TrustRadius
Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.https://media.trustradius.com/product-logos/oZ/OW/553WFENZBIJO.pngWeave improves, thanks to Pendo.ioPendo.io is used by our organization to collect and track usage information for our products. Customer engagement uses this information to help guide new and existing users, as well as to reach out to customers that appear to be under-utilizing the product. Our Helpdesk uses Pendo.io data to help answer customer questions. Our Product team uses Pendo.io data to guide design and development decisions. We can easily see what areas of the product are heavily used, and those areas that are under-utilized. We can survey our users in-app about their behavior. We also use Pendo's in-app guides and messaging to communicate with our users. In-app guides and tutorials help users without forcing them to go search for a resource on another page. The built-in NPS polling has been invaluable for us as well.,Pendo.io is very user-friendly, designed for users (like me) without a technology background, to easily set up and navigate the tool. In-app guides and walk thru's are very easy to set up and customize. Customized Dashboards are excellent for our different teams, they can focus on exactly what they need, and adjust their dashboard widgets easily as needed. NPS tool basically runs itself. Pendo.io staff is always helpful and available to answer questions. They are always willing listeners when we have suggestions or a unique problem to solve. Pendo.io Slack channel is very helpful! lots of sharing of best practices between all kinds of Pendo.io users.,New guide design tool isn't yet as robust as the classic designer. Pendo.io does not track text/content entered into cells by users, this could be helpful for us.,10,We have been able to proactively reach out to customers under-utilizing our software before they become a retention risk. Pendo.io gives us the ability to re-engage with these customers before they begin shopping for competitors. In the past year, I would estimate we have re-engaged with 5-7 accounts, saving the company significant resources. We have used user information to help drive our design and development process. Learning which areas of our software the customers are underutilizing or using in a way other than designed, helps us put together focus groups to connect with these customers. We gather this information and use to inform enhancements.,WalkMe, Mixpanel and Heap,Slack, HubSpot, Zendesk,Customer Surveys,7,1,Usage data for Customer Engagement (under-utilization, retention). Usage behaviors, paths and funnels are used to inform Product design and development decisions. Support/Helpdesk uses Pendo data to help support customers.,We have begun to transition all of our Help resources into Pendo in-app guides and tooltips, therefore reducing the need for another tool to host these resources. The Pendo snippet in our Zendesk support application has reduced the need for Helpdesk staff to spend time looking for usernames and other information,We intend on expanding the use of Pendo to support our customer onboarding process,10Get Visual and Powerful User Tracking with PendoPendo is used to understand user behaviors, flows through the application, and other attributes like browser and retention. It offers a highly visible way to understand if users are navigating the app as expected, and reaching the right pages and events in the process. Highly-visible account and page segmentation make it easy to really identify gaps and trends.,Account and page segmentation with color and tag grouping. User behavior and attribute tracking. NPS, user flow maps, and grouped page reports.,Easier site integration and setup. Mobile experience. Deeper support for single page apps.,10,Visibility into feature and page adoption. See user dropoff and roadblocks. Use metrics for account-based marketing.,Hotjar and Mixpanel,HubSpot, Salesforce.com, JIRA Software,1 to 5 people,50,1,Understand feature uptake Find user behavior funnels Document gaps and dead ends,Associate page behaviors with accounts to drive upsells/renewals See specific page groups at a glance Identify key browsers and user behaviors at scale,Deeper account based marketing Better understand long-term feature adoption goals Address and harden gaps or weak areas,9,No,Price Product Features Product Usability Prior Experience with the Product Existing Relationship with the Vendor Positive Sales Experience with the Vendor Third-party Reviews,We would implement more criteria around visual support and installation steps. Our criteria would need to include more support for how the product is actually installed and used, its applicability to single page applications, and its support for native workflows. While many of these were supported out of the box, it was important to know during the sales process.,Implemented in-house,No,Change management was minimal,Mobile support Installation through Segment Tracking unique pages in a complex app,9,No,10,No,Pendo's mobile support is emerging, and sales/support have kept us abreast of support every step of the way. The ongoing dialog has helped us plan our investment and next steps every time.,Tracking user progress through defined pages Tracking URL visits/pages User device and browser traits,Mobile Comprehensive flow diagrams Anything with complex workflows,No,9
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Pendo.io
85 Ratings
Score 8.9 out of 101
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Pendo.io
85 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.9 out of 101

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Jennifer Gray profile photo
June 20, 2019

Weave improves, thanks to Pendo.io

Score 10 out of 10
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10
We have had an excellent experience with Pendo. When we've had questions or concerns, Pendo is very quick to respond and communicate with us. We have experienced top-notch customer support and customer engagement. We have actually modeled some of our implementation and product processes after Pendo's examples.
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About Pendo.io

Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.

Pendo.io Technical Details

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