SnapLogic vs Workato

• Their customer service response time is brilliant.
• SFTP tasks do a great job in reading the file directly from the server, instead of having to download it and then read it.
• Tasks expose the ability to run them using external job schedulers.
• Once you have a server up, setting up SnapLogic service does not take long. They have good documentation and customer support too.

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• The Workato product interface is brilliantly thought through and designed. The learning curve for first timers is easy enough to get started and build useful things, and Workato really shines in their ability to handle complex triggers and interactions. Workato allows people to build software apps so much faster than by coding each functionality.
• Workato has fantastic documentation, making things accessible without any holes in the product. The product just works, never has any bugs, never lags, and just generally allows us to see and change exactly what we need to.
• Workato has an absolutely amazing support team. We tried the free version for a while, then realized it was the single most important software tool we have, and we upgraded. The support at the paid tier is A+, seriously the best from any company we've worked with. Feels more like a good friend then a support rep.

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• The installation process is vague, and our customers have issues with using Java for security reasons. If they had an install package that could fix that it would be less of an issue.
• They could make it more convenient to use on the web browser, if I was working on a customer in the Manager I don't want to have to navigate to keep going back to that.

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• Customer support - responsive, but often not equipped to help efficiently identify root cause of issue. Need to improve escalation to technical resources and turnaround time
• Recipe organization and sharing. Can be challenging to copy recipes, or grab recipes from publicly available site. There are often dependencies and errors that have vague descriptions.

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• SnapLogic cannot solve business problems and you still need a technical person to solve the complex integration issues.
• Our business bought SnapLogic thinking this could replace our current ETL tools such as Informatica. But SnapLogic falls short in a lot of features when compared to Informatica. Later our business decided not to replace Informatica.
• SnapLogic promised to solve big data integration problems, but we did not find a suitable solution that can solve our problems of data integration using SnapLogic (for instance, it could not parse parquet nested file).

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• As business consultants, Workato has greatly improved our offerings to our clients as well as improved the time frame to implement automated workflows and integrations.
• For our clients, the return on investment is almost immediate. Once a Workato recipe is up and running (which can be done very fast), data is integrating, duplicate data entry and user errors are eliminated, and cross-company KPI metrics are easier to report than ever.

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