Broadvoice review
October 03, 2022

Broadvoice review

Philip Nuesslein | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

We have a mixed group where most employees use the individual contact, and a few are on call trees.

Pros

  • Easy to configure
  • B-hive app is easy to use.
  • Very responsive in initial set up

Cons

  • ID and passwords had different unclear requirements.
  • Individual phone settings could be easier to set up.
  • Electronic voices are unpleasant.
  • call forwarding
  • DND
  • Call tree configuration
  • We have saved money and aggravation over our previous provider.
Much less expensive. Much easier to configure. Offsite options that Broadview did not offer.

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

Microsoft Office 2016 (discontinued), Webex App, Citrix ShareFile
Setting up a call center with home and on and offsite options is where Broadvoice excels.

Comments

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