Dialpad Ai VoiceFormerly Dialpad Talk
Overview
What is Dialpad Ai Voice?
Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G…
Dialpad Review
Voice Recognizer Elite!
Dialpad Ai Voice is a great virtual phone
Talk All day
TrustRadius Insights
Sound's good but definitely not worth the trouble
Dialpad is the best we had invested on
If inter office communication is key, then Dialpad Ai Voice is for you!!
Dialpad Review
Honest Review of Dialpad
Best phone integration ever
Needs some help.
Great to fill in the gaps!
Dialpad is a godsend
Dailpad is great for the home office
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Message alerts (43)8.585%
- Call recording (42)8.484%
- High quality audio (44)8.484%
- Voicemail Transcription (44)8.181%
Reviewer Pros & Cons
Video Reviews
3 videos
Pricing
Standard
$20.00
Pro
$30.00
Enterprise
Contact sales team
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Performance & Compatibility of Online Events Software
Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.
- 8.4High quality audio(44) Ratings
High quality audio connection is consistently available, with few or no interruptions.
- 7.7High quality video(25) Ratings
High quality video connection is consistently available, with few or no interruptions.
Screen Sharing
Features related to remote screen sharing capabilities.
- 7.9Desktop sharing(19) Ratings
Presenters can remotely share a view of their desktop with attendees.
Online Meetings / Events
Features related to hosting and attending meetings and events online.
- 7.7Calendar integration(22) Ratings
Scheduling capabilities integrate with users’ Calendars.
- 7.1Meeting initiation(19) Ratings
Meetings can be easily initiated, whether they are scheduled or on the fly.
- 7.7Record meetings / events(23) Ratings
Meetings and webinars can be recorded for playback.
Online Events Collaboration
Features related to collaboration between attendees during web conferences, webinars, and other online events.
- 7.2Live chat(15) Ratings
Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.
Online Events Security
Features related to the security of meetings and other events held via web conferencing/webinar software.
- 8User authentication(21) Ratings
Administrators can require users to authenticate their identities before joining a meeting.
- 7.8Participant roles & permissions(22) Ratings
Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 8.3Hosted PBX(14) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 7.7Multi-level Interactive Voice Response (IVR)(20) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 8.2Directory of employee names(34) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 8.1Answering rules(36) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 8.4Call recording(42) Ratings
Automatic recording of inbound and outbound calls
- 8Call park(28) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 8.4Call screening(34) Ratings
Ability to block numbers or send calls directly to voicemail
- 8.5Message alerts(43) Ratings
Receive SMS and email message notifications for voice and fax messages
- 8.5Business SMS/External Messaging(36) Ratings
Unlimited SMS and/or MMS with clients
- 7.6Online Fax(9) Ratings
Ability to send and receive faxes over the internet
- 8.1Voicemail Transcription(44) Ratings
AI-powered voice-to-text transcription of voicemails
Mobile apps
Apps are compatible with mobile devices.
- 8.6Mobile app for iOS(27) Ratings
App for iPhone and iPad
- 8.6Mobile app for Android(20) Ratings
Android app
Unified Communications Platform and Collaboration
UCaaS platforms allow teams to collaborate internally in one central space.
- 8.1Centralized communications management(26) Ratings
All voice, chat, and video features can be managed from one central platform.
- 8.3Team messaging(24) Ratings
Team members can send each other messages.
- 8Team document sharing(14) Ratings
Documents can be shared with other team members.
- 8Call and meeting analytics(24) Ratings
Analytics and reporting are available about both calls and meetings.
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Dialpad Ai Voice?
Dialpad Ai Voice Videos
Dialpad Ai Voice Competitors
Dialpad Ai Voice Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Mac |
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(439)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Dialpad Talk has proven to be a reliable and versatile telephone system, allowing users to make and receive calls from anywhere. Users appreciate the seamless integration with Salesforce, which enables them to integrate client records and organize call log history. The software is widely used in various fields of work, serving as the primary form of communication throughout the day. It offers the flexibility of phone calls and texting, as well as the ability to create teams and work at the same pace. Dialpad Talk has been particularly useful for users in remote, rural areas, offering features like text messaging, voice-to-text voicemail, contact import, and multiple phone numbers. Many users highly recommend Dialpad Talk, especially for those who require a separate phone line for remote work, making it invaluable for hybrid work arrangements. Customer service teams rely on Dialpad Talk to keep in touch with customers, providing support through inbound and outbound calls. The visual voicemail feature helps manage calls from different metropolitan areas, allowing users to screen and determine the appropriate recipient. It is widely used in virtual schools for communication with parents and students, offering a well-designed application with useful features like notifications and autoreply. Sales organizations heavily rely on Dialpad Talk for their daily phone communication needs, with seamless integration with Google Workspace and Salesforce. The software has become instrumental in improving communication and collaboration within organizations by allowing for effective customer service and easy communication between teams.
Overall, users have had positive experiences with Dialpad Talk, considering it a reliable solution for their communication needs. While some users may have encountered issues or updates with the software, it has proven to be a valuable tool for tracking call counts, analyzing call outcomes, and reviewing call recordings. Dialpad Talk has been particularly useful during the COVID-19 pandemic by providing reliable phone service and facilitating remote communication for teams. Users are impressed with its reliability, ease of use, and ability to respond to techs in the field through text messages. The software has exceeded expectations in terms of its features, seamless user experience, cloud service, and AI technology for call tracking and keyword searching. It is highly regarded for its ease of use, beginner-friendly interface, and compatibility with various devices and services. Dialpad Talk is used in diverse industries, including law firms, insurance companies, and sales teams, to manage phone systems, track billable hours, and provide top-notch customer service. Key features that customers appreciate include call recording, call transcribing, call routing, and an online reporting dashboard.
Call Quality: Users have consistently stated that the call quality of Dialpad Talk is good. Several reviewers have mentioned that they appreciate the clear audio and reliable connection provided by the product.
Texting Abilities: Many users have appreciated the texting capabilities offered by Dialpad Talk. They find it helpful to be able to contact and call patients while maintaining anonymity, as well as coordinate with multiple contractors through quick notes and messaging function.
Auto Populating Caller ID: The ability of Dialpad Talk to auto populate caller ID has been mentioned positively by a number of users. This feature saves time for users as they don't have to manually input caller information, making their communication more efficient.
Confusing User Interface: Many users have found the user interface of the app to be confusing and difficult to navigate, especially during setup. They have expressed frustration with issues such as content not being brought in from iPhone users and a fixed online help chat dialogue/text box that covers important functions during configuration.
Clunky Call Drops and Connectivity Issues: Some users have experienced occasional clunky call drops and difficulty in connecting when not dialing out normally. They have complained about frequent updates that require tech support assistance and mentioned the lack of admin privileges as a drawback.
Unsatisfactory Support Experience: Users have expressed frustration with the support provided by the app, stating that it is not helpful. They suggested having more exact documentation of conversations and visual representations of data. Additionally, they desired AI prompted responses that offer insight into data or longer trends for better support experience.
Users recommend the software for its ease of use and user-friendly interface. They suggest using the desktop app, as it is highly recommended for small businesses and scalable. The software's analytic features are also praised, with users recommending exploring them. Users find the software easy to integrate with other systems and suggest opting for the version with integrations. However, some users have found the software to be unreliable in its current state.
Many reviewers recommend the software for companies that receive a lot of inbound calls, considering it a great investment. They advise taking overall strategy into account before using the software and suggest it especially if primarily using a cellphone for business calls. The iPhone app is acknowledged as fantastic, but a good internet connection is recommended for calls. The software is seen as a great solution for separating personal and business life, urging users to give it a try.
The software is perceived to have a user-friendly interface and many capabilities, but some users recommend considering other options before deciding on it. While overall feedback is positive, occasional issues have been mentioned. The VoiceAI feature is highly recommended, particularly for text messaging and VoIP calls. Employers are encouraged to use the software for easy communication with employees nationwide, but avoiding predatory companies is suggested.
In summary, users commonly recommend trying the software due to its user-friendly nature and scalability for small businesses. The analytic features and integrations are praised, along with the ability to separate personal and business communications. However, potential reliability issues and alternative options should be considered before fully committing to the software.
Attribute Ratings
Reviews
(76-100 of 270)Dialpad Experience
- Keeps a history of placed and received calls
- I thought it would ring on the computer but it rings on my phone and I do not know the call is from dialpad or a personal call to me.
Phenomenal features and support for today's organization
- Transcribe calls
- Provider Training feedback
- Work on a variety of platforms
- [Support] is phenomenal
- Missing no text flagging
- Hard to have temporary closure routing schemas when needed
Great experience with Dialpad [Talk]!
- Shows all communications (messages, calls, missed calls, voicemails) in one thread
- Shows user phone number at the top of the page
- Allows you to rename phone numbers for easy access
Dialpad Talk - A Great Product
- Call details
- Call time/length
- Call logs
- Adding departments
- Sharing call details
- Adding contacts
- Call quality
- Management (transfers, hold music, etc.)
- Client experience (faster answers)
- Text messaging from the client
- Hold options for each user
The ability to see each phone conversation transcribed (over time), and see history, allows for others to get the picture before walking into a situation. Sometimes on our old system it felt as though one person didn't know what the other person was doing. This allows you to see everything clearly.
Voicemail playback is nice, and transcription is as well. You already know what the message is about before you call back. It saves time by not having to listen to the message (for the most part; sometimes the transcription is a bit off, which can happen from time to time, par for the course however).
Great!
- Connection Strength
- Ease of Access
- Utilities
- N/A
- N/A
- N/A
Check out my review!
- Transcripts
- I can text
- I have my own number
- Being able to take one call at a time
- Blocking certain number
- Have customer support available
Dialpad is the best VOIP ever!
- intuitive design
- great after-sales service
- straightforward functions
- if i could only customize the ring tone, that would be great
Dialpad Talk - Review
- Transcriptions
- Voice mails Notifications
- Contacts organization
- Would be good to have a translator
- An option to notify even when we are off-line
- Options to suggest country codes
I Love Dialpad!
- Tracks who I am talking to
- Texts are simple with customers
- I can make calls outside the office
- I don't like the new way of saving a contact. The old way was better
Dialpad is an Educator's direct line to success
- It provides transcripts of voicemail messages within minutes, so even when I'm in a meeting I get the gist of missed calls.
- It provides detailed communication metrics: call attempts, time stamps, text frequency, etc.
- I'm able to send/receive photos, small video files, and diagrams to students (and parents), while they're working in a corresponding segment.
- A better "group text" option would be helpful. I'd like the option to send mass (general) text announcements to which students could not reply.
- Sometimes the phone call doesn't connect or the call gets dropped temporarily. It would be helpful if DP would reconnect automatically.
- Perhaps DP could offer a designated phone number title so our calls don't register as "spam" on most initial parent contacts.
Talk All day
- Photo texts
- transcribes voice messages in english
- transcribing voice messages in spanish
selecting Dialpad was a great decision
- Transcripts of calls
- Great app for mobile phone
- Very easy to use interface
- improve start-up screen
Dialpad is a cross-platform calling service.
- Make phone calls
- Text messages
- Voice Messaging
- video meetings
- I'd like to see the ability to text bigger file sizes.
- Some of the STT is not 100% accurate.
- Recording calls is a feature I want
Strongly Recommend
- Make calls on multiple devices
- Receive calls on multiple devices
- Texts from your office phone
- More integrations into Google G Suite
Dialpad is exactly what we were looking for!
- Business Phone Solution
- Internal text, talk and video communication. It replaced Slack and Zoom for us.
- Great software from the design to the reliability.
- I would like to see a better built in paging solution but they do have one, it just isn't as user friendly as the rest of the features.
We have only been using them for a short time but I do not have any real negatives yet. Hopefully they don't have servers going down or frequent dropped calls but so far, we have not had any of this.
Great tool!
- User interface
- Functionality
- Mobile App
- Connecting to Wifi
- Ways to prevent your number from coming up as Spam on the iPhone
Great Product for Small Businesses
- Uptime is great, as expected
- I love how the system transcribes voicemail and phone calls
- I have the power to ring different devices at any time
- I'd like different handling of text messages--make it easier to find them and mark them as unread so we can easily find messages later
- Dialpad Talk is a well rounded and convenient tool that allows its users to communicate with their customers in an easy and efficient way.
- The mobile friendly app allows me to take calls and communicate with customers while on-the-go.
- Dialpad Talk is able to transcribe the conversations you have, so that you have written dialogue of all your calls.
- The transcribed dialogue is not perfect. Sometimes the transcription would be very off from the actual words being spoken.
- Direct Salesforce integration (and other platforms)
- Analytical data at your fingertips
- Voice transcription using AI
- Mass texting options
- Click to text (similar to click to call)
We found Zoom to be less glitchy than Uber Conference when using more bandwidth while also on a conference call.
Dialpad has given me my privacy back!
- It allows me to stay in touch with my clients without compromising my privacy (giving out my personal phone number)
- I can use it on a laptop, desktop, and on my phone
- It can block calls in specific hours so you can have your regular work schedule and not receive phone calls after hours.
- I sometimes receive voicemails from random people and with very specific concerns.
- Maybe my Dialpad Talk number has been used before? I keep getting random calls.
- Sometimes the connection with ZenDesk doesn't work and I can't create tickets for my clients.
Maybe less appropriate to use as a personal contact number.
Must have
- Text
- Calls
- Send notifications
- Receive voicemails
- Themes
- Colors
- Ringtones
- We are highly satisfied with the user-friendliness of Dialpad Ai Voice. Although we dedicated additional time to train and granted early access to allow ample time for acquainting with the system, the majority of users were able to start using it without much guidance.
- The implementation and support teams have been exceptional. They've promptly provided answers and helped to troubleshoot issues.
- One comprehensive platform for all needs - voice, meeting and call center - has really streamlined training and helped with adoption.
- Users are unable to adjust colors of status indicators. For example, if an employee sets a custom status for Lunch or Out of Office, the indicator remains green like they're still available.
- Backgrounds for non-video meetings are controlled by Dialpad Ai Voice, so you can't remove or set backgrounds for users.
- While we can add custom on-hold music, we can't remove audio options that are provided out-of-the-box.
Dialpad Implementation at LAB21BV Netherlands
- Consistent performance and call quality
- Highly configurable to adjust to needs
- Outstanding support during implementation
- Transcription in Dutch language (but seems they are already working on it)
Thank God for Dialpad!
- Call routing
- Analytics
- Collaborative Communications
- Administration
- Visibility into the device type and MAC address for each line/user