Cornerstone OnDemand - a must-have LMS
Updated November 16, 2021
Cornerstone OnDemand - a must-have LMS
Score 10 out of 10
- Learning Suite
- Extended Enterprise
Overall Satisfaction with Cornerstone OnDemand
We have implemented Cornerstone with the intent that it would be a University wide system. We currently are using it for professional development and tracking compliance. In the past, we didn't have an effective way to track compliance. CSOD allows us to run reports and send reminder emails to learners.
- The email notifications are wonderful. They remind folks of training and notify them of assignments.
- Allowing us to track compliance for the University and our volunteers.
- Allowing managers to manage employee learning.
- The use of interest lists has been a struggle for us. There is no email address so that we can communicate with those on the interest list.
- The evaluation reports are not great. There should be more robust reports and functionality in the evaluation portion.
- The cost is fairly high.
- First, was to track and maintain compliance.
- Second, increase employee learning opportunities.
- Third, change the culture from a push to a pull for learning.
We only have the learning suite but it would be great if we could have incorporated many of the other platforms as I believe it would have benefited our organization tremendously.
We have utilized almost all of the learning suite options. We have eLearning, ILT (Instructor Lead Trainings), Videos, Tests, Evaluations and integrations with Skillsoft and LinkedIn Learning.
It is pretty good at allowing us to configure the product. There are a few things that I would like to still be able to configure that we cannot - ILT setup options and roster visibility are 2.
Do you think Cornerstone OnDemand delivers good value for the price?
Are you happy with Cornerstone OnDemand's feature set?
Did Cornerstone OnDemand live up to sales and marketing promises?
Did implementation of Cornerstone OnDemand go as expected?
Would you buy Cornerstone OnDemand again?
Cornerstone OnDemand Feature Ratings
Using Cornerstone OnDemand
10000 - All fulltime & part-time employees and volunteers. They represent all business functions at the University.
5 - You need people with an inclination to root cause analysis and can learn online systems. You do not have to be an expert in IT support but can it helps.
- Compliance Tracking
- Online and In-person training opportunities
- Robust reporting
- As the system is upgraded, it will be helpful to use the training evaluation tool more often.
- Consolidating training tracking in one system by eliminating the need for other systems of record.
- Help with career pathing
We overall are happy with the product and the functionality it provides. There are several ways the system needs to be better but overall it does what we need.
Like to use
Easy to use
Feel confident using
Requires technical support
Lots to learn
- Reporting is so robust that it can be overwhelming
- Using the evaluation function
- Emailing folks who are on an interest list
Yes - It works well. You can register for ILT or online training and can launch training. It could be better if there were a better integration with other applications for our content providers - LinkedIn Learning and Skillsoft.
Yes - It replaced in house systems and Destiny One. We were able to consolidate training offerings/tracking and report in a more robust way. CSOD is much more robust than the other systems we were using.
I do not believe that we could have changed the process when the process occurred over 5 years ago.
While robust, the system is fairly easy to use from the administrator side. From the learner side, it is really easy to use. It is easy to search for training, find your transcript, and register for training. It is slightly more difficult for managers in regards to creating reports for tracking their employees' learning.
Cornerstone OnDemand Support
4 years ago, I would have given them a 10 but in the past year or so, there support has dropped significantly. It seems the support folks don't really understand the system and therefore either answer our concerns incorrectly or tell us the problem lies with another system when it doesn't. It has recently taken us months to get things resolved. This is disappointing as they were in a great place previously.
Kept well informed
Immediate help available
Problems left unsolved
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
Yes. When we have issues, they need to be resolved quickly and expected this level of support by purchasing the higher level of support.
Yes - It was resolved but not in a timely fashion. It took many months to get it resolved.
In the past - about 4 years ago, I was struggling with setting up a permission. We had a dedicated excellent customer support person who was knowledgeable and helped me setup the permission in real time and worked through testing with me. She was amazing and I really appreciated her support with my issue.