HubSpot is the real deal
May 07, 2021

HubSpot is the real deal

Scott Worden | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot across both sales and marketing depts. It solves the endless problem of purifying our data and it gives us insights into records we may have missed as prospects.

Pros

  • Integration with other companies.
  • Accessing company and contact information.
  • Recommendations for reduping records.
  • Customization

Cons

  • Auto formatting fields.
  • Be able to log and search LinkedIn communications.
  • The ability to merge a company record that also has parent or child company attached.
  • More sales
  • Better forecasting
  • Better tracking
  • cleaner data
I’ve built 3 CRM systems and HubSpot is superior to all of them combined. The simplicity of adding, merging, managing records. The ease to build, manage and report on drip campaigns. HubSpot is constantly adding new integrations, improving the existing system. Our team has used HubSpot for two years and love it!
I'm on the sales side of the business. It's important for me to get solid leads and have all the information available to me when I need it. We discuss strategies and results from our HubSpot campaigns on a continuous basis. The HubSpot roundup and product spotlight help guide us.
HubSpot is more dynamic, offers integrations like video and it's more user-friendly. The search and task features are easier to use. I use templates all the time and it saves me a ton of time. Our Marketing team builds me sequences and they use workflows all the time. These tools weren't available with the other systems.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Most organizations have a lot of data but that doesn't mean it's "good" data. It’s well suited for companies with a lot of data records to keep organized. It’s probably not suited for a business with only a few records, or someone not looking to grow or maintain its customers.

HubSpot CRM Feature Ratings

9.1
Customer data management / contact management
9
Workflow management
10
Territory management
Not Rated
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
8
Quote & order management
8
Interaction tracking
10
Channel / partner relationship management
Not Rated
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
9.0
Lead management
9
Email marketing
9
Not Rated
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
8.0
Forecasting
8
Pipeline visualization
8
Customizable reports
Not Rated
10.0
Custom fields
10
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
9.0
Role-based user permissions
9
Single sign-on capability
9
9.0
Social data
9
Social engagement
9
9.0
Marketing automation
9
Compensation management
Not Rated
10.0
Mobile access
10

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