Item: Groove, a Clari company
Rating: 10
Author: Israel Villalobos Tavera

Overall Satisfaction with Groove

Use Cases and Deployment Scope

For massive emails to keep track of how customers progress by accessing or using the content within the body of the email.
Also, reach out to customers with low interaction and usage at the ThousandEyes platform.
Using Flows and templates every month to identify new contacts reacting to emails and if that's a low usage customer, engage with meetings to progress

Pros and Cons

Pros

Easy to use and create Templates
Flows are easy to create and understand
keep record of what happens to the email
have the possibility to set activities per day.

Cons

Editing tools for HTML embedded to emails body
Integrated tools for visual elements to use
A way to Recall emails in case of an email correction

Most Important Features

Massive emails
Record keeping (people using the email)
Automation on important Monthly emails

Return on Investment

Customers are engaging better with our Platform
Customers are replying back successfully
Customer relation has been strengthen

Usability

Groove is easy to understand and if there's something you don't know there is a knowledge base you can access to obtain information on how to do it. you can also have Chat support if you think is faster. Using Groove has improved the quality and quantity of emails back and forth

Alternatives Considered

Outlook4Gmail, LinkedIn Sales Navigator for Gmail and Groove

Is easier to use, automation tools are wider and the range of contacts to send emails is wider too.
Groove keeps a track of what happens to the email which helps to know who to reach back to, who to remove from the flow, and additional steps to follow by days

Key Insights

Do you think Groove, a Clari company delivers good value for the price?

Yes

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

Yes

Did implementation of Groove, a Clari company go as expected?

Yes

Would you buy Groove, a Clari company again?

Yes

Other Software Used

ThousandEyes, Salesforce CMS, RingCentral MVP

Likelihood to Recommend

Groove always helps me to reach out steadily to a big group of contacts when I have to share something important and mainly to keep a track of what happens with the email like, who is reading it, opening, using, replying, and sharing the content within.

I love how I can set rules to automate email progress.

Comments

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How Groove Improves your Customer Relation