Skip to main content
TrustRadius
Keap

Keap
Formerly Infusionsoft

Overview

What is Keap?

Keap is a small business-focused, comprehensive sales and marketing platform which combines basic contact management, CRM, marketing automation, and e-commerce capabilities into a single, subscription-based SaaS product.

Read more
Recent Reviews

TrustRadius Insights

Users have found Infusionsoft to be a valuable tool for automating marketing campaigns and managing potential leads. It allows them to …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 27 features
  • Lead nurturing automation (146)
    8.3
    83%
  • List management (147)
    8.3
    83%
  • Email deliverability reporting (149)
    7.5
    75%
  • Standard reports (144)
    6.4
    64%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

Powerful: Keap Enables Agency to Effectively Target Their Email Marketing Efforts
01:55
Return to navigation

Pricing

View all pricing

Pro

$199.00

Cloud
per month

Max

$289.00

Cloud
per month

Max Classic

Contact Us

Cloud
per year

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://keap.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $199 per month
Return to navigation

Features

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

7.6
Avg 4.4

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7.1
Avg 5.6

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8
Avg 5.4

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.7
Avg 5.2

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

6.7
Avg 5.7

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

6.1
Avg 5.6
Return to navigation

Product Details

What is Keap?

Keap focuses on helping entrepreneurs succeed. With sales and marketing automation, in concert with its CRM, users can create repeatable processes designed for growth while making the most of work hours. Keap is designed so that users can take control of the chaos in their businesses with:
  • Sales & marketing automation: Emails and other marketing actions are triggered by client action
  • Sales Pipeline: Visual dashboard to track the sales process
  • Payments and e-commerce: Invoices for clients can pay in one click
  • Reporting & analytics: Know what’s working and where to focus time
  • Appointments: Clients book time based on the user's availability
  • Email marketing: Email automations and templates
  • Mobile app: A dedicated business phone line, SMS & email to stay connected
  • Integrations: Connect data with hundreds of apps

Keap Features

Email & Online Marketing Features

  • Supported: Landing pages
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring

Reporting & Analytics Features

  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability

Keap Screenshots

Screenshot of a Keap invoiceScreenshot of Screenshot of the entire sales pipeline displayed in one view.

Keap Videos

Customer Success Story: Nuno Silva, Owner of Papeloja
What is Keap? A Sales and Marketing Automation Software + CRM

Keap Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States, Canada, United Kingdom, Australia, New Zealand, South Africa, Ireland
Supported LanguagesEnglish

Frequently Asked Questions

Keap is a small business-focused, comprehensive sales and marketing platform which combines basic contact management, CRM, marketing automation, and e-commerce capabilities into a single, subscription-based SaaS product.

Keap starts at $199.

Ontraport, Salesforce Sales Cloud, and Constant Contact Lead Gen & CRM are common alternatives for Keap.

Reviewers rate Triggered drip sequences highest, with a score of 9.

The most common users of Keap are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(380)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found Infusionsoft to be a valuable tool for automating marketing campaigns and managing potential leads. It allows them to track the status of leads and differentiate between good and bad leads, streamlining the lead management process. One real estate business in Philadelphia has utilized Infusionsoft to organize tasks, coordinate with clients, and send campaign emails. This has provided them with updated client profiles and customization tools, enhancing their overall efficiency. A marketing officer has also used Infusionsoft to build and integrate campaigns with Clickfunnels, exploring features like decision diamonds to enhance engagement and fully utilize the software's potential for lead capture, nurturing, closing business, and managing upsells. Overall, Infusionsoft serves as a comprehensive solution for managing customer relationships, marketing automation, sales tracking, and e-commerce. Users appreciate its ability to handle a large number of clients and referral partners, improve newsletter creation, and provide essential tools for sales, accounting, store management, marketing, and communication. By centralizing lead information and automating client engagement journeys, Infusionsoft has simplified life for users by enabling effective segmentation and ensuring no leads are overlooked. It has been leveraged by small companies to reach out to prospects and clients efficiently, acting as a silent sales partner that enhances cost efficiency in the sales system. The software offers flexibility in handling various communication channels like emails, faxes, internal communications, and voicemails while providing integrated marketing software capabilities. Additionally, Infusionsoft has enabled significant business growth by facilitating communication with B2B networks and supporting marketing efforts such as advertising, online sales quoting, invoicing, and customer tracking. Whether it's automating email marketing campaigns or creating e-courses that complement non-fiction books using CustomerHub integration, Infusionsoft has proven to be an effective tool for businesses across various industries.

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
We are using Keap across the whole organization to capture leads, run marketing campaigns and track performance of these, nurture incoming leads with relevant nurturing, send weekly updates, our onboarding processes, sales pipeline, and followups, and report to see how different processes are performing. We are able to better measure which pieces of marketing material and campaigns are the most effective and use these learnings to also improve other communication including our website. We can also keep full track of all leads and tasks to ensure nothing falls through the cracks.
  • Marketing Automation.
  • Sales Automation.
  • Business Process Automation.
  • Sales Pipeline.
  • Checkout Forms.
  • Mobile Features are available in more countries.
  • More Payment Processors built in.
Great for entrepreneurs and small business owners that want to grow their business, get organized, and set themselves up for success.
Email & Online Marketing (4)
100%
10.0
Landing pages
100%
10.0
Mobile optimization
100%
10.0
Email deliverability reporting
100%
10.0
List management
100%
10.0
Lead Management (4)
100%
10.0
Lead nurturing automation
100%
10.0
Lead scoring and grading
100%
10.0
Data quality management
100%
10.0
Automated sales alerts and tasks
100%
10.0
Campaign Management (1)
100%
10.0
Calendaring
100%
10.0
Reporting & Analytics (2)
100%
10.0
Standard reports
100%
10.0
Custom reports
100%
10.0
Platform & Infrastructure (3)
100%
10.0
API
100%
10.0
Role-based workflow & approvals
100%
10.0
Customizability
100%
10.0
CRM Project Management
N/A
N/A
  • Save time while doing lead follow-up.
  • Grow revenue by closing more deals.
  • Give data and reporting that helps improve marketing strategies.
Keap is a lot cheaper and much better value for money. Most of the features found in HubSpot are also found in Keap. As one upgrade with HubSpot to get what should be basic features, it quickly becomes expensive. Keap gives you more without needing to upgrade, and if you need to upgrade, the price jump is not very high.
  • Easy Automations.
  • Advanced Automations.
  • Segmentation.
  • Landing Page Builder.
  • Email Builder.
  • Advanced and Complex Custom Reporting.
Yes, but I don't use it
Easy to find information online on any questions you might encounter with the software, and they offer 24/7 Live Chat within the app.
You get a lot of features included, but you don't need to use them all at once to start seeing an effect. When you are ready to use them, they are there. It also scales without costing too much money.
Very few application errors, and if any, they are excellent at informing you.
No issues
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We are currently using Infusionsoft to track sales leads as they move through the sales process as well as current clients. Infusionsoft has helped us house everything in one place that we rely on every day to bring on new clients as well as support existing clients. We use it for sales and support as our main hub of information.
  • Infusionsoft is a one stop show for managing your clients from a prospective client through being able to support them along the way as they become your client.
  • Infusionsoft automates recurring monthly payments from clients.
  • Infusionsoft alows you to keep in contact with prospective and current clients through the ability to automate emails.
  • Having everything in one place is good but it is also too cumbersome. Some things such as searching for clients could be simplified.
  • Support is helpful but there needs to be more help for clients wanting to use the API functionality. Support agents are not very helpful when it comes to API setup.
  • Support is helpful but could be more knowledgeable about the system. Sometimes feels like you know more about it than support.
I would look at the software as a whole to see if it met all of my needs before making the decision to use Infusionsoft. If you need to use it with multiple tools to complete the job then it may not be for you as it is somewhat cumbersome to use and can be confusing. I rated the system a 7 because it is able to fulfill our needs and more but can use some improvements such as support and ease of use.
Email & Online Marketing (8)
N/A
N/A
WYSIWYG email editor
N/A
N/A
Dynamic content
N/A
N/A
Landing pages
N/A
N/A
A/B testing
N/A
N/A
Mobile optimization
N/A
N/A
Email deliverability reporting
N/A
N/A
List management
N/A
N/A
Triggered drip sequences
N/A
N/A
Lead Management (4)
70%
7.0
Lead nurturing automation
70%
7.0
Lead scoring and grading
70%
7.0
Data quality management
70%
7.0
Automated sales alerts and tasks
70%
7.0
Campaign Management (1)
60%
6.0
Calendaring
60%
6.0
Reporting & Analytics (3)
70%
7.0
Dashboards
70%
7.0
Standard reports
70%
7.0
Custom reports
70%
7.0
Platform & Infrastructure (3)
56.66666666666667%
5.7
API
60%
6.0
Role-based workflow & approvals
60%
6.0
Customizability
50%
5.0
CRM Project Management (3)
50%
5.0
Task management
70%
7.0
Billing and invoicing management
N/A
N/A
Reporting
80%
8.0
  • Ease of transitioning a sales lead to a client.
  • Ability to have everything in one place eliminates multiple systems to do the job.
  • Allows you to house current or past clients for more efficient service and tracking.
Also use Hubspot. Both have good and bad about them but most seem to be a bit cumbersome. I do have to say that Hubspot has a lot of issues as far as downtime and freezing up when you are trying to work in your account which I didn't really experience with Infusionsoft. Just depends on what works best for the user at the time and what you want to accomplish.
7
We utilize Infusionsoft for sales tracking and management and also for the ability to support our clients after the sales process. After a prospective client becomes an active client we use Infusionsoft to track their progress and details as well as to setup automated billing and tracking.
  • Tracking clients once they become a client and interactions with them.
  • Ability to track prospective clients and the sales process.
  • Set up campaigns to manage workflows in the sales process or current client management.
  • na
  • na
  • na
  • Set up an automated emailing campaign to keep clients informed of new updates or new features.
  • Manage sales pipelines and product sales tracking.
Scaling is cumbersome and support is lacking to assist in being able to scale.
I haven't had any performance issues with Infusionsoft. Every time I use the software everything seems to run quickly and smoothly.
Clifford Jones | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
We have used Infusionsoft for basic CRM function, email marketing and selling our business, sales and marketing advice (Contract CMO/CSO) and related services such as search marketing, lead gen, sales enablement, content, etc. It has enabled our team to organize much of our business process.
  • It's all in one which is good and bad.
  • Keep us organized when the entire team commits to using it consistently.
  • Helped us manage new, inbound leads we generated, even though setting up lead scoring was a pain in the butt.
  • We set up our "products" which we sell as services and integrated with Auth.net and our merchant account.
  • Created internal notifications for new leads, tasks, etc.
  • We build campaigns using the campaign builder, by far the best element of the solution.
  • Enabled us to set up pretty solid campaigns and track results even though report features are not so strong.
  • It's all in one so every element of the solution is compromised.
  • It's has bugs and they really need to hone in on development.
  • Their sales practices are very direct. Never buy any software in a seminar and expect it to be a well though out decision. Do your research before you buy this solution.
  • It get's expensive fast, even when they promote their red light specials. Too many pay walls in lieu of native integrations.
  • The best practice is to make sure whomever implements you into this software has vast sales, marketing, and tech experience to ensure your success. Cookie cutter solutions don't work.
  • It's foolish to think most if any real business owners will ever learn to run a software application like this. If you're good at making paper clips or envelopes and selling them by the billion then stick to that and plan to hire a professional and pay them at least $175 - $250 per hour. Otherwise you'll likely get a tech person pretending to be a business adviser.
  • All software like this is only as good as the strategy, content and work flow you put into it. Garbage in, garbage out.
Never buy software in a seminar or trust a friend or "trusted adviser" who tells you how awesome this software is. Hire an objective business, sales, and marketing adviser who you pay to give you advise on what is best for you, much like anything else that costs a lot of money, time and is essential
to the success of your business. Their sales people have one objective which is to sell you their software. It is a sales focused culture. Good sales and marketing strategy is CRITICAL BEFORE you invest in any solution like this. Do your homework. The single biggest mistake we see is lack of clarity on strategy, or really lousy strategy going into this and other systems like it.
  • Our success is NEVER based on software. Neither is yours. Software is a tool. Your success and ours in business and life have more to do with your strategy, discipline, focus, ethics, team and overall desire to succeed no matter what.
  • I used to be far more in favor of this solution until I got to see a number of new competitors who focus on pure automation, business intelligence, ease of use for professionals to implement, etc.
  • The worst part about this solution is how hard they make it to import and clean list, regardless of source, and begin using the system to send emails, which is it's core function. They make it hard to do this on purpose, under the guise that it's about list integrity, deliverability, etc. And they compel recipients of emails to report you for spam on the tail end of an opt out. Yuck. Many competitors will not make it so hard! But this doesn't mean you can import crappy lists and perform spammy email practices.
Email & Online Marketing (6)
35%
3.5
WYSIWYG email editor
20%
2.0
Dynamic content
10%
1.0
Landing pages
20%
2.0
Email deliverability reporting
30%
3.0
List management
60%
6.0
Triggered drip sequences
70%
7.0
Lead Management (4)
42.5%
4.3
Lead nurturing automation
50%
5.0
Lead scoring and grading
20%
2.0
Data quality management
40%
4.0
Automated sales alerts and tasks
60%
6.0
Campaign Management (1)
10%
1.0
Calendaring
10%
1.0
Reporting & Analytics (3)
30%
3.0
Dashboards
40%
4.0
Standard reports
30%
3.0
Custom reports
20%
2.0
Platform & Infrastructure (3)
36.666666666666664%
3.7
API
50%
5.0
Role-based workflow & approvals
40%
4.0
Customizability
20%
2.0
CRM Project Management
N/A
N/A
The others are not trying to be all things to all people. The others don't pretend their solution is the end-all-be-all to save small business owners. They are not all in one and don't pretend to be, regardless of the price points, from lower to higher. We used Infusionsoft because I, as the owner of the company, was willing to invest hundreds of hours learning and using the system. Plus, I paid out thousands of dollars over the first several years for others to help me integrate it with our marketing campaigns because I am not a programmer and never will be. I enjoy doing this kind of work on top of the coaching and advising I do for a living. Then I made automation and content marketing a natural extension of my business. It complimented by business model, until recently, when we found a better solution that does not try to be all things to all people and save the world.
3
Sales, marketing, programming, content, design, etc.
2
You need to know how to use this or any other software by sucking it up and putting in the time and money. Otherwise, plan to pay a qualified professional. Our designers, programmers, and sales people use a solution like this.
  • Marketing people use it for broadcasting and automated marketing campaign functions. Broadcast email > track opens/clicks > get a marketing or business result you can measure.
  • Sales people use it for adding and managing contacts, tasks, notes, opportunities.
  • Sales and marketing uses it's minimalist cart for products, links to products so we can sell a product or service and take in the revenue through our gateway and merchant card account.
  • Sales management/owner uses it to track limited data due to system reporting limitations, unless you went to MIT or work at NASA.
  • Owner uses it for campaign mapping, sales activities, CRM and reports.
  • We keep it simple. You don't need to be Albert Einstein to know, "Everything Should Be Made as Simple as Possible, But Not Simpler." Yes, he said that.
  • We could pay up the wazoo for a host of applications that sit behind pay walls to get innovative. We could add hours of programming to get the open API to dial in with other applications. Or we could use Zapier to do some of this.
  • See #1.
  • We are not planning to use it as primary platform of Oct 1, 2015. We found a better way, for us.
  • We could stick with it and continue to be frustrated by it's all in one and many limitations, bugs. If there is a more suitable, cost effective solution then seek a qualified adviser to help you.
We are a certified partner and we keep that status in good standing. But we don't use it as our core platform any longer. It's important to disclose that we work with many other technology and other solution partners/companies and remain agnostic in delivering these solutions to clients.
Yes
I used ACT for the prior 15 years or so and had great success scaling my former business before I sold it and started my sales and marketing advisory practice in 2003. It wasn't until late 2006 that I started searching for a new solution when I came up Infusionsoft. I wanted an online solution that was more robust.

The real key was being a SaaS solution. I saw that as the future and wanted to be mobile and remote as much as possible because I built this business as a lifestyle business. I didn't want to be tied to an office, internal servers, IT people, etc. I wanted a system I could take command of, learn to run it well and optimize it as I grew.

The truth is I just do for other small companies what I learned to do with these systems. I need solid but not off the charts CRM like most small companies, I need to add custom fields and customize the application a bit, and I need several core marketing campaigns running at any given time including my new lead, new customer, long term nurture and targeted promotions.

So it is all about Infusionsoft having given me and my small team what we needed at the time.
  • Price
  • Product Features
It was affordable for us at the time in 2008, except I had a much higher internal cost of time and money to get it to do what we needed it to do then and up until we move on. To be honest all of these solutions for email, marketing, reporting and contact management have a cost to implement and optimize. So I, like everyone else, have to factor the elements that are best for my goals, needs and team capabilities.

Again, I strongly suggest you do your homework before you buy any solution.

I believe that when any business owner evaluates any system for even email marketing by itself, that there is a natural tendency, a resistance or reluctance even, to learn and optimize the software solution. So it sits there, underutilized. And like I do with some of the software I buy for our company and personal use, it gets used part of the way. And any time I want to use it more of the way, and it's beyond my skill set, I am more than happy to pony up what it costs to hire someone who can help me. I practice what I preach which makes for a clean living and healthy business practice.
Back then Infusionsoft was breakthrough. There wasn't any real competition if you wanted all in one. We migrated from ACT and iContact back in 2008. But that has all changed in recent years and Infusionsoft has the ugly reputation it has for a number of reasons. Can't live with it any longer.

Today, take your time working with a real trusted adviser whom you are wiling to pay to help you make a fully informed decision based on you, your team and your business, sales and marketing goals. There are many great alternatives on the market today. Thank goodness. Solutions like this make it way easier to start, fund, market, sell, manage and scale any small business. There are tons of success stories when it comes to marketing automation campaigns for both B2B and B2C. There are also tons of train wrecks regardless of the technology solution. You can't go into any of these solutions half-assed. You have to be prepared to really dig in yourself, ask if this is the best and most productive use of your time and determine at what point you need to hire outside or in house talent you can really trust to take the lead.

Make sure you have a great person to run this or other automation systems.
  • Implemented in-house
I was just geeky and curious and willing enough to invest over 10,000 hours to become a master at this.

If you want to be a master of Infusionsoft and your business, you need to be good. Really good.

Focus on your highest and most productive use of time.

Outsource or delegate the rest to people smarter than you who specialize. The alternative is suffering longer than you should and losing money.
Yes
You can set up a core campaign to launch and this kind of software is never an event, it's always an ongoing function until the day you decide to sell your business, shut it down and take the day job you hated in the first place. Do NOT plan on implementing this or any other real software on your own in a seminar, especially if you are really good at what you do and want to keep focused on your core business. Do NOT buy software in a seminar. Do NOT come back to the office all pumped up to dump this or any other new software implementation burden on your assistant, sales person, or anyone else unless they plan to become a real expert and own this system as if they paid for it by themselves.
Change management was a major issue with the implementation
The word change must be qualified by disruption, which is true for any major software implementation, especially this one.
  • Frustration.
  • Frustration.
  • Joy when we got it working for us.
It was frustrating as hell. You can't teach a kid to ride a bike in a seminar, you can't do it over the phone with tech support, unless you have some talent and the patience of Job. Being is business is hard enough. Adding new software is a pain in the butt. The path of least resistance is to find a professional who lives in this stuff and pay up for the talent. It's less expensive in the long run and you'll likely not need to self medicate. As much.
  • Online training
  • In-person training
  • Self-taught
This training is taught often to the lowest common denominator so as to help as many customers of theirs as possible. We do the training and coaching and implementations for our clients. But clients who I know who have been to their training get trained well. The gap that can exist lies in you doing your part and really investing in using and building out the application.

The training and education is only as good as your willingness to apply it.
If you're willing to click and learn as you go, there are great resources for training including on page help and video.
No. Not at all.

Training is an event. Coaching is a process. This is a system that demands ongoing coaching and training.

Get a real pro to look at your sales and marketing strategy and advise you to get the training or coaching you need.

Certified consultants have continuing education and exam re certification every year.
If you want lose your mind and you're not a software person, or you don't have one on your team, plan on paying a professional! Plan on investing thousands. Don't let some kid in a cubicle do your Kick Start. The partners they pay for Kick Starts see it as a loss leader, work for peanuts on the rev share they get of your money and who knows what you'll get.

You can configure the CRM, campaigns, templates, pages, etc. on your own, but why the hell would you want to do this if you enjoy and are good at what you already do? Keep it simple, like Einstein. You can configure the campaigns really well using the Campaign Builder, by far the best feature of this software. But why when you can more easily white board or use a mind mapping tool or whatever it is you like best. That's where these guys got the idea for the Campaign Builder. Their best and most successful business people and certified partners were doing this in the first place.
Everything Should Be Made as Simple as Possible, But Not Simpler
Plan on paying a qualified professional whom you like and trust at least several thousand dollars over 1-3 months for solid advice and implementation services. Or pay them and plan on being disappointed. Anything less than this and you'll be pissed.
Yes - we have customized the interface extensively
Not much to do here but tweak user preferences for the dashboard. Why bother in the first place unless you want to blow extra money that small businesses don't have in the first place.
Yes - we have added extensive custom code
The custom coding goes with making this work well with your website, API integrations, etc. Keep it simple small business owners and people!
Everything Should Be Made as Simple as Possible, But Not Simpler. - Albert Einstein
No. We keep it simple and so should you unless you need and want some Starship Enterprise function which is akin to me taking my 1974 Chevy Vega and tricking it out with carpet on the dash, an 8-track, and fat tires and wheels. Yeah, I was a punk kid growing up in Laconia, NH. But seriously, this is your business. If you need to trick this dog out then you should have looked at other solutions instead.
Yes
There is no premium support unless you count them selling you consulting services which they do at cut rate fees against often more qualified, independent consultants, the minority of whom have sufficient business, sales, marketing and tech experience to serve you well. So, yes, it comes in the form of even me having to pay my team and subcontractors big bucks to get what I want, and I keep it pretty simple. And I'm cool with being a software adviser only in the context of being a much better business, strategy, sales and marketing guy with 30 years of experience. The average small business owner should plan on investing thousands of dollars to have functional, fully integrated, end-to-end marketing campaigns which includes work done in the app and outside of it on landing pages, sites, etc.
It may be easy to get someone on chat or phone for which I give these guys credit. But this does not mean you will get the answers you want or like. It's a buggy system. Why? Because it's all in one. The CRM is decent. The cart a joke. The email editor laughable. Affiliate partner function serves a huge business risk unless programmed by a NASA level consultant for which you can and must pay dearly. There are just too many bugs overall.
Yes
Duh.
Look, the people who work in support do their best to help customers work on a buggy platform. They are always very nice and very patient. But they don't know much at tier 1. Beyond that, it's a buggy system so everyone is scrambling behind the scenes when not raving about how freaking awesome their company culture is. It gets expensive fast to make this thing work well for any business. The biggest blunder they make is telling the world how easy it is to use, selling the dream of helping really small businesses without talent or much capital, if any, that this software and their internal people can help get sales results. Like with all software, watch the hell out before you pull the trigger and NEVER buy software in a freaking seminar. Geez.
  • CRM and that's about it unless you're willing to suck it up and really put in the time and money yourself. What is your time really worth? What are you best at doing in your business? If it's not setting up marketing automation applications plan on hiring a professional.
  • The campaign builder is phenomenal.
  • The dashboard is easy to customize for quick look stats.
  • The campaign builder requires serious time and training, coaching really, to get to learn it. Once you learn it it can be a game changer.
  • The email editor and landing page editors have limitations that can be frustrating when customizing.
  • Shopping cart limited.
Yes
Yes, but the app is weak. You can see contacts and some basic function on it. There is a related app to scan business cards instead of more cumbersome data entry which seems to be a big deal for humans. Hence, the stack of business cards sitting on desktops waiting to be followed up on! Fact of life I suppose.

This is not a mobile based application. It's meant to be used at a computer, mostly on Firefox as the browser of choice for me. Not so friendly in Chrome or IE, etc.

So don't count on this like you would say a Salesforce or other more mobile friendly solutions that are geared to sales enablement or customer relationship management which tends to be the focus for sales-driven companies. This software does have the ability to target mobile users by integrating third party solutions for SMS, mobile commerce, and more.

So don't look to Infusionsoft to be your super mobile friendly stay out of the office and dominate the free world on your smart phone. Plan to be sitting in front of your computer learning and using Infusionsoft or paying someone who is qualified to really get it dialed in for you so you don't lose your mind!
Buyer beware. Be prepared to invest many hours if you plan to manage this application yourself. This is true of any automation solution. Can you take classes and go to University again and become a great marketing automation expert yourself? Yes, probably. But should you be investing your highest and most productive use of time building out Infusionsoft. Not likely.

Which means you need to plan on finding someone you can trust and that is the plain truth. There are many qualified consultants who have sufficient sales, marketing, business, content, life and Infusionsoft experience to help you get results. But far too many people decry this as an all in one solution that is easy to use. This will never be the case even though the product development team is constantly working to make it a better product and easier to use.

We don't make our own paper clips for a reason. We outsource all the time. We have to make really informed decisions on the solutions we use and then commit to learning best practices for marketing regardless of the platform.

Do not expect to pay someone less than $150-$250 per hour to really make this application sing. Or pay them for training or internal services and then kick yourself.
Pricing is user and email and function based. Way too many pay walls and not native function for scaling. It's scaleable with NASA level marketing automation talent you must pay to engage. Otherwise, it gets expensive quickly for scaling to a true small business, which is what they target. Over 25 users and you're screwed. Look at the competition first, evaluate what you really need for your business and start there. Keep it simple, build your cash flow and confidence in the people you hired to make this work and then scale. Don't get sucked into the dream that this thing will help you sell your book to millions and you get famous while hanging on your boat or whatever. Building a small business is hard enough. Adding software often adds complexity in order to successfully scale.
Haven't experienced any real issues with availability. Reliability is another deal.
OMG, it's all in one and that compromises everything, fundamentally. If you want a race car, invest in a race car. If you want a dune buggy, get that. If you want a boat that floats, go for it.
  • Beware. If you integrate third party solutions via links and your website, great. Pretty simple.
  • If you want to use Send Out Cards, etc. you hit a pay wall and your cost goes up.
  • If you do API integration plan on paying top dollar. Make sure you need this and carefully evaluate the many competitive solutions with native integration. (Built in.) Plan on paying a programmer and real business, strategy, sales and marketing pro to make this or any other automation platform perform well. Or plan on losing your mind. And more money. Did I mention time and aging in dog years?
  • Not any more. We're moving on because of the many pay walls and all the strings attached. What I mean by this is you have to pay for applications that others have built to integrate added function. They deserve to get paid for this. But in other solutions there are integrations built into the solution so you don't have to pay for a third party solution and the support that goes with it.
It depends. I know of one guy who lives on an island, works in a hut near the beach and does pretty good work and provides decent support. My only concern is what happens to you if something happens to him or her?
  • API (e.g. SOAP or REST)
  • Javascript widgets
  • AppExchange or similar marketplace
Because you need to pay a professional and the sales gurus at Infusionsoft won't always tell you what this really means to you, your small team and your budget. Not to mention your sanity.
Plan to pay an experienced professional. Period.
They are well trained sales people. They will tell you easy it is. They pay commissions to trusted advisers to sell you into this. They pay partners to sell you into this. They pay pretty much anyone a referral fee to sell you this unless they changed that policy. Which means you better ask the person what's in it for them if you buy this sucker. You should plan to pay a qualified consultant to help you evaluate all solutions so you can be more certain you get what is most SUITABLE FOR YOU. NOT THEM. As a soon to be former certified partner, they are a nightmare to work with. But they put that all on me or others like me who dare to stand up to them and tell them they should drink less Koolaid. Holy cow, Batman.
The vendors are known as partners and developers. (Except a few dishonest ones who overstate their ability and integrity and steal my or your money.) Many I know personally are phenomenal people who are well qualified and have the best of intentions. Use these people. Avoid the internal kick starts and select someone who knows strategy, sales, marketing and the tech or else you are non likely to be very happy. Hence, their reputation being what it is.
When they are not playing red light special sales trained stupid tricks you get what you get. Look at their pricing page. Sometimes they will wheel and deal for you. Don't fall into the sales games sales people play tricks.
Hire an outside consultant who is qualified to advise you on Infusionsoft and other competitive solutions. Period. And NEVER buy software in a seminar because the NLP trained guru assured you how awesome it is.
Yes
They are doing their best to make the product better and their releases do improve life. But it's still a buggy application. I believe their leadership is committed to making a better product over time. However, the primary focus for this company has been sales: getting and keeping customers, which of course is a priority for all of us. However, we all want to a better product and the way a better product is defined is by what feedback a software company gets from it's customers.

Infusionsoft does take in a lot of feedback from customers and how that impacts internal focus of resources on product development is tough to say from the outside. So the product is always improving in many ways, but there will always be people who find they are frustrated and can't get what they expected for many reasons. We have to count on doing what we can with this solution in terms of it's multi use function including CRM, email, ecommerce, and partner or affiliate tracking. I suggest they streamline the product and really hone in on automation and analytics, plus the ability to build way prettier more customized forms, emails, landing pages, etc.

There have only been a couple of occasions I could not access the product.
  • Campaign Builder released a few years ago was huge. The Legacy builder was a disaster even for guys like me who were willing to be a certified partner.
  • The My Day is a great feature for active users.
  • Small, incremental improvements in building emails.
  • It's imperative they make it easier to build better email designs/templates.
  • It's imperative they make it easier to build better web form designs/templates.
  • It's imperative they make it easier to build better landing page designs/templates.
No
No
Return to navigation