Broadvoice review
October 03, 2022

Broadvoice review

Philip Nuesslein | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

We have a mixed group where most employees use the individual contact, and a few are on call trees.
  • Easy to configure
  • B-hive app is easy to use.
  • Very responsive in initial set up
  • ID and passwords had different unclear requirements.
  • Individual phone settings could be easier to set up.
  • Electronic voices are unpleasant.
  • call forwarding
  • DND
  • Call tree configuration
  • We have saved money and aggravation over our previous provider.
Much less expensive. Much easier to configure. Offsite options that Broadview did not offer.

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

Microsoft Office 2016 (discontinued), Webex App, Citrix ShareFile
Setting up a call center with home and on and offsite options is where Broadvoice excels.