TeamViewer vs. Zoho Assist

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
TeamViewer
Score 8.3 out of 10
N/A
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
$24.90
per month (billed annually)
Zoho Assist
Score 7.0 out of 10
N/A
Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.
$12
per technician/per month
Pricing
TeamViewerZoho Assist
Editions & Modules
Remote Access
$24.90
per month (billed annually) 1 Licensed User
Business
$50.90
per month (billed annually) 1 Licensed User
Premium
$102.90
per month (billed annually) 15 Licensed Users
Corporate
$206.90
per month (billed annually) 30 Licensed Users
Remote Support - Standard
$12
per technician/per month
Unattended Access - Standard
$12
25 unattended computers/per month
Remote Support - Professional
$18
per technician/per month
Unattended Access - Professional
$18
25 unattended computers/per month
Remote Support - Enterprise
$28
per technician/per month
Offerings
Pricing Offerings
TeamViewerZoho Assist
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalOptional
Additional Details
More Pricing Information
Community Pulse
TeamViewerZoho Assist
Considered Both Products
TeamViewer
Chose TeamViewer
TeamViewer is my personal favorite of all the products I've tried. My company pays for Zoho Assist, but I have so many customer who hate using it that I, out of pocket, paid for TeamViewer myself. The ease, recognition, and just overall quality, speed, file transfers, easy …
Chose TeamViewer
TeamViewer stands good among the one which we reviewed in market. Easy to use from customer end and cost bearable as well.
Chose TeamViewer
TeamViewer has been widely used in the market since 2005, and it is the most popular remote control software. Its pricing plans are suitable for small to large enterprises. The software can be used for meetings and files transfer. It can also be used freely for non commercial …
Chose TeamViewer
TeamViewer works really well and is easy to use when all versions are in sync. So our choice for overall ease of use would be TeamViewer but due to version issues and pricing issues, it is not our primary remote support platform. Should they improve the versioning issues and …
Chose TeamViewer
The all-in-one aspect seemed great at first and looked like it could justify its price tag. The product's easy setup and great performance were definitely there, and our teams got up to speed really quickly. Unfortunately, after a year or so, we migrated to ConnectWise because …
Chose TeamViewer
TeamViewer was chosen after we tried many different and well branded competitors. The most important factor was security [...]. TeamViewer HIPAA & SOC 2 compliant is trusted by the largest organizations.
Fast to implement/install, monitor and manage, is needed when we have now …
Chose TeamViewer
Zoho One is excellent. I highly recommend. TeamViewer is nothing special, although it works (well) as it should. Cancellation policy is that you must notify them 28 days before renewal. I got locked in when I found out we were renewing - there is NO NOTIFICATION that …
Chose TeamViewer
Team viewer overall provides more features and perks which is much needed especially when dealing with a high amount of users.
Zoho Assist
Chose Zoho Assist
Cost is one thing that makes Zoho Assist beat the competing software. The security plans from the software ensure files and anything sensitive are well maintained and governed. The interface, the simplicity, and the friendliness of Zoho Assist attracts attention of prospective …
Chose Zoho Assist
Zoho Assist is excellent. I've used Team Viewer extensively and will never use it again. It is a massive waste of money compared to Zoho Assist. I have not had subscriptions as a user to LogMeIn, JoinMe, or GoToAssist, however, I have used them while being assisted by …
Chose Zoho Assist
When the company bought this software, we decided on Zoho Assist because there were other management employees and specialists who already used and approved this software. Support and warranty are great. It is an easy tool to learn and use every day. Features work fine without …
Chose Zoho Assist
Regarding the issue of costs, I think that Zoho Assist is much more accessible and that is a benefit for both me and the customers who request remote assistance.
Top Pros
Top Cons
Features
TeamViewerZoho Assist
Remote Administration
Comparison of Remote Administration features of Product A and Product B
TeamViewer
8.2
433 Ratings
1% below category average
Zoho Assist
8.2
12 Ratings
1% below category average
Screen sharing9.2420 Ratings8.311 Ratings
File transfer8.5403 Ratings8.811 Ratings
Instant message8.0370 Ratings7.912 Ratings
Secure remote access with Smart Card authentication7.9136 Ratings10.02 Ratings
Access to sleeping/powered-off computers7.1273 Ratings3.710 Ratings
Over-the-Internet remote session8.9414 Ratings8.812 Ratings
Initiate remote control from mobile8.0331 Ratings8.97 Ratings
Remote management of servers & workstations8.7361 Ratings8.68 Ratings
Remote Active Directory® management9.979 Ratings4.43 Ratings
Centralized management dashboard7.9280 Ratings8.98 Ratings
Session record8.2275 Ratings9.76 Ratings
Annotations6.988 Ratings10.06 Ratings
Monitoring and Alerts7.7205 Ratings7.14 Ratings
Multi-platform remote control8.4330 Ratings9.06 Ratings
Best Alternatives
TeamViewerZoho Assist
Small Businesses
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Medium-sized Companies
mRemoteNG
mRemoteNG
Score 9.7 out of 10
mRemoteNG
mRemoteNG
Score 9.7 out of 10
Enterprises
Remote Desktop Services
Remote Desktop Services
Score 9.1 out of 10
Remote Desktop Services
Remote Desktop Services
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
TeamViewerZoho Assist
Likelihood to Recommend
8.4
(484 ratings)
8.2
(12 ratings)
Likelihood to Renew
9.7
(62 ratings)
-
(0 ratings)
Usability
9.3
(56 ratings)
8.7
(2 ratings)
Availability
9.1
(4 ratings)
-
(0 ratings)
Performance
9.1
(4 ratings)
-
(0 ratings)
Support Rating
9.1
(50 ratings)
9.3
(5 ratings)
In-Person Training
9.1
(2 ratings)
-
(0 ratings)
Online Training
9.0
(4 ratings)
-
(0 ratings)
Implementation Rating
8.4
(43 ratings)
-
(0 ratings)
Configurability
9.1
(3 ratings)
-
(0 ratings)
Ease of integration
9.1
(4 ratings)
-
(0 ratings)
Product Scalability
9.1
(4 ratings)
-
(0 ratings)
Vendor post-sale
6.7
(4 ratings)
-
(0 ratings)
Vendor pre-sale
7.9
(4 ratings)
-
(0 ratings)
User Testimonials
TeamViewerZoho Assist
Likelihood to Recommend
TeamViewer
It is well suited if the team members work remotely and need constant collaboration and communication throughout the development cycle. It is so helpful for Systems Engineers in the Software industry to resolve laptop and computer issues. It is also helpful for troubleshooting hardware issues like printers, scanners, server racks, and more. It is less suited if the teams are small and no remote access or group calls are needed, they could very well use telephones and mobile phones.
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Zoho
Works well for remote users to connect to their onsite computers. The mobile app works great for technicians. I can't really think of anywhere it isn't appropriate because these days everyone works remotely at some point and even if they have no need to connect to an onsite device when they need assistance the tech can connect quickly and easily.
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Pros
TeamViewer
  • Allows remote login on to systems where the user doesn’t have to have their email established to open a link.
  • It uses the full monitor instead of a browser
  • File transfers are a breeze
  • Chat functionality works well too
  • Multiple sessions at once and viewing multiple monitors easily
Read full review
Zoho
  • Zoho Assist has the diagnostic support remotely handled.
  • Surveys are easily done with Zoho Assist.
  • Functioning in all systems and devices.
  • Recording of remote sessions.
Read full review
Cons
TeamViewer
  • We are very happy about the TeamViewer functionality and recognize a lot of advanced functionality in comparison with Anydesk for example.
  • It's fast and very reliable.
  • We think that TeamViewer is a very secure platform.
  • We like to use new feature and functions when they get available.
Read full review
Zoho
  • Wake on LAN is very unreliable.
  • Zoho Assist service will stop workstations automatically sleeping (unless overridden) - this was done deliberately by their development team as they aware (and unable to fix) their issues with WOL.
  • Support is terrible - very quick response initially - but it can take weeks to get any actual support or solution. I currently have outstanding tickets over 2 months old with no response.
  • File transfer clunky, slow and inconsistent.
  • Clients often show offline when actually available and online.
  • Copy/paste inconsistent (clipboard).
  • Initially slow to connect to clients.
Read full review
Likelihood to Renew
TeamViewer
We will definitely renew our TeamViewer software license when the time comes. This service works and does not matter on what device you are trying to control (it depends on the license), and it is very responsive and does not seem to use up a lot of data.
Read full review
Zoho
No answers on this topic
Usability
TeamViewer
Compared to other products I've used (ConnectWise Control), TeamViewer is harder to set up and get connected. It is especially difficult to set up "permanent" unattended remote access, where you want to be able to connect to and control a remote computer without having to exchange codes and passwords every time you connect.
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Zoho
Very easy to use. Tech support is available, but not needed. Our customers are able to download and run the file quickly, an audible tone alerts users as to when the assisted person joins the session. It is functional, aesthetically pleasing, and contains all the capability anyone needs for remote support.
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Reliability and Availability
TeamViewer
Always available if setup correctly.
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Zoho
No answers on this topic
Performance
TeamViewer
The application is built on VNC which is a very stable technology.
Read full review
Zoho
No answers on this topic
Support Rating
TeamViewer
the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
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Zoho
As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it
Read full review
In-Person Training
TeamViewer
As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
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Zoho
No answers on this topic
Online Training
TeamViewer
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
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Zoho
No answers on this topic
Implementation Rating
TeamViewer
No nothing that really sticks out. For the most part I have only had to uninstall and reinstall application a couple of times when I hit a glitch. I will say that on a MAC it is a little harder to implement due to Apple's Permissions that need to be set. Sometimes it needs the client to intervene to get those permissions set.
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Zoho
No answers on this topic
Alternatives Considered
TeamViewer
Horses for courses they say but all around, TeamViewer is the best software for remote management, period. Pulseway's remote desktop can work well on the phone app but on a desktop, it is often unreliable and drops connections. AnyDesk is not appropriate for our business and is only good on a case-by-case basis.
Read full review
Zoho
Cost is one thing that makes Zoho Assist beat the competing software. The security plans from the software ensure files and anything sensitive are well maintained and governed. The interface, the simplicity, and the friendliness of Zoho Assist attracts attention of prospective clients. Zoho Assist successfully make the desktop remote access process effective and at a reduced cost.
Read full review
Scalability
TeamViewer
Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
Read full review
Zoho
No answers on this topic
Return on Investment
TeamViewer
About 2 - 3 months
  • Average Effective/workable time of a team member has increased because the team member does not to wait for the IT team do the installment of any software and hand the laptop over again.
  • Cost for the alternate laptops have been reduced, since there is less requirement now to handover a backup PC for the employees until the current PC's issue is resolved, if it's software issue.
  • Cost of the transport, electricity and building maintenance, has reduced, since the remote working option for the employees is available with the TeamViewer.
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Zoho
  • It's the most cost-effective service I've found with device control features, saving money.
  • It's reliable whenever we need it.
  • Without Zoho Assist we would probably not use a screen control program and would waste time trying to find a similar function from a combo of other programs rather than one.
Read full review
ScreenShots

TeamViewer Screenshots

Screenshot of Connect to devices and provide remote support.Screenshot of All devices are a few clicks away.Screenshot of Monitor and manage devices proactively.Screenshot of Screenshot of Gain visibility into IT by tracking assets.

Zoho Assist Screenshots

Screenshot of On-demand Remote SupportScreenshot of Browser-based Remote SupportScreenshot of Unattended Access to remote computersScreenshot of Detailed Analytics