Item: Groove, a Clari company
Rating: 10
Author: Verified User

Overall Satisfaction with Groove

Use Cases and Deployment Scope

I use Groove daily within my organization. I start my day by checking my email to see my "Tasks" for the day and also shows me my results from the prior day. In addition, it shows me exactly who opened my emails, from what company and their email. Upon checking that I get into the tool and it shows me exactly what must be done that day wether its calls, emails, linkedin steps, whatever. As a BDR this is very helpful to know what must be done for the day and it is very easy to follow and I always know what I must do.

Pros and Cons

Pros

Very easy to log in and see what is due that day
Love how easy it is to see my activity for the day, week, month, etc
Shows prior engagement with the prospect you're reaching out to
Very easy to make calls straight from the application

Cons

I tend to get an error message every once in a while which completely shuts me off from using Groove

Most Important Features

Analytics
Calling
Automated emails

Return on Investment

Increase productivity
Easier to get in touch with prospects based off flow steps
Overall win/meeting rate

Usability

Groove is very easy to navigate and I think its a very easy tool to maneuver and understand. Before Origami, I had no prior experience with Groove and it took me 1-2 days to learn it and catch on.

Alternatives Considered

Outreach

Before Groove I used Outreach at my last organization and think the tools are pretty similar. I will say I like the flow steps better in Groove and the analytics are better to me. The design also looks nicer on Groove.

Key Insights

Do you think Groove, a Clari company delivers good value for the price?

Yes

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

Yes

Did implementation of Groove, a Clari company go as expected?

I wasn't involved with the implementation phase

Would you buy Groove, a Clari company again?

Yes

Other Software Used

Salesforce CMS, Box, Gong

Likelihood to Recommend

Without Groove I wouldn't be able to do my day to day. It shows exactly what is due for the day and it is very easy to put contacts into your flows.

sales engagement
prospecting
setting meetings

Innovative Uses

checking open rates

Future Planned Uses

getting more folks involved
getting more sellers licenses

Likelihood to Renew

I use groove everyday and can't live without it. It helps steer my day and tells me exactly what I need to do. I recently stepped into a new role and still use it.

Evaluating Groove and Competitors

Products Replaced

Key Differentiators

Product Features
Product Usability
Product Reputation
Prior Experience with the Product

Evaluation Lessons Learned

n/a

Groove Implementation

Implementation Rating

Heard it went very well and everyone was very satisfied.

Implementation Details / Implementation Partner

Implemented in-house

Change Management Lessons

Change management was a minor issue with the implementation

Implementation Issues

wasn't around for implementation

Groove Training

Training Types Used

Online Training

In-Person Training

Online Training

went very well, there was no issues.

Groove Support

Support Rating

easy to reach

Groove, a Clari company Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Using Groove

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None