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Slack

Slack

Starting at $0 per month per user
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Overview

What is Slack?

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with…

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Recent Reviews

Slack easy and useful

9 out of 10
March 13, 2024
Incentivized
We use Slack with channel to set specific scope discussions on products, teams and direct chat communications among the employees. It is …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features
  • Chat (407)
    9.7
    97%
  • Mobile Access (384)
    9.2
    92%
  • Discussions (394)
    9.2
    92%
  • Notifications (403)
    8.9
    89%

Reviewer Pros & Cons

View all pros & cons
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Pricing

View all pricing

Free

$0

Cloud

Pro

$7.25*

Cloud
per month per user

Business+

$12.50*

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://slack.com/pricing?d=7013y000001…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.9
Avg 7.8

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

8.6
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

8.4
Avg 8.1
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Product Details

What is Slack?

Slack is a Digital HQ
As the command center of the workday, Slack provides a flexible way to work with people, apps and partners in one space.

The new space for success
Slack connects people with each other and with their tools and data, equipping teams to be productive and open up opportunities.

Transform Teamwork
Working together in channels—dedicated spaces built around specific projects and initiatives—keeps the right people and information in one place.

Embrace Flexibility
Huddles let teams chat over audio instantly, with the option for video and screen sharing with the tap of a button.

Work Faster
With clips, teams can create audio, video and screen recordings to share updates, walk through demos or talk out an idea with more clarity (and personality).

Extend Collaboration
Slack Connect lets users work alongside external partners and customers in Slack channels, to speed up projects and strengthen relationships.

Integrate Tools
From project management tools to a daily calendar, Slack integrates with more than 2,400 applications.

Automate Tasks
In Slack, users can turn routine meetings and tasks like standups, approvals and requests into automated workflows.


Slack Features

Project Management Features

  • Supported: Task Management
  • Supported: Scheduling
  • Supported: Workflow Automation
  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Tagging
  • Supported: Search
  • Supported: Integrates with other Project Management Tools
  • Supported: Visual planning tools

Communication Features

  • Supported: Chat
  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Comments and feedback
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Surveys
  • Supported: Internal knowledgebase
  • Supported: Integrates with Skype
  • Supported: Integrates with GoToMeeting
  • Supported: Integrates with Gmail and Google Hangouts
  • Supported: Integrates with Outlook

File Sharing & Management Features

  • Supported: Versioning
  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Document collaboration
  • Supported: Shared folders
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Integrates with SharePoint
  • Supported: Device sync
  • Supported: Web interface
  • Supported: File change notifications
  • Supported: Simultaneous editing

Additional Features

  • Supported: Audio Conferencing
  • Supported: Video Conferencing
  • Supported: Sales Enablement
  • Supported: Unified Communications as a Service
  • Supported: Meeting Management
  • Supported: Encrypted Communications

Slack Integrations

Slack Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The company has raised $340M in funding and boasts 800k users.

Slack starts at $0.

Microsoft Teams, Google Chat, and Discord are common alternatives for Slack.

Reviewers rate Chat highest, with a score of 9.7.

The most common users of Slack are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(8209)

Attribute Ratings

Reviews

(126-150 of 407)
Companies can't remove reviews or game the system. Here's why
October 11, 2022

Best in the business

Score 10 out of 10
Vetted Review
Verified User
Incentivized
The ease of using Slack is phenomenal because of its lightweight design. There are other products in the market, but this application apts for a Developer or a Person who is even working in the Computer Field. Slack helps us to connect quickly through huddles and screen presentations, with the pen option being ultimate. We also have channels where we can call out for teammates, and we use the channel as a record, just like an email. Slack is bringing new features very swiftly, and it is vivid that Slack is the go-to option for any Employer.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Being a remote-first company, we rely on a quick line of communication with our co-workers who are all around the globe. Additionally, the integrations and 'bonus' functionality (besides being a chat service) have allowed me to send videos, and files, have quick verbal chats (through their huddle feature) and even remind me about messages that were sent. I can also see when we get new submissions from a Zapier connection and create channels for focused collaboration among different departments. It's an incredibly valuable productivity service.
October 08, 2022

Makes life easy!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use slack to communicate across teams, share best practices, and generally know what's going on with one another and in the company. Whether it's DMs, public channels for departments, or private channels to coordinate something, we use them all day, every day!
October 06, 2022

Slack Gets an A+

Chris Rodriguez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Slack allows us to communicate with each other internally as an organization. We can also participate in channels and group messages. For example, we just had our biggest conference of the year: RISE WEST. So we created a RISE WEST channel to communicate and plan before, during, and after the event. This was crucial in our efforts to gain new business.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
1. Office day-to-day communication --> find it more useful and trackable than emails. 2. Work-life balance --> certain features like snooze, setting work hours, updating current status helps ensure that work life balance is maintained. 3. On-boarding of new members --> since all conversations are stored, it makes it easier for new joiners to get context of things that happened in the organization before they joined.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use slack for all internal communication between departments and within departments. It allows us to have all our documented conversations in one place, and quickly get/respond to messages. We plan to continue to use Slack as we grow our company to over 50 employees, and even more than that in the future.
Vikash Singh | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I've used Slack for more then 3 years and it helped me in organising tasks list, easy communication, seamless video business meetings. It's one of the best Internal chat tool i've used. It's UI is the best in industry and most of the companies uses it.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Slack for everything. As a fully distributed company, we need a great chat tool. We occasionally use other chat tools with some of our customers and they are not nearly as close to Slack. We also use Slack to build a lot of integrations that connect all our systems together.
September 20, 2022

Slack for everyday use

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Slack across all departments. It helps to connect multiple remote team members to complete projects, and it also connects remote team members who are looking for that “in-office” feel. I’m addition to using it for our internal team, I will say that in the sales department we use it for client communication too. Adding prospects to private channels allows us to keep conversations going even if our internal champion leaves the company.
Score 10 out of 10
Vetted Review
Verified User
I mainly use Slack as my note-taking platform. Also, our organization uses Slack as an internal communication platform to share thoughts, files, and updates with specific individuals and/or groups of people. We're a fully remote team with each member at a different location, Slack really helps us to stay connected and updated with daily ongoing activities. This is much better than email as it is easy to read and update a Slack thread about a particular topic and also helps in having responses real quick.
Richard Davies | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
My team works mostly remote and we use Slack on a daily basis to communicate with each other and receive notifications for updates and events related to the websites we're developing. It makes it easy to share information, ask a question, or request assistance from each other. Slack has replaced email as our main form of team communication because it can be used real time or asynchronously as needed.
September 14, 2022

Feel free using Slack

Score 9 out of 10
Vetted Review
Verified User
Incentivized
When I started working at my current job, we would use Slack, but the directors changed it to Teams. Even in my previous job, they did the same thing. We were using the free version in both companies if I am not wrong. Nowadays, I have two workspaces where I discuss programming and IT things. As a developer, in both jobs, we used Slack to communicate with other developers, business analysts and the QA team. Another thing that we used was the integration with GitLab/Jira.
Tom Erdman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Slack for collaboration between teams, but especially when part of a team is outside the organization. There are a lot of great chat and collaboration tools out there, but Slack is the easiest when not everyone is internal. The ease of pinning, channels and search all make it perfect for this. It’s also easy to add and eject users from your channel. Bonus: the Slash commands and shortcuts are great to work with.
Score 8 out of 10
Vetted Review
Verified User
We are a global company with offices in Dublin, London, and San Fransico, as well as staff dotted across the states and Europe. This means its vital we stay in touch with each other. Slack solves this problem, with multiple channels we can really tailor the conversation.
Maury Rubin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Slack is our primary communications hub. It is our all-in-one solution to keep in touch with other team members and coordinate our daily activities. As a fast growing company we need one method to stay aligned on deliverables, and slack is the fastest method to stay connected to each other
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Slack has become our dominant communication medium. It has replaced email internally and now use it to talk with customers by inviting them as multi-channel guests. We created channels for our teams like Customer Success and Support to talk with customers more efficiently than over email. Our team also employs contractors, and we've been able to bring them into select channels as guests. We've also used many out-of-the-box integrations supported by Slack and other products in our tech stack to make notifications and alerts more centralized. The product has proven to be a valuable part of our daily operations.
Javier Carrion | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use slack to communicate with Florida developer communities. It is a great way to get talent and support for technical questions. I also use it to promote our latest innovations and the latest company news.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our organization uses Slack as an internal communication platform to quickly share ideas, files, and news with specific individuals and/or groups of people. We also use this as a secure link between external organizations when setting up partnerships. This is much better than email when it comes to needing responses in a timely manner.
Ryker Watts | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use slack mainly for user interaction, to keep in communication with multiple departments for daily operations of different software platforms we use internally. I also mainly use slack as my note-taking platform, as I can create reminders and tickets using this method with Slack and our internal ticketing system.
September 06, 2022

As Quick As Slack

Score 10 out of 10
Vetted Review
Verified User
We use Slack to connect with the clients and get the issues resolved faster than the emails. We use this for quick messages and discussion for updates and issues/problems faced by the team.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are a remote company that uses Slack daily for internal communications and building our company culture. Without slack, we would miss out on the opportunity to discuss work, expand our professional knowledge, and build our community. Although we use it primarily to communicate within our own team, we also have dedicated slack channels to connect with each of our clients.
Nancy Cardin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • talk between colleagues.
  • talk with volunteers.
  • keep notes for myself.
  • check online status of others.

problems it addresses:
  • quick responses
  • checking online status of colleagues
  • notifications that meetings are starting
  • clarification of tasks at hand
  • available desktop and mobile for anywhere and customizable notifications
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