All sales orgs should have Chorus.ai if they really want to improve
April 05, 2021
All sales orgs should have Chorus.ai if they really want to improve
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chorus.ai
- Call Review
- Coaching & Skill Development
- New Hire Onboarding
It is used by the sales and product departments. For sales mainly for call reviews, coaching, and onboarding. For Product to hear customer feedback from products and new feature requests.
- Call reviews are marvelous.
- Being able to share specific parts of the conversation is great.
- Being able to tag another person on a specific segment of the conversation was also helpful.
- The speech recognition feature is terrible. In theory, it types the conversation but it does a very poor job transcribing conversations.
- Also, the feature that in theory recognizes pros, cons, or questions throughout the conversation was terrible. as an example, It suggested there where questions where they weren't at all.
- Notifications can be too distracting when you create a smart playlist that keeps sending you update notifications every time a new conversation is added.
- Reduced ramp time for new reps.
- Improved win rates.
- Quantifiable coaching results.
Chorus.ai has new and different features than the others I mentioned.
Chorus.ai is used for coaching and knowledge management on top of our CRM.
To send feedback to the product team about a new product we rolled out. That is helped to improve the product.
Friendly, timely support, good coaching.