Item: 8x8 Work
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

I work remotely, full-time, even pre-COVID. 8x8 allows me to work and make calls from anywhere. I am sure other remote employees have it and it is likely an option for those who go into an office and have the 8x8 as a remote option for their cellular phones.

Pros and Cons

Works over the internet
Compatible with iPhone
Provides varied settings for user preferences
Consistent connection strength

I cannot think of any. I have no complaints thus far.

Return on Investment

It helps me do my job better and be any place I want.

Alternatives Considered

Cisco IP Phone 7800 Series

Many years ago I used a Cisco IP or "soft" phone. It was very similar, but 8x8 is newer and certainly has more quality features.

Support Rating

Any troubleshooting issues I had were resolved quickly and courteously by 8x8 support staff. The level of customer service is first class. It is good to know that no matter how simple an issue I may have, I can call or chat online and my problem will be resolved.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Work again?

Yes

Other Software Used

Microsoft Office 365, Microsoft Teams, Concur Travel and Expense, Microsoft Access, Zoom, Microsoft Yammer, SAP SuccessFactors

Likelihood to Recommend

With my laptop, I can go anywhere and work and make calls. That flexibility is extremely helpful and valuable. I like that with the app I can send text messages from my mobile phone using the 8x8 number and not my personal cell phone. I haven't had a situation where I've thought "I wish 8x8 could do 'X'."

Great!

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)