Overall Satisfaction with ADP Workforce Now
ADP is used primarily for our payroll and tax purposes for our organization. It is being used across our whole organization, however it does have it's drawbacks, but it does not address any business problems.
- While processing our payroll, the reports I use to verify my information are so much faster now, so much so that our payroll processing time was literally cut in half. The speed of the reports I get and create, are unbelievable compared to 2 years ago, when it would take at least 15-45 minutes to become available to view
- It would be nice if their associates could answer questions instead of leaving you on hold for 40+ minutes at a time, supposedly looking for someone else to help them.
- Constantly changing the "look" of ADP. These constant changes cause issues because instead of making things easier to navigate, it makes everything very difficult to find due to areas constantly changing.
- The process of requesting a corrected W-2 is very time consuming, and some of the questions you need to "answer" do not coincide with the problems you are having. If you answer it the way you believe is correct, it throws another issue in the mix to prevent you from doing what it is you need to do!
- When you realize you are talking to someone who does not understand your issue, and they transfer you to someone else, and they transfer you over to another department. All the while you think you called the correct department to begin with. Then when you finally get ahold of someone, you are placed on hold for 20-30 minutes. It's very frustrating to not get an answer from anyone, who you call.
- I would love to see ADP have an easier layout instead of all of these "sub-category" layouts. If you want to see tax info... click on an icon for taxes... don't send me to 3 to 5 different screens to figure out where they are.
- That is above my paygrade, I honestly could not tell you
- Bernard Health
It took quite a while. When Bernard said everything was a go with ADP, it did not happen. It took close to 12 months for things to work.
I did not select ADP, it was here when I got here. I would prefer to use another payroll company.
Do you think ADP Workforce Now delivers good value for the price?
Not sure
Are you happy with ADP Workforce Now's feature set?
No
Did ADP Workforce Now live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ADP Workforce Now go as expected?
I wasn't involved with the implementation phase
Would you buy ADP Workforce Now again?
No
ADP Workforce Now Feature Ratings
COVID-19 Response
I will admit they did a good job of that. They had all of the codes ready to go and were accurate with them. But I honestly feel that if they did that with everything they did for the companies, not just what the Government wanted... they would have better reviews.
This doesn't really affect my department. I cannot answer it.
It was good. No other comment.
I honestly do not know. Most employees at my company are not allowed or supposed to use them unless it means to work from home.
Using ADP Workforce Now
Pros | Cons |
---|---|
Consistent Convenient | Do not like to use Unnecessarily complex Difficult to use Not well integrated Feel nervous using Lots to learn |
- Reviewing pay stubs for employees. Nothing else is easy or elegant.
- Learning how to process payroll. The format changes they made a couple of years ago changed the whole look, so it took me a while to figure out where I need to go to do certain processes.
- Checking PTO accrual balances and making adjustments
Yes, but I don't use it