Atlassian Confluence - Easy and Intuitive Knowledge Sharing
October 04, 2019
Atlassian Confluence - Easy and Intuitive Knowledge Sharing
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Atlassian Confluence
Atlassian Confluence is being used across my entire division to support knowledge management and communication across all aspects of software development. Our project managers use it for status reporting by leveraging its strong integration with JIRA, our software developers use it for technical documentation, decision logs, and cross-team collaboration. Our scrum masters use it for recording sprint ceremonies including retrospective details. I can't think of a single job function that doesn't use Confluence on a daily basis.
- Confluence's In-Built Charts and reports make it really easy to construct detailed reports that clearly show the status of projects, defect backlogs, etc, in a digestible manner
- Confluence's Permission model is very robust and enables you to allow and disallow access to certain areas of Confluence based on users and groups, making it easy to control sensitive information.
- Confluence's Query language can be fairly obtuse, and it'd be great to see Atlassian build a visual query builder to make constructing queries easier.
- Feature Discovery - Atlassian could do a better job of helping users discover its vast number of features. Sometimes I'll say "I wish Confluence could..." and one of my colleagues has discovered a way to do that. Features are generally easy to use, once you know they're there.
- Paid plugins - For an expensive tool such as Confluence, I'd like to see Atlassian start to buy up and incorporate some 3rd party plugins that provide exceptional value as part of the core product, rather than relying on end-users to implement those plugins correctly.
- Confluence enables traceability from requirements to build, which has demonstrably improved our development processes as we have clear connection to all aspects of work done, throughout the development process.
- Confluence has unified our communications to one platform for persistent knowledge management, rather than trying to manage information across multiple tools
- At times, our organization favors using Confluence as a vehicle for communication, rather than having a quick meeting to discuss. We're getting better at addressing that, but it's something to keep in mind as you implement Confluence in your solution.
- HCL Connections (formerly from IBM)
IBM Connections tried to be what Confluence IS - but failed miserably at it. As a knowledge management platform, it was terrible because information went in, but never came out. We used to have a saying that Connections is where information went to die simply because you could never find it again!
Confluence is better than Connections in every way, as it leverages its sister solutions in the suite for easy linking and access. Confluence search is excellent too, so its easy to find that page you're looking for.
Confluence is better than Connections in every way, as it leverages its sister solutions in the suite for easy linking and access. Confluence search is excellent too, so its easy to find that page you're looking for.
Do you think Atlassian Confluence delivers good value for the price?
Yes
Are you happy with Atlassian Confluence's feature set?
Yes
Did Atlassian Confluence live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Atlassian Confluence go as expected?
I wasn't involved with the implementation phase
Would you buy Atlassian Confluence again?
Yes