Bomgar....It should be on your Bucket List!!!
Updated December 16, 2015
Bomgar....It should be on your Bucket List!!!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise Licensing
Overall Satisfaction with Bomgar Remote Support Software
We are using Bomgar in the IT department to support 200 internal as well as 200 external sales people. We are able to support the end user computers, and we support the sales computers and their Samsung Smart phones.
- The ease of use for the Rep console
- The ease of explaining to a non computer savvy person how to connect
- Remote control of all devices we support - Samsung Phones, Windows Platform, and MAC computers. We do not support iPads, as we are unable to remote control them if needed.
- We are using PAM for our vendors now
- I would like to see file transfer between sessions, rather than copying to my local machine and then to the remote host.
- Better customer service is no doubt in my mind
- Efficiency to all my reps
- Access to all my servers from one spot, where ever I am
I have used PC Anywhere, which is the worst solution in my mind. I would rather use VNC if Bomgar wasnt available to me. I have used Join.me, and GoToMeeting, but my preference is BOMGAR
BeyondTrust Remote Support Feature Ratings
Using Bomgar Remote Support Software
9 - Helpdesk and Server support is what we use Bomgar for. It has proven itself time after time that this was the right choice for remote support
4 - We have level 1-3 tier support. Bomgar is so easy to use, we have some non IT people using it to connect to their work desktops remotely sometimes
- Remote Samsung phone support
- Remote Server Support
- Remote Desktop support
- I have upgraded desktops to Windows 10 via Bomgar
- I also have been using Bomgar rep console to manage my PAM evaluations
- PAM is in the future of our company so our vendors can access specific systems without using up a rep license
Evaluating Bomgar Remote Support Software and Competitors
No - The day I started, I got my manager on board with Bomgar. We have used it for over 6 years
- Product Features
- Product Usability
- Prior Experience with the Product
I had prior exposure to Bomgar from another company, and thought it was the best choice for us
I dont think I would change anything. Using Bomgar has been great. We are in the evaluation mode for PAM
Bomgar Remote Support Software Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - It has never been an need and I dont think they offer it. I think all of Bomgars customers are getting premium support
Lat month, I updated to the latest version. Once updated, I tried logging in, and I couldnt. I opened a ticket, and within an hours time, the developers were able to pin point a bug and get me up and running.
Using Bomgar Remote Support Software
| Pros | Cons |
|---|---|
Like to use Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Finding my jump clients
- Connecting to remote servers
- accessing from anywhere
- I think its all easy to use
- I dont have any issues
Yes, but I don't use it - It works great, but if the mobile device is small, it could be hard to see