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A Great Tool
October 03, 2022

A Great Tool

Aditya Nireesh | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

Great sales intelligence platform for sales teams. Gong makes it easy to track activities, provides call transcripts, and helps me handle calls better with insights from previous ones. It acts as a great repository of sales activity data that also helps teams get better at discovery and demo call handling.
  • It is a repository of data.
  • It gives insights to calls with customers and prospects to help handle them better.
  • Transcripts make it super easy to make notes and bullet points to summarize discussions.
  • Simpler UI/UX
  • Slightly better call transcripting
  • Better mobile app - it's not as good as the website
  • It has increased insights to calls with prospects and customers.
  • It has improved call handling.
  • It has increased meeting bookings with the help of call insights and intelligence.
With metrics like call info and points of interest, it is easy to pick up on keywords from the call and summarize conversations - questions, action items, and keyword trackers are super helpful. Listening time and speaking time are the other parameters that make it much better to get insights into calls.
Gong, in some instances, could do better when it comes to using AI to give actionable insights. The error rate is low, but I believe that it can definitely be improved on. The call transcripts sometimes have incorrect words based on audio input from the user. Points of interest work well in most cases and have no issues regarding insights on that front.
The call transcripts and points of interest help get insights into common talking points and decision-driving factors in a particular time period or industry. This helps build and work on strategy while targeting a set of accounts. Keywords tracker comes into play here big time as an extremely helpful insight.
Gong has a much better UI and UX experience when compared to the other tools. The sales insights are unparalleled when compared. Gong is focused on sales intelligence and insights, and its great data repository makes it much easier for sales folks to get better at their activities.

Do you think Gong delivers good value for the price?

Not sure

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

Gong is best suited for newly on-boarded sales folks to use it as a repository of sales activity data and content. It helps intelligence and insights, too, making it easy to gauge and handle calls better. The mobile app could be better though, it is relatively less intuitive than the web-based tool.