outcome for the most part. It's being used alongside other solutions across the board.
- Attendee Management
- Virtual Meetings
- Real time feedback and solutions
- Attendee Hub
- Lag in changing between screens on some applications
April 11, 2022
Cvent Event Management Review
Score 9 out of 10
Vetted Review
Verified User
Our organization has used Cvent for our organizaton's 3 regionally focused annual conferences and professional development events hosted at schools and hotels throughout the world. Additionally, we use Cvent to manage the registrations and certifications process for our Online Workshops. We currently use Cvent to manage our registrations, data, RFPs and vendor submissions, surveys, to run our conference apps, and to manage our certificates and records available through a contact website built through Cvent.
- Data Management - Easy to build reports can be used to track attendee preferences, locations, and trends and easily report out. The reports sections continues to receive improvements and updates and is one of the best features of the system.
- Requests for Proposal - Easily manage, review, and confirm RFPs and hotel selection for events of any size throughout the world. One of the most user-friendly RFP systems I've used.
- Stakeholder Communications - Efficiently manage your email communications to stakeholders and attendees through the events email system. Using invitation lists and filters, easily send messages only to the intended recipients for targeted mailings.
- Attend Hub features for in-person and virtual events.
- Formatting of reporting in new Flex has some limitations versus the old system.
- Formatting Emails and Documents - Recent changes to the system with Cvent Flex have improved this functionality, but with the traditional builds we still face difficulties with formatting emails, documents, and webpages. The new GUI system is improved, but for older events some programming knowledge is helpful.
- Avoid Over customization - Cvent is a great product out of the box, but it may be tempting to over-utilize custom fields. The larger the number or more complicated the logic of the custom fields, the more difficulties you may face in integration with other systems.
March 22, 2022
Cvent Event Management Helped us Scale as our events grew to create a better experience
Score 10 out of 10
Vetted Review
Verified User
We use Cvent Event Management for 20+ events per year. We use it for both virtual and in-person events. We manage e-mails, registration, payments, refunds, post-event surveys, reporting after an event and we use features for badge printing during an event. We also track attendance and issue CPE certificates after the event based on attendance throughout the event.
- Easy to create new events through copying existing events
- Streamline registration
- Easy reporting
- More custom reports
- More customizable website features
January 21, 2022
Cvent is a Successful Attendee Management Tool
Cvent Event Management is used to manage events from beginning to end. We utilize: Meeting request forms for financial approval and tracking RFP Attendee Registration - hotel management, etc. Post-event survey's, email, budgeting
- Meeting approvals
- Reporting
- Website creation
- Budget module
- Management of users - between user types - registration, licenses, portal
- Administration level customer service on non attendee management items
January 21, 2022
Long time Cvent user, very happy with the product!
We use Cvent Event Management as our total solution. From pre-event registration, sending attendee emails, to onsite check-in/badge printing, lead scanners and using the Attendee Hub for virtual and hybrid events. We also use the Cvent mobile apps, abstract and speaker management and integrate Cvent with Salesforce for easy reporting.
- Centralized reporting data base
- Easy to share reports and data with stakeholders
- Makes checking in attendees seamless
- Still needs some improvement in the website builder
- Waiting for more features to roll out with Attendee Hub
- More updates to appointments
January 11, 2022
Director
Score 8 out of 10
Vetted Review
Verified User
We use Cvent for multiple events that are held in person and virtual in our company for members and nonmembers in education. We have customized Cvent in a way that we can make it easier for our customers to register by adding drop-down lists in the registration process to make sure they are directed to the right path to give them the discounts that they should be receiving.
- Tracks number of people attending
- Tracks people that have left registrations
- payment
- allow more that on person to register
- easier to set up
November 30, 2021
Your one-stop shop event management platform!
Cvent is a very robust platform! We manage well over 50 - small and large - events per year so an event management tool like Cvent is vital for our company. Creating a streamlined process and easy to navigate is key. This platform has helped us create, produce and organize our events seamlessly. Managing various meetings and events, we have built simple to complex registrations, particularly customizing registration types and paths. We have explored and used many Cvent event management products from payment administration, integration, appointments, and mobile app tools. We also use reporting and inquiries for metrics.
- Using data tags in email communications.
- Well integrated.
- Great customer service.
- Continuous product improvements.
- Easy to navigate and user-friendly.
- Ability to customize.
- I would like to have the ability to duplicate/copy content in survey emails.
- The reporting feature is a wonderful tool, however, some selected fields lack customization.
- The ability to send test email surveys after the survey has launched live (this feature is only available in the legacy survey).
November 16, 2021
CVENT helps improve experience and efficiency
We are working to implement [Cvent Event Management] to support registration, enrollment, payment, and participation for both virtual and in-person events in our company.
- Integrations
- Consolidation of platforms
- Lots of configurable options
- A la carte pricing
- Onboarding/training
November 15, 2021
Cvent Event Management review
Currently, my marketing team and I use Cvent Event Management to keep track of all attendees coming to our events. We share the registration link to invited guests, they sign up and fill in all information we need on our end, and then it is easily organized in Cvent! Super easy to make an event website and it tracks all data so you can make/see all types of reports. Cvent solves the problem of disorganization with attendees and creating events in general, and there are still so many other features I have yet to discover!
- Organization of registrations and attendees.
- Data collection and options for building reports.
- Ease of creating event websites.
- The event refund process should be smoother and auto return $ to the people who signed up. We had to cut personal checks for each individual that paid for an event that was then canceled due to covid.
- The option to build a completely custom report, including the answer to your specific questions upon registration.
- When designing our websites, sometimes the format is a tad off when making a schedule, so maybe some more detailed and aligned formatting options or templates for common event website pages?
November 09, 2021
Cvent for Higher Ed
Helps manage events across multiple schools and units.
- event management
- attendee information gathering
- emails and communications
- integration with Advance
- integration with event guest list and Salesforce
November 01, 2021
First Time User
We use Cvent for our conference/tradeshow. We are a very small organization with only one person organizing the event. Cvent Event Management makes it easier to coordinate everything in a timely fashion. The ease of getting the analytics and reports helps us make good decisions every week. I highly recommend Cvent Event Management.
- Reports
- Payment/Refunds
- Website build
- Easy to understand the language when building the website
- User end search capabilities should include presenters
- Building reports is time-consuming because it is not a step-by-step approach.
October 27, 2021
Cvent review
Score 8 out of 10
Vetted Review
Verified User
We use it for large and medium meetings. Used by Marketing. Helps us process event registration and collect funds and hold Virtual meetings.
- Decent registration tool
- Decent reporting
- Good Virtual Tool
- Account Management
- Sales Support
- Build
October 26, 2021
Cvent for Nexia International
We use this software ourselves and so does the event agency we use to run some of our events. It is just great as a platform for delegates to register and to manage registration of other attendees. We also enjoy the flexibility of the software and the help from the team.
- Management
- Database
- Reports
- Feedback does not get implemented often
October 21, 2021
Cvent: Worth It All!
Our organization uses Cvent Event Management to manage webinars, live streams, and conferences. It is mainly run by our marketing department for conferences and admin things but used by our sales team to do their webinars and market to their user base. For us, this addresses a lot of business problems of management. The system allows us to keep everything in one forum and as one base for everyone to jump off of.
- Event Management
- Customer Relationship Building
- Ease of Use
- CRM Monitoring
- Hotel Sourcing
- Better clarification on product updates
October 07, 2021
Why I love my job as a Cvent Event Management User
Score 10 out of 10
Vetted Review
Verified User
It is used by the whole company of the client I support. It allows for specific branding guidelines to be followed so that a consistent message is always being delivered to their clients and partners.
Cvent Flex registration tool allows for an easy and user-friendly way to get out the event or conference details to the targeted market, easy to use registration process and a quick and concise confirmation in their email inbox. Prior to the event, it allows to relay all final details, be it URLs for webcasts or hotel confirmations for onsite conferences. For onsite check-in, OnArrival speeds up the line, allows for any messages to be relayed and gives a great end-result participant report.
Cvent Flex registration tool allows for an easy and user-friendly way to get out the event or conference details to the targeted market, easy to use registration process and a quick and concise confirmation in their email inbox. Prior to the event, it allows to relay all final details, be it URLs for webcasts or hotel confirmations for onsite conferences. For onsite check-in, OnArrival speeds up the line, allows for any messages to be relayed and gives a great end-result participant report.
- Set and maintain branding needs
- Provides amazing end-user reporting
- Provides an always ready, 24-hour hands on customer service help desk
- Allowing more in depth paths for registration questions (i.e. drill-down questions as needed)
- Hotel widget does not model in a user-friendly way, allowing for customer confusion and cumbersome work-arounds
- Flex Email customization widgets need to integrate into the emails more smoothly and be able to customize to have the same look, feel, font of the written text. At this time it does not allow for the same level of customization.
October 02, 2021
Cvent Event Management Review
Score 10 out of 10
Vetted Review
Verified User
We are using [Cvent Event Management] for our Conference and Expo registration. This includes speakers and training sessions.
- Building reports
- Tracking attendees
- Platform options
- Building the website is not for inexperienced people
- The add-ons are expensive
- More interactive training and testing to ensure the knowledge that is needed
September 15, 2021
Cvent is a one-stop shop and very easy to use!
A few departments across our organization use Cvent Event Management to help organize and run our in-person events smoothly. It helps us break down silos, more uniformly and effectively execute high-quality events, and put together more seamless end of event reports. It also allows us to put together event branding/marketing materials without overburdening our already very busy creative and design team.
- Very user friendly.
- Solves a lot of business problems.
- Great customer service.
- More customization.
- Cleaner looking app.
- More training tools.
August 20, 2021
Cvent: Easy Registration, Communication, and Reporting.
Cvent [Event Management] is very robust, but the most beneficial item from the platform would be the ease of cross-event surveys and the ability to send those to a shared portal our entire company has access into. I save hours per year by not needing to pull reports daily for staff members.
I would love to see Cvent [Event Management] add event feedback survey reporting to the cross-event reports. I spend a good amount of time collecting this data manually and manipulating it for a full year of events.
Cvent [Event Management] can be customized to solve a multitude of problems. In my personal role, I use Cvent [Event Management] to solve the problems that come with registration: "Who has registered? What are their registration details? What information do I need?" I can set up a registration page, capture all the data needed, and then push a report to a shared portal so I do not have to answer my team each time they have a question… I can direct them to the reporting portal and they can be autonomous.
- Email Tracking: You can see if your event invitees have opened the invitation email, registered, declined, or even what step in the registration process they made it to.
- Automated Emails: You can send emails manually or schedule emails to specific invitees, registrants, or no-shows.
- Reporting: I can create a customized report, manipulate it when needed, and event send it to a shared portal so my co-workers can login and view a report in real time without emailing me requesting a specific report.
- Feedback Cross-Event Reporting: I would love to see [Cvent Event Management] add event feedback survey reporting to the cross-event reports. I spend a good amount of time collecting this data manually and manipulating it for a full year of events.
- OnArrival Application Login: If you make an error logging in 3 times in a row, it locks you out for a good chunk of time. Would like a two-dept verification to avoid.
- Networking: Before covid, we used to have a good amount of in-person networking opportunities for [Cvent Event Management] users that were free- now it is really only [Cvent] connect for face-to-face events it seems?