Zoho Assist Reviews & Ratings 2024

Q: What are Zoho Assist's top competitors?

TeamViewer , AnyDesk , and LogMeIn Rescue by GoTo are common alternatives for Zoho Assist.

Starting at $12 per technician/per month

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Overview

What is Zoho Assist?

Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.

Recent Reviews

Affordable and reliable

7 out of 10

July 25, 2023

Incentivized

We use Zoho Assist to provide remote support and unattended access to systems. The solution is affordable, cross platform compatible, and …

YOLO try Zoho

8 out of 10

October 18, 2021

Incentivized

It is being used by all employees to connect from home to their onsite computer. We have a few programs that are not in the cloud and can …

Incredible and Fulfilling Remote Access Program

10 out of 10

August 18, 2021

Incentivized

Zoho Assist is a multi-operating tool that allows remote access services to be successfully conducted in our business. Besides, Zoho …

Zoho Assist--Great remote assistance software

9 out of 10

July 01, 2021

Incentivized

Zoho Assist is currently being used only by the system administrator to provide a second option for remote assistance, in order to be able …

Reputable and Consolidated Remote Access Software

10 out of 10

June 24, 2021

Incentivized

Zoho Assist is an effective application that allows us access to the clients' machines remotely, for the purpose of training, or even …

We LOVE Zoho Assist!

9 out of 10

September 11, 2020

Incentivized

We use Zoho Assist to remotely access customer's machines for troubleshooting and training. We remotely access our internal workforce's …

Very cheap product which works well enough if you can handle the on-going niggles and issues

2 out of 10

May 05, 2020

Zoho Assist is used to allow administrators to remotely manage client PCs and servers. It's also used by users to log into their …

Zoho Assist is a perfect remote access software and works great!

10 out of 10

December 30, 2019

Incentivized

Zoho Assist is a tool used by all company support and infrastructure teams to answer and resolve technical calls involving the corporate …

Unbeatable option for startups and small businesses.

10 out of 10

October 23, 2019

Incentivized

We use Zoho Assist in our technical support department and it addresses our main needs. Much of the available software focuses on …

A perfect support tool to accentuate 1-on-1 help with your clients

8 out of 10

December 24, 2018

Incentivized

Currently we use Zoho Assist for remoting into client desktops/machines to troubleshoot issues or questions regarding our cloud software. …

Support your clients any where any time.

10 out of 10

August 17, 2018

Incentivized

Looking for an alternative for support or remote help, we started to try this software and it really seemed quite complete. In many cases …

Solid marketing automation company.

6 out of 10

September 14, 2017

Incentivized

My company has used Zoho Assist to help use gather marketing campaign data. It's just being used by the marketing department. It addresses …

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features

Over-the-Internet remote session (12)
9.0
90%
File transfer (11)
8.9
89%
Screen sharing (11)
8.4
84%
Instant message (12)
8.1
81%

Reviewer Pros & Cons

View all pros & cons

Unattended access
iOS client sometimes fails to send keystrokes.

Verified User

Manager in Information Technology

Information Technology & Services Company, 1-10 employees

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Pricing

View all pricing

Remote Support - Standard

$12

Cloud

per technician/per month

Unattended Access - Standard

$12

Cloud

25 unattended computers/per month

Remote Support - Professional

$18

Cloud

per technician/per month

Entry-level set up fee?

Setup fee optional

For the latest information on pricing, visithttps://www.zoho.com/assist/pricing.html

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.2

Avg 8.3

8.4
Screen sharing
(11) Ratings
Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.
8.9
File transfer
(11) Ratings
Securely exchange files with remote computer without having to use email or FTP.
8.1
Instant message
(12) Ratings
Ability for administrator to communicate via instant message with remote user.
10
Secure remote access with Smart Card authentication
(2) Ratings
Establish secure remote connection via Smart Card authentication and Smart Card logon.
3.8
Access to sleeping/powered-off computers
(10) Ratings
Remote access and troubleshooting of out-of-band computers.
9
Over-the-Internet remote session
(12) Ratings
Establish secure remote connection with computers outside the network firewall.
9.1
Initiate remote control from mobile
(7) Ratings
Mobile application for remote controlling computers from mobile device (iOS, Android)
8.7
Remote management of servers & workstations
(8) Ratings
Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.
4.4
Remote Active Directory® management
(3) Ratings
Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.
8.9
Centralized management dashboard
(8) Ratings
Dashboard to facilitate management of users, permissions, licenses etc.
9.7
Session record
(6) Ratings
Ability to record session for training purposes.
10
Annotations
(6) Ratings
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
7.1
Monitoring and Alerts
(4) Ratings
Monitor CPU usage, memory utilization to proactively address issues. Receive alerts indicating attention needed.
9
Multi-platform remote control
(6) Ratings
Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).

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Product Details

About
Integrations
Competitors
Tech Details
FAQs

What is Zoho Assist?

Zoho Assist is a solution for remote support, screen sharing and remote access that helps users access remote desktop of customers or share screen and manage unattended computers. The vendor describes the solution as a secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports major web-proxies and firewalls.

Zoho Assist Features

Show Unsupported Features

Remote Administration Features

Supported: Screen sharing
Supported: File transfer
Supported: Instant message
Supported: Access to sleeping/powered-off computers
Supported: Over-the-Internet remote session
Supported: Initiate remote control from mobile
Supported: Remote management of servers & workstations
Supported: Centralized management dashboard
Supported: Session record
Supported: Annotations
Supported: Multi-platform remote control

Zoho Assist Screenshots

Screenshot of Browser-based Remote Support

Screenshot of Unattended Access to remote computers

Zoho Assist Integrations

Zoho Assist Competitors

Zoho Assist Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	Apple iOS, Android
Supported Countries	Global
Supported Languages	English, French, German, Spanish, Portuguese, Chinese, Bulgarian, Swedish, Japanese, Korean

Frequently Asked Questions

Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.

TeamViewer, AnyDesk, and LogMeIn Rescue by GoTo are common alternatives for Zoho Assist.

Reviewers rate Annotations highest, with a score of 10.

The most common users of Zoho Assist are from Mid-sized Companies (51-1,000 employees).

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Comparisons

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Reviews and Ratings

(96)

Attribute Ratings

Reviews

(1-12 of 12)

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July 25, 2023

Affordable and reliable

Verified User

Manager in Information Technology

Information Technology & Services Company, 1-10 employees

Score 7 out of 10

Vetted Review

Verified User

Incentivized

Zoho Assist Feature Ratings

Remote Administration (11)

36.36363636363636%

3.6

Screen sharing: 70%
7.0
File transfer: 70%
7.0
Instant message: 30%
3.0
Access to sleeping/powered-off computers: 20%
2.0
Over-the-Internet remote session: 70%
7.0
Initiate remote control from mobile: 70%
7.0
Remote management of servers & workstations: 70%
7.0
Centralized management dashboard: N/A
N/A
Session record: N/A
N/A
Annotations: N/A
N/A
Multi-platform remote control: N/A
N/A

October 18, 2021

YOLO try Zoho

Verified User

Manager in Information Technology

Law Practice Company, 11-50 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Zoho Assist Feature Ratings

Remote Administration (7)

84.28571428571429%

8.4

File transfer: 100%
10.0
Instant message: 100%
10.0
Access to sleeping/powered-off computers: 10%
1.0
Over-the-Internet remote session: 100%
10.0
Initiate remote control from mobile: 100%
10.0
Remote management of servers & workstations: 100%
10.0
Centralized management dashboard: 80%
8.0

August 18, 2021

Incredible and Fulfilling Remote Access Program

Johnston Mukwi

IT Support

Home Assist Health (Health, Wellness and Fitness, 51-200 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Zoho Assist Feature Ratings

Remote Administration (11)

96.36363636363637%

9.6

Screen sharing: 100%
10.0
File transfer: 100%
10.0
Instant message: 100%
10.0
Access to sleeping/powered-off computers: 80%
8.0
Over-the-Internet remote session: 100%
10.0
Initiate remote control from mobile: 100%
10.0
Remote management of servers & workstations: 90%
9.0
Centralized management dashboard: 100%
10.0
Session record: 100%
10.0
Annotations: 100%
10.0
Multi-platform remote control: 90%
9.0

July 01, 2021

Zoho Assist--Great remote assistance software

Verified User

Administrator in Information Technology

Apparel & Fashion Company, 51-200 employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Zoho Assist Feature Ratings

Remote Administration (11)

54.54545454545454%

5.5

Screen sharing: 100%
10.0
File transfer: N/A
N/A
Instant message: 100%
10.0
Access to sleeping/powered-off computers: 100%
10.0
Over-the-Internet remote session: 100%
10.0
Initiate remote control from mobile: N/A
N/A
Remote management of servers & workstations: 100%
10.0
Centralized management dashboard: 100%
10.0
Session record: N/A
N/A
Annotations: N/A
N/A
Multi-platform remote control: N/A
N/A

June 24, 2021

Reputable and Consolidated Remote Access Software

Betty Bunny

Certified Public Accountant

Insteel limited (Construction, 51-200 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Zoho Assist Feature Ratings

Remote Administration (11)

95.45454545454545%

9.5

Screen sharing: 100%
10.0
File transfer: 90%
9.0
Instant message: 100%
10.0
Access to sleeping/powered-off computers: 100%
10.0
Over-the-Internet remote session: 90%
9.0
Initiate remote control from mobile: 100%
10.0
Remote management of servers & workstations: 90%
9.0
Centralized management dashboard: 100%
10.0
Session record: 90%
9.0
Annotations: 100%
10.0
Multi-platform remote control: 90%
9.0

September 11, 2020

We LOVE Zoho Assist!

Logan Baker

Principal & CEO

Golden Rule Signs (Electrical & Electronic Manufacturing, 11-50 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Zoho Assist Feature Ratings

Remote Administration (14)

50%

5.0

Screen sharing: 100%
10.0
File transfer: 100%
10.0
Instant message: 100%
10.0
Secure remote access with Smart Card authentication: N/A
N/A
Access to sleeping/powered-off computers: 100%
10.0
Over-the-Internet remote session: 100%
10.0
Initiate remote control from mobile: 100%
10.0
Remote management of servers & workstations: N/A
N/A
Remote Active Directory® management: N/A
N/A
Centralized management dashboard: N/A
N/A
Session record: 100%
10.0
Annotations: N/A
N/A
Monitoring and Alerts: N/A
N/A
Multi-platform remote control: N/A
N/A

May 05, 2020

Very cheap product which works well enough if you can handle the on-going niggles and issues

Verified User

Director in Information Technology

Health, Wellness and Fitness Company, 51-200 employees

Score 2 out of 10

Vetted Review

Verified User

Zoho Assist Feature Ratings

Remote Administration (14)

19.285714285714285%

1.9

Screen sharing: 50%
5.0
File transfer: 20%
2.0
Instant message: 10%
1.0
Secure remote access with Smart Card authentication: N/A
N/A
Access to sleeping/powered-off computers: 10%
1.0
Over-the-Internet remote session: 50%
5.0
Initiate remote control from mobile: N/A
N/A
Remote management of servers & workstations: 50%
5.0
Remote Active Directory® management: 30%
3.0
Centralized management dashboard: 50%
5.0
Session record: N/A
N/A
Annotations: N/A
N/A
Monitoring and Alerts: N/A
N/A
Multi-platform remote control: N/A
N/A

December 30, 2019

Zoho Assist is a perfect remote access software and works great!

Camila Yamamoto

IT Specialist

TIVIT (Information Technology & Services, 5001-10,000 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Zoho Assist Feature Ratings

Remote Administration (14)

97.14285714285714%

9.7

Screen sharing: 100%
10.0
File transfer: 100%
10.0
Instant message: 90%
9.0
Secure remote access with Smart Card authentication: 100%
10.0
Access to sleeping/powered-off computers: 100%
10.0
Over-the-Internet remote session: 90%
9.0
Initiate remote control from mobile: 100%
10.0
Remote management of servers & workstations: 100%
10.0
Remote Active Directory® management: 100%
10.0
Centralized management dashboard: 90%
9.0
Session record: 100%
10.0
Annotations: 90%
9.0
Monitoring and Alerts: 100%
10.0
Multi-platform remote control: 100%
10.0

October 23, 2019

Unbeatable option for startups and small businesses.

Lark Ismail

Website Support, Managing Director

Jolly Good Media (Marketing and Advertising, 1-10 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Zoho Assist Feature Ratings

Remote Administration (14)

37.857142857142854%

3.8

Screen sharing: 100%
10.0
File transfer: 80%
8.0
Instant message: 100%
10.0
Secure remote access with Smart Card authentication: N/A
N/A
Access to sleeping/powered-off computers: N/A
N/A
Over-the-Internet remote session: 100%
10.0
Initiate remote control from mobile: N/A
N/A
Remote management of servers & workstations: N/A
N/A
Remote Active Directory® management: N/A
N/A
Centralized management dashboard: 30%
3.0
Session record: N/A
N/A
Annotations: 10%
1.0
Monitoring and Alerts: 10%
1.0
Multi-platform remote control: 100%
10.0

December 24, 2018

A perfect support tool to accentuate 1-on-1 help with your clients

Khashi Rahmani

Territory Manager

EasyRx (Medical Devices, 11-50 employees)

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Zoho Assist Feature Ratings

Remote Administration (14)

20%

2.0

Screen sharing: 70%
7.0
File transfer: 50%
5.0
Instant message: 80%
8.0
Secure remote access with Smart Card authentication: N/A
N/A
Access to sleeping/powered-off computers: N/A
N/A
Over-the-Internet remote session: 80%
8.0
Initiate remote control from mobile: N/A
N/A
Remote management of servers & workstations: N/A
N/A
Remote Active Directory® management: N/A
N/A
Centralized management dashboard: N/A
N/A
Session record: N/A
N/A
Annotations: N/A
N/A
Monitoring and Alerts: N/A
N/A
Multi-platform remote control: N/A
N/A

August 17, 2018

Support your clients any where any time.

Alexis Correa

Dueño principal

MiNuevoSitio.com (Information Technology and Services, 1-10 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Zoho Assist Feature Ratings

Remote Administration (13)

69.23076923076923%

6.9

Screen sharing: 100%
10.0
File transfer: 100%
10.0
Instant message: 100%
10.0
Access to sleeping/powered-off computers: 100%
10.0
Over-the-Internet remote session: 100%
10.0
Initiate remote control from mobile: N/A
N/A
Remote management of servers & workstations: N/A
N/A
Remote Active Directory® management: N/A
N/A
Centralized management dashboard: N/A
N/A
Session record: 100%
10.0
Annotations: 100%
10.0
Monitoring and Alerts: 100%
10.0
Multi-platform remote control: 100%
10.0

September 14, 2017

Solid marketing automation company.

Verified User

Employee in Marketing

Marketing and Advertising Company, 51-200 employees

Score 6 out of 10

Vetted Review

Verified User

Incentivized

Zoho Assist Feature Ratings

Remote Administration (14)

70.71428571428571%

7.1

Screen sharing: 80%
8.0
File transfer: 70%
7.0
Instant message: 90%
9.0
Secure remote access with Smart Card authentication: 60%
6.0
Access to sleeping/powered-off computers: 70%
7.0
Over-the-Internet remote session: 70%
7.0
Initiate remote control from mobile: 60%
6.0
Remote management of servers & workstations: 60%
6.0
Remote Active Directory® management: 60%
6.0
Centralized management dashboard: 80%
8.0
Session record: 80%
8.0
Annotations: 70%
7.0
Monitoring and Alerts: 70%
7.0
Multi-platform remote control: 70%
7.0

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Remote Support - Standard

$12

Unattended Access - Standard

$12

Remote Support - Professional

$18

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