Cornerstone OnDemand - a must-have LMS
Updated November 16, 2021

Cornerstone OnDemand - a must-have LMS

Jennifer Clouser | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Learning Suite
  • Extended Enterprise

Overall Satisfaction with Cornerstone OnDemand

We have implemented Cornerstone with the intent that it would be a University wide system. We currently are using it for professional development and tracking compliance. In the past, we didn't have an effective way to track compliance. CSOD allows us to run reports and send reminder emails to learners.
  • The email notifications are wonderful. They remind folks of training and notify them of assignments.
  • Allowing us to track compliance for the University and our volunteers.
  • Allowing managers to manage employee learning.
  • The use of interest lists has been a struggle for us. There is no email address so that we can communicate with those on the interest list.
  • The evaluation reports are not great. There should be more robust reports and functionality in the evaluation portion.
  • The cost is fairly high.
  • First, was to track and maintain compliance.
  • Second, increase employee learning opportunities.
  • Third, change the culture from a push to a pull for learning.
We only have the learning suite but it would be great if we could have incorporated many of the other platforms as I believe it would have benefited our organization tremendously.
We have utilized almost all of the learning suite options. We have eLearning, ILT (Instructor Lead Trainings), Videos, Tests, Evaluations and integrations with Skillsoft and LinkedIn Learning.
  • Skillsoft Percipio (Skillport) and LinkedIn Learning (Lynda.com)
Cornerstone OnDemand has much more capability compared to Destiny One. It allowed us to expand our LMS capabilities. Percipio and LinkedIn Learning provide a good base of online trainings but CSOD is still more robust.
It is pretty good at allowing us to configure the product. There are a few things that I would like to still be able to configure that we cannot - ILT setup options and roster visibility are 2.

Do you think Cornerstone OnDemand delivers good value for the price?

Yes

Are you happy with Cornerstone OnDemand's feature set?

Yes

Did Cornerstone OnDemand live up to sales and marketing promises?

Yes

Did implementation of Cornerstone OnDemand go as expected?

Yes

Would you buy Cornerstone OnDemand again?

Yes

It is well suited for in-person and eLearning and tracking training and compliance. It is not a good place to manage a conference or meetings. It is getting better but still not the best use case.

Cornerstone OnDemand Feature Ratings

New hire portal
7
Manager tracking tools
9
Compliance tracking and reporting
10
Corporate goal setting
Not Rated
Subordinate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Performance plans
Not Rated
Plan weighting
Not Rated
Manager note taking
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Rater nomination workflow
Not Rated
Review reminders
Not Rated
Workflow restrictions
Not Rated
Multiple review frequency
Not Rated
Reporting
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Customized Application Form
Not Rated
Resume Management
Not Rated
Duplicate Candidate Prevention
Not Rated
Candidate Search
Not Rated
Applicant Tracking
Not Rated
Collaboration
Not Rated
Task Creation and Delegation
Not Rated
Email Templates
Not Rated
User Permissions
Not Rated
Notifications and Alerts
Not Rated
Reporting
Not Rated
Course authoring
4
Course catalog or library
9
Player/Portal
9
Learning content
7
Mobile friendly
8
Progress tracking & certifications
10
Assignments
10
Compliance management
10
Learning administration
10
Learning reporting & analytics
9
Social learning
9

Using Cornerstone OnDemand

10000 - All fulltime & part-time employees and volunteers. They represent all business functions at the University.
5 - You need people with an inclination to root cause analysis and can learn online systems. You do not have to be an expert in IT support but can it helps.
  • Compliance Tracking
  • Online and In-person training opportunities
  • Robust reporting
  • Being able to automate training assignments and email distributions.
  • As the system is upgraded, it will be helpful to use the training evaluation tool more often.
  • Consolidating training tracking in one system by eliminating the need for other systems of record.
  • Help with career pathing
We overall are happy with the product and the functionality it provides. There are several ways the system needs to be better but overall it does what we need.
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Convenient
Feel confident using
Requires technical support
Lots to learn
  • Automatically assigning required training
  • Registering for training
  • Tracking training
  • Reporting is so robust that it can be overwhelming
  • Using the evaluation function
  • Emailing folks who are on an interest list
Yes - It works well. You can register for ILT or online training and can launch training. It could be better if there were a better integration with other applications for our content providers - LinkedIn Learning and Skillsoft.
Yes - It replaced in house systems and Destiny One. We were able to consolidate training offerings/tracking and report in a more robust way. CSOD is much more robust than the other systems we were using.
  • Product Features
  • Product Usability
  • Product Reputation
I do not believe that we could have changed the process when the process occurred over 5 years ago.
While robust, the system is fairly easy to use from the administrator side. From the learner side, it is really easy to use. It is easy to search for training, find your transcript, and register for training. It is slightly more difficult for managers in regards to creating reports for tracking their employees' learning.

Cornerstone OnDemand Support

4 years ago, I would have given them a 10 but in the past year or so, there support has dropped significantly. It seems the support folks don't really understand the system and therefore either answer our concerns incorrectly or tell us the problem lies with another system when it doesn't. It has recently taken us months to get things resolved. This is disappointing as they were in a great place previously.
ProsCons
Kept well informed
Immediate help available
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Escalation required
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
Yes. When we have issues, they need to be resolved quickly and expected this level of support by purchasing the higher level of support.
Yes - It was resolved but not in a timely fashion. It took many months to get it resolved.
In the past - about 4 years ago, I was struggling with setting up a permission. We had a dedicated excellent customer support person who was knowledgeable and helped me setup the permission in real time and worked through testing with me. She was amazing and I really appreciated her support with my issue.