Deputy was the single best software decision we have made in the last 5 years. We were COVID ready without even missing a beat.
October 28, 2021

Deputy was the single best software decision we have made in the last 5 years. We were COVID ready without even missing a beat.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Deputy

We utilize Deputy for all scheduling and time sheet reporting by college student Peer Mentors working across 13 campuses in 5 different states. Deputy provides a fully digital scheduling and payroll time tracking system via their mobile app that has been adopted by our college student workforce with great ease and simplicity. Deputy provides supervisors the ability to quickly react to schedule changes and fill shifts with notifications sent via the mobile app to all employees. The auto scheduling feature saves significant amounts of time by analyzing shift coverage needs against employee availability to create schedules with ease rather than a tedious manual puzzle of assigning employees to shifts.
  • Accurate time tracking of worked hours based on clock in and out by employees.
  • Provides detailed cumulative hours and cost on a daily, weekly, and monthly basis to keep us on budget.
  • Time sheets import seamlessly into payroll processing via ADP.
  • Allows employees to swap shifts and/or cover open shifts easily with little involvement by supervisors.
  • Would like to see expansion of services into HR related areas such as employee hiring and on-boarding features.
  • Would like to see greater customization options for viewing schedules and setting specific hours of operation.
  • Expansion of roles beyond just Manager and Supervisor to allow select individuals access to create shifts and approve time sheets.
  • Deputy has transformed us to a fully digital time tracking and payroll processing company saving countless hours with data entry.
  • Deputy has provided data at our fingertips to analyze how staff hours are utilized.
  • Deputy prepared us for the remote workforce world long before shutdowns began likely enabling our operations to continue without significant impact.
Deputy provided us with the most robust cost effective tool for scheduling and time reporting built exclusively around a mobile app. The seamless import capability to ADP Payroll processing made it the complete package.

Do you think Deputy delivers good value for the price?


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Did Deputy live up to sales and marketing promises?


Did implementation of Deputy go as expected?


Would you buy Deputy again?


Our workforce adjusted to using Deputy very easily. Employees were very happy with the transition to a fully digital time tracking. Fewer payroll payment errors were incurred and employees monitored their worked hours easily for accuracy.
Deputy's customer support is fantastic. Whether via phone, chat, or email the support is excellent. We had a dedicated implementation person who helped to customize our setup applicable to our needs and workforce. They spent significant time to understand our business and needs in order to develop a setup that would work best.
Deputy provides an very user friendly mobile application to schedule employees and digitally track hours worked for payroll purposes. We implemented Deputy long before operations were affected by Covid19 shutdowns and transitions to remote work. When our staff shifted to remote work, Deputy enabled us to transition without any concerns and ensured accurate time sheets and pay for our employees. Our workforce is comprised mostly of part-time college students so the Deputy Mobile App is a perfect fit with their tech skills and communication preference. Since we began using Deputy more than 3 years ago the platform has continued to improve on a regular basis with new features, quick bug fixes, and other user experience polishing. We are excited to see where the developers will go next.

Deputy Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
We did not purchase premium support, I wasn't aware that there was a separate level for support.
Yes - Yes, support was excellent at following up with us to ensure the issue was corrected and we were not continuing to have problems.
There are many times Deputy provided exceptional support. We needed a Location to have specific settings different from other locations, customer support was able to customize the settings quickly. I often compare other software companies support to Deputy as my highest standard. I am always impressed with the level of knowledge of their support staff. There is always someone answering the Chat very quickly, many other vendors provide a Chat with no response at all.
Support is always available and knowledgeable of their product and features.