1. Home
  2. Customer Engagement Platforms
  3. Twilio Reviews
  4. User Review of Twilio
Don't mess around, just use Authy
August 26, 2019

Don't mess around, just use Authy

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Twilio Authy

Authy is officially our preferred and recommended tool for two-factor authentication. It is available on all Windows PC's. While there are many other 2FA tools available, it has been our experience that Authy is best at handling situations where a user changes or adds devices. Numerous times we have seen situations where a user with another 2FA tool lost access to resources because of a device change.
  • Device changes (desktop & mobile)
  • Consistent across platforms
  • Easy to use
  • Updates are rare
  • Not publicized well, aka their marketing department has some work to do
  • Needs a better installer on Windows
  • Our users are more likely to use 2FA.
  • Less time lost reaching out to support if access is lost.
  • Easily access 2FA codes from multiple devices as the situation needs.
I used both Google Authenticator and Duo before switching to Authy. With both of them, I lost access to resources because I forgot to disconnect the device before moving/replacing it. That resulted in absolute hassles with having to reach out to the resource's support and filling out forms to prove my identity. Save yourself the hassle, just use Authy.
Authy is really good for situations where a user changes/replaces devices. Most other 2FA tools are tied to a device so if you change or do an OS re-install, you lose your 2FA codes which results in the user being locked out. Authy allows you to sign in and your codes are not lost by changing/replacing devices.

Twilio Authy Support

I give Authy a 10 here simply because it has been so easy that I have not had to reach out to support, either Authy's or a vendor. It just works and is one less thing to worry about for 2FA. I have not lost access to a resource secured by 2FA since switching to Authy.

Using Twilio Authy

It really cannot get much easier. Simply sign in, verify the device and off you go. I have found Authy to be very easy and almost identical across all the devices I use. I am disappointed about the slow update process. Authy could use some updating, but I have not seen it yet.