What users are saying about
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Top Rated
2227 Ratings
99 Ratings

TeamViewer

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Top Rated
2227 Ratings
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Score 8.3 out of 100
99 Ratings
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Score 8.7 out of 100

Feature Set Ratings

  • Zoho Assist ranks higher in 1 feature set: Remote Administration

Remote Administration

8.2

TeamViewer

82%
8.9

Zoho Assist

89%
Zoho Assist ranks higher in 11/14 features

Screen sharing

9.0
90%
295 Ratings
9.9
99%
10 Ratings

File transfer

8.2
82%
279 Ratings
9.6
96%
10 Ratings

Instant message

7.8
78%
256 Ratings
9.9
99%
11 Ratings

Secure remote access with Smart Card authentication

8.2
82%
77 Ratings
10.0
100%
2 Ratings

Access to sleeping/powered-off computers

7.3
73%
193 Ratings
6.4
64%
9 Ratings

Over-the-Internet remote session

9.0
90%
291 Ratings
9.7
97%
11 Ratings

Initiate remote control from mobile

8.1
81%
237 Ratings
10.0
100%
6 Ratings

Remote management of servers & workstations

8.4
84%
250 Ratings
9.4
94%
7 Ratings

Remote Active Directory® management

8.4
84%
80 Ratings
4.4
44%
3 Ratings

Centralized management dashboard

7.8
78%
187 Ratings
9.3
93%
8 Ratings

Session record

8.0
80%
183 Ratings
9.6
96%
6 Ratings

Annotations

7.6
76%
90 Ratings
10.0
100%
6 Ratings

Monitoring and Alerts

8.4
84%
111 Ratings
7.1
71%
4 Ratings

Multi-platform remote control

8.4
84%
230 Ratings
9.0
90%
6 Ratings

Attribute Ratings

  • TeamViewer is rated higher in 1 area: Usability
  • Zoho Assist is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.3

TeamViewer

83%
338 Ratings
9.1

Zoho Assist

91%
11 Ratings

Likelihood to Renew

9.0

TeamViewer

90%
60 Ratings

Zoho Assist

N/A
0 Ratings

Usability

9.1

TeamViewer

91%
59 Ratings
8.8

Zoho Assist

88%
2 Ratings

Availability

9.6

TeamViewer

96%
6 Ratings

Zoho Assist

N/A
0 Ratings

Performance

9.6

TeamViewer

96%
6 Ratings

Zoho Assist

N/A
0 Ratings

Support Rating

8.3

TeamViewer

83%
70 Ratings
9.2

Zoho Assist

92%
7 Ratings

In-Person Training

5.0

TeamViewer

50%
1 Rating

Zoho Assist

N/A
0 Ratings

Online Training

6.0

TeamViewer

60%
3 Ratings

Zoho Assist

N/A
0 Ratings

Implementation Rating

10.0

TeamViewer

100%
14 Ratings

Zoho Assist

N/A
0 Ratings

Configurability

9.6

TeamViewer

96%
3 Ratings

Zoho Assist

N/A
0 Ratings

Ease of integration

6.9

TeamViewer

69%
3 Ratings

Zoho Assist

N/A
0 Ratings

Product Scalability

9.6

TeamViewer

96%
4 Ratings

Zoho Assist

N/A
0 Ratings

Vendor post-sale

6.5

TeamViewer

65%
4 Ratings

Zoho Assist

N/A
0 Ratings

Vendor pre-sale

7.9

TeamViewer

79%
4 Ratings

Zoho Assist

N/A
0 Ratings

Likelihood to Recommend

TeamViewer

I would definitely recommend TeamViewer to my colleagues as it's a kind of tool that I have been using for decades and it always does the job well. The added options are a cherry on top. Group voice and screen sharing and control is not supported. So definitely it doesn't work in this case.
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Zoho Corporation

Works well for remote users to connect to their onsite computers. The mobile app works great for technicians. I can't really think of anywhere it isn't appropriate because these days everyone works remotely at some point and even if they have no need to connect to an onsite device when they need assistance the tech can connect quickly and easily.
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Pros

TeamViewer

  • Un-attended Remote Access control
  • Quick support to remote in to an end-users device by running the app without installing any software or requiring administrator rights
  • Push Windows and Third-Party updates (depends on the version that you buy)
  • Works on Windows, Apple, Mobile, and Tablets (depends on the version that you buy)
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Zoho Corporation

  • Zoho Assist has the diagnostic support remotely handled.
  • Surveys are easily done with Zoho Assist.
  • Functioning in all systems and devices.
  • Recording of remote sessions.
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Cons

TeamViewer

  • TeamViewer is very difficult to set up initially when trying to set up a permanent remote connection. It requires several steps that have to be done just right, or else it won't work, and doesn't give any indication of why it won't work.
  • TeamViewer is slow to make the initial connection.
  • Compared to other remote support products we use, TeamViewer lacks several features, such as the ability to see detailed information about a given computer without logging into the computer.
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Zoho Corporation

  • Wake on LAN is very unreliable.
  • Zoho Assist service will stop workstations automatically sleeping (unless overridden) - this was done deliberately by their development team as they aware (and unable to fix) their issues with WOL.
  • Support is terrible - very quick response initially - but it can take weeks to get any actual support or solution. I currently have outstanding tickets over 2 months old with no response.
  • File transfer clunky, slow and inconsistent.
  • Clients often show offline when actually available and online.
  • Copy/paste inconsistent (clipboard).
  • Initially slow to connect to clients.
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Pricing Details

TeamViewer

Starting Price

$6.95 per month (billed annually)

Editions & Modules

TeamViewer editions and modules pricing
EditionModules
Business$34.901
Premium$102.902
Corporate$206.903
Remote Access$6.954

Footnotes

  1. per month (billed annually) 1 Licensed User
  2. per month (billed annually) 15 Licensed Users
  3. per month (billed annually) 30 Licensed Users
  4. per month (billed annually) 1 Licensed User

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Pricing Info

Zoho Assist

Starting Price

$12 per technician/per month

Editions & Modules

Zoho Assist editions and modules pricing
EditionModules
Remote Support - Standard121
Remote Support - Professional182
Remote Support - Enterprise283
Unattended Access - Standard124
Unattended Access - Professional185

Footnotes

  1. per technician/per month
  2. per technician/per month
  3. per technician/per month
  4. 25 unattended computers/per month
  5. 25 unattended computers/per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Likelihood to Renew

TeamViewer

TeamViewer is everything we're looking for in a support tool, the cost for the tool is negligible with the value we receive from the tool. TeamViewer has saved us many times and continues to provide functionality and support for our devices like we haven't seen before in other tools. The ability to use TeamViewer quick connect provides efficient and non-technical ways for our non-tech-savvy end-users to get the assistance that they need while IT has the visibility and control over all of its' computer assets.
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Zoho Corporation

No answers on this topic

Usability

TeamViewer

Although the program is simple to operate on its own, determining how simple it is to use TeamViewer is extremely subjective and dependent on the particular use case. The transfer of files is also supported, and the company boasts that its transfer rate is far faster than that of any of its rivals. On-the-fly compression, which was a feature exclusive to TeamViewer, was responsible for this accomplishment.
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Zoho Corporation

Very easy to use. Tech support is available, but not needed. Our customers are able to download and run the file quickly, an audible tone alerts users as to when the assisted person joins the session. It is functional, aesthetically pleasing, and contains all the capability anyone needs for remote support.
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Reliability and Availability

TeamViewer

No single outage till now.
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Zoho Corporation

No answers on this topic

Performance

TeamViewer

Steady connection and easy quick connect and disconnect
Read full review

Zoho Corporation

No answers on this topic

Support Rating

TeamViewer

I was able to talk to sales about our problem (of being charged for an additional year subscription when we had asked to cancel), and Sales and I had a nice conversation. But when I contacted TeamViewer Support by email to request that our subscription be canceled, they very "nicely" told me by email that I should have read the "fine print". And that they can "Automatically Renew" a subscription for a year if they do not receive a cancellation request a month before the expiration of the current subscription. (When I called Support, I was put on hold; and I held, and held, and held, etc.) Admittedly, part of the problem was mine. I sent in my cancellation request after the deadline that TeamViewer outlines in their "fine print". But, I still feel that TeamViewer could have or should have a policy of refunding at least a large percentage of the "Automatic Renewal" charge, especially if the customer is not utilizing the subscription.
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Zoho Corporation

As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it
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Online Training

TeamViewer

I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
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Zoho Corporation

No answers on this topic

Implementation Rating

TeamViewer

Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
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Zoho Corporation

No answers on this topic

Alternatives Considered

TeamViewer

TeamViewer is a great tool with a well-respected name and a foundation of trust with advanced and intermediate users. We used to have BeyondTrust (Bomgar) in our office and it provided equivalent feature sets but had a dated appearance. Performance with both products is exceptional, and we could only ask for TeamViewer to have a mandatory recording feature.
Read full review

Zoho Corporation

Cost is one thing that makes Zoho Assist beat the competing software. The security plans from the software ensure files and anything sensitive are well maintained and governed. The interface, the simplicity, and the friendliness of Zoho Assist attracts attention of prospective clients. Zoho Assist successfully make the desktop remote access process effective and at a reduced cost.
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Scalability

TeamViewer

I've rarely had problems with the product.
Read full review

Zoho Corporation

No answers on this topic

Return on Investment

TeamViewer

  • Since I started using TeamViewer, the number of times I have to visit clients to update our programs on the PC has been visibly reduced, which is very helpful.
  • TeamViewer not only improves work efficiency and productivity, but also contributes to work-life balance and, above all, to fast customer service.
  • It is also recommended for system administrators who cover several offices with a small number.
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Zoho Corporation

  • It's the most cost-effective service I've found with device control features, saving money.
  • It's reliable whenever we need it.
  • Without Zoho Assist we would probably not use a screen control program and would waste time trying to find a similar function from a combo of other programs rather than one.
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