What users are saying about
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Top Rated
1442 Ratings
18 Ratings

TeamViewer

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Top Rated
1442 Ratings
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Score 8.4 out of 100
18 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

TeamViewer

Teamviewer is best suited for any team who can afford their commercial licensing costs and have a good enough bandwidth to support its connection for a seamless work experience. It could be a bit pocket heavy for small team sizes where budget is stringent and if budget is a problem, then one should look at other cheaper options
Rahul Dhangar | TrustRadius Reviewer

Zoho Assist

The main scenario used with this software is call resolution through remote listening. More than 95% of calls are resolved without leaving office. Others are required to go to the site to settle in person. Zoho Assist delivers on its promise and its remote access features are great and work very well. I always recommend it to friends of other companies who need such a solution
Camila Yamamoto | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

TeamViewer
8.5
Zoho Assist
8.8
Screen sharing
TeamViewer
9.2
Zoho Assist
9.3
File transfer
TeamViewer
8.7
Zoho Assist
8.2
Instant message
TeamViewer
8.4
Zoho Assist
9.2
Secure remote access with Smart Card authentication
TeamViewer
8.4
Zoho Assist
9.9
Access to sleeping/powered-off computers
TeamViewer
7.9
Zoho Assist
10.0
Over-the-Internet remote session
TeamViewer
9.1
Zoho Assist
9.2
Initiate remote control from mobile
TeamViewer
8.5
Zoho Assist
9.9
Remote management of servers & workstations
TeamViewer
9.0
Zoho Assist
9.9
Remote Active Directory® management
TeamViewer
8.6
Zoho Assist
9.9
Centralized management dashboard
TeamViewer
8.0
Zoho Assist
6.0
Session record
TeamViewer
8.5
Zoho Assist
10.0
Annotations
TeamViewer
8.2
Zoho Assist
6.0
Monitoring and Alerts
TeamViewer
8.0
Zoho Assist
6.4
Multi-platform remote control
TeamViewer
8.8
Zoho Assist
10.0

Pros

TeamViewer

  • Sharing a screen via TeamViewer is generally very responsive, even if the internet connection (on either the client or host side) isn't great. TeamViewer seems to use an adaptive compression algorithm, that will sacrifice some screen clarity for a more responsive and pleasurable experience.
  • TeamViewer includes a built-in file sharing mechanism that allows for the easy and secure transfer of files from host to client (or vice versa).
  • During the initial install of TeamViewer, you can set it up to "run-only." As in, it will not actually install itself on the computer but will allow for a one-time use remote session. This is ideal for a quick tech support session where the client doesn't want to, or can't, fully install TeamViewer.
  • TeamViewer is a very secure platform, providing multiple layers of security. First, the only way to connect to a client is by knowing the client's machine id - a 9 or 10 digit randomly generated number created on install. In addition, for one-time connection, a randomly generated pin is created on each use. This pin can be set as a simple 4 digit pin, up to a 10 digit strong password including uppercase, lowercase, number and non-alphanumeric characters. In addition, TeamViewer is initially set NOT to open upon login - meaning the computer is not accessible until TeamViewer is manually opened on the client computer.
  • TeamViewer can be used as both an on-demand screen sharing platform - wherein a client only opens TeamViewer when someone needs to get on remotely, and promptly closes it afterward - as well as an always-on screen sharing system. TeamViewer can be set to open automatically at login, and run in the background. A "personal password" can then be created for unattended access - this password can be as strong or as weak as you choose. One the password is set, you can connect to your computer remotely via TeamViewer at any time by knowing the machine ID and the personal password.
  • Initial setup of TeamViewer is a fairly simple procedure, especially useful when talking a client on how to install it over the phone.
  • While screen sharing is TeamViewer's bread and butter, it also includes a plethora of other features including file sharing as well as both video and audio sharing (great for remote tech support).
  • With a TeamViewer account, multiple computers can be logged in via the account and easily accessible within an instance of TeamViewer.
  • TeamViewer is truly cross-platform, with version for Mac, Windows and Linux, as well as for mobile OSs such as iOS and Android.
  • A personal license is free.
Aaron Pinsker | TrustRadius Reviewer

Zoho Assist

  • Supports varied platforms and devices
  • Pricing for services
  • Plans offer additional features and users as you grow
Lark Ismail | TrustRadius Reviewer

Cons

TeamViewer

  • - A difficulty that we have experienced in the company and that has been detected with each stumble that has been had, is the fact that the different versions are not compatible with each other, so if some user accidentally updates his version (very normal fact ), compatibility problems are generated that have caused our support department to have to communicate with each user who is under that condition to ask him to delete the new version, and then reinstall the correct version.
  • Although it really does not have to be a limitation, the software does not have the functionality to work through proxy servers, which could become a limiting factor of some relevance for those who want to take care of "their presence" when working in an open network.
Rafael Becemberg | TrustRadius Reviewer

Zoho Assist

  • More functionality to adjust screenshare settings if client has multiple monitors.
  • Making it a no-download for the client.
  • Able to easily record sessions and document it back to Zoho CRM (integrations).
Khashi Rahmani | TrustRadius Reviewer

Likelihood to Renew

TeamViewer

TeamViewer 9.1
Based on 40 answers
As long as I continue to provide remote support for my clients, it's a no brainier. For what I pay out, I probably make it back tenfold in the ability to provide remote support from wherever and whenever. Not to mention the saved gas money for a fix that only takes 5 minutes but it takes you 20 minutes to get there. As my business continues to grow, and I support more and more clients, my need for TeamViewer will only grow.
Justin Kuhlman | TrustRadius Reviewer

Zoho Assist

No score
No answers yet
No answers on this topic

Usability

TeamViewer

TeamViewer 9.4
Based on 17 answers
TeamViewer is a system that is very easy to understand and grasp the concept of which is a very nice thing because users that don't have much technology and computer background can use the system easily. While being easy to understand for the average user, it doesn't lose the functionality and features that IT people love to see with software that makes it easier for us to do our jobs.
Jordan Paquette | TrustRadius Reviewer

Zoho Assist

No score
No answers yet
No answers on this topic

Reliability and Availability

TeamViewer

TeamViewer 8.0
Based on 2 answers
It's usually without problem, but we have had connectivity issues on occasion.
Mike Robinson | TrustRadius Reviewer

Zoho Assist

No score
No answers yet
No answers on this topic

Performance

TeamViewer

TeamViewer 9.0
Based on 2 answers
The application is built on VNC which is a very stable technology.
Mike Robinson | TrustRadius Reviewer

Zoho Assist

No score
No answers yet
No answers on this topic

Support

TeamViewer

TeamViewer 9.0
Based on 23 answers
As I said earlier, TeamViewer is safe, has a lightweight, beautiful, and easy-to-use graphical user interface for all our employees. Remote access is easy to do and always solves any open problem in so-called technicians. A grade of 10 is for all of that. It is a tool that we recommend for anyone who wants to use something reliable and functional.
João Mauricio | TrustRadius Reviewer

Zoho Assist

Zoho Assist 10.0
Based on 2 answers
As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it
Camila Yamamoto | TrustRadius Reviewer

Online Training

TeamViewer

TeamViewer 8.9
Based on 2 answers
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Jordan Paquette | TrustRadius Reviewer

Zoho Assist

No score
No answers yet
No answers on this topic

Implementation

TeamViewer

TeamViewer 9.8
Based on 6 answers
Well I don't have any key insights regarding implementation of TeamViewer.
Ratulsnigdha Saha | TrustRadius Reviewer

Zoho Assist

No score
No answers yet
No answers on this topic

Alternatives Considered

TeamViewer

TeamViewer was the best option for remote control and with the ability for participants to point on the screen during presentations. It was the fastest/smoothest experience for remote control, and allowed logging into the computer before logging in after a reboot. It was also the only one with a concurrent user licensing model, which was a huge selling point.
Kristopher Kauth | TrustRadius Reviewer

Zoho Assist

Regarding the issue of costs, I think that Zoho Assist is much more accessible and that is a benefit for both me and the customers who request remote assistance
Alexis Correa | TrustRadius Reviewer

Scalability

TeamViewer

TeamViewer 10.0
Based on 2 answers
I've rarely had problems with the product.
Mike Robinson | TrustRadius Reviewer

Zoho Assist

No score
No answers yet
No answers on this topic

Return on Investment

TeamViewer

  • TeamViewer has saved my company a great deal of time, my team members and I are able to deploy our solutions to our overseas customers without having to travel there.
  • TeamViewer has also saved my company good amount of finances, other PC sharing software are mostly premium and require payment to take advantage of all the features, TeamViewer is free yet has excellent service delivery.
  • TeamViewer has generally improved our organization's relationship with our clients.
Majute shivugu | TrustRadius Reviewer

Zoho Assist

  • We have seen a lot more of our clients responding to our marketing campaign emails.
  • There has been an increase in ROI.
Anonymous | TrustRadius Reviewer

Pricing Details

TeamViewer

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zoho Assist

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

TeamViewer
8.8
Zoho Assist
9.5

Likelihood to Renew

TeamViewer
9.1
Zoho Assist

Usability

TeamViewer
9.4
Zoho Assist

Reliability and Availability

TeamViewer
8.0
Zoho Assist

Performance

TeamViewer
9.0
Zoho Assist

Support

TeamViewer
9.0
Zoho Assist
10.0

In-Person Training

TeamViewer
5.0
Zoho Assist

Online Training

TeamViewer
8.9
Zoho Assist

Implementation

TeamViewer
9.8
Zoho Assist

Scalability

TeamViewer
10.0
Zoho Assist

Add comparison