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Solid product at a solid price
October 10, 2017

Solid product at a solid price

Paul Stage | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

Our internal IT department uses ConnectWise to diagnose remote user workstations.
  • Easy to use
  • Easy to deploy
  • Easy to manage
  • Some customizations are difficult to implement
  • Would like to see better hardware/software inventory
  • Very easy for new staff to use with minimal training
  • Easy to deploy
  • Much less expensive than other software platforms
ConnectWise is solid, allows customization, is easily upgradable and less expensive.
[It's] Great for connecting to end-user desktops, or providing access to vendors for remote connectivity.

ConnectWise ScreenConnect Feature Ratings

Remote Administration
6.9
Screen sharing
9
File transfer
7
Instant message
5
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
8
Initiate remote control from mobile
7
Remote management of servers & workstations
6
Remote Active Directory® management
Not Rated
Centralized management dashboard
6
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated

Evaluating ConnectWise Control (formerly ScreenConnect) and Competitors

  • Price
  • Product Features
  • Product Usability
  • Vendor Reputation
I needed a solution that was easy to deploy, manage and use, but was also inexpensive.
Pretty happy with our evaluation and selection process.