Item: ADP Workforce Now
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

[ADP Workforce Now] is currently being used for payroll and employee management. We do not use it to its full capability, just the basics. I am a fan of the time and attendance module, but we currently do not use that feature at this site.

Pros and Cons

All the reports that can be run and how easily they can be manipulated to pull the information you need
Payroll processing is very simple and seamless
The tax service that is available is a must

Turn around time/responses on tax notices
Clearer steps on adding a time off policy; I have searched everywhere on the bridge and am unable to find clear directions

Return on Investment

Its made payroll processing much easier on the company
Garnishments/levies are easier to manage
Simple tracking of positions changes and performance increases
PTO tracking

Scalability

I imagine this software would be great for this; unfortunately, [in] my current situation, we only use the basics.

Systems Integrated With

none

Alternatives Considered

QuickBooks Online, ADP Mobile Solutions, ADP SmartCompliance and ADP Workforce Now

There was one other payroll system I have used, but I can't recall what it was at this time. ADP [Workforce Now] has been the main one, so I prefer it above others at this time.

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

Support Rating

ADP customer service support is great. Of the million times I have had to call, I have maybe dealt with one person who was unable to assist me.

Other Software Used

QuickBooks Desktop Pro, Microsoft 365 Business Premium

Likelihood to Recommend

[ADP] WFN is very easy to use, and if you have never used it, it is very simple to figure out. The ability to reference back to the Bridge for a majority of the help or even calling the amazing customer service line. It works well for our current needs. I don't really have a response or scenarios where it has been less appropriate.

ADP Workforce Now - Small/Medium Basic Business Review

Overall Satisfaction with ADP Workforce Now