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Slack

Slack

Starting at $0 per month per user
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Overview

What is Slack?

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features
  • Chat (408)
    9.7
    97%
  • Mobile Access (385)
    9.2
    92%
  • Discussions (395)
    9.2
    92%
  • Notifications (404)
    9.0
    90%

Reviewer Pros & Cons

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Pricing

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Free

$0

Cloud

Pro

$7.25*

Cloud
per month per user

Business+

$12.50*

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://slack.com/pricing?d=7013y000001…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.9
Avg 7.8

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

8.6
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

8.4
Avg 8.1
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Product Details

What is Slack?

Slack is a Digital HQ
As the command center of the workday, Slack provides a flexible way to work with people, apps and partners in one space.

The new space for success
Slack connects people with each other and with their tools and data, equipping teams to be productive and open up opportunities.

Transform Teamwork
Working together in channels—dedicated spaces built around specific projects and initiatives—keeps the right people and information in one place.

Embrace Flexibility
Huddles let teams chat over audio instantly, with the option for video and screen sharing with the tap of a button.

Work Faster
With clips, teams can create audio, video and screen recordings to share updates, walk through demos or talk out an idea with more clarity (and personality).

Extend Collaboration
Slack Connect lets users work alongside external partners and customers in Slack channels, to speed up projects and strengthen relationships.

Integrate Tools
From project management tools to a daily calendar, Slack integrates with more than 2,400 applications.

Automate Tasks
In Slack, users can turn routine meetings and tasks like standups, approvals and requests into automated workflows.


Slack Features

Project Management Features

  • Supported: Task Management
  • Supported: Scheduling
  • Supported: Workflow Automation
  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Tagging
  • Supported: Search
  • Supported: Integrates with other Project Management Tools
  • Supported: Visual planning tools

Communication Features

  • Supported: Chat
  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Comments and feedback
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Surveys
  • Supported: Internal knowledgebase
  • Supported: Integrates with Skype
  • Supported: Integrates with GoToMeeting
  • Supported: Integrates with Gmail and Google Hangouts
  • Supported: Integrates with Outlook

File Sharing & Management Features

  • Supported: Versioning
  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Document collaboration
  • Supported: Shared folders
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Integrates with SharePoint
  • Supported: Device sync
  • Supported: Web interface
  • Supported: File change notifications
  • Supported: Simultaneous editing

Additional Features

  • Supported: Audio Conferencing
  • Supported: Video Conferencing
  • Supported: Sales Enablement
  • Supported: Unified Communications as a Service
  • Supported: Meeting Management
  • Supported: Encrypted Communications

Slack Integrations

Slack Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The company has raised $340M in funding and boasts 800k users.

Slack starts at $0.

Microsoft Teams, Google Chat, and Discord are common alternatives for Slack.

Reviewers rate Chat highest, with a score of 9.7.

The most common users of Slack are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(8219)

Attribute Ratings

Reviews

(26-50 of 408)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
I think Slack would be a perfect fit for business related purposes, but if I would use Slack for daily usage regarding about my personal use like social life I think Slack is more inclined to professional use so what I can tell about Slack is that it has all the components of what a typical social media platform is but in professional manner.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We have been using Slack for 5+ years and have found it to be perfect for our unique needs. We love how easy it is to collaborate in channels, react to messages, work together in the canvas area, and have team meetings using the huddle feature. I love Slack and will never use anything else in the future.
Matteo Bisi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Slack is great for daily collaboration with colleagues and and to be integrated with several external products to receive notifications or make real integrations and start workflow without leaving it. Slack is not suitable If you need to customize the design of the worspace, eg adding webpage, files, or other things into it, and the free version is useless considering it's limitation
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Extremely useful collaboration tool, well suited for every company which needs cross team communication. Slack also integrates through apps with almost every other major software, enabling it to send and receive data. This opens up many possibilities not just for collaboration, but also administration (e.g. - vacation tracking, etc.)
Paul Ladd | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
It's great for keeping groups of people in touch and in sync, no matter the reason: a group of friends, a family, a small business, or a large business. My family even uses it to plan events, share funny pictures, or broadcast important family news. However, it's less appropriate for keeping contact between just two or three people, unless they're working on a complex project that could benefit from sectioning various conversations into specific channels.
February 12, 2024

Slack - my favorite

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Slack is fun to use when you're trying to get quick answers, quick responses. Like with any other chat platform, if you have more complex ideas to try to explain, sometimes it is not as clear and desirable, but that just has to do with what you're trying to accomplish. For connection and team building, it is incredible.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Picture this You've got a buzzing tech team racing against deadlines, and Slack's the superhero. Quick updates, problem-solving – it's all happening in real-time. Creative projects thrive too; marketers tossing ideas back and forth like pros. Remote work? Slack's your virtual water cooler, keeping the team vibe alive.But, hey, in a fancy client meeting or during serious talks, Slack might feel too laid-back. And for a tiny team where constant updates aren't a thing, it could be overkill – like using a jet for a grocery run. It's cool, but sometimes you just need a bike.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Best suited for large teams where multiple work streams are to be discussed with different stakeholders. The app becomes 10x more useful once you integrate it with the rest of your production systems like Asana, Google Docs, Jira etc.

For smaller team sizes say less than 100, the level of complexity offered may not add enough value. Also, for folks who do not use extensions and plug-ins, there are several low-cost solutions.
January 11, 2024

Good for remote working

Score 9 out of 10
Vetted Review
Verified User
Very useful for quick conversation rather than long detailed emails with attachments that often need to be looked at again in years to time especially for audit purpose.
Rene Agredano | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
As a freelancer, I'm able to join my client's Slack community and enhance the work I do for the company with the ability to easily communicate ideas, requests, resolve urgent situations, plan for future needs and events and more. Slack helps our team achieve a cohesive feel across all time zones like nothing else has in the past.
Score 10 out of 10
Vetted Review
Verified User
It's well suited for daily communications among remote colleagues across the globe. It falls short where I do not know if a colleague has actually received or seen a message yet and there is no acknowledged functionality or 'viewed' indicator. This would be helpful, in my opinion, and something Microsoft Teams has as a feature.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
When I need to create a post with results or information Slack allow me to present it in a nice way. I can add images and videos to help understand the content of the post.
I like that you can create channels for specific topics and keep the conversations in different places to allow you coming back later to this specific channel and continue in there. This is also nice because you can go back to the different channels and look through them instead of looking through the whole account.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Slack has been very well suited for a range of companies that I've utilized services through. This ranged from startups with ~50 staff, to larger corporations with 400+ staff. It is easy to use from a corporate staff perspective, retail staff, and as an administrator for staff/teams. I think it might not make sense as a service for teams of 20 or less, though have not tried the use case myself (my decision would boil down to use-case and pricing). If a company has a range of services they're looking to integrate and Slack offers plugins, I would recommend exploring.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Best used for small or large organizations. I find it most successful in more modern or technology focused workforces. For example, I could not imagine an older and established oil company using Slack. It is great for having channels for people with specific interests or tasks. I also like that you can integrate other applications with Slack, including Zoom, Google Drive, and Slackbot.
December 29, 2023

Slack + [...] = Yes!

Brett McPherson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I have found that Slack is best suited for an organization or group of connected individuals who want to share or collaborate on content or topics. It's been helpful for our internal company communication method and will most likely continue.

Where I think Slack would not do well is communications in the corporate business world where a main "parent" company is working with multiple vendors and contractors as well as their internal team on multiple projects (100+) throughout the year. There would have to be a person dedicated to permissions and access in order to manage it, which may not be the best use of time and resources. This is where email makes the most sense.
December 29, 2023

Easy like a text message

Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is definitely suited for quick and easy communication. I would say less so for lengthy conversations or ones that require a lot of background info or context... that might be easier via an email chain... My favorite use of Slack is for questions or check ins/updates. Just quick messages. Otherwise it is easy to get lost since it is kinda like a text chain where the most recent is closest but it can be harder to find previous messages where in email that might be easier to record.
December 15, 2023

Slack Review

Score 6 out of 10
Vetted Review
Verified User
Incentivized
Slack is well suited for a team that is managing multiple projects or tasks while working in different locations and needs to be able to quickly communicate via instant messaging.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I love the way works as a chat app, but as well a secretary for me, specially when other apps are linked into it. Very easy to find everything you saved, read, didn't read yet, pinned. Love how everyone can interact and can also be a tool to decrease the amount of emails we receive from internal chats as well as integrations with other platforms. I can't live without Slack!
Score 8 out of 10
Vetted Review
Verified User
Well suited: For communication across every / any function of a company and collaborating within teams and outside of immediate team also

Area of opportunity: Maybe having an "offline" version that is still functional without all features enabled during outages
Paul Erik Caracas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
1. Integration with google calendar is very useful. Its notification is very efficient as we only use google calendar in the browser so a notification can be late. With this, we are very aware of the upcoming meetings.

2. Slack workflow and its integration with any google sheet solves the problem for monitoring of all requests within our company. It helps both the requestor and the PIC to maintain a tracker.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I like the plugins and gifs in Slack. It makes the conversations more fun. However, sometimes I also feel it is kind of difficult to follow the key points of the discussions with some gifs. I think Slack can improve that part, for example, limiting the display size of gifs. Meanwhile, I really feel struggling with many channels. It is difficult to navigate between channels if you have too many. Some of them are hidden because they are inactive. In addition, I hope Slack probably can have a more clean version without so many fancy features (just like Skype business).
Layne Latham | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Slack is a useful tool in instances where you need to get your entire company or team utilizing one method of communication outside of email. It's similar to other chat platforms but has a number of additional benefits like the ability for developers to share code back and forth. It might not be useful in instances where employees use it as a distraction.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Last week, we had a bad power interruption that caused me to be late at work. At that moment I'm so very nervous because I'm really certain that my boss will be mad at me! But, I realized I have a Slack on my phone! I contacted my boss right away and report the incident without him being mad because I messaged him quickly via Slack.
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