Cream of the crop
Updated February 04, 2020
Cream of the crop
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- AvaTax
Overall Satisfaction with Avalara
We are using the federal terminal reporting of Avalara
- Customer Service is top notch
- Always willing to help you 100%
- Detail of the program is above and beyond
- the new e-mailing customer help desk
- The actual process is cut by more then 80%
- ADDS
Could not do because of the other system.
- Not as of yet.
If you are at the top of the stack looking down the first one you will see is Avalara
Avalara Feature Ratings
Cross-Border Tax Compliance with Avalara
I use their changed monthly
Using Avalara
2 - Tax Department
1 - None needed from a user stand point, customer service at Avalara is great
- Federal filing
- ease of use
- Tax updates
- Went to use them for sales and excise tax in multi states
Evaluating Avalara and Competitors
Avalara Implementation
- Implemented in-house
Change management was a small part of the implementation and was well-handled
- training
- integration
Avalara Training
Configuring Avalara
let your support do what they do best.
Some - we have done small customizations to the interface - support help me and showed me how
No - the product does not support adding custom code
Avalara Support
| Pros | Cons |
|---|---|
Knowledgeable team Problems get solved Support cares about my success | Poor followup Not kept informed Difficult to get immediate help Need to explain problems multiple times Slow Initial Response |
once you get to the support team, they are great at helping you resolve all issues.
Using Avalara
| Pros | Cons |
|---|---|
Relatively simple Easy to use Consistent Quick to learn Feel confident using Familiar | Requires technical support |
- filing
- support e-mail
Integrating Avalara
- ADDS
Not able to
- File import/export
do your homework and make sure you can
- Adds
We have to create a CSV file to upload.