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Great call recording platform
March 08, 2023

Great call recording platform

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

We use Gong to record and track conversations with prospects and customers. It helps log our communications, track the lifecycle of our sales journey with prospects, transcribe calls, and act as a search engine for our team looking for certain content and opportunities.
  • Call recording
  • Call transcribing
  • Call tagging
  • Call keyword search
  • When looking at the transcription of the call (on the Gong platform, not the pdf), it does not allow us to copy and paste a large portion of text.
  • not sure
Gong is easy to use. Doesn't require much to onboard. I think when you want to dive into the search terms it can get complicated, especially when you don't know how calls are tagged according to sentiment, etc.
I'm still navigating how I can use Gong better to provide me with insights I need to do my work better.
n/a
Gong provides more insights into your calls.

Do you think Gong delivers good value for the price?

Not sure

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

I work in marketing with customers. Gong helps me search for quotes from customers who have spoken to my colleagues and allows me to record my calls with customers so I can share them with teams or revisit them for content.