RingCentral Reviews

192 Ratings
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Score 7.6 out of 100

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Reviews (1-3 of 3)

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June 22, 2021
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Products Replaced

Yes - Our company used to have the Avaya hard phone system. We switched over to Ring Central so we could be more streamlined and have more accessibility for tracking and monitoring calls that we never had before. Instead of possibly dialing the wrong extension, we can now look up someone by name and dial directly. It has been a total game changer.
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March 20, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Products Replaced

Yes - While working for a former employer (small international organization with a team of about 20 employees located around the globe), I migrated from an old Nortel/Avaya system (which was end-of-life) to RingCentral. The business was growing and adding new users, employees were working outside the office more frequently, and our old rudimentary Voip system was inflexible (old out of date voip application was only available for windows/mac computers, with no smartphone application). Lastly our old Avaya system had been hacked over one weekend due to some backdoor which had never been patched by Avaya and that was the last straw for the business - we evaluated multiple options and opted RingCentral was the best fit for the business.
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February 07, 2018
Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
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Products Replaced

Yes - Vocalocity/Vonage Business. Vonage Business did not offer the feature set or CRM integrations provided by RingCentral. Also, RingCentrals' reporting is better than Vonage Business. Vonage Business's IVR setup is rather antiquated compared to the ease of use and user-friendly interface of RingCentral. The only thing Vonage Business beats RingCentral out on is their support.
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Feature Scorecard Summary

Hosted PBX (29)
8.2
Multi-level Interactive Voice Response (IVR) (41)
8.0
User templates (35)
7.8
Call reports (47)
8.0
Directory of employee names (52)
8.7
Answering rules (51)
8.5
Call recording (53)
9.1
Call park (45)
8.6
Call screening (49)
7.8
Message alerts (56)
8.3
Video conferencing (42)
7.9
Audio conferencing (53)
8.4
Video screen sharing (16)
8.1
Instant messaging (17)
7.3
Mobile app for iOS (46)
8.0
Mobile app for Android (39)
7.9

What is RingCentral?

RingCentral is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription basis.

Small Business
RingCentral provides a platform specifically for small businesses who need an easy-to-use phone system. It comes with support for cloud phone (standard VoIP) and team messaging features in addition to support for online meetings and fax. Users can try a free trial of this offering before purchasing.

Enterprise
Designed to scale for larger, global businesses. Not only supports inter-office communication, but communications with customers and clients.
  • All in-one phone, video conferencing, and team messaging
  • Team collaboration with file sharing and task assignments/scheduling
  • Online meetings (video conferencing, screen-sharing)
  • Outbound customer contact center w/ omnichannel routing and a
  • Digital and social engagement platform

RingCentral Video

What is RingCentral?

RingCentral Integrations

RingCentral Competitors

RingCentral Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Essentials (up to 20 users)$39.99per user/per month
Standard$49.99per user/per month
Premium$54.99per user/per month
Ultimate$69.99per user/per month

RingCentral Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Linux, Mac
Mobile Application:No

Frequently Asked Questions

What is RingCentral?

RingCentral is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription basis.

What is RingCentral's best feature?

Reviewers rate Call recording highest, with a score of 9.1.

Who uses RingCentral?

The most common users of RingCentral are from Mid-size Companies and the Computer Software industry.